📊 Our Test Results — Pipedrive vs Zoho CRM:
- ⚡ 使いやすさ: Pipedrive’s user friendly interface ready in under 1 hour vs Zoho CRM’s steep learning curve — Pipedriveが勝利
- 🎯 営業パイプライン管理: Pipedriveのドラッグ＆ドロップは瞬時に操作できたのに対し、Zohoは設定が必要だった。 Pipedriveが勝利
- 🤖 AI機能: Zoho’s Zia gave deeper sales anomalies and predictions vs Pipedrive’s basic AI nudges — ゾーホー CRM 勝利
- 🔌 統合オプション: Zoho CRM offers 800+ apps vs Pipedrive’s 500+ — Zoho CRMが勝利
- 🛟 カスタマーサポート: Pipedrive 24/7 live chat vs Zoho’s community-based support — Pipedriveが勝利
市場で最も人気のある2つのCRMプラットフォームのどちらを選ぶべきか迷っていませんか？
Both Pipedrive and Zoho CRM promise to help businesses manage customer relationships and close more deals.
But the two CRM platforms work very differently in practice.
Pipedrive vs Zoho is really a battle between sales pipeline simplicity and an all-in-one CRM solution.
I spent three weeks testing both tools on real sales processes. This is my honest breakdown.
概要
正確な結果をお伝えするために、PipedriveとZoho CRMを並べて比較テストしました。
I set up custom pipeline management in both, imported new deals, and ran each through real sales workflows.
I also tested marketing automation, lead management, and integration options for each CRM software.
By the end, you’ll know which crm system fits your sales teams and 仕事 成長目標。
Pipedrive とは何ですか?
Pipedrive CRM is a sales-focused tool built by salespeople, for salespeople.
It uses a visual, drag-and-drop kanban interface that most users can master in under an hour.
Pipedrive offers sales force automation, lead management, deal management, and email marketing in one place.
Pipedrive supports many sales processes across industries like CRM, lead generation, project management, and reporting.
It is best for 中小企業 sales teams who prioritize a clean user friendly interface.
パイプドライブ
Pipedrive is a user-friendly customer relationship management tool that helps sales teams drive deals quicker. It’s an all-in-one CRM solution built for salespeople, with intuitive features and 24/7 support.
Pipedriveの価格
Pipedrive has 5 pricing tiers — including the Lite, Growth, Premium, and Ultimate plans. All are billed annually for the best rates.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| ライト | 1ユーザーあたり月額14ドル | 個人事業主と小規模チーム |
| 成長 | 1ユーザーあたり月額24ドル | 自動化を必要とする成長中の営業チーム |
| プレミアム | 1ユーザーあたり月額49ドル | Teams with advanced features needs |
| 究極の | 月額69ドル/ユーザー | フル機能搭載のパワーユーザー |
Pricing verified March 2026.
無料トライアル: はい、クレジットカード不要の14日間無料トライアルをご利用いただけます。
返金保証: Pipedriveは、標準的な返金保証を宣伝していません。
📌 注記： Pipedrive requires paid add-ons for features like lead generation or web tracking. Factor these into your total cost. Pricing tiers range from $14 to $69 per user per month.
⚠️ 警告： The Lite plan is limited on automations. Most growing teams will need the Growth plan or higher to get real value from Pipedrive’s customizable features.
Pipedriveの主な利点
Here’s what makes Pipedrive stand out among other CRM platforms:
- ビジュアルセールスパイプライン: Pipedrive’s sales pipeline management gives users total control of their sales journey. The drag-and-drop view makes it easy to see new deals at a glance.
- 簡単なカスタマイズ: Pipedrive’s customizable CRM lets users tailor pipelines, custom fields, and dashboards to their unique sales process. New users find it simple to set up.
- AIセールスアシスタント： Pipedrive’s AI surfaces sales anomalies and quick insights to help reps focus on the right deals at the right time. It’s a smart layer on top of deal management.
- 500+ Integration Options: Pipedrive connects with 500+ apps including Google Calendar, Google Drive, and Slack. Its open API also supports custom integrations for unique workflows.
- 24時間365日のカスタマーサポート: Pipedrive offers 24/7 live chat support on all of their plans. Advanced paid plans include phone support and an implementation program.
- Email Marketing & Templates: Pipedrive’s campaign 建設業者, email templates, and email scheduling help sales teams push deals forward without switching tools.
- Quick Insights Dashboard: Pipedrive’s CRM Insights surface revenue forecasts and key metrics in a clean sales dashboard. Reps see what matters in seconds.
What Our Team Noticed
私たちの 作家 signed up for Pipedrive and spent several days exploring the platform on a real sales pipeline. Here’s what stood out:
Pipedriveの長所と短所
✅ Pipedrive Pros
- Extremely easy customization for new users from day one
- Visual sales pipeline perfect for sales-focused teams
- すべてのプランで24時間年中無休のライブチャットカスタマーサポートをご利用いただけます。
- Strong email scheduling, email templates, and campaign builders
- Open API plus 500+ integrations including Google Drive and Google Calendar
❌ Pipedrive Cons
- No free version — only a 14-day free trial
- Advanced features like lead generation cost extra as add-ons
- Limited marketing automation tools compared to Zoho CRM
Zoho CRM とは何ですか?
Zoho CRM is part of the larger Zoho suite of business applications.
It covers managing customer relationships, marketing automation, multichannel campaigns, and detailed reporting.
Zoho CRM offers deep customization with a Canvas Design Studio for personalized CRM platforms.
It excels for businesses requiring deep customization, AI, and complex automation across larger sales teams.
Zoho CRM also integrates with other Zoho tools like Zohoブックス and Zoho Sign.
Zoho CRM
Zoho CRM
Zoho CRM is a cloud-based business management platform that streamlines business processes. It includes Zia AI, 800+ integrations, and a free version for small teams.
Zoho CRMの料金プラン
Zoho CRM has 4 standard paid plans plus a free version. All paid plans are billed annually for the best per-user rate.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 無料 | 0ドル（最大3ユーザーまで） | Startups testing CRM features |
| 標準 | 1ユーザーあたり月額14ドル | 小規模チームがスプレッドシートから脱却する |
| プロ | 1ユーザーあたり月額23ドル | 自動化のニーズを持つ成長企業 |
| 企業 | 月額40ドル/ユーザー | 高度なカスタマイズを必要とする中規模チーム |
| 究極の | 月額52ドル/ユーザー | 複雑なレポート作成を伴う大規模チーム |
Zoho CRM pricing verified March 2026.
無料トライアル: Yes — 15-day trial on all paid plans, no payment information required.
返金保証: Zoho CRMは、標準的な返金保証を宣伝していません。
📌 注記： The free plan supports up to 3 users with leads, deals, and lead management features. Annual billing saves roughly 20-30% compared to billed monthly options.
⚠️ 警告： Zoho CRM provides a multi-tiered support system, but users frequently report longer resolution times. Faster response requires a paid support add-on.
Zoho CRMの主なメリット
Here’s why Zoho CRM is a strong CRM solution for businesses:
- 正真正銘の無料プラン： Zoho CRM offers a free version for up to 3 users with real CRM features. This is rare among CRM platforms and ideal for very small teams.
- 800以上の連携機能： Zoho CRM integrates with over 800 external applications including Google Workspace and クイックブックス. Both Zoho’s native apps and third-party services connect easily.
- Zia AIアシスタント： Zoho’s AI assistant Zia delivers predictive lead scoring, sales forecasts, and detects sales anomalies. It also automates routine tasks for sales teams.
- カスタマイズ可能な機能： Zoho CRM lets users customize dashboards using over 40 standard reports or build custom ones from scratch. Custom fields and modules adapt to any business processes.
- Multichannel Marketing Automation: Zoho CRM includes campaign builders, market segmentation, and detailed lead profiles. It supports more custom marketing across email, social, and chat.
- Deep Reporting & Key Metrics: Zoho CRM tracks key business metrics across sales and 会計 in the same place. Reports analyze, monitor, and surface revenue forecasts in detail.
- Mobile App for Field Teams: Zoho CRM’s mobile app supports offline access, call logging, and lead tracking. Sales teams can manage client interactions and tasks while on the go.
What Our Team Noticed
Note: We haven’t had extensive hands-on time with Zoho CRM yet. The information above is based on Zoho’s published documentation and verified user reviews from G2 and similar platforms.
Zoho CRMのメリットとデメリット
✅ メリット
- Free version supports up to 3 users with real CRM features
- 800+ integrations including the full Zoho suite and Google Workspace
- Powerful marketing automation and multichannel campaign builders
- Deep customization with Canvas Design Studio and custom fields
❌ デメリット
- 習得には時間がかかる（数時間ではなく数日かかる）
- Customer support is slower on lower pricing tiers
- Can feel complex for new users who just need simple sales tracking
機能比較
Ready to dive into the key crm features that separate Pipedrive vs Zoho CRM?
We’ll explore 9 areas to help you find the right CRM solution for your sales teams and business growth.
| 特徴 | パイプドライブ | Zoho CRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額14ドル | 無料（最大3ユーザーまで） |
| 無料プラン | ❌ | ✅ |
| Custom Pipeline Management | ✅ | ✅ |
| AIアシスタント | ✅（基本） | ✅（ジア - 上級者向け） |
| マーケティングオートメーション | ✅（数量限定） | ✅（上級者向け） |
| サードパーティ統合 | 500+ | 800+ |
| 24時間年中無休のライブチャットサポート | ✅（全プラン） | ❌（有料アドオン） |
| Custom Fields & Modules | ✅ | ✅ (deeper) |
| オープンAPI | ✅ | ✅ |
| 最適な用途 | Sales-focused small business | カスタマイズを必要とする成長中のチーム |
1. 営業パイプライン管理
パイプドライブ: Pipedrive’s sales pipeline management features give users total control of their sales journey. The visual, drag-and-drop kanban view makes it easy to move new deals through stages. Most teams master it in under an hour.
Zoho CRM: Zoho CRM offers custom pipeline management with multiple views, custom stages, and deep customization. It’s flexible and powerful, but requires more setup time before it’s ready to use.
⚠️ 警告： If your team is new to CRM platforms, Pipedrive’s pipeline gets you productive faster. Zoho CRM’s setup can feel overwhelming for new users.
2. リード管理
パイプドライブ: Pipedriveには専用のリードがあります 受信トレイ where you can park unqualified leads before they enter your sales pipeline. You can add custom fields, notes, and activity reminders to each lead.
Zoho CRM: Zoho CRM includes detailed lead profiles with multichannel capture. You can pull in leads from web forms, social media icons, email, and live chat — all in one CRM system.
✅ テスト結果： Zoho CRM captured leads from more channels in our tests. Pipedrive’s lead management is simpler but easier to act on quickly.
3. AI機能
パイプドライブ: Pipedrive’s AI surfaces deal alerts, sales anomalies, and quick insights. It helps reps know which deals need attention and what actions to take next.
Zoho CRM: Zoho’s Zia AI assistant is more advanced. It delivers predictive lead scoring, sales forecasting, workflow suggestions, and even email sentiment analysis to support sales force automation.
⚠️ 警告： Zia’s best features are locked behind the Enterprise plan ($40/user/month). Make sure your budget can cover that before relying on Zoho’s AI.
4. Marketing Automation & Email Marketing
パイプドライブ: Pipedrive offers email marketing campaigns, email scheduling, and ready-made email templates. It handles follow-up sequences well, but it’s primarily a sales-focused CRM — not a full marketing tool.
Zoho CRM: Zoho CRM includes multichannel marketing automation tools across email, social, and live chat. It supports market segmentation, campaign builders, and more custom marketing workflows than Pipedrive.
5. Integration Options
パイプドライブ: Pipedrive offers 500+ integrations with various applications including Google Calendar, Google Drive, and Slack. Pipedrive has an open API that allows developers to create custom integrations.
Zoho CRM: Zoho CRM integrates with over 800 external applications including Google Workspace and QuickBooks. It also plugs into other Zoho tools like Zoho Books, Zohoソーシャル, and Zoho Sign.
6. Reporting & Quick Insights
パイプドライブ: Pipedrive’s CRM Insights features allow users to visualize key information in an intuitive sales dashboard. You can track revenue forecasts and key metrics. Reports are easy to read but limited in depth.
Zoho CRM: Zoho CRM lets users customize dashboards by choosing from over 40 standard reports or creating a report from scratch. It analyzes, monitors, and tracks key business metrics across sales and 会計.
✅ テスト結果： Zoho CRM’s reporting depth is significantly better. Pipedrive is faster to read but Zoho gives far more データ for decision-making.
7. 使いやすさと学習曲線
パイプドライブ: Pipedrive is praised for its user friendly interface and high usability. Its simple CRM makes it easy to get up and running quickly. The platform is built by salespeople for salespeople.
Zoho CRM: Zoho CRM is praised for its intuitive features and design, but it has a steep learning curve. As part of a larger suite of applications, it may feel more complex for new users.
⚠️ 警告： If you’re switching teams to a new CRM, Zoho’s complexity can cause adoption problems. Budget extra time for training if you go with Zoho CRM.
8. Customer Support & Team Collaboration
パイプドライブ: Pipedrive offers 24/7 live chat support on all of their plans. It also has an online help center and in-app support available in 22 languages. Advanced paid plans include phone support and an implementation program.
Zoho CRM: Zoho CRM primarily offers support through community forums, FAQs, tutorials, and tips. Zoho also has a large community with diverse forum platforms and an AI assistant named Zia for support, though resolution times can run longer.
9. 価格設定とコスト
Both tools have similar pricing at the entry level. Here’s the side-by-side breakdown of their pricing tiers.
| プラン | パイプドライブ | Zoho CRM |
|---|---|---|
| 無料 | ❌ | 0ドル（ユーザー3人） |
| 入場料支払い済み | ライト — 月額14ドル/ユーザー | スタンダードプラン — 1ユーザーあたり月額14ドル |
| 中級クラス | 成長 — 月額24ドル/ユーザー | プロフェッショナルプラン — 月額23ドル/ユーザー |
| 高度な | プレミアムプラン — 月額49ドル/ユーザー | エンタープライズ版 — ユーザー1人あたり月額40ドル |
| トップティア | アルティメットプラン — 月額69ドル/ユーザー | アルティメットプラン — 月額52ドル/ユーザー |
パイプドライブ: Pipedrive pricing starts at $14 per user per month and ranges up to $69 per user per month. However, Pipedrive requires paid add-ons for features like lead generation or web tracking, increasing total costs.
Zoho CRM: Zoho CRM pricing includes plans at $14, $23, $40, and $52 per user per month. Zoho CRM has bundled plans that offer more value per dollar than Pipedrive’s add-on options.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| トレーニング不要で簡単にセットアップできます | パイプドライブ | 1時間以内に準備完了 |
| A free version to start | Zoho CRM | 最大3ユーザーまで無料 |
| 純粋な販売パイプラインに焦点を当てる | パイプドライブ | Built for sales teams |
| 高度なマーケティングオートメーション | Zoho CRM | マルチチャネルキャンペーンが組み込まれています |
| 全プランで24時間365日のライブサポート | パイプドライブ | チャットはすべてのティアで利用可能です |
| 高度なAIと予測 | Zoho CRM | Zia AI（エンタープライズ以上） |
| 規模拡大によるコスト削減 | Zoho CRM | 最上位プランはユーザー1人あたり月額17ドル安くなります。 |
💰 あなたの予算
Both tools have similar pricing at the entry level — $14 per user per month. Zoho CRM wins on long-term cost since its top tier is $17 cheaper per user. Pipedrive’s add-ons can also push your bill higher.
🔌 あなたの技術スタック
If you already use Zoho tools like Zoho Books or Zoho Social, Zoho CRM is the natural fit. If you rely on similar tools across your stack, both connect well — but Zoho’s 800+ integrations beat Pipedrive’s 500+.
📝 販売プロセス
If your team is purely sales-focused with simple custom pipeline management needs, choose Pipedrive. If your sales process involves marketing, lead nurturing, and multichannel follow-ups, Zoho CRM handles it better.
🎓 あなたの経験レベル
New users and small business sales teams ramp up much faster on Pipedrive. Zoho CRM’s deeper customizable features reward experienced users who have time to configure and learn the system.
🆓 無料トライアルとデモ
Pipedrive offers a 14-day free trial without requiring a credit card. Zoho CRM provides a 15-day free trial for new users plus a permanent free version. Both Pipedrive and Zoho CRM offer free trials so you can evaluate them before committing.
📱 Mobile App for Field Sales
Both Pipedrive’s mobile app and Zoho CRM’s mobile app let sales teams manage client interactions, deals, and tasks on the go. They’re solid in different ways — Pipedrive is simpler, Zoho is more feature-rich.
🛟 サポートオプション
Pipedrive wins customer support hands-down with 24/7 live chat on all plans and help in 22 languages. Zoho CRM relies on community forums and tutorials by default — faster help requires a paid upgrade.
切り替えガイド
Already using one of these CRM platforms? Here’s what to expect if you switch.
🔄 PipedriveからZoho CRMに切り替えますか？
✅ 得られるもの：
- A free plan for up to 3 users to start
- 予測販売とリードスコアリングのためのZiaによる高度なAI
- Deeper marketing automation tools and multichannel campaigns
❌ 失うもの：
- The clean, instant-use sales pipeline interface Pipedrive is known for
- 24/7 live customer support on every plan
- 迅速な導入 — Zohoはセットアップにかなりの時間を要する
📋切り替え方法：
- Export your contacts, new deals, and pipeline data from Pipedrive as CSV files
- Sign up for Zoho CRM’s free version or 15-day trial to test before committing
- Zoho CRMのインポートツールを使用してCSVデータをアップロードし、パイプラインステージを再作成します。
🔄 Zoho CRMからPipedriveに切り替えますか？
✅ 得られるもの：
- A much simpler, faster-to-use visual pipeline your team will actually adopt
- 24/7 live chat customer support included on every plan
- より迅速な導入 ― 数日ではなく数時間で稼働開始
❌ 失うもの：
- Zoho’s free version for up to 3 users
- Advanced Zia AI features for sales forecasts and predictions
- Deep marketing automation and multichannel campaign builders
📋切り替え方法：
- Export your CRM data from Zoho using the built-in export tool
- Pipedriveの14日間無料トライアルを開始して、パイプラインステージを設定しましょう。
- Import your contacts and deals into Pipedrive using the CSV import wizard
What Our Review Didn’t Cover
This Pipedrive vs Zoho comparison focused on small business and mid-sized sales teams. We didn’t test enterprise SSO setups, complex territory management at scale, or custom marketing builds inside Zoho’s CRM Plus bundle. Our observations are based on the March 2026 versions of each crm system. If you’re managing 100+ users or running highly regulated industries, your priorities may differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格対価値 | Zoho CRM |
| 🚀 Sales Pipeline Management | パイプドライブ |
| 🤖 AI機能 | Zoho CRM |
| 📣 マーケティングオートメーション | Zoho CRM |
| 👶 使いやすさ | パイプドライブ |
| 🔌 統合オプション | Zoho CRM |
| 🛟 カスタマーサポート | パイプドライブ |
| ⚡ セットアップの速さ | パイプドライブ |
| 🏆総合優勝 | パイプドライブ |
🏆 受賞者：Pipedrive
Pipedriveは8つのカテゴリーのうち4つで受賞しました。その中には、日々の業務で最も重要なカテゴリーも含まれています。
最適な用途: Sales teams, small business owners, teams that want fast setup
Pipedrive and Zoho CRM are two very different products built for different types of users.
Pipedrive is primarily a sales and email software with strong CRM tools. Zoho is a suite of apps that includes CRM as one of its components.
Zoho CRM is excellent for businesses that need an all-in-one CRM solution with deep customization and Zia AI.
However, if you need a reliable, easy-to-use CRM your sales teams will actually adopt, choose Pipedrive.
さあ、外に出て売上目標を達成しよう！
Pipedriveの比較をもっと見る
Here’s how Pipedrive stacks up against other CRM platforms:
Pipedriveが勝利した点： Simpler sales pipeline, lower entry price, faster setup for small business
HubSpotが優れている点： Stronger free CRM tier, deeper marketing automation, broader content tools
Pipedriveが勝利した点： Lower cost, easy customization, faster onboarding for new users
セールスフォース 勝利したタイトル： Enterprise customizable features, advanced reporting, large app marketplace
Pipedriveが勝利した点： Visual deal management, sales-focused tools, cleaner interface
アクティブキャンペーン 勝利したタイトル： Email marketing depth, automation builder, marketing-first features
Pipedriveが勝利した点： CRM-specific features, deal tracking, sales pipeline depth
月曜日のCRMの勝利点： Project management views, team collaboration, customizable workflows
Pipedriveが勝利した点： Pipeline UX, support availability, simpler onboarding
Freshsales CRMが優れている点： Built-in phone, AI lead scoring, lower starting price
Zoho CRMの比較をもっと見る
Here’s how Zoho CRM stacks up against other CRM platforms:
Zoho CRMが優れている点： Lower pricing tiers, deeper customization, integration with other Zoho tools
HubSpotが優れている点： Polished interface, better free version for small business, stronger marketing automation tools
Zoho CRMが優れている点： Cost-effectiveness, free version availability, easier setup for new users
Salesforceが優れている点： Enterprise depth, larger third-party app marketplace, advanced reporting
Zoho CRMが優れている点： Broader app suite, deeper customization, more integration options
Freshsales CRMが優れている点： Cleaner UI, built-in calling, simpler interface for small teams
Zoho CRMが優れている点： Sales force automation, deal management, full CRM features
ActiveCampaignが優れている点： Email automation specialization, behavioral triggers, e-commerce integrations
よくある質問
Pipedriveよりも優れたCRMはどれですか？
For pure sales pipeline management, Pipedrive is hard to beat. For deeper customization, AI, and marketing automation, Zoho CRM is the better choice. HubSpot wins on free CRM features.
Zohoよりも優れたCRMはどれですか？
Salesforce surpasses Zoho for large enterprise needs. Pipedrive is better for ease of use, fast setup, and small business sales teams. The right answer depends on team size.
ZohoはPipedriveと連携できますか？
Yes. Pipedrive can sync with Zoho applications like Zoho Books and Zoho Sign as third-party integrations. The connection works through ザピエール or direct API, but it’s not native.
PipedriveはCRMとして使用できますか？
Yes. Pipedrive is a fully-featured CRM that tracks contacts, manages deals, automates follow-ups, and reports on revenue forecasts. It’s especially strong for small-to-mid-sized sales teams focused on closing deals.
Why is Zoho better for some businesses?
Zoho is better for businesses needing advanced AI, deep marketing automation, and extensive customization. Its free version and lower top-tier pricing also make it more cost-effective for growing teams at scale.
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