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This guide covers every SyncroMSP feature:
- Iniziare — Creazione dell'account e configurazione di base
- How to Use Automated Patch Management Software — Deploy patches and rollout updates across all machines
- How to Use Remote IT Access — Connect to any device for remote support in seconds
- How to Use Powerful IT Scripting — Run scripts to automate processes across endpoints
- How to Use Help Desk Software — Manage support requests from your clients quickly
- How to Use IT Ticketing System — Create a new ticket and track reported issues to resolution
- — Invia fatture e riscuoti pagamenti online — Generate invoices and collect payment automatically
- How to Use Identity Management — Control Microsoft 365 users and licenses from one place
- How to Use Security Baselines — Benchmark M365 tenants against CIS-aligned best practices
- How to Use Cloud Backup — Protect client data with automated file backups
Tempo necessario: 5 minuti per ogni servizio
In questa guida troverete anche: Consigli professionali | Errori comuni | Risoluzione dei problemi | Prezzi | Alternative
Perché fidarsi di questa guida
I’ve used SyncroMSP for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
SyncroMSP is one of the most powerful gestione IT piattaforme disponibili oggi.
Ma la maggior parte degli utenti ne sfrutta solo una minima parte delle potenzialità.
Questa guida ti mostra come utilizzare tutte le principali funzionalità.
Passo dopo passo, con schermate e consigli da professionisti.
SyncroMSP Tutorial
This complete how to use SyncroMSP tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
SyncroMSP
SyncroMSP combines RMM and PSA capabilities into a single platform built for managed service providers. Manage assets, automate tickets, and run your entire IT Attività commerciale from one dashboard. Start your free trial today.
Getting Started with SyncroMSP
Prima di utilizzare qualsiasi funzionalità, completa questa configurazione iniziale.
Ci vogliono circa 3 minuti.
Prima di iniziare, guarda questa breve panoramica:
Ora analizziamo passo passo ciascuna fase.
Passaggio 1: crea il tuo account
Go to the SyncroMSP website and click “Start Free Trial.”
Inserisci la tua email, Attività commerciale Scegli un nome e crea una password.
Sign in to confirm your account and follow the onboarding wizard.
✓ Punto di controllo: Controlla il tuo posta in arrivo per ricevere un'e-mail di conferma.
Step 2: Add Your First Customer
Click “Customers” in the left menu, then select “New Customer.”
Fill in the contact name, company, and email address.
Quick client onboarding includes importing customers in bulk and deploying the Syncro agent.
Ecco come si presenta la dashboard:
✓ Punto di controllo: You should see the main dashboard with your customer listed.
Step 3: Install the Syncro Agent
Download the Syncro agent installer for each client computer.
Syncro automates new computer setups after agent installation.
✅ Fatto: Sei pronto per utilizzare una qualsiasi delle funzioni seguenti.
How to Use SyncroMSP Automated Patch Management Software
Automatizzato Patch Management Software lets you deploy patches and updates across all managed devices at scale.
Ecco come usarlo passo dopo passo.
Step 1: Open the Patch Manager
Navigate to “Assets” and select the machines you want to update.
Click “Run Patch Management” from the action menu.
Step 2: Configure Your Rollout Policy
Choose which patches to include — critical, sicurezza, or all updates.
Set a schedule date and time for the rollout window.
Ecco come si presenta:
✓ Punto di controllo: You should see a list of pending patches for each device.
Attiva il bot e aggiungi il codice del widget al tuo sito web.
Click “Deploy” to push patches to all selected endpoints quickly.
Check the log for any error messages or reported issues.
✅ Risultato: All selected machines now have the latest patches installed.
💡 Consiglio da professionista: Standardized policy templates ensure consistent security settings across dispositivi — set one policy and apply it to every new machine.
How to Use SyncroMSP Remote IT Access
Remote IT Access lets you connect to any client computer for live support.
Remote access is provided via Paraspruzzi senza costi aggiuntivi.
Ecco come usarlo passo dopo passo.
Step 1: Select the Target Device
Go to your asset list and search for the client’s computer.
Click the device name to open its details page.
Step 2: Launch Remote Session
Fai clic sul “Accesso remoto” button at the top of the asset page.
Ecco come si presenta:
✓ Punto di controllo: A Splashtop window should open showing the remote desktop.
Passaggio 3: Risolvere il problema
Work on the client’s computer as if you were sitting in front of it.
Add comments to the ticket so your team can follow the changes.
✅ Risultato: You’ve fixed the client issue without an on-site visit.
💡 Consiglio da professionista: Use remote access during off-hours to handle updates — it saves time and avoids disrupting employees during work.
How to Use SyncroMSP Powerful IT Scripting
Powerful IT Scripting lets you run scripts across endpoints to automate repetitive tasks.
Syncro provides hundreds of ready-to-use scripts out of the box.
Ecco come usarlo passo dopo passo.
Step 1: Open the Script Library
Navigate to “Scripts” in the main menu to browse community resources.
Users can also create custom scripts for specific needs.
Step 2: Pick and Configure Your Script
Select a PowerShell script or write your own using the built-in editor.
Scripting capabilities help standardize processes across endpoints.
Ecco come si presenta:
✓ Punto di controllo: Your script should appear in the script list ready to run.
Step 3: Execute on Target Assets
Choose specific assets or groups, then click “Run Script.”
PowerShell scripts can be run on assets via Syncro for any kind of task.
✅ Risultato: Your script has executed across all selected machines.
💡 Consiglio da professionista: Share your best scripts with the Syncro community — other MSP developers post useful automazione content there daily.
How to Use SyncroMSP Help Desk Software
Help Desk Software lets you manage all client support requests from a single point.
Ecco come usarlo passo dopo passo.
Step 1: Set Up Notifications
Go to “Settings” and configure email notifications for incoming requests.
This ensures your team never misses a new support ticket.
Step 2: Review Incoming Tickets
Open the help desk dashboard to see all open tickets in one line.
SyncroMSP includes Smart Ticket Management for efficient ticket routing.
Ecco come si presenta:
✓ Punto di controllo: You should see all tickets sorted by priority.
Digita la tua risposta e usa le macro per le risposte più comuni.
Click a ticket, add your response, and update the status to resolved.
✅ Risultato: The client receives a notification that their issue is fixed.
💡 Consiglio da professionista: Create canned responses for common issues — it saves a nice amount of time and keeps replies consistent.
How to Use SyncroMSP IT Ticketing System
IT Ticketing System lets you create a new ticket, track progress, and close reported issues.
Ecco come usarlo passo dopo passo.
Step 1: Create a New Ticket
Click “Tickets” in the sidebar and select “New Ticket.”
Fill in the customer contact, subject line, and issue description.
Step 2: Assign and Prioritize
Assign the ticket to a team member and set priority level.
Ecco come si presenta:
✓ Punto di controllo: The ticket now appears in the assigned employee’s queue.
Step 3: Track and Close
Monitor ticket progress, add comments, and close when done.
✅ Risultato: Every client request is tracked from start to finish with full documentation.
💡 Consiglio da professionista: Use ticket tags to search and filter by issue type — it makes spotting patterns easy.
How to Use SyncroMSP Billing & Invoicing
Fatturazione e fatturazione lets you generate invoices automatically based on your service contracts.
SyncroMSP generates invoices automatically based on customizable factors.
Ecco come usarlo passo dopo passo.
Step 1: Set Up Billing Profiles
Go to a customer’s profile and configure their payment terms.
Add recurring line items for managed services contracts.
Step 2: Review Draft Invoices
Navigate to “Invoices” to see auto-generated drafts ready for review.
Ecco come si presenta:
✓ Punto di controllo: You should see invoice totals matching your service agreements.
Step 3: Send and Collect Payment
Click “Send” to email the invoice to your client directly.
✅ Risultato: Your client receives the invoice and can pay online.
💡 Consiglio da professionista: Enable auto-billing to take care of recurring payments — it removes that monthly headache entirely.
How to Use SyncroMSP Identity Management
Identity Management lets you manage Microsoft 365 user licenses and security compliance from Syncro.
SyncroMSP automatizza le attività di Entra ID come la sincronizzazione degli utenti e il ripristino delle password.
Ecco come usarlo passo dopo passo.
Step 1: Connect Microsoft 365
Go to “Integrations” and link your client’s Microsoft 365 tenant.
Grant the required permissions to enable the sync functionality.
Step 2: View and Manage Users
Open the identity panel to see all users, licenses, and sign-in dati.
Ecco come si presenta:
✓ Punto di controllo: All Microsoft 365 users should appear with their license status.
Step 3: Take Action on Accounts
Reset passwords, enable MFA, or disable deleted accounts directly.
✅ Risultato: Your client’s Microsoft 365 environment is managed from one place.
💡 Consiglio da professionista: Review the Entra ID sync log weekly to catch unauthorized sign-in attempts Presto.
How to Use SyncroMSP Security Baselines
Security Baselines lets you benchmark M365 tenants against CIS-aligned best practices.
Ecco come usarlo passo dopo passo.
Step 1: Run a Baseline Scan
Open the Security Baselines tab and select the client’s tenant.
Click “Scan” to check their current configuration against the baseline.
Fase 2: Esaminare i risultati
The scan produces a score showing how the tenant measures up.
Ecco come si presenta:
✓ Punto di controllo: You should see a pass/fail list for each security setting.
Esamina ogni suggerimento e fai clic su "Correggi" per applicare le modifiche.
Click on failed items and apply the recommended fix with one click.
✅ Risultato: Your client’s M365 security now aligns with industry standards.
💡 Consiglio da professionista: Schedule monthly baseline scans so you can learn about security drift before it becomes a problem.
How to Use SyncroMSP Cloud Backup
Backup su cloud lets you protect client data with automated file backups.
Ecco come usarlo passo dopo passo.
A seconda del piano scelto, potrebbe essere necessario un componente aggiuntivo di backup attivo.
Go to the asset page and enable Cloud Backup for the target device.
Choose which folders and file types to include.
Passaggio 2: Imposta la pianificazione
Pick a backup frequency — daily, weekly, or continuous.
Ecco come si presenta:
✓ Punto di controllo: You should see the next scheduled backup date and time.
Step 3: Verify and Restore
Check the backup log to confirm the data is stored properly.
If needed, restore any file to its original or new location.
✅ Risultato: Client data is backed up and easy to recover.
💡 Consiglio da professionista: Run a test restore once a month — it confirms backups work and gives clients peace of mind.
SyncroMSP Pro Tips and Shortcuts
After testing SyncroMSP for over a year, here are my best tips.
Scorciatoie da tastiera
| Azione | Scorciatoia |
|---|---|
| Search assets | Ctrl + K |
| New ticket | Ctrl + Maiusc + T |
| Quick customer search | Ctrl + Maiusc + C |
| Apri le notifiche | Ctrl + Maiusc + N |
Funzionalità nascoste che la maggior parte delle persone non nota
- API Key Access: Generate an api key under Settings to connect Syncro with third-party developer tools and build custom integrations — the documentation covers every endpoint.
- Chocolatey App Deployment: Chocolatey is the default app deployment tool for Syncro — use it to install or uninstall software on any device without logging in.
- Policy-Based Automazione: Policies can apply various settings for automated setups — nice for ensuring every startup configuration matches your standard, as Andy from the Syncro community points out.
SyncroMSP Common Mistakes to Avoid
Mistake #1: Skipping Policies During Onboarding
❌ Sbagliato: Adding new clients without applying a policy — then manually configuring each computer.
✅ A destra: Set up core policies first so Intune can automate complete hands-off rollouts for new devices upon startup.
Mistake #2: Ignoring Ticket Automation
❌ Sbagliato: Manually sorting every ticket — a real headache as your business grows.
✅ A destra: Use the PSA automation rules to route tickets by type, client, or keyword.
Mistake #3: Not Using the Scripting Library
❌ Sbagliato: Logging into each machine to run things manually when Syncro has hundreds of scripts.
✅ A destra: Browse the script library, pick a pre-built script, and run it across all endpoints at speed.
SyncroMSP Troubleshooting
Problem: Syncro Agent Not Showing Online
Causa: The agent may not be installed correctly or a firewall is blocking the connection.
Aggiustare: Uninstall and reinstall the agent, then check that port 443 is open on the device.
Problem: Patches Failing to Install
Causa: Low disk space or a Windows Update error on the target machine.
Aggiustare: Free up disk space, run Windows Update manually once, then retry the patch rollout.
Problem: Invoices Not Generating Automatically
Causa: Billing profiles may be missing required fields or recurring items were deleted.
Aggiustare: Check the customer’s billing tab, re-add any missing line items, and save changes.
📌 Nota: If none of these fix your issue, contact SyncroMSP support.
Che cos'è SyncroMSP?
SyncroMSP is an IT management platform that combines RMM and PSA capabilities into a single system.
Think of it like a command center for your entire managed services business.
SyncroMSP, Inc. offers gestione degli endpoint and IT automation for MSPs of any scale.
Guarda questa breve panoramica:
Include le seguenti caratteristiche principali:
- Automated Patch Management Software: Deploy patches and updates across all managed devices
- Remote IT Access: Connect to any client computer for live remote support
- Powerful IT Scripting: Run PowerShell scripts to automate processes across endpoints
- Help Desk Software: Manage all client support requests from one dashboard
- IT Ticketing System: Create, track, and close tickets with full documentation
- Fatturazione e fatturazione: Generate invoices automatically and collect payment online
- Identity Management: Manage Microsoft 365 users, licenses, and Entra ID tasks
- Security Baselines: Benchmark M365 tenants against CIS-aligned best practices
- Backup su cloud: Protect client data with automated file backups and easy restores
Per una recensione completa, consulta la nostra SyncroMSP review.
Prezzi di SyncroMSP
Here’s what SyncroMSP costs in 2026:
| Piano | Prezzo | Ideale per |
|---|---|---|
| Piano di base | $129 | Solo technicians and small MSP startups |
| Piano di squadra | $179 | Growing teams that need full PSA and RMM capabilities |
Prova gratuita: Yes — try SyncroMSP free before you commit.
Garanzia di rimborso: Contatta l'assistenza clienti per i dettagli sul rimborso.
💰 Miglior rapporto qualità-prezzo: Team Plan — it unlocks the full ability to manage your entire MSP operation.
SyncroMSP contro le alternative
How does SyncroMSP compare? Here’s the competitive landscape:
| Attrezzo | Ideale per | Prezzo | Valutazione |
|---|---|---|---|
| SyncroMSP | All-in-one RMM + PSA | $ 129/mese | ⭐ 4.6 |
| Atera | Per-tech pricing | $ 149/mese | ⭐ 4.6 |
| N-abile | scala aziendale | Costume | ⭐ 4.3 |
| NinjaOne | Easy setup speed | Costume | ⭐ 4.8 |
| ConnectWise | Large MSP teams | Costume | ⭐ 4.1 |
| Gestisci motore | IT asset tracking | $ 12/mese | ⭐ 4.4 |
| Pulseway | Mobile management | 42 dollari al mese | ⭐ 4,5 |
| Microsoft Intune | Microsoft stack | 8 dollari al mese | ⭐ 4,5 |
| Servizio fresco | ITSM beginners | $ 19/mese | ⭐ 4,5 |
| Spazzatrice | Network discovery | Costume | ⭐ 4.4 |
| Jamf Pro | Gestione dei dispositivi Apple | 8 dollari al mese | ⭐ 4.6 |
Scelte rapide:
- Il migliore in assoluto: SyncroMSP — combines RMM and PSA at one fixed cost per technician
- Miglior budget: ManageEngine — starts low and scales with your needs
- Ideale per principianti: NinjaOne — clean UI that’s easy to learn
- Best for Apple shops: Jamf Pro — built specifically for Mac and iOS management
🎯 SyncroMSP Alternatives
Cerchi alternative a SyncroMSP? Ecco le migliori opzioni:
- 🚀 Atera: Per-technician pricing with unlimited devices, built-in remote access, and AI-powered ticketing for fast-moving teams.
- 🏢 N-abile: Enterprise-grade RMM with deep automation, backup, and security tools for large MSP operations.
- 🌟 NinjaOne: Top-rated for ease of use with a clean interface, fast deployment, and strong patch management capabilities.
- ⚡ ConnectWise: Full PSA plus RMM suite designed for larger teams that need deep customization and scale.
- 💰 Gestisci motore: Budget-friendly IT management with strong asset tracking and help desk features for growing businesses.
- 📊 Pulseway: Mobile-first RMM that lets you manage devices from your phone with real-time alerts and automation.
- 🔒 Microsoft Intune: Autopilot configures devices automatically upon startup — best for shops deep in the Microsoft environment.
- 👶 Freshservice: Beginner-friendly ITSM with an intuitive UI, great for teams transitioning from spreadsheets to ticketing software.
- 🔧 Spazzatrice: Powerful network discovery and gestione delle risorse IT for organizations that care about full visibility.
- 🎯 Jamf Pro: The go-to platform for Apple device management with zero-touch deployment and strong content controls.
Per l'elenco completo, consultare il nostro SyncroMSP alternatives guida.
⚔️ Confronto con SyncroMSP
Ecco come SyncroMSP si posiziona rispetto a ciascun concorrente:
- SyncroMSP contro Atera: Syncro bundles PSA free with RMM; Atera charges more per technician but offers unlimited endpoints.
- SyncroMSP contro N-able: N-able suits enterprise scale while Syncro targets small to mid-size MSPs with simpler pricing.
- SyncroMSP contro NinjaOne: NinjaOne has a cleaner UI; Syncro wins on PSA and billing built into one platform.
- SyncroMSP contro ConnectWise: ConnectWise offers deeper customization; Syncro is faster to set up and easier to learn.
- SyncroMSP contro ManageEngine: ManageEngine costs less but lacks the integrated PSA functionality Syncro includes.
- SyncroMSP contro Pulseway: Pulseway excels at mobile management; Syncro offers stronger ticketing and invoicing tools.
- SyncroMSP contro Microsoft Intune: Intune handles device enrollment well; Syncro adds RMM, scripting, and PSA on top.
- SyncroMSP contro Freshservice: Freshservice focuses on ITSM; Syncro covers both RMM and PSA for full MSP management.
- SyncroMSP contro Lansweeper: Lansweeper is stronger for network discovery; Syncro provides broader MSP management resources.
- SyncroMSP contro Jamf Pro: Jamf is Apple-only; Syncro covers Windows, Mac, and cross-platform environments.
Start Using SyncroMSP Now
You learned how to use every major SyncroMSP feature:
- ✅ Automated Patch Management Software
- ✅ Remote IT Access
- ✅ Powerful IT Scripting
- ✅ Help Desk Software
- ✅ IT Ticketing System
- ✅ Chat di gruppo
- ✅ Identity Management
- ✅ Security Baselines
- ✅ Cloud Backup
Passo successivo: Scegli una funzionalità e provala subito.
Most people start with Automated Patch Management Software.
Ci vogliono meno di 5 minuti.
Domande frequenti
Quanto costa Syncro?
SyncroMSP offers two plans: Core at $129 per month and Team at $179 per month, both per technician with unlimited endpoints.
What is Syncro used for?
Syncro is used by managed service providers to handle remote monitoring, ticketing, billing, and IT automation from a single PSA and RMM platform.
How to run a script in Syncro?
Go to the Scripts section, select a pre-built or custom script, choose your target assets, and click “Run Script” to execute it.
Does Syncro have an API?
Yes, Syncro has a full REST API. Generate an api key in Settings to post data, pull reports, and build custom integrations.
What is synchro MSP?
Synchro MSP is a common misspelling of SyncroMSP, an IT management platform by Servably, Inc. that bundles RMM and PSA tools for MSPs.
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