⚡ حكم سريع:
- الأسعار: كبسولة إدارة علاقات العملاء starts at $18/user/month. Agile CRM starts at $8.99. Both have a free plan.
- الأفضل لـ: Capsule CRM suits small businesses that want clean contact management. Agile CRM suits teams that want sales and marketing in one dashboard.
- الفرق الرئيسي: Capsule focuses on pipeline and project boards. Agile CRM adds marketing الأتمتة, landing pages, and a help desk.
- اختيارنا: Capsule CRM, rated 4.0 against 2.8, because its core features stay reliable and easy to learn.
The cheaper CRM software is not always the safer buy.
Agile CRM costs half of what Capsule CRM costs per user.
It also packs far more tools into one platform.
But price is the smallest difference between these two crm providers.
Reliability, support, and daily ease of use matter more.
ملخص
This Capsule CRM vs Agile CRM comparison covers pricing, key features, and ease of use.
We also break down who each crm system fits best.
ملكنا الكاتب spent hands-on time with Agile CRM directly.
Notes on Capsule CRM come from documentation, pricing pages, and G2 reviews.
By the end, you will know which crm solution fits your عمل.
ما هو نظام إدارة علاقات العملاء Capsule CRM؟
Capsule CRM is a cloud-based platform for small to medium businesses.
It centralizes customer بيانات, notes, and communication history in one place.
The minimalist interface lets teams start without a dedicated administrator.
Capsule calls its approach “powerful simplicity” for relationship and sales management.
You get contact management, a sales pipeline, tasks, and project boards.
Most small businesses use Capsule for keeping track of deals without training.
🏆 Winner: Capsule CRM
Clean contact records and a simple sales process. The free version covers 250 contacts and two users.
تسعير نظام إدارة علاقات العملاء (CRM) من كابسول
Here is what a Capsule account costs today. Prices are per user per month.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| حر | $0 | Two users and 250 contact records |
| بداية | 18 دولارًا أمريكيًا لكل مستخدم شهريًا | مشروع تجاري صغير teams that need reporting features |
| نمو | 36 دولارًا أمريكيًا لكل مستخدم شهريًا | Teams that want multiple sales pipelines and advanced features |
Pricing verified August 2026.
تجربة مجانية: Yes. A 14-day trial of the paid tiers, with no card needed to start.
ضمان استرداد الأموال: None advertised. You can downgrade to the free plan at any time instead.
📌 ملحوظة: The free version caps you at 250 contacts, 50MB storage, and no الإبلاغ tools. Extra storage and premium integrations sit on the paid plans, and Capsule sells add ons for larger workspaces.
⚠️ Pricing conflict flagged: Our data sheet lists three tiers at $0, $18, and $36 billed annually. Newer public research shows five tiers, with monthly rates near $21, $38, $60, and $75, plus Advanced and Ultimate levels. Capsule advertises up to 15% off if you pay annually. Check the live pricing page before you buy.
الفوائد الرئيسية لنظام إدارة علاقات العملاء (CRM) من كابسول
Here is what makes Capsule CRM worth a look:
- One view of every contact: Emails, calls, files, and social profiles sit on one record. That removes data silos across other team members.
- Pipeline you can read at a glance: Sales opportunities show status, value, and next step. Growth plans unlock multiple sales pipelines for a longer sales cycle.
- Project boards after the win: Post-sale delivery work links straight to a won deal. That keeps account management and project management in the same tool.
- Tracks and workflow automations: Templated task lists handle repeatable عمل processes like onboarding. Higher tiers add multi-step automation.
- Email marketing without a second app: ال جهاز إرسال واستقبال integration runs marketing campaigns from your customer data. Mailchimp is supported too.
- Integrations that small teams actually use: زيرو, QuickBooks, Google Workspace, Microsoft 365, and over 1,000 apps through Zapier.
- Custom fields and search: You can shape contact records around your own sales process and find them fast.
ما لاحظه فريقنا
Note: we have not had extended hands-on time inside a live Capsule account yet. The notes above come from Capsule’s documentation, its pricing page, and G2 reviews. G2 reviews highlight contact management and the sales pipeline as the easiest parts to learn, while the mobile app draws requests for more depth.
مزايا وعيوب نظام إدارة علاقات العملاء Capsule CRM
✅ المزايا
- Clean interface that needs no extensive training
- Free version for up to 250 contacts and 2 users
- Contact management and sales pipeline are simple to run
- Project boards tie delivery work to won deals
- Over 60 native integrations plus Zapier
❌ سلبيات
- Fewer advanced features than larger CRM platforms
- Email tracking needs you to BCC a special address
- Google Workspace and Microsoft 365 sync only one way
- Support runs on email, with no live chat
ما هو نظام إدارة علاقات العملاء الرشيق (Agile CRM)؟
Agile CRM is a cloud-based all in one CRM for small and medium businesses.
It has been running since 2013 and serves over 15,000 customers globally.
The platform joins sales, marketing, and customer service in one place.
Agile CRM offers a free plan for up to 10 users.
You get lead management, email marketing, a help desk, and project tracking.
G2 Crowd has recognized it as a leader in its market.
The video below walks through the main screens.
Runner Up: Agile CRM
Sales automation, marketing automation, and a help desk in one dashboard. The free plan covers 10 users.
تسعير إدارة علاقات العملاء الرشيقة
Agile CRM pricing runs on four tiers. Each paid plan is billed per user.
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| حر | حر | Up to 10 users testing contact management |
| بداية | $8.99 | Small teams that need lead scoring and email campaigns |
| عادي | $29.99 | Marketing teams running landing pages and automation |
| مَشرُوع | $47.99 | Larger sales and service teams that want all the features |
Pricing verified August 2026.
تجربة مجانية: The free plan acts as the trial. It stays free for 10 users with no setup fee.
ضمان استرداد الأموال: None published. Billing is prepaid, so cancel before the term renews.
📌 ملحوظة: The lowest rate shown usually needs a longer commitment. Public 2026 research puts the entry price near $8.99 to $9.99 per user, so confirm the term length at checkout.
⚠️ تحذير: Reviews on this platform are split. Some customers call the support team excellent. Others report bugs that sit unfixed for two weeks and email delivery rates that dropped sharply over six months. Test deliverability on a small list before you move your marketing there.
الفوائد الرئيسية لنظام إدارة علاقات العملاء المرن
Here is where Agile CRM earns its price:
- Three departments, one login: Sales, marketing, and service share the same contacts. That cuts data silos for small teams.
- Marketing automation built in: Drag-and-drop campaign builders handle email marketing, A/B testing, and multi-channel follow-up.
- Sales automation and scoring: Follow-ups, lead scoring, and data entry run on rules, so your sales team spends less time typing.
- Web engagement tracking: You can see what visitors do on your site and trigger campaigns from that behavior.
- Help desk and knowledge base: Ticketing automates customer queries without a separate service tool.
- Calls and calendars: Built-in telephony, plus booking links that sync with Google Calendar or Outlook.
- Gamification for sales enablement: Leaderboards and badges push friendly competition between employees.
ما لاحظه فريقنا
Our writer signed up for Agile CRM and worked through setup, contacts, and a first campaign. Here is what stood out during that hands-on time:
The walkthrough below shows the same session on screen.
مزايا وعيوب نظام إدارة علاقات العملاء المرن
✅ المزايا
- Free plan covers up to 10 users
- Sales, marketing, and help desk in one interface
- Drag-and-drop workflow builder is quick to learn
- Built-in telephony and مقابلة booking links
- Lower entry price than most rivals
❌ سلبيات
- Reported email delivery problems over recent months
- Reporting tools are poorly configured
- Support answers vary from one agent to the next
- Custom fields and data mapping fall short for large businesses
مقارنة الميزات
Ready for a closer look at Capsule CRM vs Agile CRM? We compare ten areas that decide most CRM purchases.
| ميزة | كبسولة CRM | إدارة علاقات العملاء الرشيقة |
|---|---|---|
| السعر المبدئي | 18 دولارًا أمريكيًا لكل مستخدم شهريًا | 8.99 دولار أمريكي/للمستخدم/شهرياً |
| خطة مجانية | ✅ 2 users, 250 contacts | ✅ حتى 10 مستخدمين |
| إدارة جهات الاتصال | ✅ | ✅ |
| قنوات مبيعات متعددة | ✅ خطة النمو | ✅ |
| أتمتة التسويق | ✅ Via Transpond | ✅ مدمج |
| صفحات الهبوط | ❌ | ✅ |
| Help Desk Ticketing | ❌ | ✅ |
| لوحات المشاريع | ✅ | ❌ |
| هاتف مدمج | ❌ | ✅ |
| الأفضل لـ | Simple pipeline and client delivery | Sales marketing and service in one dashboard |
1. إدارة جهات الاتصال
نظام إدارة علاقات العملاء المصغر: Every person and company gets a 360-degree record. Communication history, notes, files, and social profiles sit together. Custom fields let you shape records around your own sales process.
نظام إدارة علاقات العملاء المرن: Contact management also gives a 360-degree view, with tags and lead scores attached. It pulls in web engagement data, so you can see which contacts read your pages before you call.
2. Sales Pipeline and Opportunities
نظام إدارة علاقات العملاء المصغر: Sales opportunities move through a simple board with value and next step visible. Growth plans support multiple sales pipelines for teams selling different products.
نظام إدارة علاقات العملاء المرن: Deals management uses a visual pipeline with milestones and probability. Sales forecasting sits beside it, which helps if you track revenue generated per stage.
3. Task Tracking and Calendar
نظام إدارة علاقات العملاء المصغر: Tasks attach to contacts and deals, so nothing floats loose. Tracks turn repeatable business processes into templated checklists. Calendars connect to Outlook and Gmail.
نظام إدارة علاقات العملاء المرن: The online calendar lets leads book meetings straight into your day. It syncs with Google Calendar or Outlook, which suits teams that sell by call rather than in person.
4. Email Marketing and Campaigns
نظام إدارة علاقات العملاء المصغر: Marketing campaigns run through the Transpond integration or Mailchimp. Email tracking asks you to BCC a set address, which adds a step to daily work.
نظام إدارة علاقات العملاء المرن: Email marketing, landing pages, and A/B testing ship inside the product. Marketing teams get multi-channel sequences across email, social, and mobile.
⚠️ تحذير: Agile CRM wins this category on paper. Recent reviews describe email delivery rates falling by half, so send a test batch before you migrate a real list.
5. Reporting and Sales Analytics
نظام إدارة علاقات العملاء المصغر: The sales dashboard shows conversion rates, pipeline health, and forecasting. You can generate reports on activity and revenue, though the free version has no reporting features.
نظام إدارة علاقات العملاء المرن: Reports and analytics cover deals, campaigns, and call activity. Reviewers describe the reporting tools as awkward to configure, which is a real gap for data-led teams.
6. عمليات التكامل
نظام إدارة علاقات العملاء المصغر: Over 60 native integrations cover Xero, برنامج QuickBooks, and Mailchimp, plus 1,000 more apps through Zapier. Google Workspace, formerly G Suite, and Microsoft 365 both connect, but sync runs one way only.
نظام إدارة علاقات العملاء المرن: Company records link to third-party tools for billing, ecommerce, and support. Other integrations arrive through Zapier, so an ecommerce CRM setup is workable.
💡 نصيحة احترافية: Neither tool gives full integration in both directions with Google. Edits in Capsule do not يسافر back to Google Workspace, so decide which system holds the master customer data.
7. سهولة الاستخدام
نظام إدارة علاقات العملاء المصغر: The interface is clean and user friendly. G2 reviews point to easy implementation, since a small business can set it up without an account manager or admin.
نظام إدارة علاقات العملاء المرن: Setup is faster than heavy platforms like Infusionsoft. The trade-off is depth: more modules means more screens, and the email template builder is rigid.
8. Mobile Access and Customer Service Tools
نظام إدارة علاقات العملاء المصغر: iOS and أندرويد apps handle tasks and contacts on the move. G2 reviews call the app useful but thinner than the web version. Support is email only, with no help desk module.
نظام إدارة علاقات العملاء المرن: Web and mobile access let teams manage deals remotely. Ticketing, canned responses, and a knowledge base answer customer queries inside the same platform.
9. Custom Fields and Workflow Automation
نظام إدارة علاقات العملاء المصغر: Custom fields, Tracks, and workflow automations reduce manual data entry. Higher paid tiers add multi-step automation and premium integrations.
نظام إدارة علاقات العملاء المرن: Sales automation handles follow-ups, lead scoring, and data entry through a drag-and-drop builder. Large businesses may still hit limits on custom fields and data mapping.
10. التسعير والتكلفة
Let us put the plans side by side.
| مستوى الخطة | كبسولة CRM | إدارة علاقات العملاء الرشيقة |
|---|---|---|
| حر | $0 (2 users, 250 contacts) | مجاني (حتى 10 مستخدمين) |
| Entry paid plan | Starter: $18/user/month | Starter: $8.99 |
| Mid tier | Growth: $36/user/month | Regular: $29.99 |
| المستوى الأعلى | Growth: $36/user/month | Enterprise: $47.99 |
نظام إدارة علاقات العملاء المصغر: The Capsule CRM cost is higher per seat, and rates shown are billed annually. What you buy is a tidy crm software stack that rarely needs support.
نظام إدارة علاقات العملاء المرن: The entry price undercuts most CRM software with marketing built in. A ten-user free plan also saves money for a startup that is still testing its sales process.
سيناريوهات مختلفة
| إذا كنت بحاجة إلى | يختار | لماذا |
|---|---|---|
| ميزانية محدودة | إدارة علاقات العملاء الرشيقة | نصف سعر الدخول |
| Clean contact management | كبسولة CRM | Simpler records, faster onboarding |
| أتمتة التسويق | إدارة علاقات العملاء الرشيقة | Campaigns and landing pages built in |
| Client delivery after the sale | كبسولة CRM | لوحات المشاريع المرتبطة بالصفقات المبرمة |
| Help desk ticketing | إدارة علاقات العملاء الرشيقة | Service module included |
| Reliable day-to-day use | كبسولة CRM | Fewer reported outages and bugs |
💰 ميزانيتك
A five-seat team pays about $90 monthly on Capsule Starter against roughly $45 on Agile. If cash is tight, the free plan on either tool buys you time.
🔌 مجموعة أدواتك التقنية
Capsule fits teams already on Xero, QuickBooks, or Google services. Agile fits teams that would rather drop three tools and run one dashboard.
📈 عملية البيع الخاصة بك
Simple deal flow with steady clients suits Capsule. High-volume lead generation with scoring and nurture sequences suits Agile.
🎓 مستوى خبرتك
First CRM system? Capsule asks less of you on day one. Teams moving from other CRMs will find Agile’s module count familiar.
🆓 تجارب وعروض توضيحية مجانية
Load 20 real contact records into both before you commit. Run one campaign and create a test pipeline to see which feels lighter.
🛟 خيارات الدعم
Capsule answers by email and has no live chat. Agile support reviews swing between warm praise and complaints about slow bug fixes.
دليل التبديل
Already on one of them? Here is what changes if you move.
🔄 Switching from Capsule CRM to Agile CRM?
✅ ما ستجنيه:
- Marketing automation and landing pages without a second app
- Help desk ticketing for customer queries
- Built-in telephony and gamified leaderboards
❌ ما ستخسره:
- Project boards tied to won deals
- The quieter, less cluttered interface
- Native Xero and QuickBooks links
📋 كيفية التبديل:
- Export contacts, companies, and opportunities from Capsule as CSV files
- Open a free Agile CRM account and map your custom fields first
- Import in batches, then rebuild pipelines and automation rules
🔄 Switching from Agile CRM to Capsule CRM?
✅ ما ستجنيه:
- A calmer interface that new staff learn in an afternoon
- Project boards for post-sale account management
- Steadier email and integration behavior
❌ ما ستخسره:
- The ten-user free plan
- Ticketing, telephony, and landing pages
- Sales gamification for your sales team
📋 كيفية التبديل:
- Export contacts, deals, and notes from Agile CRM
- Start a Capsule trial and connect Google Workspace or Microsoft 365
- Import your file, then set up Tracks for repeat work
ما لم تتناوله مراجعتنا
This comparison focused on small businesses and small teams. We did not test bulk data migration, API work, or non profit and education discounts. Enterprise contracts and custom pricing sat outside our scope. If you run 50 or more seats, your priorities will look different from what we covered here.
الحكم النهائي
| فئة | الفائز |
|---|---|
| 💰 الأسعار | إدارة علاقات العملاء الرشيقة |
| 👥 Contact Management | كبسولة CRM |
| 📈 مسار المبيعات | كبسولة CRM |
| 📣 أتمتة التسويق | إدارة علاقات العملاء الرشيقة |
| 📊 Reporting Features | كبسولة CRM |
| 👶 سهولة الاستخدام | كبسولة CRM |
| 🔌 عمليات التكامل | كبسولة CRM |
| 🏆 الفائز الإجمالي | كبسولة CRM |
🏆 WINNER: CAPSULE CRM
Capsule CRM wins 5 of 7 categories.
الأفضل لـ: small business sales teams, client delivery work, first-time CRM buyers
These two products chase different buyers. Capsule CRM sells calm, dependable contact and pipeline work. Agile CRM sells breadth at a low price.
Agile CRM is the better buy when you need marketing, sales, and service under one roof and cannot afford three subscriptions. Its free plan for ten users is hard to match.
There is no perfect CRM for every team. But if you want software your staff will still use in six months, Capsule CRM is the safer pick.
المزيد من مزايا نظام إدارة علاقات العملاء من كابسول
Here is how Capsule CRM measures up against other options:
مقارنة بين نظام إدارة علاقات العملاء Capsule CRM ونظام إدارة علاقات العملاء HubSpot
تتفوق شركة Capsule CRM في: lower cost at five seats, faster setup, less feature clutter
تفوقت شركة HubSpot في: deeper marketing suite, richer analytics, larger app marketplace
كبسولة CRM مقابل محرك الأنابيب
تتفوق شركة Capsule CRM في: project boards after the sale, cheaper entry tier, simpler contact records
فاز فريق بايب درايف في: pipeline forecasting depth, activity goals, built-in lead صندوق الوارد
مقارنة بين نظام إدارة علاقات العملاء Capsule CRM ونظام إدارة علاقات العملاء Zoho CRM
تتفوق شركة Capsule CRM في: shorter learning curve, cleaner mobile app, fewer upsell prompts
يتفوق Zoho CRM في: price at scale, wider module range, deeper customization
نظام إدارة علاقات العملاء Capsule CRM مقابل Freshsales
تتفوق شركة Capsule CRM في: post-sale project tracking, Xero and QuickBooks links, simpler admin
فازت شركة Freshsales في: built-in phone and chat, AI deal scoring, native ticketing
المزيد من مزايا إدارة علاقات العملاء الرشيقة (Agile CRM) مقارنة
Here is how Agile CRM sits beside its closest rivals:
إدارة علاقات العملاء الرشيقة مقابل Salesforce
تتفوق منهجية إدارة علاقات العملاء الرشيقة في: far lower seat cost, marketing tools included, no admin specialist needed
تتفوق Salesforce في: reliability at scale, reporting depth, partner network for custom builds
إدارة علاقات العملاء الرشيقة مقابل حملة نشطة
تتفوق منهجية إدارة علاقات العملاء الرشيقة في: included help desk, telephony for calls, cheaper first tier
فازت حملة ActiveCampaign في: email deliverability record, automation editor, template library
إدارة علاقات العملاء الرشيقة مقابل كيب
تتفوق منهجية إدارة علاقات العملاء الرشيقة في: free tier for ten users, lower monthly outlay, gamification extras
فاز كيب في: guided onboarding, invoicing and payments, steadier campaign delivery
مقارنة بين نظام إدارة علاقات العملاء المرن (Agile CRM) ونظام HubSpot
تتفوق منهجية إدارة علاقات العملاء الرشيقة في: price per seat, telephony included, fewer tier gates on automation
تفوقت شركة HubSpot في: uptime record, documentation quality, reporting your board can read
الأسئلة الشائعة
⚠️ Name clash: Capsule CRM is not linked to Capsule the US pharmacy delivery service, and it has nothing to do with capsule medicines or capsule endoscopy. Agile CRM is also separate from agile project management tools such as Jira.
ما هي استخدامات نظام إدارة علاقات العملاء Capsule CRM؟
It stores contacts, tracks sales opportunities, and manages tasks for small teams. Project boards then handle delivery work after a deal closes.
كم تبلغ تكلفة نظام إدارة علاقات العملاء Capsule CRM؟
Our data sheet lists Free at $0, Starter at $18 per user per month, and Growth at $36. Annual billing typically lowers the rate.
هل نظام إدارة علاقات العملاء الرشيق مجاني حقاً؟
Yes, for up to 10 users. Paid tiers start at $8.99 and add automation, landing pages, and reporting depth the free plan leaves out.
هل نظام Agile هو نظام لإدارة علاقات العملاء (CRM)؟
Yes. Agile CRM is a cloud-based platform that combines sales, marketing, and customer service for small and medium businesses.
Which is the better CRM software for a small business?
Capsule CRM wins for most small businesses on ease of use and reliability. Pick Agile CRM if you need marketing and ticketing on a tight budget.
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