Are you trying to pick the right remote support tool for your business?
Maybe you’re stuck between TeamViewer and GoTo Resolve.
It’s a tough choice! Both are great for helping people with their computers from far away.
But which one is truly better for you in 2025?
This guide will break down TeamViewer vs GoTo Resolve.
Let’s find out which one wins!
Overview
We tested both TeamViewer and GoTo Resolve.
We used them for different tasks.
This helped us see how they work.
Now, we can compare them fairly for you.
TeamViewer is a powerhouse for remote access, try it now!
Pricing: It has a free trial. Paid Plan starts at $18.90/yearly
Key Features:
- Cross-Platform Compatibility
- Advanced Security Features
- Comprehensive Collaboration Tools
Ready to simplify your IT support? Try GoTo Resolve now!
Pricing: It has a free trial. Paid plan starts at $23/monthly.
Key Features:
- Asset Management
- Unattended Access
- Patch Management
What is TeamViewer?
TeamViewer is a very popular tool.
It lets you connect to computers from far away.
You can help friends or work from home.
It’s like being right there at the other computer.
Many people use it for work and to help others.
Also, explore our favorite TeamViewer alternatives…
Join over 600,000 daily users! Get instant remote access to any device with TeamViewer for fast remote support.
Key Benefits
- Trusted by Millions: Over 640,000 businesses use TeamViewer.
- Wide Device Support: Connect to devices from 127 different makers.
- Works Everywhere: Use it on Windows, Mac, Linux, Android, and iOS.
- Secure Connections: Your data is kept safe and private.
Pricing
TeamViewer has different plans. The price changes based on what you need.
- TeamViewer Remote Access: $18.90/yearly
- TeamViewer Business Plan: $42.90/yearly
Pros
Cons
What is GoTo Resolve?
Let’s talk about GoTo Resolve.
It’s a tool that helps you fix computer problems from anywhere.
You can control someone’s computer.
You can also chat with them.
It makes helping people easy. It’s good for small and medium-sized businesses.
Also, explore our favorite GoTo Resolve alternatives…
Ready to simplify your IT support? Try GoTo Resolve now!
Key Benefits
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
Pricing
GoTo Resolve has clear pricing. Here’s what you get:
- Remote Access: $23/month
- Remote Support Plus: $44/month
- Standard Endpoint Management: $57/month
- Premium Endpoint Management: Contact for pricing
Pros
Cons
Feature Comparison
Now, let’s put them side-by-side.
We will look at key features. This helps you see differences clearly.
Let’s compare TeamViewer and GoTo Resolve.
1. Remote Access & Control
TeamViewer is known for strong remote access.
You can control a computer fully.
It works well even with slow internet.
GoTo Resolve also offers good remote control.
It’s reliable for quick fixes.
TeamViewer feels a bit smoother for deep control.
2. Device Management
GoTo Resolve focuses on managing devices.
You can keep track of 10 devices on its basic plan.
It helps with updates and security.
TeamViewer also offers device monitoring.
But GoTo Resolve integrates it more directly.
It’s built into their core offer.
3. Ticketing System
GoTo Resolve includes a ticketing system.
You get 25 tickets per month.
This helps organize support requests.
TeamViewer doesn’t have a built-in ticketing system.
You often need another tool for that.
GoTo Resolve wins here for all-in-one support.
4. Automation Capabilities
GoTo Resolve lets you automate tasks.
You can set up 3 automated actions.
This saves time on repeated jobs.
TeamViewer offers some scripting features.
However, GoTo Resolve’s automation is simpler to set up.
It’s more user-friendly for basic needs.
5. Pricing Model
TeamViewer has different plans.
Its pricing can get complex.
It often charges per user or device.
GoTo Resolve has a clearer monthly price.
It includes many features in its base plan.
GoTo Resolve might be simpler for budgeting.
6. Mobile Support
Both tools offer mobile support.
You can help people using their phones.
You can also connect from your phone.
TeamViewer’s mobile app is very strong. GoTo Resolve’s mobile support is good too.
They are both easy to use on the go.
7. User Interface
TeamViewer’s interface is busy.
It has many options.
It might take time to learn.
GoTo Resolve has a cleaner look. It’s easier to find what you need.
Beginners might prefer GoTo Resolve’s simpler design.
What to Look for When Choosing a Remote Access Tool?
When picking a remote access tool, consider these points:
- Speed: Does it feel fast and smooth?
- Ease of Use: Is it simple to set up and use?
- Security: Does it protect your data well?
- Cost: Does it fit your budget?
- Features: Does it have what you need (file transfer, multiple users)?
- Compatibility: Does it work on all your devices (PC, phone)?
- Support: Can you get help if you have problems?
- Reliability: Does it connect without issues?
- Unattended Access: Can you connect when no one is there?
Final Verdict (Our Pick)
So, which one wins?
We pick GoTo Resolve. It’s better for most small and medium businesses.
You get a lot for the money. It has remote access.
It manages your devices. It even has a ticketing system.
GoTo Resolve is a full package. Its price is simple.
Automation saves time. TeamViewer is good for complex tasks.
But GoTo Resolve gives you more in one spot.
It’s easier to start. It helps you manage IT support.
More of TeamViewer
Here’s how TeamViewer stacks up against other remote support tools:
- TeamViewer vs Getscreen: Getscreen offers browser-based quick support without installation for the end-user.
- TeamViewer vs AnyDesk: AnyDesk is known for its speed and low latency, even on weaker internet connections.
- TeamViewer vs Splashtop: Splashtop provides fast, high-quality streaming, great for media and gaming.
- TeamViewer vs RemotePC: RemotePC offers good core remote access at a more budget-friendly price point.
- TeamViewer vs VNC Connect: VNC Connect provides strong, direct remote control with highly customizable security settings.
- TeamViewer vs ISL Online: ISL Online features all-inclusive user-based pricing and strong, real-time human support.
- TeamViewer vs BeyondTrust: BeyondTrust excels in enterprise-level security and compliance for complex IT environments.
- TeamViewer vs RealVNC Connect: RealVNC Connect offers robust security with decentralized device IDs for enhanced privacy.
More of GoTo Resolve
Here’s how GoTo Resolve compares to other remote support tools:
- GoTo Resolve vs Getscreen: Getscreen offers quick browser-based access, simplifying support for non-tech-savvy users.
- GoTo Resolve vs AnyDesk: AnyDesk is praised for its high performance and low latency, even on slower connections.
- GoTo Resolve vs Splashtop: Splashtop provides fast, high-definition streaming, ideal for graphic-intensive tasks.
- GoTo Resolve vs RemotePC: RemotePC offers cost-effective remote access with robust file transfer capabilities.
- GoTo Resolve vs VNC Connect: VNC Connect focuses on direct, secure connections with deep customization for IT pros.
- GoTo Resolve vs ISL Online: ISL Online offers flexible licensing and strong security with on-premise deployment options.
- GoTo Resolve vs BeyondTrust: BeyondTrust specializes in privileged access management for high-security enterprise needs.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect provides secure, reliable remote access with strong encryption and direct connectivity.
Frequently Asked Questions
What is the main difference between GoTo Resolve vs TeamViewer?
GoTo Resolve bundles remote support with IT management tools. TeamViewer primarily focuses on remote access. GoTo Resolve offers built-in RMM and ticketing. TeamViewer often needs add-ons for similar functions.
How does GoTo Resolve compare to LogMeIn?
GoTo Resolve is part of the GoTo family, like LogMeIn. Resolve offers a modern, simplified IT support solution. LogMeIn is an older, more established remote access tool. Resolve offers a broader feature set with RMM built-in.
What unique features does GoTo Resolve offer?
GoTo Resolve offers built-in remote monitoring and management (RMM). It also includes a ticketing system and automation features. This helps streamline support tasks. Resolve offers a seamless experience for the end user.
Is GoTo Resolve a good alternative to TeamViewer?
Yes, GoTo Resolve is a strong alternative to TeamViewer. Especially for businesses wanting an all-in-one solution. It provides remote access, device management, and help desk tools. GoTo Resolve vs TeamViewer depends on your specific needs.
What is Remote Monitoring and Management (RMM)?
RMM allows IT teams to monitor and manage devices remotely. This includes updates, security, and troubleshooting. GoTo Resolve offers RMM capabilities. This helps proactively address issues. It ensures smooth operation for the end user.
