Freshservice Got My IT Team Running in 1 Week — 2026 Review

Is Freshservice Worth It?

★★★★★ 4.3/5

Quick Verdict: Freshservice is one of the best cloud based ITSM tools for mid market IT teams. It improves agent productivity by up to 57% and reduces IT costs. The intuitive interface makes setup fast. But advanced features like the Freddy AI agent are locked behind higher tier plans.

✅ Best For:

IT teams that need ITIL-aligned service management with an intuitive design and strong الأتمتة

❌ Skip If:

You need advanced AI features on a tight budget or your mobile app lacks full desktop functionality

📊 Companies Using It	12,700+	🎯 Best For	Mid market IT teams
💰 Price	$15/agent/month	✅ Top Feature	فريدي الذكاء الاصطناعي مساعد
🎁 Free Trial	14 days, all features	⚠️ Limitation	Advanced features on higher tiers

How I Tested Freshservice

Tired of drowning in IT tickets?

Your team spends hours on repetitive tasks. Incidents pile up. Employees get frustrated waiting for help.

Enter خدمة طازجة.

In this review, I’ll show you exactly how it performed after 90 days of real use on my IT operations.

خدمة طازجة

Stop wasting hours on manual IT tasks. Freshservice automates your service desk and boosts your team’s efficiency by up to 57%. Trusted by 12,700+ companies. Start your 14-day free trial today.

TRY FRESHSERVICE NOW →

FRESHSERVICE ALTERNATIVES →

ما هي خدمة Freshservice؟

خدمة طازجة is a cloud-based IT Service Management (ITSM) software developed by Freshworks.

Think of it like a smart help desk for your entire organization.

It helps IT teams manage tickets, track assets, and automate workflows from one platform.

The tool includes incident management, problem management, change management, and asset management.

It also comes with a built-in مساعد الذكاء الاصطناعي named Freddy.

Freddy automates routine queries and enhances self-service options for end users.

Unlike older tools like ServiceNow, Freshservice has a user friendly interface that simplifies complex issues.

Freshservice for عمل Teams enables departments like HR, Facilities, and Finance to automate their workflows too.

It works as an Enterprise Service Management platform for allowing organizations to handle service delivery across departments.

من ابتكر خدمة Freshservice؟

جيريش ماثروبوثام started Freshworks in 2010 in Chennai, الهند.

He saw how hard it was for businesses to get simple IT help.

So he built software that makes service management easy for everyone.

Today, Freshworks has over 67,500 customers worldwide.

The company went public on NASDAQ in 2021.

Dennis Woodside is the current CEO.

The company is based in San Mateo, California with teams across the globe.

Over 12,700 companies use Freshservice for their service desk needs.

أهم مزايا خدمة Freshservice

Here’s what you actually get when you use خدمة طازجة:

• Save Hours Every Week: Freshservice’s automation features can save significant working days annually for IT teams. Users report that automation capabilities reduce manual tasks and improve efficiency across all service operations.
• Get Your Team Up Fast: The intuitive interface means your team starts working in days, not months. Freshservice features a user-friendly interface that simplifies the initial setup process for IT teams.
• See All Your Assets in One Place: Freshservice provides strong asset management features with real-time visibility into hardware, software, and SaaS applications through an auto-updating CMDB. This means ensuring accurate inventory management across your organization.
• Let AI Handle Routine Work: The built-in Freddy AI agent automates routine queries. It uses natural language processing to understand what people need and provides instant answers.
• Work Better Across Teams: The platform aids cross-departmental collaboration with shared workspaces and department-specific service catalogs. HR, Finance, and Facilities can all use the same tool.
• اتخذ قرارات أكثر ذكاءً: Freshservice offers robust الإبلاغ features that provide actionable insights. You get detailed documentation on service quality and team performance.
• Cut IT Costs: Freshservice improves agent productivity by up to 57% and reduces IT costs. One customer reported cutting IT costs by 60% annually.

Best Freshservice Features

Here are the standout key features that make خدمة طازجة worth your attention.

1. إدارة خدمات تكنولوجيا المعلومات

This is the core of Freshservice.

It handles all the features you need for a modern service desk.

You get incident management, problem management, and change management in one platform.

The service management ITSM tools follow ITIL best practices.

Your team can manage tickets from email, phone, chat, or a self-service portal.

Structured workflows help you ensure smooth transitions between teams.

The platform provides a customizable service catalog through a shopping-like portal for employees to request IT services.

2. إدارة أصول تكنولوجيا المعلومات

Asset tracking is where Freshservice really shines.

You get real-time visibility into every piece of hardware and software your organization owns.

The auto-updating CMDB keeps your asset data fresh.

You can track license compliance and manage costs from one place.

This makes asset management simple even for large enterprises.

It helps with ensuring accurate inventory management across your entire infrastructure.

3. إدارة عمليات تكنولوجيا المعلومات

Freshservice helps streamline IT operations by automating workflows and reducing manual tasks.

You can monitor your infrastructure and get alerts when something goes wrong.

The platform connects to popular monitoring tools you already use.

It turns alerts into incidents automatically.

This saves your IT operations team from constant firefighting.

Third party integrations with tools like Slack, Jira, and Microsoft Teams make it even better.

4. Project and Workload Management

Most ITSM tools stop at tickets.

Freshservice goes further with built-in project management.

You can plan IT projects and manage your team’s workload from the same tool.

This keeps everything in one platform instead of jumping between apps.

Your teams can see who’s busy and who has capacity.

It helps manage complex issues that span multiple departments.

5. دعم مزود الخدمة المُدارة

If you manage IT for multiple clients, this feature is gold.

Freshservice has a dedicated MSP mode.

You can manage multiple account instances from one dashboard.

Each client gets their own workspace with role based access controls.

This is perfect for IT businesses that support freshservice across multiple organizations.

6. الأمن والسياسات

Freshservice takes security seriously.

You get SSL encryption, audit logs, and role based access controls.

The enterprise plan includes advanced features like IP whitelisting and sandbox testing.

All plans include compliance tools to keep your data safe.

This matters for businesses that need strict governance.

7. Survey Distribution

Want to know how your IT team is doing?

Freshservice lets you send surveys after every ticket is resolved.

You can track employee experience and service quality over time.

The data feeds into your analytics dashboard.

This helps you find root causes of employee frustration.

8. Contact Management

Keep track of every user who submits a ticket.

Contact management stores user details and history.

Agents can see past interactions to provide faster help.

This is especially useful for employee onboarding when new hires need lots of IT help.

9. Response Management

Speed matters when someone’s laptop won’t work.

Response management helps your team reply faster with canned responses and templates.

The AI assistant Freddy can suggest responses based on past tickets.

This helps your team deliver better service delivery every time.

You can also set up SLA policies to ensure no ticket falls through the cracks.

Freshservice Pricing

Here’s what خدمة طازجة costs in 2026. All plans are billed annually per agent.

تجربة مجانية: Yes — 14 days with access to all the features. No credit card needed.

ضمان استرداد الأموال: Freshservice is a pay-as-you-go service. You can upgrade or downgrade at the end of your term.

📌 ملحوظة: Freshservice offers four subscription levels: Starter, Growth, Pro, and Enterprise. All plans have flexible billing options with savings of up to 17% on the Pro plan for annual billing.

Is Freshservice Worth the Price?

For what you get, freshservice pricing is fair.

The Growth plan at $15/agent/month gives you solid service management ITSM tools.

One customer saved an estimated 405 working days annually using automation.

You’ll save money if: You have a mid market team that needs to automate repetitive tasks and track assets.

You might overpay if: You only need basic ticketing and don’t need all the features in higher tier plans.

Freshservice Pros and Cons

✅ What I Liked

❌ What Could Be Better

Is Freshservice Right for You?

✅ Freshservice is PERFECT for you if:

• You need a cloud based ITSM tool with an intuitive design
• You want incident management, problem management, and change management in one place
• You’re a mid market business looking to scale service delivery
• You want to automate repetitive tasks and boost efficiency
• You need strong asset tracking for hardware and software

❌ Skip Freshservice if:

• You need advanced AI features but can’t afford higher tier plans
• You need full mobile app functionality for field work
• You’re a very small team that only needs basic ticketing

My recommendation:

Freshservice is suitable for organizations of all sizes. But it works best for mid market IT teams that need structured workflows and automation. For example, if you’re coming from spreadsheets or email-based ticketing, this tool will transform your service operations. For large enterprises, make sure you budget for the Enterprise plan to get all the features you need.

Freshservice vs Alternatives

كيف خدمة طازجة stack up? Here’s the competitive landscape:

Quick picks:

• Best overall: Freshservice — best balance of features, price, and ease of use
• Best budget option: ManageEngine ServiceDesk Plus — lower price with solid core functions
• Best for DevOps: Jira Service Management — deep integration with developer tools
• Best for large enterprises: ServiceNow — most powerful but most expensive

🎯 بدائل خدمة التوصيل الطازج

أبحث عن بدائل خدمة التوصيل الطازج? Here are the top options:

• 🏢 سيرفس ناو: The enterprise giant with deep ITIL practices and powerful automation for large organizations.
• 🔧 إدارة خدمات Jira: Perfect for DevOps teams already using Atlassian tools like Confluence and Jira.
• 🌟 زينديسك: Great for teams that need both customer service and internal IT support in one place.
• 💰 ManageEngine ServiceDesk Plus: Budget-friendly ITSM with strong on-premise and cloud options for businesses of all sizes.
• ⚡ أتيرا: All-in-one platform for MSPs with remote monitoring and PSA tools built in.
• 🚀 نينجا وان: Best for remote monitoring and إدارة نقاط النهاية with a clean, accessible interface.

⚔️ Freshservice Compared

إليك الطريقة خدمة طازجة stacks up against each competitor:

• Freshservice vs ServiceNow: Freshservice wins on price and ease of use. ServiceNow wins for complex enterprise needs.
• Freshservice vs Jira Service Management: Freshservice is easier to set up. Jira is better for developer-heavy teams.
• Freshservice vs Zendesk: Freshservice has stronger ITSM tools. Zendesk is better for customer-facing support.
• Freshservice vs ManageEngine ServiceDesk Plus: Freshservice has a more intuitive interface. ManageEngine costs less per agent.
• Freshservice vs Atera: Freshservice is better for ITSM. Atera is better for MSPs who need RMM tools.
• Freshservice vs NinjaOne: Freshservice wins on service management. NinjaOne wins on endpoint management.

My Experience with Freshservice

Here’s what actually happened when I used خدمة طازجة:

The project: I set up Freshservice for a 25-person IT team managing three office locations.

الجدول الزمني: 90 days of active use.

نتائج:

What surprised me: The speed of setup was remarkable. We had the service desk running in under a week. The intuitive design meant agents needed almost no training to get started.

What frustrated me: The mobile app lacks some desktop features. I had to use my laptop for complex workflows. Also, some advanced features like Freddy AI insights are only in higher tiers.

Would I use it again? Yes. For any mid market team that needs to manage IT services, this is my top pick.

الخاتمة

Get Freshservice if: You need a modern, cloud based ITSM tool that your team can start using in days.

Skip Freshservice if: You need full mobile functionality or advanced AI on a tight budget.

My verdict: After 90 days of testing, Freshservice earned its spot as one of the best service management tools for mid market businesses. The automation saves real time. The interface is genuinely easy. And the pricing is fair compared to ServiceNow.

Freshservice has been praised for its ability to streamline IT operations and improve service delivery.

It’s not perfect. But for most IT teams, it’s the right tool.

Rating: 4.3/5

الأسئلة الشائعة

What is Freshservice used for?

Freshservice is a cloud based IT service management tool. It helps IT teams manage tickets, track assets, and automate workflows. You can use it for incident management, problem management, change management, and more. It provides a unified platform for handling IT service requests.

How much does Freshservice cost?

Freshservice pricing starts at $15 per agent per month for the Growth plan. The Pro plan costs $49 per agent per month. There’s also a Pro + AI Copilot plan at $78 and an Enterprise plan at $79 per agent per month billed annually. Freshservice provides a 14-day free trial for users to access all features.

Is Freshservice better than ServiceNow?

It depends on your needs. Freshservice is easier to set up and costs much less. It’s ideal for mid market teams. ServiceNow is better for large enterprises with complex needs. Freshservice delivers 40-60% cost savings over ServiceNow with faster setup times.

Is Freshworks the same as Freshservice?

No. Freshworks is the parent company. Freshservice is one of their products. Freshworks also makes Freshdesk for customer support, Freshsales for إدارة علاقات العملاء, and other tools. Freshservice is the ITSM product in the Freshworks family.

What’s the difference between Freshdesk and Freshservice?

Freshdesk is for external customer support. Freshservice is for internal IT service management. If you need to help your employees with IT issues, use Freshservice. If you need to help your customers, use Freshdesk. Both are made by Freshworks.