TeamViewer vs GoTo Resolve: Which is Better in 2025?

Winner

4.5

• Mobile Device Management
• Unattended Access
• Patch Management
• Helpdesk Software
• Asset Management
• Free trial available
• Paid Plans from $23/month

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Runner Up

3.5

• TeamViewer Remote
• TeamViewer Sensor
• TeamViewer DEX
• TeamViewer Frontline
• TeamViewer ONE
• Free trial available
• Paid Plans from $18.90/yearly

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Are you trying to pick the right remote support tool for your business?

Maybe you’re stuck between TeamViewer and GoTo Resolve.

It’s a tough choice! Both are great for helping people with their computers from far away.

But which one is truly better for you in 2025?

This guide will break down TeamViewer vs GoTo Resolve.

Let’s find out which one wins!

Overview

We tested both TeamViewer and GoTo Resolve.

We used them for different tasks.

This helped us see how they work.

Now, we can compare them fairly for you.

4.5out of 5

Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!

Pricing: It has a free trial. Paid plan starts at $23/monthly.

Key Features:

• Asset Management
• Unattended Access
• Patch Management

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3.5out of 5

TeamViewer is a powerhouse for remote access, used by over 640,000 subscribers.

Pricing: It has a free trial. Paid Plan starts at $18.90/yearly

Key Features:

• Cross-Platform Compatibility
• Advanced Security Features
• Comprehensive Collaboration

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What is TeamViewer?

TeamViewer is a very popular tool.

It lets you connect to computers from far away.

You can help friends or work from home.

It’s like being right there at the other computer.

Many people use it for work and to help others.

Also, explore our favorite TeamViewer alternatives…

Our Take

Ready to experience smoother remote help? Over 90% of new Getscreen users report improved efficiency!

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Key Benefits

• Trusted by Millions: Over 640,000 businesses use TeamViewer.
• Wide Device Support: Connect to devices from 127 different makers.
• Works Everywhere: Use it on Windows, Mac, Linux, Android, and iOS.
• Secure Connections: Your data is kept safe and private.

Pricing

TeamViewer has different plans. The price changes based on what you need.

• TeamViewer Remote Access: $18.90/yearly
• TeamViewer Business Plan: $42.90/yearly

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Pros

• Very easy to set up.
• Works on many devices.
• Strong security features.
• Good for big companies.
• Many advanced functions.

Cons

• Can be quite expensive.
• Free version has limits.
• Sometimes needs fast internet.

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What is GoTo Resolve?

Let’s talk about GoTo Resolve.

It’s a tool that helps you fix computer problems from anywhere.

You can control someone’s computer.

You can also chat with them.

It makes helping people easy. It’s good for small and medium-sized businesses.

Also, explore our favorite GoTo Resolve alternatives…

Our Take

GoTo Resolve is the secure, all-in-one IT management solution with built-in AI assistance and zero trust security.

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Key Benefits

GoTo Resolve has some cool features. Here are its best parts:

• Remote Monitoring: It watches your computers. It alerts you to issues.
• Ticketing System: You get 25 help tickets per month. This helps track problems.
• Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
• Automated Tasks: Set up 3 automated actions. Save time on common fixes.
• Mobile Device Support: Help phones and tablets too. Connect from your phone.
• Strong Security: Your sessions are safe. Data stays private.

Pricing

GoTo Resolve has clear pricing. Here’s what you get:

• Remote Access: $23/month
• Remote Support Plus: $44/month
• Standard Endpoint Management: $57/month
• Premium Endpoint Management: Contact for pricing

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Pros

• Easy to set up.
• Simple for quick support.
• Good for small teams.
• Automated tasks save time.
• Mobile support is helpful.

Cons

• Free plan is limited.
• Advanced features cost more.
• Less global server presence.

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Feature Comparison

This comparison explores the core differences between TeamViewer and GoTo Resolve.

Moving beyond basic remote access to evaluate their capabilities in comprehensive IT management, automation, and advanced support features for IT teams and single users.

1. Core Focus and All-in-One IT Management

TeamViewer is historically a leading remote control solution, while GoTo Resolve is designed as an all-in-one platform for modern IT teams.

• TeamViewer: Primarily focuses on secure remote access, screen sharing, and remote control capabilities. Other features like monitoring often require add-ons or separate products, seen in the TeamViewer client suite.
• GoTo Resolve: Offers a consolidated platform combining remote support, remote monitoring and management (RMM), conversational ticketing, and IT automation into a single, comprehensive software.

2. AI Capabilities and Advanced Automation

This feature highlights the push towards AI for automation and enhanced diagnostics, making life easier for IT professionals.

• TeamViewer: Features strong AI and AR tools like the TeamViewer AI Agent for real-time guidance, Session Insights for automated notes, and the augmented reality solution TeamViewer Frontline for vision picking and logistics processes.
• GoTo Resolve: Integrates Practical AI for IT Automation and features the Virtual Technician to simplify workflows, automate tasks with AI-assisted scripting, and provide AI-powered insights for quicker issue resolution.

3. Remote Monitoring and Management (RMM)

RMM capabilities are key features for proactive support and managing unattended devices within an organization.

• TeamViewer: RMM is available as part of their more advanced or add-on packages, providing device monitoring, patch management, and asset management, especially within the TeamViewer ONE offering.
• GoTo Resolve: RMM is natively built into the core platform, allowing for proactive support, automated remediation, and comprehensive asset management without requiring extra purchases, helping IT teams to triage problems efficiently.

4. Ticketing and Helpdesk Functionality

The presence of a built-in helpdesk streamlines the process of resolving issues and managing customer satisfaction.

• TeamViewer: Does not include a native ticketing system; users must integrate with external helpdesk or CRM software for managing support requests.
• GoTo Resolve: Includes a conversational ticketing system right out of the box, centralizing support sessions and requests, making it simpler for support users to receive requests.

5. Security and Compliance

Both platforms prioritize secure remote access, but they use different approaches, especially concerning zero trust principles and two factor authentication.

• TeamViewer: Employs end-to-end encryption (AES-256) and offers features like two factor authentication. TeamViewer Germany GmbH is known for its strong encryption standards.
• GoTo Resolve: The first solution to offer zero trust security natively, requiring all users to be authenticated and verified before every remote session. It also uses unique session link codes for ad-hoc support.

6. Mobile Device Support and Cross-Platform

Wide coverage of operating systems and mobile devices is crucial for full remote support capabilities.

• TeamViewer: Offers industry-leading support for the highest combined total of manufacturers across Windows, Linux, macOS, iOS, and Android phone, with a dedicated teamviewer remote control app.
• GoTo Resolve: Provides solid multi-platform support across Windows, Mac, Android, and iOS, allowing agents to remotely control and support devices with a straightforward connection setup.

7. Licensing Model and Free Use

The cost structure and availability of a free version significantly impact single users and those who only need personal use.

• TeamViewer: Offers a free for personal use license, but commercial use is strictly monitored. Paid plans are tiered, often based on the number of licensed users and concurrent sessions, with an auto renewal option.
• GoTo Resolve: Offers a free version that includes behind-the-scenes device monitoring and troubleshooting (RMM Lite) for up to three agents and five remote devices, offering a great tool for personal or small business needs.

8. Unattended and Instant Support Access

The ease and method of connecting to unattended devices or providing instant support are key features.

• TeamViewer: Utilizes the unique TeamViewer ID and password for connecting to unattended devices and generating a session link for instant support sessions, a process trusted for more than a decade.
• GoTo Resolve: Supports unattended access via a simple setup and offers instant support through a unique PIN code that is secure and user-friendly for customers and loved one’s device support.

9. Enterprise and Specialized Features

Looking beyond standard remote control, specialized features cater to different high-level use cases.

• TeamViewer: Provides TeamViewer Frontline for industrial augmented reality and logistics processes, as well as extensive API integrations for large enterprises (TeamViewer Tensor), offering powerful features beyond desktop remote control.
• GoTo Resolve: Focuses on features like IT Autopilot (automation capabilities), native helpdesk, and zero trust security, making it ideal for IT teams seeking a cohesive platform for endpoint protection and overall IT service management.

What to Look for When Choosing a Remote Access Tool?

When picking a remote access tool, consider these points:

• Speed: Does it feel fast and smooth?
• Ease of Use: Is it simple to set up and use?
• Security: Does it protect your data well?
• Cost: Does it fit your budget?
• Features: Does it have what you need (file transfer, multiple users)?
• Compatibility: Does it work on all your devices (PC, phone)?
• Support: Can you get help if you have problems?
• Reliability: Does it connect without issues?
• Unattended Access: Can you connect when no one is there?

Final Verdict (Our Pick)

So, which one wins?

We pick GoTo Resolve. It’s better for most small and medium businesses. 

You get a lot for the money. It has remote access.

It manages your devices. It even has a ticketing system.

GoTo Resolve is a full package. Its price is simple.

Automation saves time. TeamViewer is good for complex tasks.

But GoTo Resolve gives you more in one spot.

It’s easier to start. It helps you manage IT support.

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