⚡ Verdetto rapido:
- Prezzi: Capsula CRM starts at $18/user/month. Close CRM starts at $35/seat/month.
- Ideale per: Capsule CRM suits small businesses that need contact management and a simple sales pipeline. Close CRM suits outbound sales teams that live on phone calls.
- Differenza fondamentale: Close CRM has built in calling and a power dialer. Capsule CRM has project boards and a free version.
- La nostra scelta: Capsule CRM for most piccola impresa buyers, based on its lower price and free plan.
Capsule CRM and Close CRM both promise to clean up your messy sales process.
They were built for very different teams.
Capsule CRM centers on contact management and a tidy sales pipeline.
Close CRM centers on calls, email sequences, and outbound sensibilizzazione.
The price gap between them is wide too.
Here is how to pick the right CRM system for your Attività commerciale.
Panoramica
This Capsule CRM vs Close CRM comparison covers pricing, key features, and ease of use.
We also look at which CRM solution fits which kind of team.
Nostro scrittore spent hands-on time inside Close CRM directly.
Notes on Capsule CRM come from its documentation, pricing pages, and G2 reviews.
By the end you will know which CRM software to buy.
Che cos'è Capsule CRM?
Capsule CRM is a cloud-based customer relationship management platform for small to medium businesses.
It stores customer dati, notes, emails, and social profiles in one place.
The free version covers up to 250 contacts and two users.
Paid tiers add project boards, task tracking, and workflow automations.
The company calls this approach “powerful simplicity” rather than heavy configuration.
Most teams use Capsule to keep sales and marketing records tidy.
🏆 Vincitore: Capsule CRM
A simple CRM system for small businesses. Start free with 250 contacts. Upgrade when your sales pipeline grows.
Prezzi di Capsule CRM
Here is what Capsule CRM costs in 2026.
| Piano | Prezzo | Ideale per |
|---|---|---|
| Gratuito | $0 | Two users and 250 contacts |
| Antipasto | $ 18/utente/mese | Small teams that need custom fields |
| Crescita | $ 36/utente/mese | Teams running multiple sales pipelines |
Pricing verified August 2026.
Prova gratuita: Yes. Paid plans include a 14-day trial with no card required.
Garanzia di rimborso: None published. You cancel monthly instead.
📌 Nota: Capsule bills per user. Pay annually and you save up to 15% on any paid plan. Non profits can ask the sales team about extra discounts.
⚠️ Pricing conflict: Our research notes list higher figures for Capsule (Starter at $21 and Growth at $38, plus Advanced and Ultimate paid tiers). The table above uses our verified pricing data. Check the live pricing page before you buy.
Principali vantaggi di Capsule CRM
Here is what makes Capsule worth a look:
- Gestione dei contatti: Contact records hold emails, notes, and files. A quick search pulls up every past conversation.
- Piano gratuito: The free plan covers 250 contacts and two users. It leaves out reporting features.
- Pannelli di progetto: Project boards handle post-sale delivery work linked to won deals. That makes project management part of the same tool.
- Integrazioni: Native links to Xero, QuickBooks, Mailchimp, and help desk apps. Over 1,000 other integrations arrive through Zapier.
- Marketing via e-mail: IL Transpond integration runs email marketing and marketing campaigns from your Capsule account.
- Automatizza i follow-up e l'assegnazione dei lead. Tracks turn repeatable business processes into templated task lists for onboarding or account management.
- Google Workspace: Add contacts from Gmail and manage tasks inside your posta in arrivo. Microsoft 365 works the same way.
Cosa ha notato il nostro team
We have not logged extended hands-on time inside Capsule yet.
Note: The observations above come from Capsule’s published documentation, pricing pages, and G2 reviews. G2 reviews highlight the clean interface and the sales pipeline view. The mobile app is praised in those same reviews, though several reviewers want more polish.
Vantaggi e svantaggi di Capsule CRM
✅ Pro
- Clean, user friendly interface that needs almost no training
- Free version for up to 250 contacts and two users
- Budget friendly paid plan at $18 per user per month
- Project boards and Tracks handle post-sale work
- Over 60 native integrations plus 1,000 apps through Zapier
❌ Contro
- Lacks advanced features found in larger CRM providers
- Email tracking asks you to BCC a special address
- One-way sync only with Google Workspace and Microsoft 365
- The free version leaves out reporting tools
Che cos'è Close CRM?
Close CRM is a sales platform built for small to medium sales teams.
It folds email, calling, and SMS into a single inbox.
Sales reps can talk to prospects without a separate phone system.
Smart Views sort leads so the hottest ones surface first.
IL pece is simple: help small teams close more deals faster.
Close offers a 14-day free trial plus free one-click migration.
The focus is outbound speed rather than long-term account management.
Here is a closer look at how the platform works.
🥈 Runner Up: Close CRM
Built for teams that dial all day. Calls, texts, and email sequences sit in one inbox. Try it free for 14 days.
Chiudi i prezzi del CRM
Close CRM charges per seat instead of per user.
| Piano | Prezzo | Ideale per |
|---|---|---|
| Essenziali | $ 35/posto/mese | Solo founders testing outbound |
| Crescita | $ 99/posto/mese | Sales teams that need a power dialer |
| Scala | $ 139/posto/mese | Managers who want call coaching |
Pricing verified August 2026.
Prova gratuita: Yes. A 14-day free trial covers the full product.
Garanzia di rimborso: None published. Annual billing lowers the monthly rate.
📌 Nota: Calling minutes are billed as add ons on top of your seat price. Budget for that if your sales team dials heavily.
⚠️ Pricing conflict: Our research notes list a different Close structure (Startup at $59, Professional at $109, and Enterprise at $149 monthly, cheaper when billed annually). The table above uses our verified pricing data. Confirm on the Close pricing page first.
Principali vantaggi di Close CRM
Here is where Close earns its seat price:
- Chiamata integrata: Dial from your desktop browser. The power dialer works through a list, and the predictive dialer can dial multiple numbers at once.
- Viste intelligenti: Saved filters push more leads to the top of the queue by stage or activity.
- Automatizza i follow-up e l'assegnazione dei lead. Automated follow ups and reminders lift reply rates and cut manual data entry.
- Segnalazione: Custom graphs and quick KPI reports track calls, emails, and closed deals.
- Chiama Coaching: Managers listen live and coach reps mid-call on higher tiers.
- Fast Migration: A CSV importer and a free one-click migration tool move data from other CRMs.
- Sicurezza: Close treats data security as a core promise and ships frequent product updates.
Cosa ha notato il nostro team
Our writer signed up for Close CRM and ran real outreach through the platform for several days. Here is what stood out from that hands-on time:
Chiudi Pro e Contro del CRM
✅ Pro
- Built in calling, texting, and email in one inbox
- Power dialer and predictive dialer for high-volume calls
- Setup is quick enough to finish inside the free trial
- Onboarding proattivo con assistenza e formazione gratuite per la migrazione.
- Rated 4.7/5 on G2 by reviewers
❌ Contro
- Reporting functionality is weaker than rival CRM options
- Entry pricing is steep for a piccola impresa
- Less customizable than bigger platforms
- 80+ integrations, but a few common ones are missing
Confronto delle funzionalità
Ready for a closer look at Capsule CRM vs Close CRM? We compare eleven areas, from core features to pricing, so you can match each tool to your own sales processes.
| Caratteristica | CRM a capsule | Chiudi CRM |
|---|---|---|
| Prezzo di partenza | $ 18/utente/mese | $ 35/posto/mese |
| Piano gratuito | ✅ | ❌ |
| Gestione dei contatti | ✅ | ✅ |
| Chiamata integrata | ❌ | ✅ |
| Power Dialer | ❌ | ✅ |
| Consente di automatizzare campagne di email a freddo in più fasi. | ✅ | ✅ |
| Gestione del progetto | ✅ | ❌ |
| Campi personalizzati | ✅ | ✅ |
| Reporting avanzato | ✅ | ❌ |
| Applicazioni per dispositivi mobili | ✅ | ✅ |
| Ideale per | Small business relationships | A partire da 50 dollari a utente al mese |
1. Gestione dei contatti
CRM in capsule: Every contact record gathers emails, notes, files, and social profiles in one dashboard. Search finds any past conversation in seconds. This is where Capsule does its best work.
Chiudi CRM: Contacts sit inside a lead-first structure built for outreach. Lead management is strong, but long-term relationship history gets less room than it does in Capsule.
2. Sales Pipeline and Opportunities
CRM in capsule: You can create multiple sales pipelines that mirror different sales processes. Sales opportunities move across stages with drag and drop, and the pipeline view shows where the sales cycle stalls.
Chiudi CRM: The visual pipeline highlights bottlenecks fast, and multiple pipelines are supported. Everything funnels back into one inbox so reps keep working instead of switching tabs.
3. Task Tracking and Project Boards
CRM in capsule: Project boards manage delivery work that is linked to won deals. Tracks turn repeatable business processes into templated task lists, which helps with keeping track of onboarding steps.
Chiudi CRM: Workflow automations assign tasks and fire reminders after each touch. There is no project management layer, so post-sale delivery lives in other tools.
💡 Consiglio da professionista: If you deliver projects after the sale, Capsule saves you a second subscription.
4. Email Marketing and Sequences
CRM in capsule: The Transpond integration brings marketing automazione and bulk email into the same account. You can send marketing campaigns to segments built from your customer data.
Chiudi CRM: Email sequences, email templates, and AI drafting focus on one-to-one outreach. It is built for lead generation replies, not newsletters.
5. Built In Calling and Dialers
CRM in capsule: There is no native phone system. Phone calls get logged manually or through a connected app, which adds steps for teams that dial all day.
Chiudi CRM: This is the headline feature. Reps dial from the browser, the power dialer works a queue, and the predictive dialer can dial multiple numbers at once. Call coaching lets a manager join live.
6. Reporting e analisi
CRM in capsule: Sales dashboards generate reports on conversion rates, pipeline health, and forecasting. Reporting features start on paid plans, since the free plan skips them entirely.
Chiudi CRM: Quick KPI reports and custom graphs cover call and email activity well. Reviewers call the deeper reporting weak compared with other CRMs.
7. Integrazioni
CRM in capsule: Over 60 native connections cover Xero, QuickBooks, Mailchimp, and help desk apps, with 1,000 more via Zapier. Premium integrations sit on higher tiers, and the Google Workspace link is one-way only.
Chiudi CRM: Around 80 connections cover Zoom meetings, Slack, and payment apps, plus a developer API for custom work. A few common connections are missing.
⚠️ Avvertimento: Capsule syncs one way with Google Workspace and Microsoft 365. Edits made in Capsule do not push back, so full integration is not what you get.
8. Facilità d'uso e onboarding
CRM in capsule: The minimalist layout gets teams working without a dedicated administrator. G2 reviews describe it as a great tool for non-technical staff.
Chiudi CRM: Onboarding is quick, and reviewers credit the simple layout for full team engagement. A motivated team can go live inside the trial window.
9. Custom Fields and Custom Objects
CRM in capsule: Custom fields let you tag contacts by industry, renewal date, or anything your account manager tracks. Other team members see the same structure immediatamente.
Chiudi CRM: Custom objects and custom fields shape records around your funnel. Reviewers still find it less flexible than the biggest platforms.
10. Mobile App and Desktop Access
CRM in capsule: iOS e Android app handles contacts and tasks from any mobile device. G2 reviews praise it while asking for more depth.
Chiudi CRM: Mobile apps mirror the desktop inbox, so reps can talk to clients between meetings. Dialer features feel best on desktop.
11. Prezzi e costi
Here are the plans side by side.
| Livello | CRM a capsule | Chiudi CRM |
|---|---|---|
| Gratuito | $0 (250 contatti, 2 utenti) | ❌ |
| Iscrizione | Starter: $18/user/month | Servizi essenziali: 35 dollari a posto al mese |
| Medio | Growth: $36/user/month | Crescita: 99 dollari a postazione al mese |
| Superiore | ❌ | Tariffa: 139 dollari a posto al mese |
CRM in capsule: A five-person team on Starter pays $90 a month. That covers all the features most small businesses touch daily. Pay annually and the bill drops further.
Chiudi CRM: The same five seats on Essentials cost $175 a month. You are paying for the phone system, so the math works only if calls drive your revenue.
Diversi scenari
| Se hai bisogno | Scegliere | Perché |
|---|---|---|
| A partire da 11 $/mese contro 49 $/mese | CRM a capsule | Metà del prezzo d'ingresso |
| Elevato volume di chiamate telefoniche | Chiudi CRM | Built in calling and dialers |
| Gestione del progetto | CRM a capsule | Project boards included |
| Coaching in diretta | Chiudi CRM | Managers join calls |
| Una versione gratuita | CRM a capsule | 250 contacts at $0 |
| Deeper reporting | CRM a capsule | Stronger sales dashboards |
💰 Il tuo budget
Capsule starts at $18 per user per month against $35 per seat for Close. Both get cheaper when billed annually.
🔌 Il tuo stack tecnologico
Capsule leans on contabilità and email marketing apps for small companies. Close leans on Zoom meetings, Slack, and a developer API.
Venditori singoli e piccoli team
Relationship selling with slow follow ups favors Capsule. A dial-heavy sales process with daily quotas favors Close.
🎓 Il tuo livello di esperienza
Neither tool needs an admin, so team engagement comes easily. Capsule is the gentler first CRM for a brand new business.
🆓 Prove e demo gratuite
Close gives you 14 days to test the dialer with real prospects. Capsule lets you sit on the free plan indefinitely.
🛟 Opzioni di supporto
Capsule support runs mainly through email, and reviewers ask for live chat. Close is described as proactive during onboarding.
Guida al passaggio
Already on one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Close CRM?
✅ Cosa otterrai:
- A phone system inside the CRM, with power and predictive dialers
- Email, SMS, and calls in one shared inbox
- Call coaching and live rep support for managers
❌ Cosa perderai:
- The free version and the $18 entry price
- Project boards for post-sale delivery
- Deeper sales dashboards and forecasting
📋 Come effettuare il passaggio:
- Export contacts and opportunities from Capsule as CSV files
- Start the 14-day Close trial and request the free migration
- Rebuild your pipeline stages, then import and assign leads
🔄 Switching from Close CRM to Capsule CRM?
✅ Cosa otterrai:
- A much lower bill per seat, plus a free tier to fall back on
- Project boards and Tracks for delivery work
- Transpond email marketing tied to the same records
❌ Cosa perderai:
- Built in calling, texting, and both dialers
- Smart Views and the single outreach inbox
- Live call coaching for your reps
📋 Come effettuare il passaggio:
- Export leads, activity, and notes from Close
- Open a Capsule account and map your custom fields
- Import the file, then connect a separate calling app
Cosa non è stato trattato nella nostra recensione
This comparison focused on small businesses and lean sales teams. We did not test bulk data imports at 50,000 records, nor did we measure call quality across regions. Enterprise contracts, custom security reviews, and partner add ons sit outside our scope. If you run a 100-seat floor, your priorities will differ from what we cover here.
Verdetto finale
| Categoria | Vincitore |
|---|---|
| 💰 Prezzi | CRM a capsule |
| 👥 Gestione dei contatti | CRM a capsule |
| 📞 Calling and Outreach | Chiudi CRM |
| 📊 Reporting Features | CRM a capsule |
| 🗂️ Gestione del progetto | CRM a capsule |
| Pipedrive si aggiudica 4 categorie su 7. | Chiudi CRM |
| 👶 Facilità d'uso | Cravatta |
| 🏆 Vincitore assoluto | CRM a capsule |
🏆 VINCITORE: CAPSULE CRM
Capsule CRM wins 4 of 7 categories.
Ideale per: small business owners, agencies keeping track of clients, and teams that want a free version first
Capsule CRM and Close CRM are not really competing for the same buyer. Capsule is a relationship database with a sales pipeline attached. Close is an outbound engine with a CRM attached.
Choose Close if your revenue comes from dialing. The built in calling, dialers, and coaching tools are worth the extra spend for teams that make sixty calls a day.
For most small businesses, Capsule CRM does more for less. It handles contact management, project boards, and reporting at half the entry price, and you can start free.
Maggiori informazioni su Capsule CRM a confronto
Here is how Capsule stacks up against other CRM providers:
Capsule vince su: flatter per-user pricing, faster setup, project boards for delivery work
HubSpot vince su: deeper marketing automation, a larger app marketplace, richer sales and marketing reporting
Capsule CRM vs Pipedrive
Capsule vince su: a genuinely free tier, contact history depth, built-in project management
Pipedrive vince su: pipeline-first design, more sales automation triggers, a stronger activity dashboard
Capsule vince su: a simpler interface, quicker onboarding, less admin work per user
Zoho vince su: broader customization, a huge suite of connected apps, lower cost at scale
Capsule CRM vs Freshsales
Capsule vince su: cleaner contact records, project boards, calmer navigation for new users
Freshsales vince su: a native phone system, AI lead scoring, tighter help desk ties through Freshworks
Maggiori informazioni su Close CRM a confronto
Close competes with a different group of tools:
Vittorie ravvicinate su: call quality and dialer depth, a cleaner rep interface, faster onboarding
GoHighLevel vittorie su: agency white-labelling, funnel building, bundled SMS marketing
Chiudi CRM vs Mantenere
Vittorie ravvicinate su: outbound calling, Smart Views for lead prioritization, quicker rep adoption
Keap vince su: invoicing and payments, appointment booking, long nurture campaigns
Chiudi CRM vs Campagna attiva
Vittorie ravvicinate su: phone-led selling, live coaching, activity reporting for reps
ActiveCampaign vince su: email deliverability, branching automations, segmentation for large lists
Chiudi CRM vs Forza vendita
Vittorie ravvicinate su: setup speed, cost for a small sales team, no admin required
Salesforce vince su: custom objects at scale, forecasting depth, partner network breadth
Domande frequenti
Keap è la scelta giusta se hai bisogno di automazione del marketing, campagne email, lead scoring e pagamenti, tutto in un'unica piattaforma.
It stores contacts, tracks sales opportunities, and manages tasks for small businesses. Teams use it to log customer interactions and run projects after a deal closes.
Quanto costa Capsule CRM?
The free version costs nothing for 250 contacts. Starter runs $18 per user per month and Growth runs $36, with a discount when billed annually.
Di cosa si occupa Close.com?
Close.com sells a sales CRM with calling, texting, and email built in. It suits inside sales teams that work leads by phone every day.
In che cosa Close si differenzia dagli altri CRM?
Most CRM software stores records. Close adds a dialer, SMS, and sequences, so it behaves more like a sales engagement tool than a database.
Che cosa è il miglior software CRM?
No perfect CRM exists for every team. Capsule fits relationship-led small businesses, while Close fits high-volume callers who need speed over customer data depth.
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