⚡ 簡単な評価:
- 価格: SugarCRM Standard costs $59/user/month. Thryv starts at $244/month for Marketing Center.
- 最適な用途: SugarCRM suits mid-size and enterprise B2B sales teams. Thryv suits local service businesses.
- 主な違い： SugarCRM is a sales, marketing and service CRM platform. Thryv bundles a website builder, listings and payments.
- 私たちのおすすめ： SugarCRM, rated 3.1 against 2.6, because its core features go deeper for sales teams.
These two products get compared far more often than they should.
SugarCRM sells CRM software to mid-size and large companies.
Thryv software sells an all-in-one system to local small businesses.
Both handle customer relationship management. Almost nothing else lines up.
Here is where each one actually earns its price.
概要
This SugarCRM vs Thryv comparison covers pricing, core features and ease of use.
We reviewed documentation, pricing pages and user reviews for both tools.
Our writers also spent hands-on time with each company’s platform.
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
By the end, you will know which software fits your business.
SugarCRM とは何ですか?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Sell handles salesforce オートメーション, reports and product management.
Sugar Market covers ソーシャルメディア, SEO and marketing automation.
Sugar Serve adds smart routing, case tracking and a unified console for service teams.
The 2026 strategy is called Precision Selling, and it pairs CRM and ERP data.
SugarPredict scores leads and suggests next actions inside seller workflows.
Here is a closer look at how the crm platform behaves day to day.
🏆 Winner: SugarCRM
Built for B2B teams with real account complexity. Guided selling, deep customization and flexible hosting sit on a single platform.
SugarCRMの価格
Here is what SugarCRM costs. Every tier is priced per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | Sales teams wanting core features |
| 高度な | 1ユーザーあたり月額85ドル | Advanced workflows and forecasting |
| プレミア | 1ユーザーあたり月額135ドル | Enterprise level plans and enhanced support |
Pricing verified August 2026.
無料トライアル: SugarCRM does not publish a free plan or free version. Most tiers have no self-serve free trial.
返金保証: No public refund window. Contracts are usually billed annually through a sales rep.
📌 注記： SugarCRM applies a ten user minimum across its tiers. That means the real entry cost is ten users, not one, so budget for at least ten seats.
⚠️ Pricing conflict flagged: Our data set lists Standard, Advanced and Premier at the prices above. Other public sources describe a Sugar Professional tier at $52 per user per month, Sugar Enterprise at $65, a popular $80 tier, and Sugar Market at $1,000 per month for 10,000 contacts. Confirm current sugarcrm pricing with a rep before signing.
SugarCRMの主なメリット
Here is what makes SugarCRM worth the sugarcrm cost for larger teams:
- 360度顧客ビュー： Sales, marketing and support share one record of customer interactions. Nothing gets lost between departments.
- Predictive AI: SugarPredict handles lead scoring and sentiment analysis. Generative AI drafts follow-ups inside the system.
- 詳細なカスタマイズ: You can customize SugarCRM with drag and drop workflows, custom fields and layouts. No code needed for most changes.
- グローバル展開： Support for over 30 languages and multiple currencies. Useful if your company sells across borders.
- Industry depth: Purpose-built for manufacturing, wholesale distribution and financial services. Account management runs deeper than most rivals.
- Lower total cost: Setup runs roughly 42% below セールスフォース, and total cost of ownership lands about 32% lower.
- Hosting choice: On-premises, private cloud or public cloud. Your data can live where your rules require.
私たちのチームが気づいたこと
私たちの 作家 set up a SugarCRM sandbox and worked through the sales and service modules. Here is what stood out from that hands-on time:
SugarCRMのメリットとデメリット
✅ メリット
- Sales, marketing and service run on a single platform
- No-code drag and drop workflows for specific business needs
- REST and SOAP APIs open the system to software development teams
- Open source crm heritage means you choose where data lives
- Total cost of ownership runs about 32% under Salesforce
❌ デメリット
- Steep learning curve because the feature set is so large
- Ten user minimum blocks small businesses at the entry tier
- Service features rate weaker than ゼンデスク or Salesforce Service Cloud
- Deeper module changes still need real coding help
Thryvとは何ですか?
Thryv is customer relationship management and reputation software for small businesses.
Thryv Holdings, Inc. is a publicly traded SaaS company based in Dallas, Texas.
It began as a group of Yellow Pages directory companies.
The company now operates in 48 states and employs more than 2,400 employees.
More than 50,000 local businesses across the U.S., Canada and オーストラリア それを使用してください。
In June 2020 the company reported $1.3 billion in revenue over twelve months.
その ピッチ is simple: reach more customers, stay organized and get paid faster.
The walkthrough below shows how the dashboard fits a 中小企業 日。
Runner Up: Thryv
Built for owner-operators, not sales departments. Scheduling, invoices, listings and a website builder sit in one place.
Thryvの価格
Thryv sells packages rather than seats. Here are the pricing details we hold.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| マーケティングセンター | 月額244ドル | Local visibility, listings and campaigns |
| キープ | 月額299ドル | Higher-tier package with added tools |
Pricing verified August 2026.
無料トライアル: Thryv offers a free plan with limited features. A free version of Command Center is the usual entry point.
返金保証: No published refund window. Packages carry a one time onboarding fee of $250.
📌 注記： Onboarding is billed once, up front. Add that $250 to your first invoice when you compare crm prices across vendors.
⚠️ Pricing conflict flagged: Our data set records the two tiers above, and one row is labelled “Keap” rather than a Thryv package name. Other public sources put entry pricing near $20.00 per user per month and describe tiers named Thryv Business Center and Marketing Center. Ask the vendor to confirm the plan name and price in writing before you pay.
Thryvの主な利点
Here is what makes Thryv worth a look for a small business owner:
- スリヴ司令部： A unified inbox that pulls email, SMS, social and web chat together. You respond from one screen instead of five apps.
- Online booking: Clients book appointments 24/7 through calendar integration. Typical users report a 61% lift in bookings.
- 強化されたローカルリスティング： Business information syncs across 50+ listing sites. Reviews are managed from the same location.
- 節約できた時間： Owners save an average of 20 hours per week by pulling invoicing, scheduling and documents into one tool.
- クライアントポータル： Customers schedule, pay, share documents and check account history. Client portal estimates and invoices sit beside digital signing.
- ThryvPay: A payment processor built for service-based small businesses. It exists so you get paid faster.
- TeamChat and support: Internal chat for your team, plus 24/7 support by phone and online.
私たちのチームが気づいたこと
Our writer ran a Thryv account through booking, invoicing and review replies. Here is what stood out from that hands-on time:
Thryvの長所と短所
✅ メリット
- Intuitive interface that owner-operators can manage without training
- Website builder, listings and payments included in the package
- Free plan available, so you can test before you pay
- 24/7 support and a mobile app for work away from the desk
❌ デメリット
- Contract terms and pricing are hard to check without a sales call
- $250 one-time onboarding fee lands before you see value
- Sales pipeline and forecasting stay shallow next to a real crm platform
- Little use for B2B teams that need account hierarchy and territory data
機能比較
These two tools overlap less than the category label suggests. We walk through twelve areas below, and each one shows where the design goals split.
| 特徴 | シュガーCRM | スリヴ |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額59ドル | 月額244ドル |
| 無料プラン | ❌ | ✅ |
| Sales Pipeline & Forecasting | ✅ | ❌ |
| マーケティング オートメーション | ✅ | ✅ |
| ウェブサイトビルダー | ❌ | ✅ |
| オンライン評判管理 | ❌ | ✅ |
| REST & SOAP APIs | ✅ | ❌ |
| On-Premises Hosting | ✅ | ❌ |
| モバイルアプリ | ✅ | ✅ |
| 最適な用途 | 中規模のB2B営業チーム | Local service small business |
1. Sales Automation and Sales Performance
シュガーCRM: Sugar Sell automates the pipeline from lead to closed deal. Guided selling puts the next best action in front of the rep, and SugarPredict scores which leads are worth the call. Sales performance 報告 rolls up by team, territory and product.
スリーヴ： The sales motion here ends at the invoice. You send an estimate, convert it, and track whether the customer paid. Billing and invoicing plus digital document signing do the heavy lifting, which suits a trades business more than a sales floor.
⚠️ 警告： If you need multi-stage forecasting, Thryv will not cover it. That gap is structural, not a missing setting.
2. マーケティングオートメーション
シュガーCRM: Sugar Market runs campaigns, nurture tracks and SEO tooling. Marketing automation feeds scored leads straight into Sugar Sell, so marketing and service teams work off the same records. Campaign spend maps back to revenue without a separate system.
スリーヴ： Marketing here means trigger-based email and SMS marketing messages sent to your customer list. Social media management posts and schedules from the same dashboard. It is lighter, but a solo owner can actually run it between jobs.
3. Lead Generation and Landing Pages
シュガーCRM: Landing pages and forms are built into Sugar Market. Leads land in the CRM with source data attached, so attribution survives the handoff. Geo mapping helps field teams see which accounts sit near each other.
スリーヴ： Market Builder handles lead capture through your site and listings. The website builder produces a professional-looking site without a developer. Leads arrive as messages, not as scored records in a pipeline.
4. Workflow Automation and Team Coordination
シュガーCRM: Automated sales workflows cut manual data entry and route work by rule. Basic workflows are point-and-click. Advanced workflows chain approvals, escalations and service automation across departments.
スリーヴ： TeamChat keeps staff messages inside the same tool as jobs and appointments. Automation covers reminders, follow-ups and booking confirmations. There is no rules engine for approval chains.
5. Customization and AI Tools
シュガーCRM: Custom fields, layouts and relationships are built without code. To customize SugarCRM at module level, though, you need a developer or a partner. Predictive scoring, generative AI and sentiment analysis ship inside the platform.
スリーヴ： The AI Response Tool drafts replies to customer reviews in seconds. Customization stops at branding, templates and service settings. You will not reshape the data model to fit a specific business process.
6. Integrations and Software Development
シュガーCRM: Native connectors cover common business systems, and third-party add-ons fill the gaps. REST and SOAP APIs let a software development team wire Sugar into legacy technology. That is how front-office and back-office data stop living apart.
スリーヴ： Integration is narrower and mostly points at the tools a local shop already uses. Website analytics report traffic and conversions inside the same dashboard. Deep custom integration is not the design goal.
7. Reporting and Campaign Analytics
シュガーCRM: Reporting is a strong point. You can measure product performance, pipeline health and rep activity, then schedule the output to leadership. Forecasting is the reason many enterprise buyers pick Sugar over a lighter tool.
スリーヴ： Campaign analytics show which messages produced calls, bookings and revenue. The numbers are readable at a glance, which matters when nobody on staff is an analyst. Custom report building is limited.
8. セキュリティとデータ保護
シュガーCRM: Role-based access controls what each user can open, edit and export. Because you pick the hosting model, regulated industries can keep data inside their own boundary. 安全 settings are granular enough to satisfy an internal audit.
スリーヴ： Security is handled for you in the vendor’s cloud. The client portal gives customers a private space for documents and payment history. You do not get to choose where records are stored.
9. Deployment Options and Open Source CRM Roots
シュガーCRM: Choose on-premises, private cloud or public cloud. That flexibility comes from the product’s open source crm heritage and it is a genuine hedge against vendor lock-in. Rollout runs from a couple of weeks to a few months.
スリーヴ： Cloud only, with onboarding run by the vendor. Setup is fast because there is nothing to architect. The trade is that you accept the platform exactly as it ships.
10. Local Listings and SEO
シュガーCRM: Custom URLs let marketing brand landing pages and tracked links. Sugar Market includes SEO tooling for content teams. Local directory presence is not something Sugar tries to manage.
スリーヴ： This is Thryv’s home turf. SEO services plus enhanced local listings push your name, hours and location to 50+ directories automatically. For a business that lives on “near me” searches, that alone can justify the subscription.
11. Online Reputation and Reviews
シュガーCRM: There is no native review management. Sentiment analysis reads customer interactions already inside the CRM, which helps service teams spot unhappy accounts 早い. Public reviews live outside the system.
スリーヴ： Online reputation management collects reviews, alerts you to new ones and drafts a reply. The ability to respond quickly is the whole point. This is the clearest feature gap between the two products.
12. 価格設定とコスト
The two vendors do not even price the same unit. Sugar charges per user. Thryv charges per package.
| プラン | シュガーCRM | スリヴ |
|---|---|---|
| 無料 | ❌ | Free plan with limited features |
| エントリ | スタンダードプラン — 月額59ドル/ユーザー | マーケティングセンター — 月額244ドル |
| 中 | 上級プラン — 月額85ドル/ユーザー | Keap — $299/month |
| トップ | プレミアプラン — 135ドル/ユーザー/月 | ❌ |
| Setup cost | Ten user minimum applies | 初回登録料250ドル |
シュガーCRM: At ten users, Standard works out to $590 per month before discounts. Contracts are typically billed annually. Sugar is not an affordable crm for a two-person shop, but per seat it undercuts Salesforce on total cost of ownership by roughly a third.
スリーヴ： The flat package price covers your whole team, which is friendlier than per-user billing for a five-person crew. Add the onboarding fee to year one. Whether it is good value depends on how much of the marketing bundle you actually use.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| Fewer than ten users | スリヴ | No user minimum to clear |
| Pipeline and forecasting | シュガーCRM | Built for sales performance |
| 地域の掲載情報とレビュー | スリヴ | Syncs 50+ directories |
| 製造または流通 | シュガーCRM | Industry-specific account depth |
| A website with your CRM | スリヴ | Website builder included |
| Data hosted on your terms | シュガーCRM | On-premises option exists |
💰 あなたの予算
Ten users on Standard costs more per month than either Thryv package. If headcount is small, the flat fee wins on raw crm prices.
🔌 あなたの技術スタック
Running an ERP or legacy system? Sugar’s APIs are the reason to pick it. Thryv assumes it will be the only technology you run.
📝 販売プロセス
Long B2B cycles with multiple stakeholders need stages, roles and guided selling. Quote-and-book work needs a calendar and an invoice.
🎓 あなたの経験レベル
Sugar has a steep learning curve, and many buyers hire a partner to configure it. Thryv is intuitive enough for an owner with no admin.
🆓 無料トライアルとデモ
Thryv’s free plan lets you test before paying. Sugar routes you through a demo, so budget time for a sales conversation.
🛟 サポートオプション
Sugar tiers range from basic support and online support up to enhanced support with 24/7 global response, and it outranks Salesforce on customer experience ratings. Thryv offers 24/7 help on every package, including phone calls.
切り替えガイド
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Thryv?
✅ 得られるもの：
- A website builder and enhanced local listings in the same subscription
- Online booking and a client portal your customers can actually use
- Flat package pricing with no ten user minimum to clear
❌ 失うもの：
- Forecasting, territory management and advanced workflows
- REST and SOAP API access for custom software development
- The choice to host data on your own infrastructure
📋切り替え方法：
- Export accounts, contacts and open deals from Sugar as CSV
- Start on the Thryv free plan and confirm the fields map across
- Book onboarding, then rebuild campaigns and booking rules
🔄 Switching from Thryv to SugarCRM?
✅ 得られるもの：
- A real pipeline with scoring, stages and revenue forecasting
- Sugar Market, Sugar Sell and Sugar Serve on one system
- Customization that bends to a specific business process
❌ 失うもの：
- Directory syncing and online reputation management
- Your bundled website and ThryvPay checkout
- Flat pricing — you now pay per user per month
📋切り替え方法：
- Export your customer list, invoices and documents from Thryv
- Scope at least ten seats and agree the contract with a rep
- Use Sugar’s migration services to load records and rebuild workflows
私たちのレビューで取り上げられなかったこと
We did not run either product through a full company rollout with dozens of employees. Custom module development, ERP connections and negotiated enterprise contracts sit outside this review. Our pricing figures come from our own data set and were current as of the August 2026 date shown above. If you are evaluating Thryv outside the United States, or SugarCRM at several hundred seats, your experience will differ from ours.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | スリヴ |
| 🚀 Sales & Core Features | シュガーCRM |
| 📣 マーケティングオートメーション | シュガーCRM |
| 📊 報道 | シュガーCRM |
| 👶 使いやすさ | スリヴ |
| 🔌 連携機能 | シュガーCRM |
| ⭐ Reviews & Listings | スリヴ |
| 🏆総合優勝 | シュガーCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 out of 7 categories.
最適な用途: B2B sales teams, manufacturing and distribution, companies that need customization and hosting choice
SugarCRM takes it because the 質問 was which one is the stronger CRM. It handles sales, marketing and service on a single platform, and it bends to a specific business model in ways Thryv cannot.
Thryv is not a weak product. It is a different one. For a plumber, a salon or a two-truck landscaping company, it does more useful work in a week than Sugar would in a month.
Our advice is blunt. Under ten employees with local customers, look at Thryv. Ten or more people managing named accounts and real revenue targets, go with SugarCRM.
SugarCRMの比較
These are the crm alternatives worth putting on the same shortlist:
SugarCRMが優れている点： Setup cost roughly 42% lower, total ownership about 32% cheaper, and hosting you can move on-premises
Salesforceが優れている点： A far larger app marketplace, a bigger pool of certified consultants, and more mature reporting extensions
SugarCRMが優れている点： Complex account hierarchies, deployment choice, and no-code reshaping of the data model
HubSpotが優れている点： A usable free tier, a gentler onboarding curve, and content marketing tooling out of the box
SugarCRMが優れている点： Full sales pipeline, marketing campaigns, and one record shared across departments
Zendeskが優れている点： Ticket handling depth, help-centre publishing, and agent tooling that support staff prefer
SugarCRMが優れている点： Industry-specific configuration, API breadth for legacy systems, and enterprise level plans with 24/7 response
Freshsales CRMが優れている点： Lower entry price, no ten-seat floor, and a setup a single admin can finish alone
Thryvの比較をもっと見る
Here is how Thryv software measures up against its closest rivals:
スリヴ対 ゴーハイレベル
Thryvの勝利条件： Directory syncing across 50+ sites, a client portal customers can log into, and onboarding aimed at non-technical owners
GoHighLevelが優れている点： Agency-style sub-accounts, white labelling, and far deeper funnel building
Thryvの勝利条件： Listings and review management, a bundled website builder, and booking built for walk-in trades
キープの勝利条件： Branching automation logic, stronger lifecycle campaigns, and a more capable sales pipeline
Thryvの勝利条件： Payments and invoicing in the same tool, appointment scheduling, and reputation monitoring
アクティブキャンペーン 勝利したタイトル： Email deliverability, segmentation depth, and a much wider integration library
スリヴ対 カプセルCRM
Thryvの勝利条件： Marketing and website tools included, 24/7 support access, and a mobile app built for field work
Capsule CRMが優れている点： Cheaper monthly cost, cleaner contact management, and transparent self-serve signup
よくある質問
SugarCRMは何に使われるのですか？
It runs sales, marketing and service on one system. Mid-size and large companies use it to track leads, forecast revenue and manage customer accounts across teams.
ThryvはCRMですか？
Yes, though it is broader than that. Thryv bundles customer records with scheduling, invoicing, a website builder and listings management for small businesses.
SugarCRMは使いやすいですか？
Not at first. The feature set is large and the learning curve is steep. Many buyers hire a certified partner to handle configuration and rollout.
スリヴは契約を結んでいるのか？
Paid packages are sold on term agreements arranged with a rep. Get the length, renewal terms and the $250 onboarding fee confirmed in writing first.
CRMの費用は通常いくらくらいですか？
Most business tiers land between $25 and $150 per user each month. SugarCRM sits at $59 to $135. Thryv prices by package instead of seat.
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