Running an IT help desk can be a real headache, right?
Juggling tickets, managing assets, and keeping everyone happy is tough.
If you’ve been using Freshservice, you might feel like it’s not quite cutting it anymore.
Maybe the cost is too high, or you’re missing some key features.
This can lead to slow support, frustrated teams, and unhappy users.
But what if there was a better way?
What if you could find a tool that fits your needs and makes your life easier?
In this article, we’ll explore the 9 best Freshservice alternatives to help you find the right solution to boost your IT management in 2025.
Let’s get started.
What are the Best Freshservice Alternatives?
Finding the right IT management tool is a big decision.
With so many options out there, it can be hard to know where to start.
We’ve done the heavy lifting for you by carefully researching and ranking the top Freshservice alternatives.
Here are our top recommendations to help you make an informed choice.
1. Atera (⭐️4.8)
Atera is a complete IT management platform.
It combines RMM, PSA, and help desk features into one tool.
It’s a great choice for IT professionals and managed service providers.
Our Take
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Key Benefits
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Pricing
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Cons
2. NinjaOne (⭐️4.6)
NinjaOne offers powerful and simple-to-use RMM software.
Its platform helps you manage and secure your devices easily.
You can automate tasks and provide great support to your clients.
Key Benefits
- Centralized Control: Manage all devices from a single location.
- Powerful Automation: Automate tasks to save hours.
- Reliable Patching: Keep systems updated and secure.
- Quick Remote Access: Instantly connect to user devices.
- Excellent Support: Get fast help when you need it.
- Warranty Tracking: Track 100% of your device warranties.
Pricing
- Free trial Available
- No public fixed price.
- Contact them for a personalized quote.
Pros
Cons
3. N-able (⭐️4.5)
N-able provides a suite of tools for IT service management.
It focuses on security and automation.
This platform helps you protect your networks and streamline your workflows for efficiency.
Key Benefits
- Comprehensive RMM: Full remote monitoring.
- Advanced Security: Protect against cyber threats.
- Patch Management: Keep all software up to date.
- Backup & Recovery: Secure client data easily.
- Reporting Tools: Get insights into IT health.
- Automation: Streamline routine IT tasks.
Pricing
- Free Trial Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
4. ConnectWise (⭐️4.2)
ConnectWise is a big player in the MSP space.
It has a full range of solutions from business management to cybersecurity.
Its tools help businesses grow and scale their operations.
Key Benefits
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Detailed Reporting: Get deep insights into your business.
- Mobile Access: Manage on the go with ease.
Pricing
- Free Trial Available.
- No public fixed price.
- Contact sales for a quote.
Pros
Cons
5. ManageEngine (⭐️4.0)
ManageEngine offers a wide variety of IT solutions.
From help desk to network monitoring, it covers all bases.
It is a very flexible and comprehensive platform for all IT needs.
Key Benefits
- Broad Product Range: Many tools for IT.
- Cost-Effective: Often more affordable options.
- Strong Reporting: Get good data insights.
- Automation Capabilities: Automate tasks well.
- Scalable Solutions: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Pricing
- Free Trial Available.
- Custom Quote Available.
Pros
Cons
6. SyncroMSP (⭐️3.8)
SyncroMSP is an all-in-one RMM and PSA platform.
It’s built for MSPs who want to simplify their work.
It offers automated billing and powerful remote access features.
Key Benefits
- All-in-One Tool: RMM, PSA, remote access.
- Per-Tech Pricing: Affordable for growing teams.
- Integrated Billing: Streamline invoicing processes.
- Scripting Engine: Automate complex tasks easily.
- Built-in Ticketing: Manage help desk requests.
- Good Community: Get help from other users.
Pricing
- Core Plan: $129/month per user.
- Team Plan: $179/month per user.
Pros
Cons
7. Kaseya (⭐️3.2)
Kaseya provides a wide range of IT management solutions.
It’s known for its automation and security.
Their products are designed to help IT teams work more efficiently.
Key Benefits
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Enhance Your Cyber Defense.
Pricing
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
8. Pulseway (⭐️3.0)
Pulseway is known for its mobile-first RMM solution.
It lets you manage your IT from anywhere.
It’s great for teams who need to stay connected on the go.
Our Take
Looking to improve your IT management? Start a free trial of Pulseway today to see the power of mobile RMM.
Key Benefits
Pulseway offers powerful features, especially for on-the-go management:
- Real-time Mobile Access: Fix issues from any mobile device, saving significant time.
- Broad Device Support: Monitors Windows, macOS, Linux, and network devices.
- Automated Patching: Keeps over 220 third-party applications and OS up-to-date.
- Integrated Solutions: Combines RMM, PSA, and IT asset management in one platform.
- Fast Issue Resolution: Instant alerts enable you to detect and fix problems more quickly.
Pricing
- 3 years: $27/month
- Annual: $44/month
- Monthly: $67/month
Pros
Cons
9. SuperOps (⭐️2.8)
SuperOps is an AI-powered PSA and RMM platform.
It helps MSPs automate tasks and run their business better.
This tool is built to be modern and very user-friendly.
Key Benefits
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Easy to use and navigate.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Pricing
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: $129/user/month.
- Unified Advance: $159/user/month.
Pros
Cons
Buyers Guide
When doing our research to find the best product, we determined it using these factors:
- Pricing: We looked at the cost of each platform, paying attention to custom pricing, hidden fees, and whether they offered an affordable pricing and cost-effective solution.
- Features: We explored the core features of each product, including their AI capabilities and how they use machine learning. We also evaluated their service desk, service management platform, itsm platform, Jira Service Management, SolarWinds Service Desk, Jira Software, saas management, Service Requests, Service Catalog, Self-Service Portals, and their ability to automate workflows and offer robust automation. We also looked for features like a knowledge base, knowledge base articles, remote desktop, and asset tracking for managing its assets.
- Support & Management: We checked for their service management processes and service management capabilities, focusing on incident management, change management, and operations management. We also considered how they handle ticket management, request management, and their ability to create tickets through multiple communication channels and web form. We assessed their approach to support operations, service delivery, and how they handle customer support and customer interactions across multiple channels and with multi-channel support and multi-channel ticketing. Key factors included ticket resolution time, ticket status, and how they ensure customer satisfaction and employee satisfaction and enhances employee satisfaction.
- Usability & Integration: We examined the user-friendly interface, seamless integration with other tools like Microsoft Teams, and the ability for seamless collaboration for other team members. We also examined reporting features for making data-driven decisions and their approach to handling security risks.
- Flexibility & Scalability: We considered whether the platform was a cloud based or cloud-based platform, offered flexible deployment, extensive customization options, and provided a comprehensive solution on one platform for allowing customers and support teams to work effectively. We also considered features that improve agent performance and service level agreements, as well as how they handle resolved tickets and ticket forms.
Wrapping Up
Choosing the right desk software is a big step for any IT team.
We have walked you through some of the best alternatives to Freshservice.
Each tool has its strengths, from powerful asset management to better ways of handling support tickets.
The key is to find the platform that matches your specific needs.
Many of these tools offer advanced features and even AI-driven automation to make your job easier.
Don’t settle for a tool that doesn’t quite fit.
The right choice can save you time, money, and a lot of headaches down the road.
Frequently Asked Questions
What are the main differences between Freshservice and Atera?
Freshservice focuses on ITSM, while Atera is a complete RMM and PSA platform. Atera provides a more all-in-one solution for MSPs, including remote monitoring and professional services automation, while Freshservice is geared more towards internal IT departments.
How does Atera’s AI Copilot help IT teams?
Atera’s AI Copilot automates tasks, generates script suggestions, and provides smart insights to help IT professionals work more efficiently. It can summarize tickets, draft responses, and help with troubleshooting.
What is the primary function of Atera’s IT Autopilot?
Atera’s IT Autopilot is designed to maintain and secure your IT environment proactively. It uses automation to perform routine tasks like patching, maintenance scripts, and other proactive actions to prevent issues before they occur.
Is NinjaOne better than Freshservice for remote monitoring?
NinjaOne is highly regarded for its user-friendly and powerful remote monitoring and management (RMM) capabilities. It provides a more modern, streamlined experience for managing endpoints compared to Freshservice’s more traditional ITSM approach.
What is the biggest advantage of using an all-in-one platform like Atera?
Using an all-in-one platform like Atera eliminates the need for multiple separate tools. It consolidates RMM, PSA, and help desk functionalities, which simplifies workflows, reduces costs, and provides a unified view of your IT operations.
