Hướng dẫn nhanh
This guide covers every Landbot feature:
- Bắt đầu — Tạo tài khoản và thiết lập cơ bản
- Hướng dẫn sử dụng Trình tạo tác nhân AI — Build AI agents that answer questions from your own knowledge base
- How to Use Whatsapp Automation — Run automated conversations on your WhatsApp Business number
- How to Use Metrics Analyzer — Track bot performance and spot exactly where users drop off
- How to Use Lead Generation Agent — Replace static forms with chats that capture qualified leads
- How to Use Contact Manager — Store, filter, and follow up with every person who chats with your bots
- How to Use API Channel Creator — Connect your bots to any app or channel through the API
- How to Use Marketing Chatbots — Turn landing pages and ad campaigns into interactive conversations
- Hướng dẫn sử dụng tích hợp — Sync chat data with your CRM and workflow automation tools
- How to Use Website Chatbot — Add a chat widget or full-page bot to your site in minutes
Thời gian cần thiết: 5 phút cho mỗi phim
Cũng trong hướng dẫn này: Mẹo chuyên nghiệp | Những lỗi thường gặp | Khắc phục sự cố | Chạy | Các lựa chọn thay thế
Tại sao nên tin tưởng hướng dẫn này?
Every step below follows Landbot’s current thợ xây, plans, and documented features — no vendor fluff.
If you’re wondering how to use Landbot, you’re in the right place.
Landbot is a no-code platform for building AI agents and chat bots.
It has powered over 600 million conversations.
Nhưng hầu hết người dùng chỉ mới khám phá một phần nhỏ khả năng của nó.
Hướng dẫn này sẽ chỉ cho bạn cách sử dụng mọi tính năng chính, từng bước một.
Landbot Tutorial
This how to use Landbot tutorial covers setup, all nine features, and time-saving tips.
Landbot
Build AI agents for your website and WhatsApp without writing code. Landbot has powered over 600 million conversations. Start free with 100 AI chats per month.
Getting Started with Landbot
Trước khi sử dụng bất kỳ tính năng nào, hãy hoàn tất thiết lập một lần này.
Quá trình này mất khoảng 3 phút.
Here’s a quick look at Landbot in action:
Bây giờ chúng ta hãy cùng xem xét từng bước một.
Bước 1: Tạo tài khoản của bạn
Go to Landbot’s website.
Click “Sign up free.”
Enter your email and create a password, or use Google.
✓ Điểm kiểm tra: Kiểm tra của bạn hộp thư đến để nhận email xác nhận.
Bước 2: Truy cập ứng dụng
Landbot runs in your browser, so there’s nothing to download.
Đăng nhập bằng tài khoản mới của bạn.
Here’s an overview of what you get inside:
✓ Điểm kiểm tra: You should see the main dashboard with your bots list.
Bước 3: Hoàn tất thiết lập ban đầu
Answer the short onboarding questions about your use case.
Landbot uses your answers to suggest a starting template.
You can pick that template or start from scratch.
✅ Hoàn thành: Bạn đã sẵn sàng sử dụng bất kỳ tính năng nào bên dưới.
How to Use Landbot AI Agent Builder
Trí tuệ nhân tạo Đại lý xây dựng lets you build AI agents without any coding skills.
Landbot is a no-code platform, so you set everything up visually.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Start a New Agent
From the dashboard, click “Build an AI agent.”
Pick a pre-made template or start from scratch.
Step 2: Add Your Knowledge Base
Upload your docs, FAQs, or website URLs as the knowledge base.
This lets the agent handle open-ended questions on its own.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Your sources appear in the knowledge list with a ready status.
Step 3: Set Goals and Handoff
Tell the agent its job, like answering product and pricing questions.
Then add a human escalation rule for complex queries.
✅ Kết quả: Your AI agent answers questions and knows when to hand off.
💡 Mẹo hay: Mix rule based steps with AI steps. Use rules to capture dữ liệu and let AI handle open questions.
How to Use Landbot Whatsapp Automation
Whatsapp Automation lets you run bots on your WhatsApp Việc kinh doanh number.
AI agents can run on WhatsApp just like they run on websites.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Connect Your Number
Go to Channels and select WhatsApp.
Link your WhatsApp Việc kinh doanh account through the guided setup.
Bước 2: Xây dựng quy trình của bạn
Open the WhatsApp builder and drag in your first message.
Add buttons and quick replies so users tap instead of type.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Your flow shows a start point linked to your first message.
Step 3: Test and Go Live
Message your number from your own phone to test the flow.
If every reply looks right, hit Publish.
✅ Kết quả: Your WhatsApp Business number now replies to customers automatically.
💡 Mẹo hay: Keep WhatsApp messages short. Long chữ blocks feel like spam on a phone screen.
How to Use Landbot Metrics Analyzer
Metrics Analyzer lets you see how each bot performs.
Analytics in Landbot tracks conversations, completions, and drop-off rates.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Bước 1: Mở Analytics
Select a bot and click the Analytics tab.
Pick a date range at the top.
Step 2: Check Drop-Off Rates
Look at the funnel view for each step.
Note the câu hỏi where most people leave.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You see completion and drop-off numbers for each step.
Step 3: Fix Weak Steps
Rewrite, shorten, or remove that step.
Then compare the numbers again after a week.
✅ Kết quả: You know exactly which questions hurt your conversion rate.
💡 Mẹo hay: Check metrics weekly, not daily. Small samples give misleading numbers.
How to Use Landbot Lead Generation Agent
Lead Generation Agent lets you collect leads through chat instead of forms.
This is the most common lead generation use case for Landbot.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Pick a Lead Template
Open the template library.
Choose a lead generation template that fits your offer.
Step 2: Add Validated Fields
Add questions for name, email, and phone.
Landbot captures data through validated fields, so fake emails get rejected.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Each question shows a saved variable, like @email.
Step 3: Send Leads to Your CRM
Connect HubSpot or Salesforce for lead capture.
Each new lead is pushed there automatically.
✅ Kết quả: Every finished chat now becomes a lead record in your CRM.
💡 Mẹo hay: Ask one question at a time. This pacing can lift lead conversion rates over long forms.
How to Use Landbot Contact Manager
Contact Manager lets you see every person your bots have talked to.
It also keeps the data each user gave during the chat.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Open Contacts
Click Contacts in the left sidebar.
You’ll see every user across all your bots.
Step 2: Filter and Segment
Filter by bot, date, or any captured field.
Save the filter as a segment for later.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: You see a list of contacts with their saved fields.
Step 3: Join a Live Chat
Open a contact and take over the conversation.
This is how human escalation works in practice.
✅ Kết quả: You can find any contact and step into their chat when needed.
💡 Mẹo hay: Limit team roles to what each person needs. Fewer admins means better data bảo vệ.
How to Use Landbot API Channel Creator
API Channel Creator lets you run Landbot flows in channels it doesn’t cover natively.
Landbot supports WhatsApp, Messenger, SMS, and API integrations.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Create an API Channel
Go to Channels and choose API.
Give the channel a clear name.
Step 2: Copy Your Token
Copy the API token and add your webhook URL.
Landbot sends bot replies to that webhook.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Your API channel shows as active with a token.
Bước 3: Kết nối ứng dụng của bạn
Have your developer send user messages to the API endpoint.
Replies come back through the webhook.
✅ Kết quả: Your bot can now live inside your own app or SMS tool.
💡 Mẹo hay: Use the API channel for SMS. Connect it to the SMS provider you already pay for.
How to Use Landbot Marketing Chatbots
Marketing Chatbots let you turn campaign traffic into real conversations.
They work well for quizzes, promos, and event signups.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Choose a Use Case
Pick one goal, like a quiz, promo, or hội thảo trực tuyến signup.
One goal per bot keeps it focused.
Step 2: Design the Flow
Drag blocks onto the canvas in the visual builder.
Add images, GIFs, buttons, and quick replies to keep it lively.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: Your flow runs top to bottom with no loose ends.
Step 3: Share It
Publish the bot as a landing page.
Drop the link into your ads, emails, or bio.
✅ Kết quả: Your campaign now greets visitors with a chat instead of a form.
💡 Mẹo hay: Deploy the same bot on Facebook Messenger too. One account covers web, WhatsApp, and Messenger.
How to Use Landbot Integrations
Tích hợp let you send chat data to the tools you already use.
Landbot has strong integrations with CRMs and workflow tự động hóa nền tảng.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Bước 1: Mở các tích hợp
Click Integrations in the sidebar.
Duyệt Danh sách các ứng dụng hiện có.
Bước 2: Kết nối ứng dụng
Pick an app like HubSpot, Salesforce, Google Sheets, or Zapier.
Log in to authorize the connection.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The app shows a Connected status.
Step 3: Add the Integration Block
Drop the integration block into your flow after data capture.
Map each variable to the right field.
✅ Kết quả: Chat data now flows straight into your CRM and workflows.
💡 Mẹo hay: Place integration blocks after validation steps. That way only clean data reaches your CRM.
How to Use Landbot Website Chatbot
Trang web Chatbot lets you put a bot on any page of your site.
You choose how it appears and where it shows up.
Bây giờ chúng ta hãy cùng phân tích từng bước.
Step 1: Pick a Display Format
Choose popup, embed, full page, or live chat widget.
The widget suits most business websites.
Step 2: Customize the Look
Set colors, avatar, and fonts to match your brand.
Preview it on desktop and mobile.
Đây là hình ảnh minh họa:
✓ Điểm kiểm tra: The preview shows your branded widget.
Step 3: Paste the Code
Copy the snippet and paste it into your site’s HTML.
On WordPress, a header-code plugin works fine.
✅ Kết quả: Your website now has a live chatbot greeting visitors.
💡 Mẹo hay: Run the built-in test before publishing. It catches broken paths before real visitors see them.
Landbot Pro Tips and Shortcuts
These tips save the most time once your first bot is live.
Phím tắt
| Hoạt động | Phím tắt |
|---|---|
| Copy selected block | Ctrl/Cmd + C |
| Paste block | Ctrl/Cmd + V |
| Hoàn tác thay đổi cuối cùng | Ctrl/Cmd + Z |
| Delete selected block | Xóa / Backspace |
Những tính năng ẩn mà hầu hết mọi người bỏ lỡ
- Condition blocks: Branch the chat based on any answer, like budget or country.
- Tin nhắn cá nhân hóa: Type @name in any message to greet users by name.
- Global keywords: Let words like “menu” or “agent” jump users to any flow.
Landbot Common Mistakes to Avoid
Mistake #1: Building One Giant Bot
❌ Sai: Packing every use case into a single bot with dozens of branches.
✅ Bên phải: Build one bot per goal, then link them where it makes sense.
Mistake #2: Publishing Without Testing
❌ Sai: Going live without clicking through every branch first.
✅ Bên phải: Use the preview to test each path before you publish.
Mistake #3: Ignoring Privacy Settings
❌ Sai: Collecting emails and phone numbers with no privacy notice.
✅ Bên phải: Customize the Privacy Policy link in bot settings to build trust.
Landbot Troubleshooting
Problem: Bot Not Showing on Your Website
Gây ra: The snippet is in the wrong spot, or your cache is stale.
Sửa chữa: Paste the code before the closing body tag, then clear your cache.
Problem: WhatsApp Messages Not Delivering
Gây ra: WhatsApp blocks free-form messages after the 24-hour reply window.
Sửa chữa: Send an approved template message to restart the conversation.
Problem: AI Agent Gives Wrong Answers
Gây ra: The knowledge base is thin, vague, or outdated.
Sửa chữa: Add clearer sources, remove old ones, and test again.
📌 Ghi chú: If none of these fix your issue, contact Landbot support.
What is Landbot?
Landbot is a no-code chatbot tool for building AI agents on web and WhatsApp.
Think of it like a form builder that actually talks back.
Hãy xem đoạn video tổng quan ngắn này:
Landbot combines structured automation with AI-driven conversations.
For example, it answered 350,000 user queries for Hotelbeds.
Nó bao gồm các tính năng chính sau:
- Công cụ xây dựng tác nhân AI: Build AI agents that answer questions from your own knowledge base
- Whatsapp Automation: Run automated conversations on your WhatsApp Business number
- Metrics Analyzer: Track bot performance and spot exactly where users drop off
- Lead Generation Agent: Replace static forms with chats that capture qualified leads
- Contact Manager: Store, filter, and follow up with every person who chats with your bots
- API Channel Creator: Connect your bots to any app or channel through the API
- Marketing Chatbots: Turn landing pages and ad campaigns into interactive conversations
- Tích hợp: Sync chat data with your CRM and workflow automation tools
- Website Chatbot: Add a chat widget or full-page bot to your site in minutes
Để xem đánh giá đầy đủ, hãy xem bài viết của chúng tôi. Landbot review.
Landbot Pricing
Here’s what Landbot costs in 2026:
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Miễn phí | $0 | Testing your first bot |
| Người mới bắt đầu | $36/month (annual) · $45/mo (monthly) | Small teams and solo marketers |
| Chuyên nghiệp | $88/month (annual) · $110/mo (monthly) | Growing teams needing WhatsApp and integrations |
| Việc kinh doanh | phong tục | Các công ty lớn với nhu cầu riêng biệt |
Dùng thử miễn phí: Yes — the Free plan includes 100 AI chats per month.
Đảm bảo hoàn tiền: Not advertised, so check the terms before paying.
Dưới đây là bảng giá chi tiết:
💰 Giá trị tốt nhất: Starter — enough for most small teams at $36/month billed annually.
Landbot vs Alternatives
How does Landbot compare? Here’s the competitive landscape:
Hãy xem sự so sánh này:
Dưới đây là bảng so sánh các lựa chọn hàng đầu:
| Dụng cụ | Tốt nhất cho | Giá | Xếp hạng |
|---|---|---|---|
| Landbot | No-code bots for web and WhatsApp | 36 đô la/tháng | ⭐ 4 |
| Tidio | Live chat for online stores | 29 đô la/tháng | ⭐ 4.5 |
| ManyChat | Instagram and Messenger marketing | 15 đô la/tháng | ⭐ 4.4 |
| Chatfuel | Facebook and WhatsApp bots | 24 đô la/tháng | ⭐ 4.2 |
| Botpress | Developer-built AI agents | 89 đô la/tháng | ⭐ 4.4 |
| Voiceflow | Chat and tiếng nói agent design | 60 đô la/tháng | ⭐ 4.5 |
| Typebot | Open-source form-style bots | 39 đô la/tháng | ⭐ 4.3 |
| Hệ thống liên lạc nội bộ | Full customer support suite | 29 đô la/tháng | ⭐ 4.5 |
| Drift | B2B sales conversations | Phong tục | ⭐ 4.3 |
Lựa chọn nhanh:
- Tốt nhất tổng thể: Landbot — the easiest way to build web and WhatsApp bots.
- Ngân sách tốt nhất: ManyChat — cheap, simple mạng xã hội tự động hóa.
- Phù hợp nhất cho người mới bắt đầu: Tidio — live chat and AI in one simple inbox.
- Tốt nhất cho các nhà phát triển: Botpress — deep control over custom AI agents.
🎯 Landbot Alternatives
Looking for Landbot alternatives? Here are the top options:
- 🚀 Tidio: Live chat plus an AI support bot, great for small online stores.
- 💰 ManyChat: Low-cost Instagram, Messenger, and TikTok automation built for creators and marketers.
- ⚡ Chatfuel: Fast setup for Facebook and WhatsApp bots using ready templates.
- 🔧 Botpress: Developer-friendly platform for building custom AI agents with code when needed.
- 🎨 Luồng giọng nói: Design and prototype chat and voice agents with your whole team.
- 👶 Typebot: Open-source chatbot builder you can self-host for full data control.
- 💼 Hệ thống liên lạc nội bộ: Full support suite with help desk, inbox, and the Fin AI agent.
- 🏢 Trôi dạt: Conversational marketing for B2B sales teams, now part of Salesloft.
Để xem danh sách đầy đủ, vui lòng xem trang của chúng tôi. Landbot alternatives hướng dẫn.
⚔️ Landbot Compared
Here’s how Landbot stacks up against each competitor:
- Landbot vs Tidio: Tidio wins for live chat in stores. Landbot wins for flexible WhatsApp and lead flows.
- Landbot vs ManyChat: ManyChat wins on Instagram and price. Landbot wins on websites and WhatsApp.
- Landbot vs Chatfuel: Chatfuel is cheaper for Facebook. Landbot’s builder is more visual and flexible.
- Landbot vs Botpress: Botpress suits developers. Landbot is easier for non-technical teams.
- Landbot vs Voiceflow: Voiceflow wins for voice agents. Landbot wins for fast lead generation bots.
- Landbot vs Typebot: Typebot is open-source and cheap. Landbot offers stronger WhatsApp and AI features.
- Landbot vs Intercom: Intercom is a full help desk. Landbot is cheaper for bot-first teams.
- Landbot vs Drift: Drift targets enterprise B2B sales. Landbot is more affordable for small teams.
Start Using Landbot Now
You learned how to use every major Landbot feature:
- ✅ Công cụ xây dựng tác nhân AI
- ✅ Whatsapp Automation
- ✅ Metrics Analyzer
- ✅ Lead Generation Agent
- ✅ Contact Manager
- ✅ API Channel Creator
- ✅ Marketing Chatbots
- ✅ Tích hợp
- ✅ Website Chatbot
Bước tiếp theo: Hãy chọn một tính năng và thử ngay bây giờ.
Most people start with AI Agent Builder.
Chỉ mất chưa đến 5 phút.
Câu hỏi thường gặp
How do I create a basic chatbot?
Sign up for Landbot and pick a template or start from scratch. Drag blocks onto the builder and add questions. Test the flow, then publish to your website or WhatsApp.
How does Landbot work?
Landbot uses a visual drag-and-drop builder. You connect blocks into flows and mix rule based logic with AI. Then you deploy bots on web, WhatsApp, or Messenger.
Is Landbot easy to use?
Yes. Landbot needs no coding skills. Templates and the visual builder make it beginner-friendly. Complex flows with many conditions take some practice.
Can I use chatbot for free?
Yes. Landbot’s Free plan costs $0 and includes 100 AI chats per month. That’s enough to test a use case before upgrading to Starter.
How do WhatsApp bots work?
WhatsApp bots connect to a WhatsApp Business account through the API. They reply automatically using set flows or AI. Complex questions get handed off to humans.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 