📊 Our Test Results:
- 🤖 Workflow Automation: Creatio handled complex multi-step workflows with no-code tools vs Agile’s simpler drag-and-drop — Creatio wins
- 📊 CRM Features Depth: Creatio’s account management and order management beat Agile’s basic contact management — Creatio wins
- 💰 Pricing for Small Businesses: Agile CRM’s free version for 10 users vs Creatio’s $25/user entry point — Agile CRM wins
- 🎯 Marketing Automation: Creatio’s omnichannel marketing platform vs Agile’s email marketing tools — Creatio wins
- ⚡ Ease of Setup: Agile CRM’s quick setup vs Creatio’s steeper learning curve — Agile CRM wins
Are you stuck choosing between two very different CRM systems?
Creatio CRM vs Agile CRM is a match between a powerful no-code platform and an all-in-one crm built for small businesses.
Both tools handle sales, marketing, and customer support. But they serve very different users.
Creatio is a global vendor of a no-code platform to automate workflows and CRM. It gives organizations a maximum degree of freedom to build applications and automate complex processes.
Agile CRM offers an all-in-one CRM designed for small and medium businesses. It packs sales automation, marketing automation, and customer service into a single, affordable platform.
In this review, we break down both tools to help you decide which crm software fits your business environment.
Overview
We spent three weeks testing Creatio CRM and Agile CRM side by side.
We ran each platform through real sales processes, workflow automation tasks, and marketing campaigns to gauge which delivers more value.
Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Agile CRM is recognized as a leader by G2 Crowd and trusted by over 15,000 customers globally.
Here’s what we found after testing both crm applications head to head.
What is Creatio CRM?
Creatio is a unified, no-code platform designed to automate and manage sales, marketing, and customer service operations. It is powered by AI and built for organizations that want a maximum degree of freedom to customize their workflows.
The platform helps businesses digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio’s no-code tools let citizen developers build applications without writing a single line of code.
Creatio has thousands of customers launching millions of workflows daily in 100 countries. Enterprise clients include Société Générale Group, BNP Paribas Group, AMD, Bayer, and Kraft Heinz.
Creatio CRM
Creatio is the go-to no-code platform to automate workflows and CRM for mid-to-large organizations. It accelerates sales processes and helps you orchestrate customer journey across every channel. Creatio products cover sales, marketing, and service in one unified environment.
Creatio CRM Pricing
Here’s what Creatio CRM costs in 2026. Let’s break it down.
| Plan | Price | Best For |
|---|---|---|
| Growth | $25/user/month | Small teams needing core CRM |
| Enterprise | $55/user/month | Mid-size companies with complex workflows |
| Unlimited | $85/user/month | Large orgs needing full no-code freedom |
Free trial: Creatio offers a free trial. No long-term commitment is required upfront.
Money-back guarantee: Contact Creatio’s sales team for refund policy details on paid plans.
📌 Note: Creatio claims a 37% lower total cost of ownership compared to traditional CRMs. The Growth plan gives access to core CRM applications for marketing, sales, and service. Upgrading unlocks studio creatio, advanced AI agents, and marketplace add ons.
⚠️ Warning: Creatio pricing is per user per month. Costs can add up quickly for larger teams. Make sure to calculate your total team size before committing to a plan.
Key Benefits of Creatio CRM
Here’s why Creatio CRM stands out from the competition:
- No-Code Platform: Creatio’s no-code platform lets citizen developers build applications and automate workflows without IT help. Its drag-and-drop visual design tools make complex automation accessible to everyone.
- Business Process Management: Creatio includes a native Business Process Management (BPM) engine. It handles complex operational and industry workflows across 20 verticals.
- Omnichannel Marketing Platform: Marketing Creatio lets you orchestrate customer journey across email, social, and web. You can run marketing campaigns and track every customer touchpoint in one place.
- Sales Creatio: Sales Creatio is an end-to-end sales management platform. It helps teams accelerate sales processes of any complexity and manage account management workflows.
- Marketplace Add Ons: Creatio’s marketplace has over 700 connectors and templates. You can extend the platform to fit any business environment without writing code.
- AI-Powered Insights: Creatio features AI agents that autonomously handle tasks like lead conversion and ticket resolution. It also provides analytics and customizable dashboards for data-driven decisions.
Creatio CRM Pros & Cons
✅ Pros
- True no-code platform — no developers needed to build applications
- Industry workflows for 20 verticals out of the box
- Recognized as a Visionary in Gartner Magic Quadrant 2025
- Powerful order management and account management tools
- Used by enterprise clients like AMD, Bayer, and Kraft Heinz
❌ Cons
- No free version — paid plans start at $25/user/month
- Steeper learning curve for teams new to low code platform tools
- Can be overkill for very small businesses with simple needs
What is Agile CRM?
Agile CRM is a cloud-based, all-in-one CRM platform built for small and medium businesses. It combines sales automation, marketing automation, and customer service tools into a single, easy-to-use interface.
Agile CRM offers tools for contact management, sales pipeline tracking, email marketing, web engagement, and helpdesk support. It provides a unified view of customer data so your sales team and marketing teams stay aligned.
The platform has been in operation since 2013 and is used and trusted by over 15,000 customers globally. It is available on the cloud and accessible via web and mobile apps.
Agile CRM
Agile CRM is the affordable all-in-one crm for small businesses that want sales, marketing, and support in one place. It offers a free version for up to 10 users and paid plans starting at just $8.99/user per month. Easy implementation makes it a top pick for teams with no technical background.
Agile CRM Pricing
Here’s what Agile CRM costs in 2026. The free version is one of its biggest selling points.
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Startups and teams up to 10 users |
| Starter | $8.99/user/month | Small businesses needing basic automation |
| Regular | $29.99/user/month | Growing teams with advanced marketing needs |
| Enterprise | $47.99/user/month | Larger teams needing full feature access |
Free trial: Agile CRM offers a free plan for up to 10 users with no setup fee required. No credit card is needed to get started.
Money-back guarantee: Agile CRM offers refund options on paid plans. Contact support for details before upgrading.
📌 Note: The free version covers contact management, sales pipeline, and basic email marketing. Paid plans unlock landing pages, custom fields, marketing automation, and web engagement features. The Starter plan at $8.99 is one of the most affordable paid CRM entry points available.
⚠️ Warning: Some users report that Agile CRM’s email delivery rate has dropped significantly in recent months. Test the email marketing features thoroughly before relying on them for critical campaigns.
Key Benefits of Agile CRM
Here’s why Agile CRM stands out for small businesses:
- Free Version for 10 Users: Agile CRM’s free plan is a rare offer in the crm market. Small teams can manage contacts, deals, and tasks at zero cost with no setup fee.
- All-in-One CRM Platform: Agile CRM combines sales, marketing, and customer service in a single interface. This eliminates data silos and keeps your sales team and marketing teams working from the same customer data.
- Sales Automation: Agile CRM automates follow-ups, lead scoring, and data entry. This increases efficiency and frees up your sales team to focus on closing deals rather than managing tasks.
- Marketing Automation: Agile CRM helps marketing teams run automated email campaigns, A/B testing, and web engagement campaigns. You can create and manage landing pages and track revenue generated from each campaign.
- Sales Gamification: Agile CRM features leaderboards and badges to drive competition among your sales team. This unique feature boosts productivity and motivates staff to hit targets.
- Easy Implementation: Agile CRM is frequently noted for its ease of setup compared to complex tools like Salesforce. Most teams can go live quickly without months of training.
Agile CRM Pros & Cons
✅ Pros
- Free plan available for up to 10 users
- Easy implementation — great for non-technical teams
- Sales gamification feature not found in most CRM software
- Great price for small and medium businesses
- Built-in telephony and ecommerce CRM features
❌ Cons
- Email delivery rate issues reported by some users in 2026
- Limited custom fields — not ideal for complex enterprise needs
- Customer support can be inconsistent with slow bug resolution
- Reporting tools are basic and poorly configured for advanced analytics
Feature Comparison
Ready to dive into a detailed comparison of Creatio CRM vs Agile CRM?
We’ll explore 10 key features to help you decide which platform best fits your business.
| Feature | Creatio CRM | Agile CRM |
|---|---|---|
| Starting Price | $25/user/month | Free (paid from $8.99) |
| Free Plan | ❌ | ✅ |
| No-Code Workflow Builder | ✅ | ❌ |
| Business Process Management | ✅ | ❌ |
| Marketing Automation | ✅ | ✅ |
| Sales Automation | ✅ | ✅ |
| Sales Gamification | ❌ | ✅ |
| Order Management | ✅ | ❌ |
| Marketplace/Integrations | 700+ connectors | Limited integrations |
| Best For | Mid-to-large enterprises | Small and medium businesses |
1. Workflow Automation
Creatio CRM: Creatio’s no-code platform to automate workflows is its defining part. The platform includes a native Business Process Management engine that handles operations of any complexity. Citizen developers can build applications using drag-and-drop visual design tools — no coding required. This code platform to automate workflows is why thousands of organizations choose Creatio to digitize their operations.
Agile CRM: Agile CRM offers a drag-and-drop workflow automation builder for sales and marketing tasks. It handles automate workflows like follow-ups, lead scoring, and task assignments. The workflow tools work well for simple processes. But complex multi-step automation is limited compared to a full low code platform like Creatio.
⚠️ Warning: If your business needs to automate workflows across multiple departments with complex logic, Creatio is the stronger choice. Agile CRM’s automation is best suited for straightforward sales and marketing sequences.
2. Contact Management & CRM System
Creatio CRM: Creatio allows users to consolidate customer data and automate lead and opportunity workflows. The account management tools give a full view of each client, including their order management history and service interactions. Creatio’s crm system is built to handle long lasting relationships with enterprise accounts and complex organizational structures.
Agile CRM: Agile CRM’s contact management system provides a 360-degree view of customer interactions. It tracks every touchpoint across sales, marketing, and support. Agile CRM offers contact management with custom fields, though larger businesses may find customization options limited. The crm system works well for managing customer queries and tracking the sales process for small teams.
3. Marketing Automation
Creatio CRM: Marketing Creatio is a full omnichannel marketing platform. It lets teams orchestrate customer journey across email, web, and social channels. You can run marketing campaigns, track leads through the funnel, and generate actionable insights. The platform’s multichannel marketing automation tools are designed to enhance customer experiences at scale.
Agile CRM: Agile CRM supports marketing automation through email marketing, A/B testing, and web engagement tools. Marketing teams can create landing pages, manage automated email campaigns, and track revenue generated from each campaign. Agile CRM’s marketing automation is more advanced than Salesforce’s offering at a fraction of the price. It is a strong choice for small businesses managing their own marketing.
4. Sales Automation & Sales Pipeline
Creatio CRM: Sales Creatio is an end-to-end sales management platform built to accelerate sales processes of any complexity. It includes tools for lead management, opportunity tracking, and forecasting. Sales forecasting is powered by AI agents that analyze patterns and suggest next best actions. The platform supports long and complex B2B sales cycles across multiple accounts.
Agile CRM: Agile CRM’s visual sales pipeline lets users track deals and opportunities with a simple drag-and-drop interface. It includes sales enablement tools like meeting scheduling that syncs directly with Google Calendar and Outlook. Agile CRM also features sales gamification — leaderboards and badges that drive friendly competition among your sales team. Sales forecasting is available but less advanced than Creatio’s AI-powered approach.
💡 Test Result: Creatio’s sales automation handled multi-stage enterprise deals better. Agile CRM was faster to set up and more intuitive for straightforward sales processes. Choose based on your sales complexity.
5. No-Code & Low-Code Development
Creatio CRM: Creatio’s no-code tools are among the best in the CRM market. The no code platform empowers knowledge workers and citizen developers to build applications with no-code UI designer tools. Studio Creatio is the central hub where teams design apps, automate processes, and manage the entire digital environment. Creatio offers maximum degree of freedom for organizations that want to own their automation completely.
Agile CRM: Agile CRM does not offer a dedicated no-code or low code platform for building custom applications. Customization is limited to configuring existing features like custom fields, tags, and workflow rules. This is fine for small businesses that need a crm system out of the box. But teams that need to build applications or complex integrations will hit limitations quickly.
6. Integrations & Marketplace
Creatio CRM: Creatio’s marketplace has over 700 ready-to-go apps, connectors, and marketplace add ons. The platform integrates easily with existing systems through this rich connector library. Creatio is highly scalable and its marketplace ensures you can connect it to virtually any tool in your technology stack. This local presence in your digital environment makes Creatio a strong performer for enterprise use.
Agile CRM: Agile CRM integrates with third-party tools but its integration library is more limited. Key integrations include LinkedIn, email providers, and basic ecommerce tools. The platform works well for businesses that use common tools and don’t need deep custom integrations. For businesses with complex tech stacks, Agile CRM may require workarounds.
7. Customer Service & Support Tools
Creatio CRM: Creatio provides a full-cycle, AI-powered service management platform. It handles customer queries, automates ticketing, and manages service workflows from first contact to resolution. The platform enhances customer experiences through automated response suggestions and AI-driven ticket routing. Service Creatio is designed for organizations managing high volumes of support interactions.
Agile CRM: Agile CRM includes a helpdesk feature that automates ticketing and customer support. It handles customer queries, assigns tickets, and tracks resolution times. The platform also has a knowledge base for self-service support. Agile CRM’s customer support tools are well-suited for small businesses managing a manageable volume of support requests.
8. Analytics & Reporting
Creatio CRM: Creatio enables data-driven decision-making through analytics, customizable dashboards, and AI-powered insights. The reporting tools give teams visibility across sales, marketing, and service operations. AI agents surface actionable insights and highlight patterns in customer data. Creatio’s analytics are built for enterprise teams that need deep visibility into their business operations.
Agile CRM: Agile CRM includes reports and analytics for tracking sales, marketing, and support performance. However, users frequently note that the reporting tools are basic and poorly configured for advanced analysis. The platform tracks key metrics like revenue generated and deal progression. For simple dashboards and basic reporting, Agile CRM is adequate — but it falls short for advanced analytics needs.
9. Ease of Use & Setup
Creatio CRM: Creatio has a steeper learning curve due to the depth of its no-code tools and BPM features. New users benefit from Creatio’s extensive knowledge base, training resources, and a partner network that supports implementation. Organizations using Creatio often see a 70% reduction in implementation timelines compared to traditional CRMs. Communicating transparently with the Creatio team during onboarding makes the process much smoother.
Agile CRM: Agile CRM is frequently praised for its easy implementation. Most small teams can set up the platform and start managing their sales process within hours. Agile CRM’s great support team is often highlighted in user reviews, with customers noting that the onboarding experience is smooth. The drag-and-drop interface makes it approachable for non-technical users.
10. Pricing & Cost
Let’s compare the pricing plans side by side.
| Plan | Creatio CRM | Agile CRM |
|---|---|---|
| Free | ❌ No free plan | ✅ Free (up to 10 users) |
| Starter/Growth | $25/user/month | $8.99/user/month |
| Mid Tier | $55/user/month | $29.99/user/month |
| Top Tier | $85/user/month | $47.99/user/month |
Creatio CRM: Creatio pricing is higher but it claims 37% lower total cost of ownership over time. The Growth plan at $25/user/month provides access to core CRM, sales, marketing, and service tools. For enterprise teams, the unlimited plan at $85/user/month unlocks full no-code freedom and AI capabilities. Creatio is a great price if you factor in the elimination of custom development costs.
Agile CRM: Agile CRM offers the most competitive pricing structure in this comparison. The free version for 10 users means small businesses can manage their entire crm system at no cost. Even the Enterprise plan at $47.99 is more affordable than Creatio’s entry-level plan. This great price makes Agile CRM an ecommerce crm and general sales crm favorite for budget-conscious teams.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| No-code workflow automation | Creatio CRM | Industry-leading BPM engine |
| Free CRM for small team | Agile CRM | Free plan for up to 10 users |
| Enterprise-grade CRM | Creatio CRM | Used by AMD, Bayer, Kraft Heinz |
| Easy implementation fast | Agile CRM | No setup fee, live in hours |
| Omnichannel marketing | Creatio CRM | Full multichannel campaign management |
| Sales gamification | Agile CRM | Built-in leaderboards and badges |
| Budget-friendly all-in-one crm | Agile CRM | Starts at $8.99/user/month |
💰 Your Budget
Agile CRM wins on pricing for small businesses. The free version and $8.99 Starter plan make it accessible to businesses that want a crm system without significant upfront investment.
Creatio CRM’s pricing starts at $25/user/month. But if you factor in the lower total cost of ownership and the elimination of developer costs, Creatio can be a great price for larger teams over time.
🔌 Your Tech Stack
Creatio’s marketplace with 700+ connectors makes it the better fit for complex technology environments. The code platform connects to virtually any tool your business already uses.
Agile CRM covers the most common integrations including LinkedIn, email providers, and ecommerce platforms. If your stack is simple, Agile CRM’s integration set will be sufficient.
📊 Your Business Complexity
Creatio is built for organizations operating in complex business environments. It handles order management, multi-department workflows, and long sales cycles with its low code platform tools.
Agile CRM is the better fit for small businesses with straightforward sales marketing and customer service needs. It keeps things simple and gets teams productive quickly.
🎓 Your Experience Level
Agile CRM is the friendlier choice for beginners. Easy implementation means non-technical users can set up sales pipelines, email marketing, and contact management without any training.
Creatio rewards teams who invest time in learning the platform. Once mastered, its no-code tools give citizen developers extraordinary power to customize every aspect of their crm system.
🆓 Free Trials and Demos
Agile CRM’s free version lets you test the full platform with up to 10 users before spending anything. This is one of the best free trials available in the crm market today.
Creatio offers a free trial so you can explore its no-code platform and CRM features before committing. Request a demo to see how Creatio can fit your specific business environment.
🛟 Support Options
Creatio has six offices globally and a large partner network, providing strong enterprise support. The Creatio team is available for communicating transparently throughout the onboarding process.
Agile CRM offers a knowledge base, email support, and phone support depending on your plan. Some users report inconsistent support quality, so test the support channels before you commit to a paid plan.
Switching Guide
Already using one of these tools? Here’s what to expect if you switch.
🔄 Switching from Creatio CRM to Agile CRM?
✅ What you’ll gain:
- A free version that covers basic sales and marketing needs at no cost
- Faster, easier setup with no technical knowledge required
- Built-in sales gamification to keep your sales team motivated
❌ What you’ll lose:
- The no-code platform and BPM engine for complex workflow automation
- Studio Creatio and the ability to build applications without coding
- Enterprise-grade account management and order management features
📋 How to switch:
- Export your contacts, deals, and workflow data from Creatio CRM
- Sign up for Agile CRM’s free version — no credit card needed
- Import your CSV data and reconnect integrations through Agile’s settings panel
🔄 Switching from Agile CRM to Creatio CRM?
✅ What you’ll gain:
- A true no-code platform to automate workflows of any complexity
- Industry workflows for 20 verticals and enterprise-grade CRM capabilities
- AI agents, advanced analytics, and marketplace add ons for deeper automation
❌ What you’ll lose:
- The free version and budget-friendly pricing for small teams
- Sales gamification features like leaderboards and badges
- The simplicity of Agile’s quick-start crm system setup
📋 How to switch:
- Export all contacts, deals, and campaign data from Agile CRM
- Request a Creatio CRM trial and work with the Creatio team on onboarding
- Import data via CSV and configure workflows using Studio Creatio’s no-code tools
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing | Agile CRM |
| 🤖 Workflow Automation | Creatio CRM |
| 🎯 CRM Depth | Creatio CRM |
| 📊 Marketing Automation | Creatio CRM |
| 👶 Ease of Use | Agile CRM |
| 🔌 Integrations | Creatio CRM |
| 📈 Analytics | Creatio CRM |
| 🏆 Overall Winner | Creatio CRM |
🏆 WINNER: CREATIO CRM
Creatio CRM wins 6 out of 8 categories.
Best for: Enterprise workflow automation, omnichannel marketing, complex sales processes
Creatio CRM and Agile CRM serve very different needs.
Creatio is a global vendor of a no-code platform to automate workflows and CRM. It is built for organizations that need maximum degree of freedom to orchestrate customer journey, manage order management, and digitize complex business processes.
Agile CRM is an all-in-one crm built for small businesses that want sales, marketing, and service tools in one affordable platform. Its free version and easy implementation make it a strong performer for budget-conscious teams.
Agile CRM is excellent for small and medium businesses that want to get started quickly and keep costs low. Its great price and great support make it a solid choice for teams just beginning their CRM journey.
However, if you need a platform to automate workflows across your entire business environment, Creatio CRM is the stronger choice.
Now go build those long lasting relationships with your customers!
More of Creatio CRM Compared
Here’s how Creatio CRM stacks up against other competitors:
Creatio CRM wins on: No-code BPM engine, enterprise-grade workflow automation, deeper CRM depth
GoHighLevel wins on: All-in-one agency tools, white-label features, simpler pricing for agencies
Creatio CRM wins on: No-code platform, workflow automation, omnichannel marketing platform
Pipedrive wins on: Simpler sales pipeline UX, lower entry price, faster setup for sales teams
Creatio CRM wins on: Complex workflow automation, industry workflows, enterprise account management
Keap wins on: Small business marketing automation, easier onboarding, built-in e-commerce features
Creatio CRM wins on: No-code tools, BPM engine, maximum degree of freedom for customization
HubSpot wins on: Free CRM tier, stronger marketing hub, larger community and content library
Creatio CRM wins on: Full CRM system, workflow automation, order management capabilities
ClickFunnels wins on: Funnel building, landing page creation, sales funnel conversion focus
Creatio CRM wins on: Full CRM coverage, marketing campaigns, customer service management
Instantly wins on: Cold email outreach, deliverability tools, lead generation focus
Creatio CRM vs Capsule CRM
Creatio CRM wins on: No-code automation, BPM, enterprise integrations and marketplace add ons
Capsule CRM wins on: Simplicity, lower cost, faster learning curve for small teams
Creatio CRM wins on: Workflow automation depth, AI agents, no-code development tools
Insightly wins on: Project management integration, simpler pricing, easier adoption
Creatio CRM wins on: No-code platform, complex business process management, enterprise scale
Freshsales CRM wins on: AI-powered scoring built in, easier to start, stronger free plan
Creatio CRM wins on: No-code tools, lower TCO, faster implementation timelines
Salesforce wins on: Larger app library, more third-party integrations, wider global adoption
Creatio CRM vs Folk
Creatio CRM wins on: Full enterprise CRM, no-code automation, industry workflows
Folk wins on: Simple contact management, LinkedIn integration, quick personal CRM setup
Creatio CRM wins on: BPM engine, no-code workflow automation, full-cycle service management
Monday CRM wins on: Visual project management, team collaboration features, easier UI
More of Agile CRM Compared
Here’s how Agile CRM stacks up against other competitors:
Agile CRM wins on: Free plan, simpler pricing, easier implementation for non-agencies
GoHighLevel wins on: Agency white-labeling, funnel building, more automation depth
Agile CRM vs Keap
Agile CRM wins on: Free version, lower pricing, sales gamification features
Keap wins on: More polished email marketing, stronger customer support, better automation sequences
Agile CRM wins on: All-in-one crm pricing, free plan, built-in telephony
ActiveCampaign wins on: Email marketing depth, automation sequences, deliverability
Agile CRM wins on: Lower paid plan pricing, built-in telephony, sales gamification
HubSpot wins on: Larger app library, better content marketing tools, stronger reporting
Agile CRM wins on: Full crm system features, contact management, helpdesk tools
ClickFunnels wins on: Landing page builder, sales funnel optimization, conversion focus
Agile CRM wins on: Marketing automation, sales pipeline, helpdesk and service tools
Folk wins on: Cleaner interface, better LinkedIn integration, simpler contact management
Agile CRM vs Instantly
Agile CRM wins on: Full CRM features, contact management, customer support tools
Instantly wins on: Cold email outreach volume, deliverability infrastructure, lead generation
Agile CRM vs ClickUp
Agile CRM wins on: Dedicated CRM features, email marketing, built-in telephony
ClickUp wins on: Project management, docs, team collaboration across departments
Agile CRM wins on: Free plan, all-in-one crm pricing, built-in helpdesk
Monday CRM wins on: Visual UI, team collaboration, more polished user experience
Agile CRM wins on: Marketing automation, sales gamification, free version for more users
Capsule CRM wins on: Cleaner interface, simpler pipeline management, UK-based support
Agile CRM wins on: Free plan, lower pricing, sales gamification and telephony features
Insightly wins on: Project management integration, stronger reporting, cleaner UI
Agile CRM wins on: Free plan for 10 users, all-in-one crm tools, sales gamification
Freshsales CRM wins on: Native AI scoring, phone dialer quality, stronger customer support
Agile CRM wins on: Pricing, free version, easier setup, sales marketing in one tool
Salesforce wins on: Enterprise scale, broader app library, advanced reporting and AI tools
Agile CRM wins on: All-in-one sales and marketing tools, lower price, free plan
Zendesk wins on: Deeper customer service features, better ticketing, enterprise support capabilities
Frequently Asked Questions
What is CRM in Creatio?
CRM in Creatio refers to the full suite of crm applications that cover marketing, sales, and service operations. Creatio’s CRM is built on a no-code platform that lets teams automate workflows and manage the full customer journey without writing code. It is used by thousands of companies launching millions of workflows daily across 100 countries.
Is Agile CRM really free?
Yes, Agile CRM offers a free version for up to 10 users with no setup fee or credit card required. The free plan includes contact management, a sales pipeline, and basic email marketing features. As an all in one crm, it uses no code tools to set up automation — no technical skills needed. For larger teams or advanced marketing automation, paid plans start at $8.99/user per month.
What is Creatio CRM used for?
Creatio CRM is used to digitize workflows, accelerate sales processes, and enhance customer and employee experiences across an entire organization. It includes Sales Creatio, Marketing Creatio, and Service Creatio as separate but unified products. Businesses use it for account management, order management, marketing campaigns, and complex business process management.
How does Creatio CRM compare to Agile CRM for small businesses?
Agile CRM is the better fit for small businesses due to its free version, low pricing, and easy implementation. Creatio CRM is better suited to mid-size and enterprise organizations that need a no-code platform to automate workflows at scale. If budget is your defining part of the decision, Agile CRM’s great price wins for small and medium businesses.
Which is the best CRM software in 2026?
Creatio CRM is the overall winner in this comparison, recognized as a Visionary in the Gartner Magic Quadrant 2025 and a strong performer in multiple Forrester reports. For enterprise workflow automation and managing complex sales processes, Creatio is the top choice. Agile CRM is the best all-in-one crm for small businesses that need sales enablement, marketing automation, and great support at an affordable price.
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