⚡ Nhận định nhanh:
- Chạy: Bitrix24 starts at $49/organization/month. Nutshell CRM starts at $13/user/month.
- Phù hợp nhất cho: Bitrix24 for teams that want CRM, projects, and chat on one bill. Nutshell CRM for small B2B sales teams.
- Điểm khác biệt chính: Bitrix24 charges one flat price per company. Nutshell CRM charges for every seat.
- Lựa chọn của chúng tôi: Bitrix24 for most users. It covers more ground and doesn’t get pricier with each hire.
Bitrix24 and Nutshell CRM both help you track leads and close deals.
Both are CRM software, but they serve very different teams.
Bitrix24 is an all in one platform for sales, projects, and internal communications.
Nutshell CRM is a simple CRM built around your sales pipeline.
One charges per company, while the other charges per user.
That single pricing choice often decides which tool costs you less.
Toàn cảnh
This guide compares Bitrix24 vs Nutshell CRM on pricing, features, and ease of use.
Chúng tôi đã xem xét tài liệu, trang giá cả và đánh giá của người dùng về cả hai công cụ.
Các cây bút của chúng tôi cũng đã dành thời gian trực tiếp tiếp xúc với từng người.
Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
By the end, you’ll know which CRM tool fits your team.
Bitrix24 là gì?
Bitrix24 is a cloud-based workspace with CRM, project management, and collaboration tools.
Its goal is to run your whole việc kinh doanh from a single platform.
The Bitrix24 CRM tracks leads, deals, contacts, and companies in one database.
You also get task management, Gantt charts, and Kanban boards for managing projects.
Teams talk through group chats, video calls, and a social-style activity stream.
Nó phù hợp doanh nghiệp nhỏ, remote teams, and larger companies alike.
This short video walks through the main workspace.
🏆 Winner: Bitrix24
CRM, projects, chat, and documents share one workspace. A no-cost tier welcomes your whole team. Paid plans use one flat company price.
Bảng giá Bitrix24
Bitrix24 charges a flat monthly fee per organization. You don’t pay extra for each seat.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Nền tảng | 49 đô la/tổ chức/tháng | Small teams starting with CRM and an online store |
| Tiêu chuẩn | 99 đô la/tổ chức/tháng | Growing teams that need marketing tools and documents |
| Chuyên nghiệp | 199 đô la/tổ chức/tháng | Established teams that need automation and HR tools |
| Doanh nghiệp | 399 đô la/tổ chức/tháng | Large companies with multiple branches |
Pricing verified September 2026.
Gói miễn phí: Yes. It allows unlimited users and core CRM tools. You also get 5 GB of cloud storage.
Dùng thử miễn phí: 30 days on the Professional plan.
Đảm bảo hoàn tiền: None listed in the sources we reviewed. Ask Bitrix24 about refunds before you pay.
📌 Ghi chú: Annual billing saves 20%, and a two-year plan saves 31%. The free plan skips advanced features like invoicing and workflow automation.
⚠️ Pricing Conflict: Some guides list an older Plus plan at $39/month for 24 users. Others cap the no-cost tier at 12 users. G2 also shows newer plans starting at $69/month. Our tables use FahimAI’s verified pricing data. We recommend verifying the live price before you pay.
Những lợi ích chính của Bitrix24
Here’s what makes Bitrix24 worth a look:
- Giá cố định: One monthly price covers your company. New hires don’t raise the bill within your plan.
- Core CRM: Manage customer relationships and move leads through your sales funnel. Lead management covers the full sales process.
- Công cụ quản lý dự án: Assign tasks, set deadlines, and track progress. Visual timelines show what’s due next.
- Communications Platform: Chat, video calls, and tiếng nói calls keep teams connected. Extranet access gives outside partners the ability to collaborate safely.
- Built-in Office Suite: Tạo tài liệu, bảng tính và thuyết trình inside the app. Co-editing and version control come included.
- HR Tools: A company structure chart and employee directory help new hires find people. Workload tracking shows who has capacity.
- Trợ lý AI: Cái Trợ lý AI helps you find features and handle routine tasks faster.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn signed up for Bitrix24 and explored its CRM, tasks, and chat tools. Here’s what stood out from that hands-on time:
Ưu điểm và nhược điểm của Bitrix24
✅ Ưu điểm
- Free plan with unlimited users and core CRM tools
- Flat pricing per organization instead of per seat
- CRM, projects, chat, and documents in one workspace
- Training resources include video tutorials and webinars
❌ Nhược điểm
- Quá trình học hỏi khá khó khăn đối với người dùng mới.
- Many features make the interface feel overwhelming at first
- Support issues can take a while to resolve
- Some users report bugs and technical issues
Nutshell CRM là gì?
Nutshell CRM is a cloud-based sales CRM for small to mid-sized B2B teams.
It focuses on one job: helping reps close more deals.
You get contact management, a visual pipeline, and sales automation.
Built-in email marketing and web forms also support lead generation.
Think of it as a classic CRM with a clean, modern look.
Click-to-call lets reps dial clients and log each call in one place.
Watch this quick review to see it in action.
🥈 Runner Up: Nutshell CRM
A clean sales CRM built around visual pipelines. Every plan includes unlimited contacts. Most teams get productive within days.
Bảng giá CRM tóm tắt
Nutshell CRM sells plans per user, so your bill grows with your team. Five plans cover each stage.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự thành lập | 13 đô la/người dùng/tháng | Contact management, calendar sync, and one pipeline |
| Sự phát triển | 25 đô la/người dùng/tháng | Teams that want to generate reports and set quotas |
| Chuyên nghiệp | 42 đô la/người dùng/tháng | Multiple pipelines and a full báo cáo phòng suite |
| Việc kinh doanh | 59 đô la/người dùng/tháng | Growing teams that need territories and an kiểm toán nhật ký |
| Doanh nghiệp | 79 đô la/người dùng/tháng | Larger teams that need unlimited pipelines and custom fields |
Pricing verified September 2026.
Gói miễn phí: No free CRM plan appears among the five sales plans.
Dùng thử miễn phí: 14 days for new users.
Đảm bảo hoàn tiền: None listed in the sources we reviewed. Confirm refund terms with Nutshell first.
📌 Ghi chú: Every plan includes unlimited contacts and no data limits. Nutshell’s help center lists these prices with annual billing.
⚠️ Cảnh báo: Foundation limits you to a single pipeline. Sales automation and personal email sequences start on the Pro plan.
Những lợi ích chính của Nutshell CRM
Here’s why small sales teams pick Nutshell:
- Quy trình tiếp nhận nhân viên nhanh chóng: The learning curve is minimal. Most teams feel productive within days.
- Các góc nhìn về quy trình: Track deals on Board, List, Map, or Chart views. Drag-and-drop boards make updates take seconds.
- Khám phá tiềm năng: ProspectorIQ finds new prospects. VisitorIQ shows which companies visit your site.
- Marketing Built In: Web forms and landing pages capture leads automatically. That helps you respond to inbound inquiries faster.
- Hỗ trợ trực tuyến miễn phí: Live chat and email support come with every plan. Enterprise users also get priority help.
- Dashboards and Reports: Customizable dashboards track performance and sales KPIs. Managers see results without building spreadsheets.
Những điều nhóm chúng tôi nhận thấy
Our writer set up Nutshell CRM and worked through its pipeline, contacts, and email tools. Here’s what stood out:
Tóm tắt ưu điểm và nhược điểm của CRM
✅ Ưu điểm
- Minimal learning curve compared to bigger CRMs
- Free live support and data migration on every plan
- Liên lạc không giới hạn, không giới hạn dung lượng dữ liệu.
- Reminders and scheduling keep follow-ups on track
❌ Nhược điểm
- Per-seat pricing adds up quickly for bigger teams
- Công nghệ tự động hóa kém tiên tiến hơn so với HubSpot hoặc Salesforce
- Cần cải thiện khả năng xử lý tệp đính kèm email.
So sánh tính năng
Ready to see how these two stack up on key features? We’ll cover nine features, then break down pricing.
| Tính năng | Bitrix24 | Nutshell CRM |
|---|---|---|
| Giá khởi điểm | 49 đô la/tổ chức/tháng | 13 đô la/người dùng/tháng |
| Gói miễn phí | ✅ | ❌ (Dùng thử 14 ngày) |
| Mô hình định giá | Flat per organization | Mỗi người dùng |
| Core CRM & Contacts | ✅ | ✅ |
| Quy trình bán hàng trực quan | ✅ | ✅ |
| Gantt Charts & Projects | ✅ | ❌ |
| Trò chuyện & Gọi video | ✅ | ❌ |
| Tiếp thị qua email | ✅ | ✅ |
| Trợ lý AI | ✅ | ✅ |
| Cửa hàng trực tuyến Nhà xây dựng | ✅ | ❌ |
| Hỗ trợ trực tuyến miễn phí cho tất cả các gói dịch vụ. | ❌ | ✅ |
| Tốt nhất cho | All-in-one teams | Đội ngũ bán hàng B2B nhỏ |
1. Contact & Lead Management
Bitrix24: The CRM stores leads, deals, contacts, and companies in one place. You can capture, track, and nurture leads through each stage. A product catalog also keeps prices ready for quotes.
Nutshell CRM: Contact management includes communication timelines for every account. You can import contacts from any source with a CSV file. Custom fields let you customize the data you track.
2. Quy trình bán hàng
Bitrix24: Deals move through stages that match your sales process. Customizable reports and shared dashboards give managers real-time visibility. The view gets busy once you add many deal fields.
Nutshell CRM: Pipeline management is where Nutshell shines. The drag-and-drop board keeps every deal visible. Pro supports five pipelines, and Enterprise removes the cap entirely.
3. Tự động hóa
Bitrix24: Workflow automation handles routine updates and notifications for you. Automated workflows move deals, assign tasks, and set reminders. Projects keep moving without constant manual follow-ups.
The same automation features also cover HR requests and approvals.
Nutshell CRM: Sales automation handles lead routing and follow-up alerts. Reps execute follow-ups on time without extra busywork. Still, sequences are less advanced than in HubSpot.
⚠️ Cảnh báo: Neither entry-level option includes full automation. Bitrix24’s $0 tier skips workflow tools. Nutshell’s sales automation starts on Pro.
4. Marketing & Lead Generation
Bitrix24: The Sites & Stores builder creates websites and online stores. CRM forms send new leads straight into your pipeline. You can also run email marketing campaigns to past customers.
Nutshell CRM: Email marketing comes built in without paid add-ons. You create lists, send bulk emails, and run drip campaigns. Email templates save time on repeat messages.
5. Tính năng AI
Bitrix24: CoPilot is the built-in AI assistant. It helps you navigate the platform and automate simple tasks. It works more like a guide than a sales coach.
Nutshell CRM: Công cụ AI assist with revenue-driving tasks like call summaries and lead scoring. The Business plan adds unlimited AI Notetaker transcription.
Trí tuệ nhân tạo Cuộc họp Summarization turns long calls into short, readable notes.
6. Quản lý dự án và nhiệm vụ
Bitrix24: This is where Bitrix24 pulls ahead. Assign a task, pick a due date, and watch progress on Gantt charts. Time tracking shows how long each task really takes.
Kanban boards let you drag tasks between stages in one click.
Nutshell CRM: Nutshell handles sales tasks, reminders, and scheduling well. But it has no project timelines or full project boards. Teams that run client projects will need a separate app.
💡 Mẹo hay: Already paying for separate project management tools? Bitrix24 could replace them and cut one bill.
7. Hợp tác nhóm
Bitrix24: Chat, video conferencing, and voice calls are built in. The activity stream shares company news like a social feed. Communication tools stay free no matter your headcount.
Nutshell CRM: Collaboration centers on shared deals, notes, and notifications. Everyone stays on the same page about each account. For team chat, you’ll connect Slack.
⚠️ Cảnh báo: The Bitrix24 feed can bury important updates. Check it daily, or hide unused items in the left-hand menu.
8. Documents, Quotes & Invoices
Bitrix24: The office suite handles documents, spreadsheets, and presentations. Secure cloud storage supports file sharing and real-time co-editing. You can upload files from your desktop or phone.
Nutshell CRM: Quotes and invoices come straight from deal records. That keeps pricing tied to the pipeline. Some users want better handling of email attachments.
9. Integrations, Mobile & Support
Bitrix24: It runs in any browser, with iOS and Android apps for work on the go. A help button points to support resources, video tutorials, and webinars. Still, some users say support tickets take a while.
Nutshell CRM: Nutshell connects with Google Workspace, Microsoft 365, Gmail, Outlook, and Slack. MailChimp, Zendesk, and 5,000+ Zapier apps also plug in. Its mobile apps get positive user feedback.
Support is the other half of the story. With Nutshell, you reach a live human at no extra cost.
10. Định giá & Chi phí
Hãy cùng so sánh hai bản thiết kế này cạnh nhau.
| Gói cước | Bitrix24 | Nutshell CRM |
|---|---|---|
| Cấp 1 | Basic: $49/organization/month | Gói cơ bản: 13 đô la/người dùng/tháng |
| Cấp độ 2 | Standard: $99/organization/month | Tăng trưởng: 25 đô la/người dùng/tháng |
| Cấp độ 3 | Professional: $199/organization/month | Phiên bản Pro: 42 đô la/người dùng/tháng |
| Cấp độ 4 | Enterprise: $399/organization/month | Doanh nghiệp: 59 đô la/người dùng/tháng |
| Cấp độ 5 | — | Phiên bản doanh nghiệp: 79 đô la/người dùng/tháng |
| Mô hình thanh toán | Flat rate per company | Mỗi người dùng |
| Dùng thử miễn phí | 30 days (Professional) | 14 ngày |
Bitrix24: Flat pricing makes Bitrix24 cheaper as headcount grows. A 20-person team pays the same Standard price as a 5-person team. Per-user tools like Zendesk and Freshworks get pricier with every hire.
Nutshell CRM: A single user on Foundation pays less than any Bitrix24 paid plan. But at four users, Foundation already costs more than Bitrix24 Basic. Ten users on Pro reach $420 per month.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Tight budget, 1–3 users | Nutshell CRM | Lowest price per seat |
| Growing team of 10+ | Bitrix24 | Flat price, no per-seat fees |
| A simple sales pipeline | Nutshell CRM | Quicker to learn |
| Projects plus CRM | Bitrix24 | Gantt và Kanban được tích hợp sẵn |
| Internal chat and video | Bitrix24 | Built-in communications tools |
| Thiết lập thân thiện với người mới bắt đầu | Nutshell CRM | Hands-on help at no extra cost |
💰 Ngân sách của bạn
Solo sellers and teams of three pay less with Nutshell’s per user basis. Once you pass that size, Bitrix24’s flat rate usually wins (see Pricing & Cost).
🔌 Bộ công nghệ của bạn
Nutshell fits teams already living in Google Workspace, Microsoft 365, and Slack. Bitrix24 makes more sense when you want to replace several apps with one.
📈 Quy trình bán hàng của bạn
If your sales management is mostly calls, emails, and follow-ups, Nutshell keeps it focused. If deals hand off to project teams, Bitrix24 connects both sides.
🎓 Trình độ kinh nghiệm của bạn
First-time buyers find Nutshell incredibly easy to learn. Bitrix24’s themes and home dashboard look polished, but training still pays off.
🆓 Dùng thử và bản demo miễn phí
Start with Bitrix24’s free tier or its 30-day Professional trial. Test Nutshell’s 14-day trial with real deals before proceeding to a paid plan.
🛟 Các tùy chọn hỗ trợ
Nutshell includes live chat and email support on every plan. Bitrix24 leans on help docs and webinars, and replies can be slow.
🔒 Dữ liệu Bảo vệ
Bitrix24 hosts data on Amazon Web Services with SSL encryption and layered security. Nutshell uses SSL by default and adds an audit log on higher plans.
Hướng dẫn chuyển đổi
Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.
🔄 Switching from Bitrix24 to Nutshell CRM?
✅ Những lợi ích bạn sẽ nhận được:
- A cleaner, user friendly interface your reps learn in days
- Live chat help and migration assistance at no charge
- Lead discovery with VisitorIQ and ProspectorIQ
❌ Những gì bạn sẽ mất:
- Project timelines, task boards, and time tracking
- Built-in chat, video calls, and the office suite
- Flat company pricing and a $0 starting tier
📋 Cách chuyển đổi:
- Export contacts, companies, and deals from Bitrix24 as CSV files.
- Start a Nutshell CRM trial and set up your pipeline stages.
- Import the CSV files, or ask Nutshell’s team for free migration help.
🔄 Switching from Nutshell CRM to Bitrix24?
✅ Những lợi ích bạn sẽ nhận được:
- Projects, tasks, and CRM on one unified platform
- Group video calls and a shared company feed
- One flat bill no matter how many reps you add
❌ Những gì bạn sẽ mất:
- A simpler setup with less menu clutter
- Included live chat and email help
- Map and Chart pipeline views plus VisitorIQ
📋 Cách chuyển đổi:
- Export your Nutshell contacts, leads, and companies to CSV.
- Create a free Bitrix24 account.
- Import the CSV into the CRM and rebuild your deal stages.
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small and medium sized businesses using the cloud versions. We didn’t test on-premise Bitrix24, API limits, or Google Analytics tracking on landing pages. Data residency rules for companies in the European Union weren’t reviewed either. Both tools need a steady internet connection, and prices may change after September 2026.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả & Giá trị | Bitrix24 |
| 📊 Quy trình bán hàng | Nutshell CRM |
| ⚙️ Tự động hóa | Bitrix24 |
| 🤖 Tính năng AI | Nutshell CRM |
| 📋 Project & Task Management | Bitrix24 |
| 💬 Hợp tác nhóm | Bitrix24 |
| 🛟 Ease of Use & Support | Nutshell CRM |
| 🏆 Người chiến thắng chung cuộc | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
Phù hợp nhất cho: Growing teams, project-heavy businesses, and anyone replacing several apps
Bitrix24 and Nutshell CRM solve different problems. Bitrix24 bundles CRM, projects, and team chat into one workspace. Nutshell CRM stays focused on selling, with a clean user interface.
Nutshell is the better pick for small B2B sales teams that want fast setup. Its included live help also suits teams without a CRM admin.
But Bitrix24 gives you more tools per dollar as your team grows. If you want one place to run different aspects of your business, choose Bitrix24.
So sánh thêm về Bitrix24
Still weighing options? This video covers popular Các lựa chọn thay thế cho Bitrix24.
Here’s how Bitrix24 compares with other well-known tools:
Bitrix24 thắng nhờ: Flat company pricing, built-in Gantt project tracking, internal video meetings
HubSpot thắng nhờ: A friendlier interface, deeper marketing automation, a larger app marketplace
Bitrix24 thắng nhờ: A no-cost tier for whole teams, group chats and calls, a built-in document editor
Zoho CRM vượt trội ở các điểm sau: More customization options, stronger analytics, a sales-first design
Bitrix24 so với Nhấp chuột lên
Bitrix24 thắng nhờ: A full CRM with leads and deals, a telephony contact center, a website and store builder
ClickUp thắng thế nhờ: More flexible task views, a cleaner project workspace, stronger docs and whiteboards
So sánh Bitrix24 và Salesforce
Bitrix24 thắng nhờ: A far lower total cost, a free starting point, collaboration tools out of the box
Salesforce thắng thế nhờ: Advanced lead routing, deep customization, a better fit for large enterprises
So sánh thêm về Nutshell CRM
Want to see other sales CRMs first? This video breaks down Các lựa chọn thay thế tóm tắt.
Here’s how Nutshell CRM holds up against its rivals:
Nutshell CRM vượt trội nhờ: Live support at no extra cost, free data migration, simpler plan tiers
HubSpot thắng nhờ: A free CRM tier, richer marketing automation, more third-party apps
Nutshell CRM vượt trội nhờ: Email marketing without an add-on, VisitorIQ company identification, hands-on import help from its team
Truyền động đường ống thắng nhờ: A bigger integration marketplace, activity-based selling tools, more interface languages
So sánh Nutshell CRM và Freshsales CRM
Nutshell CRM vượt trội nhờ: Map and Chart deal views, ProspectorIQ lead lists, faster onboarding for reps
Freshsales CRM chiến thắng nhờ: A built-in phone dialer, Freddy AI deal insights, tighter pairing with Freshdesk
Câu hỏi thường gặp
Bitrix24 có thực sự miễn phí không?
Yes. The free plan allows unlimited users with core CRM, tasks, and chat. It includes 5 GB of storage. Invoicing and workflow automation require a paid plan.
Bitrix24 có phải là công ty của Nga không?
Partly. Bitrix24 Inc. is headquartered in Alexandria, Virginia. However, the business started in Russia in 1998, and its parent company still operates there.
Nutshell có phải là một hệ thống CRM tốt không?
Yes, for small B2B sales teams. It’s easy to learn, includes live support at no extra cost, and tracks deals visually. Teams needing deep customization may outgrow it.
Nutshell có ứng dụng không?
Yes. There are mobile apps for iOS and Android. You can view contacts, log activities, and update deals from your phone.
Phần mềm CRM có giá bao nhiêu mỗi tháng?
It varies widely. Nutshell runs $13 to $79 per user per month. Bitrix24 charges $49 to $399 per organization. Free plans help smaller businesses start cheaply.
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