⚡ 簡単な評価:
- 価格: フレッシュセール CRM starts at $9/user/month. Instantly starts at $30/month.
- 最適な用途: Freshsales CRM for contact management and sales pipeline work. Instantly for cold アウトリーチ キャンペーン。
- 主な違い： Freshsales CRM is customer relationship management software. Instantly is a コールドメール engine with a CRM feature bolted on.
- 私たちのおすすめ： Instantly, rated 4.3 versus 4.0, because most teams comparing these two want pipeline from cold email.
These two tools are not really competitors.
They just get compared because both promise more deals.
Freshsales CRM stores your customer data and tracks deals.
Instantly sends cold email from unlimited email accounts.
Picking the wrong one costs you months of rebuilt workflows.
概要
This Freshsales CRM vs Instantly comparison covers pricing, key features, and ease of use.
私たちの 作家 spent hands-on time inside Instantly directly.
Notes on Freshsales CRM come from documentation, G2, and Capterra.
By the end you will know which tool fits your sales process.
Freshsales CRM とは何ですか?
Freshsales CRMは、AIを活用した顧客関係管理プラットフォームです。
Freshworksの2番目の主要製品として、2016年に発売された。
The tool centralizes customer information across sales, marketing, and support.
Freddy AI scores leads, predicts deal risk, and suggests the next best action.
It is built for small and medium sized businesses, not huge sales teams.
Freshworks says more than 67,000 customers use its products worldwide.
フレッシュセールス CRM
A full CRM system for teams that need contact management and deals in one place. The free plan covers up to three users.
Freshsales CRM の価格設定
Pricing is per user, per month. Here is the current structure.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | 中小企業 teams starting with CRM software |
| プロ | 1ユーザーあたり月額39ドル | Growing sales teams that need オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | Custom modules, audit logs, and 安全 コントロール |
Pricing verified September 2026.
無料トライアル: 21 days on every tier, with no credit card required to create a new account.
返金保証: Freshworks bills monthly or annually and does not publish a blanket refund window. Cancel before your renewal date.
📌 注記： There is also a free plan for up to 3 users with most core features included. Freshsales pricing has dropped over the years and now sits two to three times lower than it once did, which is why it reads as excellent value for smaller teams.
⚠️ Pricing conflict: Some sources list the entry plan at $11/user/month and Enterprise at $71/user/month. Our tables use the verified figures above ($9, $39, $59). Check the Freshworks pricing page before you buy, since regional billing and add ons change the total.
Freshsales CRMの主なメリット
Here is what makes this CRM worth a look:
- 360度顧客ビュー： Every touchpoint sits on one timeline. You see calls, emails, and website activity against each record.
- フレディAI： It scores leads on behavior and profile. That lifts conversion rates by pushing reps toward the deals worth working.
- 視覚的な販売パイプライン： Kanban boards track deal progress. Bottlenecks show up before the quarter ends.
- Built-in phone, email, chat, and SMS: All of it lands in a unified inbox. No separate dialer subscription needed.
- オムニチャネルリーチ： WhatsApp 仕事, Facebook Messenger, and LINE connect directly to contacts.
- Freshworksとの連携： It ties tightly to Freshdesk and Freshmarketer. If you already run other Freshworks products, setup is quick.
- モバイルアプリ: iOSと アンドロイド builds support offline access and call logging for reps in the field.
私たちのチームが気づいたこと
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from published documentation and verified review platforms. G2 and Capterra reviewers give it an average of 4.5 out of 5, and the most common praise is that the interface is easy to learn.
Freshsales CRMのメリットとデメリット
✅ メリット
- ほとんどの機能が含まれる、最大3ユーザーまで利用可能な無料プラン
- Intuitive interface that new reps learn quickly
- 24/5 support by phone, chat, and email on every plan
- Around 385 integrations and apps in the marketplace
❌ デメリット
- Navigation feels cluttered and pages can load slowly
- Fewer native connectors than HubSpot or セールスフォース
- Some advanced features sit behind the two top tiers
Instantly とは何ですか?
Instantly is a cold email platform built for B2B outreach at scale.
You connect multiple email accounts and send thousands of messages safely.
The lead finder feature ships with a vast database of contacts.
Replies land in a single place called Unibox, a unified inbox for every sender.
Instantly CRM is the newer part of the platform and manages leads and deals.
It suits outbound sales teams and marketers more than account managers.
Here is a walkthrough of how the platform works day to day.
🏆 勝者：Instantly
Built for cold emailing at volume. Unlimited email warmups, inbox rotation, and a built-in lead finder in one tool.
即時価格設定
Instantly charges per workspace, not per seat. Here is the breakdown.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 月額30ドル | Solo founders testing cold outreach campaigns |
| ハイパー成長 | 月額77.60ドル | Teams running daily campaigns and follow ups |
| 光速 | 月額286.30ドル | Agencies sending at very high volume |
| 企業 | カスタム | Large teams needing custom limits and access |
Pricing verified September 2026.
無料トライアル: 14 days for new users, so you can test deliverability before you pay.
返金保証: No published refund window. You cancel inside the billing settings and keep access until the period ends.
📌 注記： Sending and lead credits are billed separately from the CRM feature. Add ons for extra data or seats sit on top of the plan price, so map your monthly lead volume before picking a tier.
⚠️ Pricing conflict: Some sources quote Instantly CRM at $97/month for unlimited seats as a standalone product. Our tables use the verified plan prices above. That $97 figure covers the CRM module only and does not include the sending platform, so treat the two as separate line items.
Instantlyの主なメリット
Here is what pulls people to this tool:
- 無制限のメールアカウント： Connect as many senders as you want on paid plans. Volume is capped by credits, not by seats.
- Unlimited email warmups: Every connected mailbox warms itself before campaigns start. Inbox rotation then spreads sends across accounts.
- Lead finder: The built-in database holds 160 million contacts. Multiple filters narrow it down to your buyer.
- 統合受信トレイ： Unibox pulls replies from multiple accounts into a single place, so nothing gets missed.
- AI personalization: The platform reads company insights and writes relevant openers for each prospect.
- ウェブサイト訪問者追跡： A tracking pixel turns anonymous US-based traffic into named growth leads.
- Campaign testing: A/B testing, spintax, and deliverability scoring let you fine tune before you scale.
私たちのチームが気づいたこと
Our writer signed up for Instantly and ran real campaigns from multiple accounts. Here is what stood out from that hands-on time:
The same session is recorded here if you want to watch the setup.
即座にメリットとデメリット
✅ メリット
- Beginner-friendly interface that gets a campaign live fast
- Unlimited email accounts and warmups on paid plans
- Lead finder with 160 million contacts and multiple filters
- Unibox keeps replies from multiple accounts in one view
❌ デメリット
- No clear sales pipeline view compared with パイプドライブ
- Customizable fields and layouts are limited
- Calls and SMS tracking cost extra on top of the plan
機能比較
Below are the ten areas that decide this matchup. Read the summary table first, then the detail underneath.
| 特徴 | フレッシュセールス CRM | 即座に |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 月額30ドル |
| 無料プラン | ✅（ユーザー3名） | ❌ |
| 無料トライアル | ✅ 21日間 | ✅ 14日間 |
| 大規模なコールドメール | ❌ | ✅ |
| 無制限のメールアカウント | ❌ | ✅ |
| 内蔵リードファインダー | ❌ | ✅ 1億6000万件の連絡先 |
| ビジュアルセールスパイプライン | ✅ カンバン | ❌ |
| Phone, Chat & SMS Built In | ✅ | ❌ (paid add ons) |
| 統合 | ✅ 約385 | ❌ Minimal API integration |
| 最適な用途 | Managing customer relationships | Cold outreach campaigns |
1. Cold Outreach Campaigns
フレッシュセールス CRM: Sales sequences let you send personalized bulk emails and track what happens next. It is real email marketing automation, but it runs from your own domain at modest volume. That works for nurture, not for cold emailing hundreds of strangers a day.
即座に: This is the core job. Campaigns support A/B testing, spintax, and scheduled follow ups. Because you can send thousands of emails across unlimited email accounts, volume stops being the bottleneck.
2. Deliverability and Email Warm-up
フレッシュセールス CRM: Email tracking shows opens, clicks, and replies against each contact record. There is no warm-up engine, because the tool assumes you already have a working connection with the recipient.
即座に: Unlimited email warmups run in the background on every mailbox. Inbox rotation then spreads sends so no single account gets burned. Some users have reported sudden drops in deliverability numbers, so watch your scores weekly.
⚠️ 警告： Warm-up is not a shield against bad lists. If your data is stale, both tools will damage your sending domain equally fast.
3. Lead Finder and Data Sourcing
フレッシュセールス CRM: Leads arrive through web forms, event tracking on your website, and manual import. There is no contact database to buy from, so you bring your own data.
即座に: The lead finder feature searches a vast database of 160 million contacts using multiple filters. You can also connect via Google, Outlook, or a CSV upload. Some users have reported mixed lead quality, so verify a sample before you buy credits.
4. Contact Management and Customer Data
フレッシュセールス CRM: This is where it wins outright. Customer data sits on a full timeline of every touchpoint, giving reps a 360-degree view. Customizable fields let you shape records around how your business actually sells.
即座に: The CRM feature launched in beta and still shows it. You can manage leads, create lists per campaign, and move records through stages. Contact management is thinner than what other CRMs offer.
5. AI機能
フレッシュセールス CRM: Freddy AI scores every lead on behavior and profile. It flags deals at risk and recommends the next best action for closing deals. That is decision support, not copywriting.
即座に: AI here writes rather than scores. It reads company insights and drafts personalized openers for each prospect. Useful for volume, less useful once a real conversation starts.
6. Automation and Repetitive Tasks
フレッシュセールス CRM: Workflows automate repetitive tasks like assignment, status changes, and reminders. Smart AI agents handle routine sales activities so reps spend more time selling. This is the stronger option for internal sales productivity.
即座に: Custom salesflows trigger follow up actions based on how a prospect behaves. The campaign ビルダー schedules sends and pauses sequences on reply. It can automate outreach, though it will not automate your internal handoffs.
7. レポートと分析
フレッシュセールス CRM: Around a dozen predefined sales reports ship out of the box, and each one is fully customizable. You can generate detailed reports on pipeline value, team performance, and revenue forecasts.
即座に: Analytics track email and campaign metrics over time, plus closing rates on the CRM side. Reporting is thinner than Pipedrive’s advanced features, but it answers the 質問 that matters here: which sequence books meetings.
8. Integrations and Add Ons
フレッシュセールス CRM: Around 385 integrations and apps are listed in the marketplace, including Google Calendar, Microsoft 365, Slack, and Zoom. It connects tightly to other Freshworks products like Freshdesk and Freshmarketer. Native links to third-party tools are still fewer than HubSpot offers.
即座に: It plugs neatly into other tools from Instantly.ai, but outside that 丸 you are working with minimal API integration. If your stack is already built, budget engineering time.
9. Support and Omnichannel Communication
フレッシュセールス CRM: Support runs 24/5 on every plan by phone, chat, and email. On the customer side, phone, email, chat, SMS, WhatsApp Business, Facebook Messenger, and LINE all feed one inbox.
即座に: Support is email-first, and customers have noted delays in response times. Communication with prospects is email-centric by design, with calls and SMS available as paid extras.
10. 価格設定とコスト
The two price on different logic, so compare totals, not headline numbers.
| ティア | フレッシュセールス CRM | 即座に |
|---|---|---|
| 無料 | Free plan, up to 3 users | ❌（14日間無料トライアルのみ） |
| エントリー／ベーシックプラン | 成長：ユーザー1人あたり月額9ドル | 成長：月額30ドル |
| 中 | プロ版：月額39ドル/ユーザー | ハイパーグロース：月額77.60ドル |
| 高い | エンタープライズ版：ユーザー1人あたり月額59ドル | ライトスピード：月額286.30ドル |
| カスタム | ❌ | エンタープライズ：カスタム |
フレッシュセールス CRM: Cost scales with headcount. A five-person team on Growth pays $45 a month, which is excellent value for a full CRM system. Jump to Pro and the same team pays $195.
即座に: Cost scales with sending volume instead. Five people on Growth still pay $30 a month, since seats are not the meter. Watch export limits and credit top-ups, because those are where the bill grows.
💡 プロのヒント: Run the 21-day Freshsales trial and the 14-day Instantly trial in the same month. Two weeks of overlap tells you more than any spec sheet.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 最低価格 | フレッシュセールス CRM | $9/user/month plus a free plan |
| Cold email at volume | 即座に | Unlimited email accounts and warmups |
| A place to store customer data | フレッシュセールス CRM | Full timeline per contact |
| Leads you do not have yet | 即座に | 1億6000万人の連絡先リードファインダー |
| Deep integration with other tools | フレッシュセールス CRM | Around 385 apps and add ons |
| 初心者向けのセットアップ | 即座に | Campaign live in a few seconds |
💰 あなたの予算
Headcount decides this one. Under five users Freshsales CRM is cheaper, and over ten it flips because Instantly does not charge per seat.
🔌 あなたの技術スタック
If you already run other Freshworks products, the CRM slots in without work. If you run a stack of unrelated tools, check the connector list first.
📈 Your Sales Processes
Inbound teams working real customers need records, stages, and history. Outbound teams chasing new business need send volume and reply handling.
🎓 あなたの経験レベル
Instantly is the easier first day, and it runs in any modern browser. Freshsales CRM rewards patience, since navigation is dense until you learn it.
🆓 無料トライアルとデモ
Use both trials on the same list. Spend the Instantly window verifying lead quality and the Freshsales window checking whether the reports match how you report today.
🛟 サポートオプション
Freshsales CRM answers 24/5 by phone, chat, and email on every tier. Instantly is email-first, and customers have noted it can be slow to respond.
切り替えガイド
Already paying for one of them? Here is what changes.
🔄 Freshsales CRMからInstantlyに切り替えますか？
✅ 得られるもの：
- Unlimited email accounts with automatic warm-up
- A built-in lead database instead of buying lists elsewhere
- Flat pricing that does not rise when you hire
❌ 失うもの：
- Freddy AI lead scoring and deal risk alerts
- Kanban pipelines and the 360-degree contact timeline
- Built-in phone, chat, SMS, and 385 marketplace apps
📋切り替え方法：
- Export contacts and deals from Freshsales CRM as CSV
- Create a new account and connect your sending mailboxes
- Upload the CSV, warm the accounts, then start one campaign
🔄 InstantlyからFreshsales CRMに切り替えますか？
✅ 得られるもの：
- A real CRM system with stages, forecasts, and history
- Freddy AI scoring that points reps at more deals worth working
- Phone, chat, SMS, WhatsApp, and Google Calendar in one platform
❌ 失うもの：
- 無制限のメールウォームアップと受信トレイローテーション
- The 160 million contact lead finder
- Unibox reply handling across multiple accounts
📋切り替え方法：
- Export leads and campaign replies from Instantly
- Start the 21-day trial, no credit card required
- Import contacts, map fields, then rebuild your stages
私たちのレビューで取り上げられなかったこと
この比較では、 中小企業 and mid-market use. We did not test enterprise custom pricing, single sign-on, or data residency rules. Deliverability results depend on your domain history, your copy, and your list, so we make no promises there. A human still has to write an offer worth replying to.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 📧 コールドアウトリーチ | 即座に |
| 🔍 Lead Sourcing | 即座に |
| 🗂️ Contact & Pipeline Management | フレッシュセールス CRM |
| 🔌 連携機能 | フレッシュセールス CRM |
| ⚡ Speed to First Campaign | 即座に |
| 📥 Multiple Inbox Handling | 即座に |
| 🏆総合優勝 | 即座に |
🏆 勝者：即時
Instantly wins 4 of 7 categories and carries the higher rating at 4.3 versus 4.0.
最適な用途: Cold outreach campaigns, agencies running multiple email accounts, founders who need pipeline this quarter
Read that verdict carefully, because it is narrow. Instantly wins on the strength of its sending engine, and the features Instantly ships all point at one job: getting cold email delivered and answered.
Freshsales CRM is the better product if your problem is memory rather than volume. It holds customer relationships, records every touchpoint, and gives medium sized businesses reporting they can act on.
Plenty of teams end up running both. The campaigns Instantly sends fill the top of the funnel, and the CRM keeps the deals that come out of it.
If you can only buy one this quarter, buy the one that fixes your current bottleneck.
Freshsales CRMの比較
Here is how it lines up against other CRMs worth shortlisting:
Freshsales CRMが優れている点： Lower per-seat cost at the entry tier, built-in phone and SMS without an add on, faster setup for a small business
HubSpotが優れている点： Far larger app marketplace, stronger content and email marketing tooling, deeper reporting on the paid hubs
Freshsales CRMが優れている点： Cleaner onboarding for non-technical reps, Freddy AI scoring included earlier, 24/5 support on every plan
Zoho CRMが優れている点： More customizable fields and modules, a wider bundle of business apps, cheaper multi-product licensing
Freshsales CRMが優れている点： A free plan Pipedrive does not offer, native omnichannel messaging, tighter ties to other Freshworks products
Pipedriveが勝利した点： Faster pipeline interface, more advanced deal reporting, a marketplace with more sales software connectors
Freshsales CRMが優れている点： Usable without an admin or consultant, far lower total cost under 50 users, quicker time to first report
Salesforceが優れている点： Depth of customization, partner network size, governance controls large organizations demand
This video runs through more alternatives if none of the above fit.
Instantly Compared のその他の記事
If Instantly is not the best alternative for your team, start here:
即座に vs アポロ
即座に勝利を収めるポイント： Simpler campaign builder, unlimited sending accounts, warm-up included at every paid tier
アポロが勝利した点： Bigger contact database with firmographic filters, dialer and call recording, a fuller CRM layer
即座に vs スマートリード
即座に勝利を収めるポイント： Friendlier interface for first-time senders, bundled lead data, clearer campaign analytics
Smartleadが優れている点： White-label options for agencies, a more open API, per-client sub-accounts
即座に勝利を収めるポイント： Lower entry price, higher sending ceilings, stronger inbox rotation
Lemlistが勝利した点： Multichannel steps including LinkedIn, image and video personalization, template library depth
即座に vs セールスハンディ
即座に勝利を収めるポイント： Larger built-in lead pool, better reply management, more useful features on the top tiers
Saleshandyが勝つポイント： Cheaper monthly entry cost, simpler credit model, gentler learning curve for one-person teams
よくある質問
FreshsalesはCRMですか？
Yes. It is cloud-based customer relationship management software from Freshworks, built to track contacts, deals, and sales activities in one place.
InstantlyにはCRM機能がありますか？
Yes, though the CRM feature arrived recently and remains basic. It handles lead management and campaign workflows well, but lacks the pipeline depth other CRMs offer.
Instantlyはコールドメールに適していますか？
It is the tool’s main strength. Unlimited email accounts, automatic warm-up, and inbox rotation are built for cold email outreach at volume.
Freshsalesは永久に無料ですか？
There is a permanent free plan for up to 3 users with most core features. Paid tiers start at $9 per user per month.
ナンバーワンのCRMプラットフォームは何ですか？
Salesforce holds the largest market share. For small teams hunting the 最高のCRM software on a budget, cheaper options like Freshsales usually fit better.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 