⚡ 簡単な評価:
- 価格: 銅 CRM starts at $9/seat/month. SugarCRM starts at $59 per user per month.
- 最適な用途: Copper for 中小企業 that run on Gmail and Google Calendar. SugarCRM for mid-size manufacturing and distribution teams.
- 主な違い： Copper lives inside your Gmail inbox as a Chrome extension. SugarCRM is a single platform for sales, marketing and service.
- 私たちのおすすめ： Copper CRM (3.5 vs 3.1) for most small teams, because setup is faster and the entry price is far lower.
Most teams shopping for CRM software already know their bottleneck.
Deals live in someone’s head, and nobody logs anything.
Copper CRM and SugarCRM both fix that problem.
They just build for very different companies.
One is a sales CRM shaped around Google. The other is a customer relationship management suite shaped around complex B2B processes.
概要
This Copper CRM vs SugarCRM comparison covers pricing, core features, and daily ease of use.
It also breaks down which sales team each tool actually fits.
We reviewed documentation, pricing pages, and public user reviews for both.
Our writers also spent hands-on time inside each system.
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
Copper CRM とは何ですか?
Copper is a sales CRM built only for Google Workspace, formerly G Suite.
これは2012年にGmailの拡張機能としてリリースされ、手作業によるデータ入力を不要にした。
Today it runs as a Chrome extension inside your Gmail inbox.
You can create leads, companies and tasks directly from Gmail or Google Calendar.
Copper’s integration also pulls files from Google Drive, Google Docs and Google Sheets.
Copper says over 30,000 customers use it, including Google itself.
Here is a walkthrough of how the platform behaves day to day.
🏆 受賞者：Copper CRM
The CRM that sits inside Gmail and Google Calendar. Best for small businesses that already run on Google products. A 14-day free trial is available.
銅CRMの価格
Copper CRM pricing runs across four tiers, all charged per seat.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スターター | 1席あたり月額9ドル | Contact management only, no pipelines |
| 基本 | 1席あたり月額23ドル | 最大2,500件の連絡先を管理する小規模チーム |
| プロ | 1席あたり月額59ドル | Workflow automation and custom reporting |
| 仕事 | 1席あたり月額99ドル | Email sequence tools and website tracking |
Pricing verified September 2026.
無料トライアル: Yes. Copper offers a 14-day free trial with no card required at signup.
返金保証: None advertised. Cancel before renewal to avoid the next charge.
📌 注記： The starter plan has limited features and skips pipelines entirely. Pipeline work begins on Basic, and the professional plan adds workflow automation plus reporting.
⚠️ Pricing conflict disclosed: Our CSV rates match Copper’s annual pricing. Third-party sources list higher figures when paid monthly: $29 Basic, $69 Professional, $134 Business. The rates above assume you are billed annually.
銅CRMの主な利点
Here is what makes Copper worth a look:
- Google Workspaceとの連携： Emails, meetings and contact data sync automatically. Nobody retypes anything.
- Fast adoption: The interface copies Google’s look. Sales reps stop fighting the tool in week one.
- ビジュアルパイプライン： You can create pipelines per product line and easily track deals by stage.
- Email templates and tracking: Copper logs opens and clicks, so reps see who read the last message.
- 自動送信メール： One-off sends work on lower tiers. A full email sequence needs the Business tier.
- 使いやすいAPI： Developers call the API easy to work with, which shortens custom software development.
- モバイルアプリ: Logs calls and texts automatically and shows full contact activity on the go.
私たちのチームが気づいたこと
私たちの 作家 connected Copper to a live Google Workspace account and worked deals for several days. Here is what stood out:
銅CRMの長所と短所
✅ メリット
- Deeper Google Workspace integration than other CRMs on the market
- Seats start at $9/seat/month, $50 below SugarCRM’s cheapest plan
- New contacts populate from Gmail with almost no manual data entry
- 14-day free trial lets you test the sales process before paying
❌ デメリット
- Useless for companies on Microsoft 365 instead of Google
- Marketing tools run through Outfunnel, which reviewers call clunky
- Some users report contact management glitches, including vanishing details
- Price climbs steeply per tier for the same seat count
SugarCRM とは何ですか?
SugarCRM is a CRM platform for mid-size and larger companies.
It splits into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing automation, social posting and SEOツール.
Sugar Sell covers セールスフォース automation, product management and reporting.
Sugar Serve adds case tracking and smart routing for service teams.
Its 2026 ピッチ is “Precision Selling,” which blends CRM and ERP data for guided selling.
This video walks through the interface and the setup flow.
シュガーCRM
One system for sales, marketing and service. Built for manufacturing, wholesale and distribution. Supports over 30 languages and multiple currencies.
SugarCRMの価格
SugarCRM pricing uses three tiers, each priced per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | Core features and basic workflows |
| 高度な | 1ユーザーあたり月額85ドル | Advanced workflows, forecasting and product performance reporting |
| プレミア | 1ユーザーあたり月額135ドル | 強化されたサポートを備えたエンタープライズレベルのプラン |
Pricing verified September 2026.
無料トライアル: No. There is no free plan and no free version on most tiers.
返金保証: None published. Contracts are quoted by the sales team.
📌 注記： SugarCRM enforces a ten user minimum across tiers. Ten users on Standard is roughly $590 per month before any add ons like Sugar Market.
⚠️ Pricing conflict disclosed: Third-party sources quote different names and rates: Sugar Professional at $52, Sugar Enterprise at $65, and Sugar Market from $1,000 per month for 10,000 contacts. Our CSV rates above are the ones we treat as current.
SugarCRMの主なメリット
Here is where SugarCRM earns its higher SugarCRM cost:
- 360度顧客ビュー： Sales, marketing and service share one record. Nobody guesses what support said last week.
- SugarPredict AI: Predicts conversion odds and suggests the next best action inside seller workflows.
- 詳細なカスタマイズ: Drag and drop workflows, custom fields and layouts let you customize SugarCRM without code.
- Industry fit: Prebuilt approaches for manufacturing, wholesale distribution and financial services.
- グローバル展開： Over 30 languages and multiple currencies for companies with employees abroad.
- Deployment choice: On-premises, private cloud or public cloud, a holdover from its open source CRM heritage.
- Lower total cost than Salesforce: SugarCRM puts rollout costs about 42% below Salesforce and total ownership 32% lower.
私たちのチームが気づいたこと
Our writer spent time in a SugarCRM demo environment, building records and testing the admin panel. Here is what stood out:
SugarCRMのメリットとデメリット
✅ メリット
- Sales, marketing and service automation on a single platform
- Customization goes far deeper than most mid-market CRM software
- Choice of cloud or on-premises hosting avoids vendor lock-in
- Outranks Salesforce on customer experience scores, with 24/7 support on premium tiers
機能比較
These two products barely overlap once you look past the CRM label. Here are ten areas where the gap shows up in daily work.
| 特徴 | 銅CRM | シュガーCRM |
|---|---|---|
| 開始価格 | 1席あたり月額9ドル | 1ユーザーあたり月額59ドル |
| 無料トライアル | ✅ 14日間 | ❌ |
| Google Workspace 統合 | ✅ ネイティブ | ❌ Basic sync only |
| マーケティングオートメーション | ❌ Via Outfunnel | ✅ 砂糖市場 |
| サービス自動化 | ❌ | ✅ 砂糖をまぶす |
| ワークフロー自動化 | ✅ プロフェッショナルプラン | ✅ All tiers |
| AIによるリードスコアリング | ✅ 基本 | ✅ 砂糖予測 |
| On-Premises Hosting | ❌ | ✅ |
| 座席数最小 | 1 | 10 |
| 最適な用途 | Small businesses on Google | Mid-market manufacturing |
1. Google Workspaceとの統合
銅CRM: This is the whole reason Copper exists. The Chrome extension puts records in the sidebar of Gmail and Google Calendar, so reps add tasks directly without leaving the thread. Calendar integration keeps meetings and contact data up to date on its own.
シュガーCRM: Sugar connects to Google and hundreds of other tools through native connectors, REST and SOAP APIs, and third-party add ons. It is broader but shallower. You get a sync, not a CRM that lives inside your inbox.
2. Sales Pipelines and Deal Tracking
銅CRM: You can create pipelines for each product line and drag deals between stages. Multiple pipelines let one team run sales while another tracks project management work. The starter plan has limited features here and covers contacts only.
シュガーCRM: Sugar Sell handles quoting, product catalogs and forecasting alongside the pipeline. Advanced capabilities like territory rules and revenue projections suit companies with long approval chains.
3. ワークフロー自動化
銅CRM: Workflow automation arrives on the professional plan. It can assign a new lead, set follow-up tasks and automate tasks that reps normally forget.
シュガーCRM: Drag and drop workflows are available from the entry tier. Basic workflows cover routing and alerts, while advanced workflows on higher tiers handle approvals and escalation paths.
4. Lead Scoring and Lead Capture
銅CRM: Lead scoring is straightforward and tied to pipeline stage and activity. New contacts flow in from Gmail automatically, so the list stays current without cleanup days.
シュガーCRM: SugarPredict uses domain-specific AI to rank conversion likelihood and flag upsell openings. Landing pages in Sugar Market feed that scoring model directly.
5. Marketing Tools and Email
銅CRM: Email templates keep replies consistent, and automated emails send straight from your Gmail account. That makes them transactional, with no unsubscribe link, so bulk emails are not the right use. A full email sequence requires the business tier.
シュガーCRM: Sugar Market is real marketing automation with nurture campaigns, SEO tooling and social scheduling. It is a separate product line, priced separately from seats.
⚠️ 警告： Copper’s marketing functionality is powered by Outfunnel, an external tool. Reviewers describe it as clunky compared with native marketing tools.
6. Reporting and Sales Performance
銅CRM: Custom reporting lets you build sales reports from Copper data and export to Google Sheets. Website tracking on the top tier shows which site pages a contact viewed before replying.
シュガーCRM: Dashboards track sales performance, product performance and pipeline health across departments. Reporting depth is the main thing you are buying at $85 or $135 per user.
7. Data Import and Deployment
銅CRM: Import runs from a spreadsheet or straight from Google contacts. Most teams are live in a day because there is no server decision to make.
シュガーCRM: You choose on-premises, private cloud or public cloud, then migrate with Sugar’s services team. Rollout runs anywhere from a couple of weeks to a few months depending on complexity.
8. Task Automation and Daily Use
銅CRM: Automated task creation removes most manual data entry from the sales process. The mobile app logs calls and texts on its own, which sales reps notice fastest.
シュガーCRM: Custom URLs, custom modules and no-code configuration let admins bend the system to specific business needs. That power is also why the learning curve is steep.
9. Project Management and Security
銅CRM: Pipelines double as project trackers, so onboarding or delivery work sits beside deals. 安全 covers data encryption, two-factor authentication and Google’s own standards.
シュガーCRM: Data residency is a choice here, which matters for regulated industries. Field teams asking about geo mapping should confirm tier availability during the demo.
10. 価格設定とコスト
Here are the CRM prices side by side.
| ティア | 銅CRM | シュガーCRM |
|---|---|---|
| エントリ | スタータープラン：月額9ドル/席 | Standard: $59/user/month |
| 中 | 基本料金：1席あたり月額23ドル | Advanced: $85/user/month |
| アッパー | プロフェッショナルプラン：月額59ドル/シート | Premier: $135/user/month |
| トップ | ビジネス：月額99ドル/席 | — |
| Minimum seats | 1 | 10 |
銅CRM: A three-person team on Basic pays about $69 a month. Copper CRM pricing rises steeply between tiers, so the jump from Basic to Professional stings more than the first purchase.
シュガーCRM: The ten user minimum sets a real floor of roughly $590 a month on Standard. Neither vendor sells unlimited users, so headcount drives the bill in both systems.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| An affordable CRM for 3 reps | 銅CRM | No seat minimum |
| Gmail and Google Calendar sync | 銅CRM | ネイティブChrome拡張機能 |
| Marketing and service in one place | シュガーCRM | Sugar Market and Sugar Serve |
| Manufacturing or distribution workflows | シュガーCRM | Built for that sector |
| Data stored on your own servers | シュガーCRM | オンプレミス展開 |
| Setup in a day | 銅CRM | No rollout project |
💰 あなたの予算
Copper starts at $9 per seat and scales one user at a time. SugarCRM’s floor is ten users, which puts it out of reach for most 中小企業 buyers.
🔌 あなたの技術スタック
If your company runs on Google products, Copper’s integration is hard to beat. If you run Microsoft 365 or an ERP system, Copper is off the table and Sugar is the safer pick.
📝 販売プロセス
Short cycles with a handful of clients suit Copper’s simple pipelines. Long B2B cycles with quotes, approvals and account teams fit Sugar’s guided selling model.
🎓 あなたの経験レベル
Copper’s interface mirrors Gmail, so first-time CRM users find it familiar. Sugar rewards an admin who enjoys configuration and has time to learn the system.
🆓 無料トライアルとデモ
Copper’s 14-day free trial gives you real access before paying. Sugar has no free trial, so book a demo and ask for a sandbox with your own data.
🛟 サポートオプション
Copper leans on online support articles and email. Sugar ranges from basic support up to enhanced support with 24/7 global response on premium tiers, which is part of its customer experience edge over Salesforce.
切り替えガイド
Already running one of them? Here is what changes.
🔄 Copper CRMからSugarCRMに切り替えますか？
✅ 得られるもの：
- Native marketing automation and service features in one platform
- Deeper customization and no-code module building
- Control over where your data lives
❌ 失うもの：
- The Gmail sidebar and one-click contact capture
- Single-seat pricing and the low monthly bill
- Same-day setup with no rollout partner
📋切り替え方法：
- Export contacts, companies and opportunities from Copper as CSV
- Book a Sugar demo and scope your ten-user contract
- Map fields with the migration team, then import and test workflows
🔄 SugarCRMからCopper CRMに切り替えますか？
✅ 得られるもの：
- A CRM your team actually opens, because it is inside Gmail
- A far smaller bill for teams under ten people
- Onboarding measured in hours instead of months
❌ 失うもの：
- Sugar Market campaigns and Sugar Serve case routing
- Custom modules built for your industry
- On-premises hosting and 24/7 premium support
📋切り替え方法：
- Export your Sugar modules to CSV and archive custom reports
- Start the Copper free trial and install the Chrome extension
- Import records, rebuild pipelines, then rewire your marketing tools
私たちのレビューで取り上げられなかったこと
We focused on sales teams of two to fifty people. We did not test SugarCRM’s ERP connections at enterprise scale, and we did not measure Copper’s behavior on databases past 15,000 contacts. Custom development work, partner rollout quality and regional support hours also sit outside this review. If you run a 200-seat rollout, your evaluation should include a paid proof of concept.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | 銅CRM |
| 🚀 主な機能 | シュガーCRM |
| 🔌 連携機能 | 銅CRM |
| 📊 報道 | シュガーCRM |
| 👶 使いやすさ | 銅CRM |
| 🛟 サポート | シュガーCRM |
| ⚡ Time to Value | 銅CRM |
| 🏆総合優勝 | 銅CRM |
🏆 受賞者：COPPER CRM
Copper CRM wins 4 of 7 categories and rates 3.5 against SugarCRM’s 3.1.
最適な用途: Gmail-based sales teams, agencies managing client projects, and small businesses buying their first CRM.
Copper wins here on fit, not on raw functionality. It solves one problem well: getting sales data out of Gmail and into a system your reps will keep using.
SugarCRM is the stronger product if you need marketing, sales and service on one platform. It is also the only one of the two that handles complex manufacturing workflows and on-premises data.
The deciding factor is size. Under ten users, SugarCRM’s minimum makes the choice for you. Over fifty users with an ERP behind it, Copper runs out of room fast.
銅CRMの比較
If Copper is close but not quite right, these CRM alternatives come up most often.
銅が勝つ点： Gmail-native record creation, a $9 entry seat, and setup that needs no admin.
HubSpotが優れている点： A genuinely free tier, native email marketing, and a much larger app marketplace.
銅が勝つ点： Tighter Google Workspace integration, simpler onboarding, and a cleaner mobile app.
Insightlyが勝利した点： Dedicated project management modules, Microsoft support, and built-in marketing without a third-party tool.
銅が勝つ点： The Chrome extension experience, calendar sync depth, and richer email tracking.
Capsuleの勝点： A free plan for two users, lower paid tiers, and platform-neutral email support.
銅が勝つ点： Pipeline reporting, workflow automation, and a longer track record with sales teams.
フォーク 勝利したタイトル： Faster contact enrichment, lighter pricing for solo founders, and LinkedIn sourcing.
SugarCRMの比較
Buyers shortlisting Sugar usually weigh these three names too.
SugarCRMが優れている点： Roughly 42% lower rollout cost, hosting choice, and stronger customer experience scores.
Salesforceが優れている点： Partner network size, AppExchange breadth, and hiring for admin roles.
SugarCRMが優れている点： Custom modules for industrial workflows, ERP-linked data, and on-premises deployment.
HubSpotが優れている点： Onboarding speed, price transparency, and no seat minimum.
SugarCRMが優れている点： Sales pipeline depth, AI lead scoring, and one record across marketing and service.
Zendeskが優れている点： Ticket handling, agent tooling, and help-center publishing for support teams.
よくある質問
Copper CRMは何に使用されますか？
It manages contacts, deals and follow-ups for teams working in Gmail. Records are created from email and calendar activity, which removes most manual entry.
Copper CRMの旧名称は何ですか？
It was called ProsperWorks. The company rebranded to Copper in 2018, several years after launching as a Gmail add-on in 2012.
SugarCRMはまだオープンソースですか？
No. The commercial editions are proprietary today, though the open-source heritage still shows in its customization depth and hosting flexibility.
SugarCRMは使いやすいですか？
Not at first. The feature set is wide and the learning curve is steep, so many buyers hire a partner for configuration and rollout.
CRMの費用は通常いくらくらいですか？
Small-team tools run $9 to $30 per seat monthly. Mid-market platforms like Sugar start near $59 and climb past $135 for top tiers.
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