⚡ Quick Verdict:
- Chạy: HubSpot starts free, with paid plans from $15/seat/month. Freshsales Growth starts at $9/user/month.
- Phù hợp nhất cho: HubSpot suits sales and marketing teams wanting one platform. Freshsales fits lean sales teams on a budget.
- Điểm khác biệt chính: HubSpot’s free plan holds up to a million contacts. Freshsales leads with Freddy AI lead scoring.
- Our pick: HubSpot for most users. Its free CRM and connected hubs cover the whole customer journey.
Picking between HubSpot and Freshsales CRM comes down to one thing.
Do you want one platform for marketing and sales, or a lean sales tool?
Both are popular CRM software picks for growing teams.
HubSpot connects marketing, sales, and service in one place.
Freshsales focuses on helping sales teams close deals faster.
This guide breaks down both so you can pick with confidence.
Toàn cảnh
This HubSpot vs Freshsales CRM comparison covers pricing, core features, and ease of use.
We also explain who each CRM platform works best for.
Our sources include published specs, documentation, and G2 reviews.
Của chúng tôi nhà văn also signed up for HubSpot and spent hands-on time inside it.
By the end, you will know which tool fits your business growth.
What is HubSpot CRM?
HubSpot CRM is a customer relationship management platform for sales and marketing teams.
It lets you manage contacts and track deals in real time.
The HubSpot CRM connects through hubs like Marketing Hub, Sales Hub, and Service Hub.
These hubs unify customer interactions across marketing, sales, and service teams.
It scales from smaller businesses to enterprise teams across these services.
HubSpot’s free CRM supports up to a million contacts and unlimited users.
That mix of free features and inbound marketing tools made it a startup favorite.
HubSpot CRM
The HubSpot CRM brings marketing, sales, and service into one place. The free plan holds a million contacts. It scales as your business grows.
Bảng giá HubSpot
Here is what HubSpot costs in 2026. Let us break it down.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Công cụ miễn phí | 0 đô la/tháng | Startups testing HubSpot’s free CRM |
| Khởi đầu Trung tâm Tiếp thị | 15 đô la/ghế/tháng | Doanh nghiệp nhỏ tiếp thị qua email |
| Nền tảng khách hàng khởi đầu | 15 đô la/ghế/tháng | Bundled sales, marketing, and service tools |
| Chuyên gia Trung tâm Tiếp thị | 800 đô la/ghế/tháng | Marketing teams needing tự động hóa và phân tích |
Pricing verified June 2026.
Dùng thử miễn phí: No card needed for the free plan. Paid plans add a free trial window.
Đảm bảo hoàn tiền: HubSpot bills paid plans on an annual commitment, even with monthly billing.
📌 Ghi chú: The free plan includes one deal pipeline and unlimited users. The Starter plan caps marketing contacts at 1,000, with each extra thousand costing more.
⚠️ Cảnh báo: HubSpot’s public pricing pages list higher figures for Professional and Enterprise plans than the numbers above. HubSpot’s paid plans can get expensive fast as you add hubs and seats. Always confirm current pricing before you buy.
Key Benefits of HubSpot
Here is what makes HubSpot worth considering:
- Powerful Free Plan: HubSpot offers a free version with up to a million contacts and unlimited users. It is widely seen as the best free CRM for doanh nghiệp nhỏ.
- Connected Hubs: Marketing Hub, Sales Hub, and Service Hub share one contact database. This helps marketing teams and sales leaders work from the same data.
- Hơn 500 tích hợp: HubSpot’s CRM connects with over 500 business apps, including Salesforce, Google Workspace và Microsoft 365.
- Học viện HubSpot: A large free library of courses helps new customers learn fast and build skills.
- Marketing Tools Built In: Email marketing, landing pages, website pages, and email tracking all live in the HubSpot Marketing Hub.
- Breeze AI Automation: The Breeze AI suite drafts emails and enriches contact data to cut repetitive work.
What Our Team Noticed
Our writer signed up for HubSpot’s free CRM in June and explored the dashboard for several days. HubSpot CRM reviews on G2 average 4.4 out of 5, mostly for ease of use. Here is what stood out:
HubSpot Pros & Cons
✅ Ưu điểm
- Free plan supports up to a million contacts and unlimited users
- Native integrations with over 500 business apps including Salesforce and Google Workspace
- HubSpot Academy offers extensive training and a large knowledge base
- Clean visual dashboard gives a real-time view of the sales funnel
- Marketing, sales, and service hubs connect on one platform
❌ Nhược điểm
- Paid plans get expensive fast as your business grows
- Quá trình học hỏi các tính năng nâng cao khá khó khăn.
- Free plan has no live customer support
Freshsales CRM là gì?
Freshsales CRM is an AI-powered tool for managing sales and customer interactions.
It is part of the Freshworks suite of business apps.
Freshsales gives sales teams a 360-degree view of every customer.
It centralizes customer data and shows a full history of each touchpoint.
Freddy AI scores leads, predicts deal risks, and suggests next steps.
Launched in 2016, it is built for small and medium sized businesses.
Freshsales CRM
Freshsales packs phone, email, chat, and SMS into one unified hộp thư đến. Freddy AI helps sales teams score leads. It is an excellent value for SMBs.
Bảng giá Freshsales
Here is what Freshsales costs in 2026. The plans are simple.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Các đội bán hàng nhỏ bắt đầu |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Các nhóm đang phát triển cần tự động hóa |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Larger teams wanting advanced controls |
Pricing verified June 2026.
Dùng thử miễn phí: Freshsales offers a 21-day free trial on every tier. No credit card required to start a new account.
Đảm bảo hoàn tiền: Plans are billed per user. Freshsales pricing has dropped over the years and is now far lower than before.
📌 Ghi chú: All tiers include 24/5 support by phone, chat, and email. The trial lets you test every feature before you pick a plan.
⚠️ Cảnh báo: Freshworks also advertises a free tier for up to 3 users on its own site, and some published rates differ from the figures above. Confirm the current plan and price before you create an account.
Những lợi ích chính của Freshsales
Here is what makes Freshsales worth a look:
- Phi công phụ Freddy AI: Freddy AI scores leads by behavior and profile. It also flags deal risk and recommends the next best action to close deals.
- Hộp thư đến hợp nhất: Built-in phone, email, chat, and SMS sit in one place. This gives reps a clean view of all sales activities.
- Quy trình trực quan: Kanban boards make sales pipeline management simple. You can track deal progress and spot bottlenecks fast.
- Omnichannel Reach: Freshsales connects with WhatsApp Business, Facebook Messenger, and LINE for customer chats.
- Freshworks Suite: It ties into other Freshworks products like Freshdesk and Freshmarketer for service and marketing.
- Báo cáo tùy chỉnh: About a dozen predefined sales reports are fully customizable for forecasting revenue.
What Our Team Noticed
Note: We have not had extensive hands-on time with Freshsales yet. The notes below come from Freshsales documentation and from G2 and Capterra reviews.
On review platforms, Freshsales scores an average of 4.5 out of 5. G2 and Capterra reviews praise its value for money and easy setup. Some reviews flag slower loading times and cluttered navigation as the main downsides.
Ưu điểm và nhược điểm của Freshsales
✅ Ưu điểm
- Low entry price, with the Growth plan from $9/user/month
- Freddy AI scores leads and suggests next best actions
- Built-in phone, email, chat, and SMS in one unified inbox
- 21-day free trial on every tier with no credit card required
❌ Nhược điểm
- Around 385 integrations, fewer than larger rivals
- Các trình kết nối gốc hạn chế bên ngoài bộ Freshworks.
- Some reviews report slow loading and cluttered navigation
So sánh tính năng
Ready for a detailed look at HubSpot vs Freshsales CRM? We will walk through nine key features so you can see which CRM platform fits your sales process.
| Tính năng | HubSpot | Freshsales |
|---|---|---|
| Giá khởi điểm | Free, paid from $15/seat/mo | From $9/user/mo |
| Gói miễn phí | ✅ (1M contacts) | ✅ (tối đa 3 người dùng) |
| Quản lý liên hệ | ✅ | ✅ |
| Trí tuệ nhân tạo tích hợp | ✅ Breeze AI | ✅ Trí tuệ nhân tạo Freddy |
| Tiếp thị qua email | ✅ | ✅ |
| Quản lý quy trình bán hàng | ✅ | ✅ |
| Tích hợp | ✅ Hơn 500 | ✅ ~385 |
| Unified Inbox (phone/SMS) | ❌ | ✅ |
| Tốt nhất cho | Marketing + sales teams | Lean sales teams |
1. Quản lý liên hệ
HubSpot: Contact management sits at the center of HubSpot’s CRM. The free plan stores up to a million contacts with custom properties and custom objects. A clean dashboard shows your full sales funnel in real time.
Freshsales: Freshsales centralizes customer data into a 360-degree view. Every call, email, and chat lands on one timeline. This helps sales teams keep customer relationships warm and easy to track.
2. Built-in AI and Automation
HubSpot: The Breeze AI suite handles repetitive work like email drafting and data enrichment. Automation and workflow tools route leads and trigger follow-ups. This frees your support team and sales team to focus on people, not busywork.
Freshsales: Freddy AI acts as a co-pilot for reps. It scores leads, predicts deal risk, and suggests the next best action. Automation also clears routine sales activities so reps can spend more time selling.
3. Lead Scoring and Nurturing
HubSpot: The HubSpot Marketing Hub pairs lead nurturing with inbound marketing. You can build email sequences, landing pages, and website pages to nurture relationships. Marketing teams and sales leaders share the same contact records.
Freshsales: Freddy AI lead scoring ranks contacts by behavior and profile. Reps see which leads are hot and which need more lead nurturing. This raises conversion rates and points sales teams at the right deals.
4. Email Marketing and Tracking
HubSpot: Email marketing is a core part of HubSpot’s marketing tools. You can build campaigns, add email tracking, and create landing pages without extra software. The free version even includes basic email marketing and tracking.
Freshsales: Freshsales lets you send personalized bulk emails and watch how each one performs. Email tracking shows opens and clicks inside the contact timeline. Sales sequences then automate the follow-up steps.
5. Báo cáo và Phân tích
HubSpot: HubSpot’s analytics cover marketing, sales, and service in one view. You can build custom reports to track pipeline, revenue, and campaign results. Higher paid plans unlock deeper analytics for larger sales teams.
Freshsales: Freshsales ships about a dozen predefined sales reports that you can customize. Smart AI agents add insights for forecasting revenue and tracking team performance. Reports stay simple enough for small teams to read at a glance.
6. E-Commerce and Sales Sequences
HubSpot: HubSpot adds e-commerce and payment tools on top of its CRM. You can manage products, quotes, and deals across the deal pipeline. This suits a business selling online that wants marketing and sales in one company hub.
Freshsales: Freshsales leans on sales sequences to move deals forward. You can chain emails, calls, and tasks into one automated flow. This keeps the sales process steady without manual reminders.
7. Web Forms and Lead Capture
HubSpot: HubSpot offers free forms, pop-ups, and live chat to capture new customers. Every submission flows straight into the CRM. A universal inbox keeps chats and emails in one shared queue.
Freshsales: Freshsales web forms capture leads from your website pages and drop them into the pipeline. You can route fresh leads to the right rep right away. Event tracking shows what each visitor did before they signed up.
8. Integrations and App Marketplace
HubSpot: HubSpot’s CRM integrates with over 500 business apps. That list includes Salesforce, Google Workspace, Microsoft 365, and Zoho CRM connectors. The wide app marketplace makes HubSpot easy to slot into your stack.
Freshsales: Freshsales offers around 385 integrations, apps, and add ons. It connects with Google, Microsoft 365, Slack, and Zoom. Native ties to other Freshworks products are strong, but third-party connectors are fewer than HubSpot’s.
⚠️ Cảnh báo: If you rely on niche business apps, check both marketplaces first. Freshsales has fewer third-party connectors than HubSpot.
9. Customer Service and Omnichannel
HubSpot: The HubSpot Service Hub adds tickets, a knowledge base, and live chat. It shares data with sales and marketing for a single customer experience. This supports customer success teams that want one record per account.
Freshsales: Freshsales links with Freshdesk OMNI for support. Omnichannel chat covers email, phone, WhatsApp, and Facebook Messenger. A mobile app for iOS and Android adds offline access and call logging on the go.
10. Định giá & Chi phí
Hãy cùng so sánh các gói giá cạnh nhau.
| Kế hoạch | HubSpot | Freshsales |
|---|---|---|
| Miễn phí | Free Tools: $0/month | Up to 3 users |
| Đã trả phí vào cửa | 15 đô la/ghế/tháng | 9 đô la/người dùng/tháng |
| Hạng trung | Starter Platform: $15/seat/month | Phiên bản Pro: 39 đô la/người dùng/tháng |
| Hạng cao nhất | Pro: $800/seat/month | Enterprise: $59/user/month |
HubSpot: The free CRM is the headline. But once you need professional plans or enterprise plans, the cost climbs quickly. HubSpot’s pricing structure can get complex as you mix and match hubs.
Freshsales: Pricing is simpler and cheaper at the entry point. Three tiers cover most small businesses without a big jump in cost. For a tight budget, Freshsales is the easier paid plan to justify.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Ngân sách eo hẹp | Freshsales | Growth plan from $9/user |
| Marketing + sales in one | HubSpot | Connected hubs share data |
| Built-in phone and SMS | Freshsales | Hộp thư đến hợp nhất |
| Cửa hàng ứng dụng lớn nhất | HubSpot | 500+ integrations |
| Free CRM at scale | HubSpot | Up to a million contacts |
💰 Ngân sách của bạn
Freshsales wins on entry price for paid plans. HubSpot wins if a strong free plan matters more than paid tiers.
🔌 Bộ công nghệ của bạn
HubSpot’s 500+ integrations cover most business apps. Freshsales fits best when you already run other Freshworks products.
📈 Quy trình bán hàng của bạn
Freshsales gives reps a built-in phone, SMS, and Freddy AI. HubSpot ties that sales process to marketing and service.
🎓 Trình độ kinh nghiệm của bạn
Both tools are user friendly for beginners. HubSpot’s deeper features carry a steeper learning curve as you grow.
🆓 Dùng thử và bản demo miễn phí
Freshsales offers a 21-day free trial with no credit card required. HubSpot lets you stay on its free CRM as long as you like.
🛟 Các tùy chọn hỗ trợ
Freshsales gives 24/5 support on all plans. HubSpot’s free plan relies on its knowledge base, with email support on paid tiers.
Hướng dẫn chuyển đổi
Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.
🔄 Switching from HubSpot to Freshsales?
✅ Những lợi ích bạn sẽ nhận được:
- Lower entry pricing for small sales teams
- Built-in phone, SMS, and a unified inbox
- 24/5 support on every paid plan
❌ Những gì bạn sẽ mất:
- The deep HubSpot Marketing Hub and inbound marketing tools
- 500+ integrations and the wide app marketplace
- Free HubSpot Academy training and content
📋 Cách chuyển đổi:
- Export your contacts and deals from HubSpot as a CSV file
- Create a new Freshsales account and start the free trial
- Import the CSV and map your custom fields in Freshsales
🔄 Switching from Freshsales to HubSpot?
✅ Những lợi ích bạn sẽ nhận được:
- A free CRM that holds up to a million contacts
- Connected Marketing, Sales, and Service hubs
- Over 500 native integrations across business apps
❌ Những gì bạn sẽ mất:
- The very low $9/user entry price
- Built-in phone and SMS in a unified inbox
- 24/5 support on lower tiers
📋 Cách chuyển đổi:
- Export your contacts and deals from Freshsales
- Sign up for HubSpot’s free CRM with no card needed
- Import the file and set up your deal pipeline in HubSpot
What Our Review Didn’t Cover
This comparison focused on small businesses and growing sales and marketing teams. We did not test enterprise SSO, custom data residency, or bulk seat licensing. Our notes reflect the June 2026 versions, so features may have changed. If you manage 100+ users, your priorities may differ from what we cover here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Freshsales |
| 🚀 Các tính năng chính | HubSpot |
| 🤖 Built-in AI | Cà vạt |
| 🎯 Công cụ tiếp thị | HubSpot |
| 👶 Dễ sử dụng | Freshsales |
| 🔌 Tích hợp | HubSpot |
| 🏆 Người chiến thắng chung cuộc | HubSpot |
🏆 WINNER: HUBSPOT
HubSpot wins 4 out of 6 categories.
Phù hợp nhất cho: Unified marketing and sales, free CRM at scale, and teams that want room for business growth.
HubSpot and Freshsales solve two different problems.
HubSpot is a full customer relationship management platform for marketing and sales together.
Freshsales is a sharp, low-cost CRM built for sales teams.
Freshsales is an excellent value for SMBs that want phone, SMS, and Freddy AI in one tool.
But if you want marketing, sales, and service on one platform, HubSpot is the stronger pick.
Start with the free plan that fits you, then upgrade as your business grows.
More of HubSpot Compared
Here is how HubSpot stacks up against other CRM tools:
HubSpot thắng nhờ: Easier setup, a free plan, and friendlier support for small business buyers.
Salesforce thắng thế nhờ: Deeper customization, enterprise-scale controls, and a larger developer market.
HubSpot so với Truyền động đường ống
HubSpot thắng nhờ: Built-in marketing tools, a free CRM, and broader integrations.
Pipedrive thắng nhờ: A simpler sales-only focus, lower entry cost, and a lighter learning curve.
HubSpot so với ActiveCampaign
HubSpot thắng nhờ: A true free plan, a unified contact database, and the HubSpot Academy.
ActiveCampaign thắng nhờ: Cheaper email automation, deeper segmentation, and flexible campaign logic.
HubSpot thắng nhờ: Native inbound marketing, email tracking, and a million-contact free tier.
CRM thắng lớn vào thứ Hai nhờ: Visual project boards, flexible workflows, and team task tracking.
So sánh thêm về Freshsales
Here is how Freshsales stacks up against other sales tools:
Freshsales thắng nhờ: Freddy AI lead scoring, a cleaner unified inbox, and built-in phone and SMS.
Zoho CRM vượt trội ở các điểm sau: A wider app suite, more low-cost tiers, and deeper customization options.
Freshsales thắng nhờ: A free tier, native phone and SMS, and 24/5 support on all plans.
Pipedrive thắng nhờ: A more polished deal view, more sales add-ons, and broader integrations.
Freshsales thắng nhờ: Lower cost, faster setup, and a gentler learning curve for SMBs.
Salesforce thắng thế nhờ: Enterprise scale, vast customization, and a huge partner marketplace.
Câu hỏi thường gặp
HubSpot CRM phù hợp nhất với mục đích gì?
HubSpot CRM is best for sales and marketing teams that want one platform. Its free plan, connected hubs, and email marketing tools suit small businesses planning for business growth.
HubSpot CRM có thực sự miễn phí không?
Yes. The free version supports up to a million contacts and unlimited users. Paid plans add advanced features like deeper automation, custom reports, and more analytics as you grow.
Freshsales có phải là phần mềm CRM không?
Yes. Freshsales is an AI-powered CRM from Freshworks for sales teams. It manages contacts, deals, and pipelines, and uses Freddy AI to score leads and guide next steps.
Salesforce hay HubSpot tốt hơn?
It depends on your size. HubSpot is more user friendly and offers a free CRM for small business. Salesforce fits large enterprises that need deep customization.
Đó là CRM tốt nhất software for most teams?
For most teams, HubSpot is the best CRM here because it unites marketing and sales. Freshsales is the better pick for lean sales teams that want low cost and built-in calling.
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