⚡ حكم سريع:
- الأسعار: مبيعات جديدة إدارة علاقات العملاء starts at $9/user/month. ClickUp has a free forever plan, with paid plans from $7/user/month.
- الأفضل لـ: Freshsales CRM for sales teams tracking leads, contacts and deals. ClickUp for teams that manage projects, tasks and due dates.
- الفرق الرئيسي: Freshsales is customer relationship management software. ClickUp is a project management platform.
- اختيارنا: ClickUp for most teams, scoring 4.3 against 4.0, because the free plan covers real work before you spend anything.
Freshsales CRM and ClickUp are not really competitors.
One tracks people who might buy from you.
The other tracks the work your team owes.
الشركات الصغيرة still compare them every week.
That happens because both promise to hold your عمل العمليات في مكان واحد.
The gap shows up fast once you look at what each one stores.
ملخص
This full Freshsales CRM vs ClickUp comparison covers pricing, core features and who each tool fits.
ملكنا الكاتب spent hands-on time inside ClickUp directly.
Notes on Freshsales come from Freshworks documentation plus G2 and Capterra review بيانات.
Every price below comes from each vendor’s published plans.
By the end you will know which platform belongs in your tech stack.
ما هو نظام إدارة علاقات العملاء Freshsales؟
Freshsales CRM is cloud-based customer relationship management software from Freshworks.
It launched in 2016 as the second major product in the Freshworks suite.
Sales teams use it to store contacts, track deals and log sales activities.
Freddy AI scores leads, predicts deal risk and suggests the next best action.
The tool is built mainly for small and medium sized businesses.
Freshworks says over 67,000 customers worldwide now run on its products.
Here is a closer look at how the platform works day to day.
نظام إدارة علاقات العملاء Freshsales
A sales CRM with Freddy AI scoring built in. Phone, email, chat and SMS sit in one صندوق الوارد. The free trial runs 21 days.
أسعار نظام إدارة علاقات العملاء Freshsales
Freshsales sells three tiers. All prices are per user per month.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| نمو | 9 دولارات/للمستخدم/شهرياً | Small sales teams starting with a CRM |
| محترف | 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Growing teams that need sales sequences and deeper الأتمتة |
| مَشرُوع | 59 دولارًا أمريكيًا/للمستخدم/شهريًا | Larger teams needing مراجعة logs and custom modules |
Pricing verified September 2026.
تجربة مجانية: 21 days on every tier. You can create a new account and explore the features with no credit card required.
ضمان استرداد الأموال: Freshworks publishes no refund window. Monthly billing lets you cancel at the end of a cycle instead.
📌 ملحوظة: Freshworks sells add ons such as extra Freddy AI credits and phone credits. Those and other features sit outside the plan price, so a $9 seat can cost more once calling is switched on.
⚠️ Pricing conflict: Third-party sources list a free plan for up to 3 users, an entry tier at $11 per user, and an Enterprise plan at $71 per user. Our CSV data is canonical, so we show $9, $39 and $59. Freshsales pricing has dropped 2 to 3 times over the years, which explains the gap. Check the Freshworks website before verifying your final cost.
المزايا الرئيسية لنظام إدارة علاقات العملاء Freshsales
Here is what makes Freshsales CRM worth a look:
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. That ranking lifts conversion rates by pushing reps toward warm contacts first.
- 360-degree customer view: Every touchpoint lands on one timeline. Customer data stays centralized instead of scattered across inboxes.
- Built-in communication: Phone, email, chat and SMS run inside a unified inbox. Reps respond without leaving the record.
- Omnichannel reach: WhatsApp عمل, Facebook Messenger and LINE connect directly. Marketing campaigns can then use the same collected data.
- Freshworks integration: It ties tightly to other Freshworks products like Freshdesk and Freshmarketer. Support and marketing share one contact record.
- Excellent value with real support: Reviewers rate it excellent value for money. Every plan includes 24/5 support by phone, chat and email.
ما لاحظه فريقنا
Note: We have not had extended hands-on time with Freshsales CRM. The observations below come from Freshworks documentation and from published reviews.
Capterra and G2 reviewers average the platform at 4.5 out of 5. The intuitive interface is the most praised part, and new reps learn it quickly. The most common complaint is speed, since screens that should load in a few seconds often lag once the customer data grows.
مزايا وعيوب نظام إدارة علاقات العملاء Freshsales
✅ المزايا
- 21-day free trial on every plan with no credit card required
- Freddy AI scores leads and suggests the next best action on deals
- Phone, email, chat and SMS built into one unified inbox
- Averages 4.5 out of 5 on Capterra and G2
❌ سلبيات
- Around 385 integrations, fewer than HubSpot or Salesforce
- Cluttered navigation and slow loading times in daily use
- Missing functionality that HubSpot and Salesforce include
ما هو ClickUp؟
ClickUp is project management software that holds tasks, docs, calendars and chat in one workspace.
Teams use it to plan work, assign tasks and track progress.
Work sits in a hierarchy of Spaces, Folders, Lists, Tasks and Subtasks.
You can view tasks as a list, kanban board, calendar, Gantt chart or timeline.
ClickUp Brain is the built-in AI assistant that tracks workloads and time spent.
The platform connects with over 1,000 tools, including Google Drive, Slack and Zoom.
Our ClickUp review video below shows how those pieces fit together.
🏆 Winner: ClickUp
One workspace for tasks, docs and time tracking. The free forever plan holds an unlimited number of users. Paid plans add a 30-day money-back guarantee.
أسعار كليك أب
ClickUp offers a free plan plus three paid tiers.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| حر | $0 | يقوم العاملون المنفردون والفرق الصغيرة باختبار المنصة |
| غير محدود | 7 دولارات/للمستخدم/شهرياً | Smaller teams needing unlimited storage and guest access |
| عمل | 12 دولارًا أمريكيًا لكل مستخدم شهريًا | Marketing teams running multiple projects at once |
| مَشرُوع | مخصص | Large teams needing single sign on and HIPAA compliance |
Pricing verified September 2026.
تجربة مجانية: 15 days on the paid plans. The free forever plan is completely free, covers the essential features, and has no end date.
ضمان استرداد الأموال: 30 days on every paid plan.
📌 ملحوظة: These rates are billed annually. The Business plan adds advanced الأتمتة and API access, while the Enterprise plan adds user permissions controls, live onboarding training and HIPAA compliance.
⚠️ تحذير: You upgrade your entire workspace, not single seats. Every team member moves to the paid plan together, so a five-person Business plan costs $60 per month even if only one person needs it. ClickUp’s free plan also caps custom fields at 100 uses.
المزايا الرئيسية لـ ClickUp
ClickUp includes a lot for the money. Here is where it earns its high score:
- Free forever plan: The free plan supports unlimited users, which is rare among project management tools. Small businesses can run real projects on it.
- One place for everything: Tasks, docs, calendars and team communication live together. Less tool switching means fewer dropped handoffs.
- Flexible views: List, Board, Calendar, Gantt and Timeline cover most workflows. Gantt charts help on complex projects with dependencies.
- Time tracking built in: Native timers and manual logging track billable hours against estimates. Workload views help prevent burnout.
- Automation to save time: Over 100 pre-built automation templates handle repetitive steps. Custom rules cover the rest.
- مصادر التعلم: ClickUp University, a knowledge base and live chat back new users up. Over 1,000 templates cover common workflows.
ما لاحظه فريقنا
Our writer signed up for ClickUp and used it to manage projects across several months of client work. Here is what stood out from that hands-on time:
مزايا وعيوب كليك أب
✅ المزايا
- Free forever plan supports an unlimited number of users
- Over 1,000 integrations, including Google Drive, Slack and Zoom
- Time tracking, docs, chat and a whiteboard feature are all built in
- 30-day money-back guarantee on every paid plan
❌ سلبيات
- The interface is complex and overwhelming for new users
- إعداد التقارير tools are scattered across the platform and hard to find
- No phone support on any plan, only live chat and a knowledge base
مقارنة الميزات
These two tools overlap less than the search results suggest. The table below shows where each one actually competes, and the sections after it explain why.
| ميزة | نظام إدارة علاقات العملاء Freshsales | انقر فوق |
|---|---|---|
| السعر المبدئي | 9 دولارات/للمستخدم/شهرياً | Free, then $7/user/month |
| خطة مجانية | ❌ (21-day free trial) | ✅ مجاني للأبد |
| Deal Pipeline | ✅ | ❌ |
| إدارة المهام | ❌ | ✅ |
| تتبع الوقت | ❌ | ✅ |
| هاتف مدمج ورسائل نصية قصيرة | ✅ | ❌ |
| مساعد الذكاء الاصطناعي | ✅ فريدي الذكاء الاصطناعي | ✅ انقر للدماغ |
| مخططات جانت | ❌ | ✅ |
| التكاملات | ~385 | 1,000+ |
| الأفضل لـ | Sales teams closing deals | Teams running projects |
1. Contact and Deal Management
نظام إدارة علاقات العملاء Freshsales: This is the core of the product. Every contact record holds a full history of calls, emails and sales activities. Deals move through named stages, and the record shows who touched the account and when.
انقر للأعلى: There is no contact object. Teams build a CRM-style list with custom fields, which works for a handful of deals but breaks down past a few hundred contacts. Deal history has to be typed into task comments.
2. Pipelines, Boards and Views
نظام إدارة علاقات العملاء Freshsales: The visual pipeline uses Kanban boards built for revenue. You drag deals between stages and spot bottlenecks fast. The views are fixed to sales, so there is no way to reshape them for other work.
انقر للأعلى: The same data set renders as a list, kanban board, calendar, Gantt chart or timeline. Gantt charts handle dependencies on complex projects. Switching views takes one click and nothing needs rebuilding.
3. مساعدو الذكاء الاصطناعي
نظام إدارة علاقات العملاء Freshsales: Freddy AI scores leads on behavior and profile, flags deals at risk and recommends the next best action to close. The scoring is the useful part, since it tells a rep which contacts to call before a human even opens the list.
انقر للأعلى: ClickUp Brain is an AI assistant aimed at work, not revenue. It summarizes threads, drafts updates and answers questions about who is doing what. It will not tell you which lead is worth calling.
4. الأتمتة
نظام إدارة علاقات العملاء Freshsales: Automation here removes repetitive admin from reps. Smart AI agents assign leads, update fields and trigger follow-ups so nobody sits waiting on manual data entry.
انقر للأعلى: Over 100 pre-built automation templates cover status changes, assignments and new tasks. Custom rules chain triggers to actions across a whole Space, which saves real time on recurring project work.
5. Email and Team Communication
نظام إدارة علاقات العملاء Freshsales: You send personalized bulk emails and monitor opens and clicks on each one. WhatsApp Business, Facebook Messenger and LINE plug in, so reps respond wherever the customer started the conversation.
انقر للأعلى: The communication features point inward at your team. Chat, comments, docs with real time editing and an AI Notetaker for meetings keep discussion attached to the work. There is no outbound email marketing.
6. Lead Capture and Templates
نظام إدارة علاقات العملاء Freshsales: Web forms capture leads straight from your site into the CRM, with event tracking that records what the visitor viewed first. That context lands on the contact record before anyone calls.
انقر للأعلى: Over 1,000 templates cover sprints, content calendars and onboarding. You can also import data from Asana, Trello or a spreadsheet during setup, which cuts the first week of work down to an afternoon.
7. Sequences vs Time Tracking
نظام إدارة علاقات العملاء Freshsales: Sales sequences run multi-step outreach on a schedule and stop when a prospect replies. It has no time tracking at all, so agencies billing by the hour need a second tool.
انقر للأعلى: Native timers and manual logging track billable hours against estimates, and workload views handle resource management across a team. Reviewers note the timers can feel clunky compared with dedicated trackers.
Scheduling sits next to that, and it is where each due date gets set.
⚠️ تحذير: ClickUp schedules tasks, not people. It lacks true employee scheduling, so shift planning still needs separate business software.
8. Reporting, Search and Support
نظام إدارة علاقات العملاء Freshsales: Around a dozen predefined sales reports ship ready to edit, covering forecasting and team performance. Support runs 24/5 by phone, chat and email on every plan, and Freshdesk OMNI extends the same record into service.
انقر للأعلى: Dashboards track KPIs, team capacity and project health in real time, and Enterprise Search pulls results from tasks, docs and connected apps. Reporting tools are scattered across the platform, and support is live chat only after an AI chatbot.
9. Integrations and Security
نظام إدارة علاقات العملاء Freshsales: The marketplace holds around 385 integrations and apps, including Google, Microsoft 365, Slack and Zoom. Any connection to other Freshworks products is tight, but third-party coverage is thinner than HubSpot’s.
انقر للأعلى: Over 1,000 integrations cover Google Drive, Slack and Zoom, and the mobile app adds offline access. On security, ClickUp supports two-factor authentication and user permissions, with single sign on reserved for the Enterprise plan.
10. التسعير والتكلفة
Here are the plans side by side, straight from each vendor.
| المستوى | نظام إدارة علاقات العملاء Freshsales | انقر فوق |
|---|---|---|
| حر | ❌ | $0 |
| دخول | Growth: $9/user/month | Unlimited: $7/user/month |
| منتصف | النسخة الاحترافية: 39 دولارًا أمريكيًا/للمستخدم/شهريًا | Business: $12/user/month |
| قمة | Enterprise: $59/user/month | المؤسسة: مخصصة |
نظام إدارة علاقات العملاء Freshsales: The $9 Growth seat is fair for CRM software, and reviewers call it excellent value for money. The jump to Pro at $39 is steep, and that is the tier where sales sequences and deeper automation live.
انقر للأعلى: The gap between the Unlimited plan and the Business plan is only $5 per user, so upgrading rarely hurts. ClickUp plans stay flat as you grow, and the free tier means a five-person team can start at zero cost.
💡 نصيحة احترافية: Both vendors offer discounts on annual billing. Run the 21-day Freshsales free trial and ClickUp’s free plan in the same week, on the same real project, before you pay either one.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| Zero budget to start | انقر فوق | Free forever plan, unlimited users |
| Deal pipeline and lead scoring | نظام إدارة علاقات العملاء Freshsales | Freddy AI ranks every lead |
| Task management for a team | انقر فوق | Built for projects, not deals |
| Calling and texting customers | نظام إدارة علاقات العملاء Freshsales | Phone and SMS built in |
| تتبع ساعات العمل القابلة للفوترة | انقر فوق | Native timers and estimates |
| Phone support from the vendor | نظام إدارة علاقات العملاء Freshsales | 24/5 by phone on all plans |
💰 ميزانيتك
The free plan packs enough features for a whole team to work at no cost. Freshsales has no free tier, so budget from day 22 at $9 per user.
🔌 مجموعة أدواتك التقنية
Already running Freshdesk or Freshmarketer? Freshsales shares records with other Freshworks products out of the box. Everyone else gets wider coverage from ClickUp’s 1,000+ integrations.
📝 Your Daily Work
If your day is calls, follow-ups and quotes, you need a CRM. If your day is briefs, handoffs and deadlines, you need project management tools.
🎓 مستوى خبرتك
Freshsales is easier on day one thanks to a simpler layout. ClickUp’s features take longer to learn, though ClickUp University and live training shorten that curve.
🆓 تجارب وعروض توضيحية مجانية
Freshsales gives 21 days across all tiers. ClickUp gives 15 days on any paid plan, plus a free tier you can keep forever.
🛟 خيارات الدعم
Freshsales answers by phone, chat and email 24/5 on every plan. ClickUp has no phone support, so urgent issues go through chat and the knowledge base.
دليل التبديل
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to ClickUp?
✅ ما ستجنيه:
- A free forever plan with an unlimited number of users
- Real task management with Gantt charts and workload views
- Time tracking, docs and a whiteboard feature in one place
❌ ما ستخسره:
- Freddy AI lead scoring and deal risk alerts
- Built-in phone, SMS and WhatsApp channels
- Phone support and the shared Freshworks record
📋 كيفية التبديل:
- Export contacts, deals and notes from Freshsales as CSV
- Create a ClickUp account and pick a CRM template
- Import data into a List and map fields to custom fields
🔄 Switching from ClickUp to Freshsales CRM?
✅ ما ستجنيه:
- A real pipeline with stages, forecasting and deal history
- Freddy AI scoring so reps call the warmest leads first
- Calling, SMS and messaging apps inside one unified inbox
❌ ما ستخسره:
- The free plan and unlimited storage on paid tiers
- Task views, docs, chat and built-in time tracking
- Roughly 600 integrations, including deep developer tools
📋 كيفية التبديل:
- Export your CRM List from ClickUp to CSV
- Start the 21-day Freshsales trial and set your deal stages
- Import contacts, then connect email and calling
ما لم تتناوله مراجعتنا
This comparison focused on small businesses and smaller teams. We did not test Freshsales at 200 seats, and we did not push ClickUp through a full sprint cycle with a development team. Custom Enterprise plan quotes, migration services and any new features shipped after September 2026 sit outside what we checked. If you run a regulated business, verify compliance terms directly with each vendor.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 الأسعار | انقر فوق |
| 🚀 الميزات الأساسية | Tie (different jobs) |
| 🎯 Lead and Deal Handling | نظام إدارة علاقات العملاء Freshsales |
| 📋 Task and Project Work | انقر فوق |
| 👶 سهولة الاستخدام | نظام إدارة علاقات العملاء Freshsales |
| 🔌 عمليات التكامل | انقر فوق |
| 🛟 دعم | نظام إدارة علاقات العملاء Freshsales |
| 🏆 الفائز الإجمالي | انقر فوق |
🏆 الفائز: كليك أب
ClickUp wins 3 of 7 categories and ties a fourth, scoring 4.3 against 4.0.
الأفضل لـ: Managing projects, task management for marketing teams, tracking billable hours
ClickUp takes the overall win, but the margin is narrower than the scorecard suggests. It wins because more teams need somewhere to manage tasks than need a sales pipeline, and because the free tier removes the risk of trying.
Freshsales CRM is the better product at its own job. If your revenue depends on calling leads and moving deals forward, no amount of custom fields in ClickUp will match a purpose-built CRM.
Plenty of teams end up running both. Freshsales holds the customers, ClickUp holds the work, and a زابير connection keeps the two in step.
مقارنة المزيد من أنظمة إدارة علاقات العملاء Freshsales
Here is how Freshsales holds up against the other CRM software people shortlist:
مقارنة بين Freshsales CRM و HubSpot
فازت شركة Freshsales في: Cheaper paid seats at $9, phone and SMS included at entry level, 24/5 support on every plan
تفوقت شركة HubSpot في: A genuinely usable free CRM tier, a far larger app marketplace, stronger inbound marketing tooling
مقارنة بين Freshsales CRM و Zoho CRM
فازت شركة Freshsales في: Cleaner interface for new reps, Freddy AI scoring on lower tiers, a longer 21-day trial
Zoho wins on: Deeper customization per module, a much broader suite of business apps, lower cost at the top tier
مقارنة بين Freshsales CRM و Pipedrive
فازت شركة Freshsales في: Built-in calling and messaging channels, AI scoring at no extra cost, tighter link to support tools
محرك الأنابيب يفوز في: Faster screens under load, a simpler pipeline-first layout, more third-party sales add ons
مقارنة بين Freshsales CRM و Salesforce
فازت شركة Freshsales في: Setup measured in days not months, no admin headcount required, far lower entry price
تتفوق Salesforce في: Depth of reporting and forecasting, thousands of certified apps, functionality Freshsales still lacks
This video walks through the closest alternatives in more detail.
المزيد من مقارنة كليك أب
And here is where ClickUp sits among rival project management platforms:
كليك أب مقابل أسانا
تتفوق شركة كليك أب في: A free plan without a seat cap, time tracking included at no cost, more view types per list
تتفوق أسانا في: A calmer interface new hires grasp faster, steadier performance on huge boards, cleaner portfolio reporting
كليك أب مقابل مونداي.كوم
تتفوق شركة كليك أب في: Better value per seat, docs and chat bundled in, no minimum seat count on paid tiers
موقع Monday.com يفوز في: A friendlier first hour, more polished board design, a gentler learning curve for non-technical staff
كليك أب مقابل تريلو
تتفوق شركة كليك أب في: Handling complex tasks and dependencies, native reporting dashboards, built-in goals and time estimates
تتفوق تريلو في: Ten-minute setup, almost nothing to learn, a lighter fit for solo workers and short lists
تتفوق شركة كليك أب في: Purpose-built task tracking, automation rules that fire reliably, workload and capacity views
فكرة يفوز في: Documents and wikis, a cleaner writing surface, flexible databases for knowledge work
الأسئلة الشائعة
هل Freshsales هو نظام إدارة علاقات العملاء (CRM)؟
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to store contacts, track deals and run sales activities for small and medium sized businesses.
هل تطبيق ClickUp مجاني فعلاً؟
Yes. The Free Forever plan is completely free and allows unlimited users. Custom fields are capped at 100 uses, and advanced automation, dashboards and guest access need a paid plan.
كم تبلغ تكلفة ClickUp؟
Free is $0. The Unlimited plan is $7 per user per month, Business is $12 per user per month, and the Enterprise plan is custom priced.
ما هي مزايا Freshsales؟
Freddy AI lead scoring, built-in phone and SMS, a 21-day free trial and 24/5 support on every tier. Reviewers rate it 4.5 out of 5 on Capterra.
ما هو أفضل استخدام لبرنامج ClickUp؟
Teams running multiple projects who want tasks, docs, goals and time tracking in one workspace. It suits marketing teams and agencies better than it suits sales teams.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 