Freshsales CRM vs Agile CRM: One Clear Winner (My Honest Take)

Người thắng

4.0

• Freddy AI Lead Scoring
• Góc nhìn khách hàng 360 độ
• Quy trình Kanban trực quan
• Hơn 385 tích hợp có sẵn
• Built-in Phone, Email, Chat
• Dùng thử miễn phí 21 ngày
• Paid Plans from $9/user/month

HÃY THỬ XEM

Chạy lên

2.8

• Gói miễn phí dành cho tối đa 10 người dùng
• Giải pháp bán hàng và tiếp thị trọn gói
• Quy trình làm việc kéo và thả Nhà xây dựng
• Built-in Helpdesk & Telephony
• Tích hợp yếu tố trò chơi hóa trong bán hàng
• Starter Plan Under $9/User
• Gói trả phí từ 8,99 đô la/người dùng/tháng

HÃY THỬ XEM

Choosing between Freshsales CRM vs Agile CRM comes down to one câu hỏi.

Do you need AI-powered sales automation or an all-in-one CRM software?

Both tools promise to help sales teams manage customer data and close more deals.

Nhưng họ lại có những cách tiếp cận rất khác nhau đối với việc quản lý quan hệ khách hàng.

Freshsales CRM is built around Freddy AI and a unified hộp thư đến.

Agile CRM bundles sales, marketing automation, and helpdesk in one platform.

Toàn cảnh

This comparison covers pricing, features, and ease of use for both CRM systems.

We also break down who each tool works best for.

Của chúng tôi nhà văn spent time with Agile CRM directly during account setup.

Observations on Freshsales CRM come from documentation, pricing pages, and G2 reviews.

By the end, you’ll know which CRM software fits your việc kinh doanh.

Freshsales CRM là gì?

Freshsales CRM is an AI-powered platform for managing sales, marketing, and customer interactions.

It is part of the Freshworks suite, alongside Freshdesk and Freshmarketer.

The platform was launched in 2016 and serves over 67,000 customers worldwide.

It is designed for small to medium sized businesses and growing sales teams.

Most users choose it for Freddy AI, visual pipelines, and the unified inbox.

Freshsales CRM

Freshsales CRM is an AI-powered sales tool from Freshworks. It centralizes customer data, automates sales activities, and helps sales reps close deals faster.

THỬ NGAY FRESHSALES →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

HƯỚNG DẪN SỬ DỤNG FRESHSALES →

Bảng giá CRM Freshsales

Here’s what Freshsales CRM costs in 2026. Pricing has dropped 2-3x lower over the years, making it excellent value for small and medium-sized businesses.

Pricing verified February 2026.

Dùng thử miễn phí: Yes — 21-day free trial across all paid tiers. No credit card required to start a new account.

Đảm bảo hoàn tiền: Freshsales does not advertise a formal money-back policy. The 21-day free trial covers most evaluation needs before billing starts.

Những lợi ích chính của Freshsales CRM

Here’s what makes Freshsales CRM worth considering:

What Our Team Noticed

Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information above is based on Freshsales documentation, the Freshworks pricing page, and reviews on Capterra and G2 where Freshsales scores around 4.5/5. Some users on review platforms note that the interface can feel cluttered, with slow loading times and fewer integrations than larger competitors. Most reviews praise the intuitive interface, the easy implementation, and the fact that Freshsales delivers excellent value for the price.

Ưu điểm và nhược điểm của Freshsales CRM

CRM linh hoạt là gì?

Agile CRM là một nền tảng CRM tích hợp tất cả trong một dựa trên điện toán đám mây dành cho các doanh nghiệp vừa và nhỏ.

It combines sales, marketing automation, and customer service in one tool.

The platform has been in operation since 2013 with offices in Ấn Độ và Philippines.

Agile CRM is used and trusted by over 15,000 customers globally.

It is recognized as a leader by G2 Crowd in the Doanh nghiệp vừa và nhỏ CRM space.

Most users choose it for its free plan, gamification, and built-in helpdesk.

CRM linh hoạt

Agile CRM is an all-in-one CRM tool for small businesses. It bundles sales automation, marketing automation, and customer service in one affordable platform.

THỬ AGILE CRM NGAY BÂY GIỜ →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

HƯỚNG DẪN SỬ DỤNG CRM LINH HOẠT �

Bảng giá CRM linh hoạt

Here’s what Agile CRM costs in 2026. The pricing structure is designed to be competitive for small and medium businesses.

Pricing verified February 2026.

Dùng thử miễn phí: Yes — Agile CRM offers a permanent free plan for up to 10 users. Paid plans can be tested before committing to billing.

Đảm bảo hoàn tiền: Agile CRM does not advertise a formal money-back guarantee. The free version lets you test the product before paying.

Những lợi ích chính của CRM linh hoạt

Here’s what makes Agile CRM worth considering:

What Our Team Noticed

Our writer signed up for Agile CRM and explored the platform during account setup. Here’s what stood out from that hands-on time:

Ưu điểm và nhược điểm của CRM linh hoạt

So sánh tính năng

Ready to dive into a detailed comparison of Freshsales CRM vs Agile CRM? We’ll explore 9 key features so you can decide which platform best fits your việc kinh doanh and sales process.

1. Chấm điểm khách hàng tiềm năng bằng AI

2. Quản lý liên hệ

3. Sales Pipeline & Deals Management

4. Email & Sales Sequences

5. Tự động hóa tiếp thị

6. Customer Service & Helpdesk

7. Sales Gamification

8. Báo cáo & Phân tích

9. Integrations & Add-ons

Giá cả & Chi phí

Let’s compare the pricing plans side by side. Both tools position themselves as excellent value for SMBs.

Freshsales CRM: Pricing dropped 2-3x lower over the years. The Growth plan at $9/user is excellent value for sales teams who want Freddy AI and a unified inbox at a great price.

CRM linh hoạt: The free plan for up to 10 users is rare in this market and saves money for tiny teams. Paid plans are also affordable, though support and reliability concerns can offset the price advantage.

Các kịch bản khác nhau

Hướng dẫn chuyển đổi

Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.

What Our Review Didn’t Cover

This comparison focused on small and medium-sized businesses using these CRM systems for everyday sales activities. We didn’t test enterprise SSO setups, custom data mapping for very large databases, or compliance reporting needed by regulated industries. Our observations are based on Freshsales documentation and Agile CRM hands-on time during account setup. Some hands-on details for Freshsales come from G2 reviews rather than direct use, so your experience may differ. Verification waiting screens and Ray ID security checks shown by some Freshworks login pages were not part of this review.

Phán quyết cuối cùng

Freshsales CRM and Agile CRM solve different problems for different users.

Freshsales is built around AI-powered sales automation and a 360-degree customer view.

Agile CRM bundles sales, marketing, and helpdesk in one platform.

Agile CRM is excellent for tiny teams who need a free plan and all-in-one tools. The platform fits small businesses that can’t justify separate sales, marketing, and customer service software.

However, if you need reliable email outreach, Freddy AI lead scoring, and a wider integration marketplace, Freshsales CRM is the better choice for most sales teams.

So sánh thêm về Freshsales CRM

Here’s how Freshsales CRM stacks up against other CRM competitors:

So sánh thêm về Agile CRM

Here’s how Agile CRM stacks up against other CRM competitors:

Câu hỏi thường gặp

Freshsales có phải là phần mềm CRM không?

Yes, Freshsales is a full CRM software designed for sales teams and businesses of all sizes. It manages sales pipeline, customer data, and sales activities in one platform. The product is part of the Freshworks suite.

Phần mềm Agile CRM có thực sự miễn phí không?

Yes, Agile CRM offers a permanent free plan for up to 10 users with core sales, marketing, and customer service features. The free version has limits on contacts and add ons. Larger businesses can upgrade to the Starter, Regular, or Enterprise tiers.

Số lượng người dùng tối đa được phép trong gói miễn phí của Freshsales là bao nhiêu?

The Freshsales free plan supports up to 3 users with most features included. Sales teams that need more seats can move to the Growth tier at $9/user/month. Freshsales also offers a 21-day free trial on paid plans.

Freshworks có phải là đối thủ cạnh tranh của Salesforce không?

Yes, Freshworks competes directly with Salesforce in the CRM market, especially for small and medium sized businesses. Freshsales is positioned as a more affordable, easier to use alternative. Salesforce remains stronger for very large enterprise sales teams that need deep customization.

Phần mềm CRM thường có giá bao nhiêu?

CRM software typically ranges from free up to $300+ per user per month. Entry-level paid plans for sales-focused tools usually fall between $8 and $25 per user per month. Freshsales starts at $9/user/month and Agile CRM starts at $8.99/user/month, which are both at the affordable end of the market.

Do these CRM systems support ecommerce stores?

Yes, both work as an ecommerce CRM for online stores. Agile CRM is positioned as an all in one CRM for ecommerce, helping marketing teams track web engagement and run great support across services and channels. Freshsales connects to popular ecommerce platforms via integrations and helps sales marketing teams unify customer data.

Can I search and verify accounts when logging in?

Yes. When logging into the website for either tool, the browser typically loads the site properly within a few seconds. You may see a “verifying” or “verification successful waiting” page with a Ray ID briefly while the system checks the connection is from a human, not a bot. If the page hangs, search the knowledge base or try logging in again.

Do they offer in person support and LinkedIn integration?

Neither tool offers in person support, but both deliver great support online via chat, email, and phone. LinkedIn integration is available through the marketplace on Freshsales. Both products help sales reps refine outreach, capture leads from LinkedIn profiles, and sync them into the CRM.