Are you feeling swamped? Like you juggling too many tools to manage customers?
It’s tough to pick the right CRM. Both Freshsales CRM and Thryv promise to make life easier, but which one actually delivers?
You’re probably wondering, “Which will help my business grow?”
Let’s break down Freshsales CRM vs Thryv.
We’ll look at what each one does best so you can choose the right tool for your needs.
Overview
We’ve put both Freshsales CRM and Thryv through their paces.
Our team signed up for free trials, tested core features, and analyzed user feedback. This hands-on approach ensures a practical, real-world comparison.
Want to see Freshsales in action? Start your free trial and visit their website and experience more to see the difference!
Pricing: It has a free plan. The premium plan starts at $9/month.
Key Features:
- AI-powered insights
- Built-in phone
- Deal pipeline management
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Get your site properly.
Pricing: It has a free plan. The premium plan starts at $244/month.
Key Features:
- Appointment Scheduling
- Payment Processing
- Social Media Management
What is Freshsales CRM?
Okay, let’s talk about Freshsales CRM. What is it? It’s a tool to help you sell more.
Think of it as a place to keep track of your customers.
You can view deals, send emails, and make calls all in one place. It’s built to make sales easier.
Also, explore our favorite Freshsales CRM alternatives…
Unlock the power of an all-in-one marketing platform. GoHighLevel gives you everything to manage your marketing.
Key Benefits
- Intuitive Interface: Get up and running in minutes; no tech skills required.
- Visual Sales Pipeline: See precisely where your deals stand at a glance.
- Built-in Phone and Email: Connect with customers directly within the platform.
- AI-Powered Insights: Get intelligent recommendations to close more deals.
Pricing
All the plans will be billed annually.
- Growth + 500 Marketing Contacts: $9/user/month.
- Pro + 500 Marketing Contacts: $39/user/month.
- Enterprise + 500 Marketing Contacts: $59/user/month.
Pros
Cons
What is Thryv?
So, what’s Thryv? It’s more than just a CRM. It’s like a business toolbox.
It helps you manage customers and run your business.
It allows you to schedule appointments, take payments, and manage social media.
It’s designed to keep everything organized.
Also, explore our favorite Thryv alternatives…
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Get your site properly configured today.
Key Benefits
- Centralized hub: Manage all your business needs in one place.
- Automated marketing: Reach more customers with less effort.
- Online scheduling: Let clients book appointments 24/7.
- Accept payments online: Get paid faster and easier.
- Reputation management: Monitor and improve your online reviews.
Pricing
- Command Center: Free dedicated business line.
- Business Center: $244/month.
- Marketing Center: $244/month.
Pros
Cons
Feature Comparison
Choosing the right CRM software is critical. Let’s dive into a direct feature comparison.
We’ll examine key areas to help you determine which platform best fits your business needs.
1. Customer Relationship Management
- Freshsales CRM: Focuses on a robust customer relationship and customer engagement platform. It’s designed to centralize all customer data within the dashboard.
- Thryv offers broader business management tools, including essential customer relationship management, but it is more geared towards local businesses needing appointment and payment features.
2. Sales and Marketing
- Freshsales CRM: Strong sales and marketing automation, including lead scoring, email campaigns, and a visual sales pipeline.
- Thryv provides marketing tools, particularly for social media and online listings, but it lacks the depth of sales process automation found in Freshsales CRM.
3. Sales Pipeline Management
- Freshsales CRM is a highly visual pipeline management tool allowing sales team members to track deals and enhance customer interactions easily.
- Thryv includes a basic sales pipeline but lacks the detailed customization and analytics available in Freshsales CRM.
4. Customer Support
- Freshsales CRM: Integrates with Freshworks products for comprehensive customer support, including helpdesk features.
- Thryv: Offers messaging and appointment reminders for customers but lacks a dedicated customer support platform.
5. Productivity
- Freshsales CRM: Improves productivity through automated workflows, task management, and an integrated inbox.
- Thryv: Enhances productivity by streamlining tasks like appointment scheduling, payments, and social media posting.
6. Analytics and Reporting
- Freshsales CRM: Provides robust analytics and customizable reports, offering up-to-date insights into sales performance.
- Thryv: This offers basic reporting on appointments, payments, and marketing activities but less in-depth sales analytics.
What to Look For When Choosing CRM Software?
- Scalability: Can the CRM grow with your business?
- Integration: Does it connect with your existing tools?
- Mobile Access: Can your team access it on the go?
- Training and Support: Is help readily available?
- Customization: Can you tailor it to your specific workflows?
- User Interface: Is it intuitive and easy for your team to use?
- Security: Does it protect sensitive customer data?
- Automation: How much can it automate repetitive tasks?
- Reporting Capabilities: Can it generate meaningful insights?
- Specific Industry Needs: Does it cater to your industry’s unique demands?
- Budget: Does the pricing align with your financial constraints?
Final Verdict
So, which one wins? For most businesses focused on sales, we pick Freshsales CRM.
It’s strong on customer experience and sales tools.
The free plan is an excellent startup start and scales well for larger enterprises.
Thryv is suitable for local businesses needing payments and scheduling.
However, Freshsales CRM’s sales focus and pricing make it our top choice.
We’ve used both, so we know what works. Trust our experience to help you choose the best option for your needs.
You’ll get your team up and running faster, which means you’ll spend more time selling and less time learning software.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Gohighlevel: Freshsales CRM focuses on AI-driven sales automation and pipeline management, while GoHighLevel is a broader platform offering extensive marketing, sales, and agency automation features.
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
More of Thryv
Here’s a brief comparison of Thryv with these software solutions:
- Thryv vs Gohighlevel: Thryv is an all-in-one business management platform tailored for small businesses, offering online presence and payment solutions. GoHighLevel provides a comprehensive sales and marketing platform for agencies with robust automation.
- Thryv vs Pipedrive: Thryv is a broad business management tool with integrated CRM; Pipedrive specializes in visual sales pipeline management, ideal for sales teams.
- Thryv vs Keap: Thryv offers an all-in-one platform for small business management; Keap focuses on advanced marketing automation and sales CRM with in-depth workflows.
- Thryv vs ActiveCampaign: Thryv provides an integrated platform for local business management and customer interaction; ActiveCampaign excels in sophisticated marketing automation, segmentation, and detailed analytics.
- Thryv vs Hubspot: Thryv is designed as a comprehensive platform for small business operations, including client management and marketing; HubSpot offers a wider suite of marketing, sales, and service tools for businesses of all sizes.
- Thryv vs Clickfunnels: Thryv is an all-in-one business management platform; ClickFunnels is specifically designed for building sales funnels, landing pages, and automating sales processes.
- Thryv vs Folk: Thryv is a comprehensive business management system with integrated CRM; Folk is a more focused, collaborative contact management tool with an emphasis on organization.
- Thryv vs Instantly: Thryv offers a broad suite for small business management, including online presence and payments; Instantly specializes in automated cold email campaigns for sales outreach.
- Thryv vs ClickUp: Thryv is an all-in-one platform for small business operations and client management; ClickUp is a versatile work OS that encompasses project management, task tracking, and customizable CRM features.
- Thryv vs Monday CRM: Thryv provides an integrated solution for small business management and client interaction; Monday CRM focuses on highly customizable visual workflows and project-centric CRM capabilities.
- Thryv vs Capsule CRM: Thryv is a comprehensive business management platform with CRM features; Capsule CRM is a simpler, user-friendly CRM focused on contact management and sales pipeline tracking.
- Thryv vs Insightly: Thryv provides an all-in-one platform for small business operations, including scheduling and payments; Insightly offers a more robust CRM with an advanced sales pipeline and project management functionalities.
- Thryv vs Salesforce: Thryv is an integrated platform for small business management; Salesforce is a highly customizable, scalable, enterprise-level CRM with extensive sales, marketing, and service capabilities.
Frequently Asked Questions
Is Freshsales CRM or Thryv better for small businesses?
Freshsales CRM is often better for small businesses focused on sales due to its free plan and lower starting costs. Thryv is better for service-based small businesses that want appointment and payment management.
Does Freshsales CRM offer a free plan?
Freshsales CRM offers a free plan with basic CRM features, which is ideal for startups. Thryv does not offer a free plan.
Which platform is better for managing social media?
Thryv has built-in social media management features, making it a better choice if social media marketing is a priority. Freshsales CRM focuses more on sales and email marketing.
Can I integrate other tools with Freshsales CRM and Thryv?
Both platforms offer integrations, but Freshsales CRM has a broader range, especially with other Freshworks products. Thryv focuses on integrations for local business tools.
Which CRM offers better reporting and analytics?
Freshsales CRM provides more comprehensive reporting and analytics, especially for sales data. Thryv’s reporting is more focused on appointments and payments.
