⚡ Nhận định nhanh:
- Chạy: Freshsales starts at $9/user/month. Copper CRM pricing also starts at $9/seat/month, but climbs to $99.
- Phù hợp nhất cho: Freshsales for sales teams that want AI scoring and built-in calling. Copper for teams living inside Gmail and Google Calendar.
- Điểm khác biệt chính: Freddy AI scores leads and predicts deal risk. Copper has no AI layer, but its Google Workspace integration is deeper.
- Lựa chọn của chúng tôi: Freshsales CRM for most businesses. It rates 4.0 against Copper’s 3.5 and does more at every price point.
Copper CRM was built for one thing: Google Workspace.
Freshsales CRM was built for sales teams of any stack.
That single split explains almost every difference between them.
One lives in your Gmail inbox. The other runs its own platform.
Here is how the two compare on price, features, and daily use.
Toàn cảnh
This Freshsales vs Copper CRM comparison covers pricing, core features, and ease of use.
Của chúng tôi nhà văn spent hands-on time with Copper CRM directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
We also flag where public pricing pages disagree with our dữ liệu.
By the end you will know which sales CRM fits your việc kinh doanh.
Freshsales CRM là gì?
Freshsales CRM is an AI-powered customer relationship management platform for sales teams.
Sản phẩm này được ra mắt vào năm 2016, là sản phẩm chủ lực thứ hai của Freshworks.
The tool centralizes customer data and shows every touchpoint on one timeline.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit in one unified inbox.
Freshworks says over 67,000 customers worldwide use its products.
🏆 Người chiến thắng: Freshsales CRM
Freddy AI scores every new lead as it lands. A 21-day free trial covers all tiers, with no credit card required.
Bảng giá CRM Freshsales
Three paid tiers cover solo sellers up to larger sales teams.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Doanh nghiệp nhỏ các đội bắt đầu |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Phát triển các nhóm cần tự động hóa |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Larger teams needing advanced capabilities |
Pricing verified September 2026.
Dùng thử miễn phí: 21 days across every tier, with no credit card required to create a new account.
Đảm bảo hoàn tiền: Freshworks does not publish a blanket refund window. Annual billing is handled case by case through support.
📌 Ghi chú: Freshsales pricing has dropped 2 to 3 times over the years. That is a large part of why it reads as excellent value for small and medium sized businesses today.
⚠️ Pricing conflict: Some public sources list an entry plan at $11/user/month, an Enterprise tier at $71/user/month, and a free plan for up to 3 users. Our verified figures are $9, $39, and $59 with no free tier, so we use those in every table here. Confirm the live page before you buy.
Những lợi ích chính của Freshsales CRM
Here is what makes this CRM software worth a look:
- Freddy AI scoring: Ranks each new lead on behavior and profile. It also predicts deal risk and recommends the next move to close.
- Góc nhìn toàn diện 360 độ về khách hàng: Every call, email, and cuộc họp sits on one timeline. Sales reps stop digging through inboxes for context.
- Kanban pipelines: Visual boards track deal progress and expose bottlenecks fast. You can create pipelines for different products or regions.
- Omnichannel messaging: Email, phone, WhatsApp Business, Facebook Messenger, and LINE run from one screen. Replies stay attached to the contact record.
- Freshworks suite fit: Freshdesk and Freshmarketer connect natively. Teams already on other Freshworks products get marketing and support in the same account.
- Reports that answer questions: Around a dozen predefined sales reports ship ready to use, and all of them are customizable for forecasting.
- Mobile app with offline access: Cái iOS and Android app logs calls and works without a connection. Field sales reps can update records anywhere.
Những điều nhóm chúng tôi nhận thấy
Note: We have not had extended hands-on time with Freshsales CRM yet. The notes above come from published documentation, the Freshworks pricing page, and public G2 and Capterra reviews. On those platforms it holds an average score of 4.5 out of 5.
Ưu điểm và nhược điểm của Freshsales CRM
✅ Ưu điểm
- Freddy AI chấm điểm khách hàng tiềm năng, dự đoán rủi ro giao dịch và đề xuất các bước hành động tốt nhất tiếp theo.
- Built-in phone, email, chat, and SMS in a single unified inbox
- Dùng thử miễn phí 21 ngày cho mọi gói dịch vụ, không cần thẻ tín dụng.
- Excellent value for small and medium sized businesses at $9/user/month
- Hỗ trợ 24/5 qua điện thoại, trò chuyện trực tuyến và email cho tất cả các gói dịch vụ.
❌ Nhược điểm
- Navigation feels cluttered and pages can be slow to respond
- Khoảng 385 tích hợp là ít hơn so với HubSpot hoặc Salesforce lời đề nghị
- Native connectors with third-party tools are thin outside the Freshworks suite
Copper CRM là gì?
Copper CRM is a sales CRM built specifically for Google Workspace.
Nó được ra mắt vào năm 2012 dưới dạng một tiện ích mở rộng của Gmail, giúp loại bỏ việc nhập liệu thủ công.
A Chrome extension puts the CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail or Google Calendar.
Records fill themselves from email, so reps type less.
Copper tuyên bố có hơn 30.000 khách hàng CRM trên toàn thế giới, bao gồm cả chính Google.
The walkthrough below shows how the tool behaves day to day.
Đồng CRM
The only CRM made for Google Workspace. Manage clients and deals without leaving Gmail. A 14-day free trial is available.
Bảng giá CRM Copper
Four tiers run from a contacts-only entry plan to a full business tier.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Người mới bắt đầu | 9 đô la/ghế/tháng | Chỉ sắp xếp danh bạ |
| Nền tảng | 23 đô la/ghế/tháng | Các nhóm nhỏ quản lý tối đa 2.500 liên hệ. |
| Chuyên nghiệp | 59 đô la/ghế/tháng | Các nhóm có thể nhập tối đa 15.000 liên hệ. |
| Việc kinh doanh | 99 đô la/ghế/tháng | Email sequence and website tracking needs |
Pricing verified September 2026.
Dùng thử miễn phí: 14 days for new users, no purchase needed to test the platform.
Đảm bảo hoàn tiền: No published refund window. Copper points buyers to the trial instead.
📌 Ghi chú: The Starter plan has limited features and no pipeline. It organizes contacts and nothing more, so most teams start on Basic.
⚠️ Pricing conflict: The figures above are annual rates. Public sources list higher numbers when paid monthly: $29 for Basic, $69 for Professional, and $134 for Business. We keep our verified annual figures in every table, but budget for the monthly premium if you skip the yearly commitment.
Những lợi ích chính của CRM đồng
Here is where this CRM earns its keep:
- Tích hợp Google Workspace: Emails, meetings, and contact data sync on their own. Nothing else on the market matches Copper’s integration with Google products.
- Zero manual data entry: Records populate from Gmail automatically. New contacts appear without anyone typing them in.
- Familiar interface: The layout borrows from Google Docs and Google Sheets. Onboarding is quick for anyone who already uses Google Drive daily.
- Custom sales reporting: Build your own reports from Copper data rather than settling for fixed templates.
- Theo dõi email và mẫu email: See who opened a message and what they clicked. Email templates keep replies consistent across the sales team.
- API thân thiện: Developers rate the API easier to build against than HubSpot’s, which helps when you connect other tools.
- Bảo vệ basics covered: Data encryption, two-factor authentication, and compliance with Google’s security standards.
Những điều nhóm chúng tôi nhận thấy
Our writer created a new account and ran Copper CRM inside a working Gmail inbox for several days. Here is what stood out from that time:
Ưu điểm và nhược điểm của Copper CRM
✅ Ưu điểm
- Google Workspace integration runs deeper here than in Freshsales or HubSpot
- Interface feels familiar to anyone who works in Google products
- Automatic syncing removes most manual data entry from the sales process
- Transparent pricing with no hidden customization or developer costs
❌ Nhược điểm
- Cannot be used natively by companies on Microsoft 365
- Contact management has glitched for some users, with contact information disappearing
- Marketing tools run on an external tool, Outfunnel, and feel clunky
- Costs climb steeply per tier and lack the scale larger enterprises need
So sánh tính năng
Both tools handle contacts, deals, and email. The gap shows up in how far each one goes past the basics.
| Tính năng | Freshsales CRM | Đồng CRM |
|---|---|---|
| Giá khởi điểm | 9 đô la/người dùng/tháng | 9 đô la/ghế/tháng |
| Dùng thử miễn phí | ✅ 21 ngày | ✅ 14 ngày |
| Chấm điểm khách hàng tiềm năng bằng AI | ✅ Trí tuệ nhân tạo Freddy | ❌ |
| Tích hợp Google Workspace | ✅ Cơ bản | ✅ Sâu |
| Hỗ trợ Microsoft 365 | ✅ | ❌ |
| Built-in Phone and SMS | ✅ | ❌ |
| Tự động hóa quy trình làm việc | ✅ | ✅ Professional plan and up |
| Theo dõi trang web | ✅ | ✅ Chỉ dành cho khách hàng doanh nghiệp |
| Tích hợp | Around 385 | Limited, Google-first |
| Tốt nhất cho | Sales teams on any stack | Small business teams on Gmail |
1. Lead Scoring and Prioritization
Freshsales CRM: Freddy AI ranks every new lead on behavior and profile data. It flags which deals are slipping and names the next best action. Documentation credits this scoring with better conversion rates.
Copper CRM: Lead scoring exists, but it runs on rules you define rather than AI. You easily track a new lead from first email to closed deal, though nothing ranks them for you.
2. Contact Management and Manual Data Entry
Freshsales CRM: Contact records pull in a full history of every touchpoint. That 360-degree view keeps customer data in one place, but you still enter more by hand than Copper users do.
Copper CRM: Contact management is the headline feature. Records build themselves from Gmail. G2 reviews do flag glitches here, including contact information that vanishes.
⚠️ Cảnh báo: Export your contacts monthly on either platform. Reported data loss in Copper makes a backup habit worth the five minutes.
3. Email Tracking and Email Templates
Freshsales CRM: Sends personalized bulk emails and monitors activity on each one. Tracking sits beside phone and chat in the same inbox, so nothing lives in a separate window.
Copper CRM: Tracks opens and clicks from inside Gmail. Email templates cut repeat typing for the whole sales team.
4. Sales Sequences and Automated Emails
Freshsales CRM: Sequences fire follow-ups on a schedule and stop when someone replies. Bulk emails go out with merge fields intact.
Copper CRM: Automated emails work one-off or as a full email sequence, but sequences are locked to the Business tier. Messages send from your own Gmail account, which means no unsubscribe link is attached.
5. Workflow Automation and Lead Capture
Freshsales CRM: Web forms push new contacts straight into the pipeline. Automation handles repetitive sales activities so reps spend the day selling.
Copper CRM: Workflow automation removes repeat admin and lets you automate tasks across the sales process. It arrives on the Professional plan, not the cheaper tiers.
6. Trợ lý AI
Freshsales CRM: Smart AI agents handle routine follow-up and data cleanup. The Freddy AI co-pilot drafts replies and summarizes deals.
The co-pilot sits one layer above the agents and answers plain questions about your pipeline.
Copper CRM: No AI trợ lý ships with the platform. Automation here is rule-based, so you write the logic yourself.
7. Pipelines and Project Management
Freshsales CRM: Kanban boards make deal stages obvious at a glance. Bottlenecks surface without running a report.
Copper CRM: You create pipelines for sales and run multiple pipelines for delivery work in parallel. Project management sits in the same view, which is unusual at this price.
The same board structure also tracks post-sale projects for clients.
8. Reporting and Website Tracking
Freshsales CRM: Around a dozen predefined sales reports ship ready to edit. AI insights sit on top for forecasting revenue and tracking team performance.
Copper CRM: Custom reporting lets you build reports from scratch instead of editing presets. Website tracking is reserved for the top tier.
9. Integrations, Add Ons and Support
Freshsales CRM: The marketplace lists around 385 apps and add ons, covering Google, Microsoft 365, Slack, and Zoom. That is fewer than the largest platforms offer, and third-party connectors are thinner than links to other Freshworks products.
Support runs 24/5 by phone, chat, and email on every plan, and Freshdesk OMNI extends that to service teams.
Copper CRM: Integration depth is narrow but perfect where it counts. Gmail and Google Calendar sync natively, and the API is friendly enough for custom work.
10. Định giá & Chi phí
Both start at $9. They part ways fast after that.
| Cấp độ | Freshsales CRM | Đồng CRM |
|---|---|---|
| Lối vào | Tăng trưởng — 9 đô la/người dùng/tháng | Starter — $9/seat/month |
| Giữa | Phiên bản Pro — 39 đô la/người dùng/tháng | Basic — $23/seat/month |
| Trên | Doanh nghiệp — 59 đô la/người dùng/tháng | Professional — $59/seat/month |
| Đứng đầu | ❌ None above Enterprise | Business — $99/seat/month |
Freshsales CRM: The $9 Growth plan includes a working pipeline, not just contacts. Its ceiling is $59, which buys the whole feature set. Reviewers call it excellent value for money for small and medium sized businesses.
Copper CRM: The $9 Starter plan holds contacts and nothing else, so real use starts at $23. Reaching sequences and website tracking means $99. That makes it costly against other CRMs with similar functionality.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| AI that ranks leads | Freshsales CRM | Freddy AI scores and predicts |
| CRM inside Gmail | Đồng CRM | Built as a Gmail extension |
| Tích hợp chức năng gọi điện và nhắn tin SMS. | Freshsales CRM | One unified inbox |
| Microsoft 365 shop | Freshsales CRM | Copper chỉ dành riêng cho Google. |
| Client project tracking | Đồng CRM | Pipelines double as projects |
| Lowest real cost | Freshsales CRM | Full pipeline at $9 |
💰 Ngân sách của bạn
The $9 entry tiers are not equal. Freshsales gives you a working pipeline there, while Copper’s Starter plan only stores contacts.
🔌 Bộ công nghệ của bạn
If your company runs on Google Workspace (formerly G Suite), Copper wins outright. On Microsoft 365, it is not an option at all.
📞 Quy trình bán hàng của bạn
Phone-heavy teams need the built-in dialer that only Freshsales offers. Email-only teams will not miss it.
🎓 Trình độ kinh nghiệm của bạn
Copper is easier on day one because it looks like Google. Freshsales asks more upfront and gives more back later.
🆓 Dùng thử và bản demo miễn phí
Freshsales gives 21 days with no card. Copper gives 14. Load real deals into both before you decide.
🛟 Các tùy chọn hỗ trợ
Freshsales covers phone, chat, and email 24/5 on every plan. Copper leans on documentation and email for doanh nghiệp nhỏ.
Hướng dẫn chuyển đổi
Already on one of them? Here is what changes.
🔄 Switching from Freshsales CRM to Copper CRM?
✅ Những lợi ích bạn sẽ nhận được:
- CRM records that live inside your Gmail inbox
- Automatic syncing of email, meetings, and contact data
- Pipelines that double as client project boards
❌ Những gì bạn sẽ mất:
- Freddy AI scoring and deal risk prediction
- Built-in phone, SMS, and WhatsApp Business channels
- Around 385 marketplace integrations
📋 Cách chuyển đổi:
- Export contacts, leads, and deals from Freshsales as CSV
- Start the 14-day Copper trial with your Google Workspace login
- Import the CSV, then install the Chrome extension for Gmail
🔄 Switching from Copper CRM to Freshsales CRM?
✅ Những lợi ích bạn sẽ nhận được:
- AI lead scoring and next-best-action prompts
- Phone, chat, and SMS without buying another tool
- Freedom from Google, including full Microsoft 365 support
❌ Những gì bạn sẽ mất:
- The deepest Gmail and Google Calendar sync available
- Hands-off record creation from email threads
- Project boards attached to the same pipeline view
📋 Cách chuyển đổi:
- Export people, companies, and opportunities from Copper
- Open the 21-day Freshsales trial, no credit card required
- Import the files, then connect Gmail and rebuild your pipeline stages
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small and mid-sized sales teams. We did not test bulk licensing, custom API builds, or migration for databases over 50,000 records. Freshsales notes come from documentation rather than extended hands-on use. Figures reflect September 2026 and both vendors change plans often.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Freshsales CRM |
| 🤖 Tính năng AI | Freshsales CRM |
| 📇 Liên hệ quản lý | Đồng CRM |
| 🔌 Tích hợp | Freshsales CRM |
| 👶 Dễ sử dụng | Đồng CRM |
| 📞 Communication Channels | Freshsales CRM |
| 📊 Báo cáo | Freshsales CRM |
| 🏆 Người chiến thắng chung cuộc | Freshsales CRM |
🏆 NGƯỜI CHIẾN THẮNG: FRESHSALES CRM
Freshsales CRM wins 5 of 7 categories.
Phù hợp nhất cho: AI-assisted selling, phone-led tiếp cận cộng đồng, mixed tech stacks, growing sales teams
These are not two versions of the same product. Freshsales is a full sales platform with AI baked in. Copper is a CRM layer for Google Workspace.
Copper is the better daily experience if your whole team lives in Gmail. Nothing else syncs Google data that cleanly, and the learning curve barely exists.
But it costs more for less once you pass the entry tier, and it locks you to one vendor. Freshsales does more at every price, which is why it takes the win.
So sánh thêm về Freshsales CRM
Here is how it lands against other CRMs in the same bracket:
So sánh Freshsales CRM và HubSpot
Freshsales thắng nhờ: Cheaper paid entry at $9, built-in telephony, AI scoring on lower tiers
HubSpot thắng nhờ: Far larger app marketplace, stronger free tier, deeper marketing tools
So sánh Freshsales CRM và Zoho CRM
Freshsales thắng nhờ: Cleaner unified inbox, longer 21-day trial, tighter link to other Freshworks products
Zoho thắng thế nhờ: Broader module range, more customization depth, cheaper multi-product bundles
So sánh Freshsales CRM và Pipedrive
Freshsales thắng nhờ: Native AI assistant, phone and SMS included, 360-degree customer timeline
Truyền động đường ống thắng nhờ: Faster interface, simpler setup, sharper focus on pipeline discipline
So sánh Freshsales CRM và Salesforce
Freshsales thắng nhờ: Lower total cost, usable without a consultant, faster time to first deal
Salesforce thắng thế nhờ: Scale for large enterprises, partner network, depth of custom development
So sánh thêm về Copper CRM
And how Copper stacks up elsewhere:
Đồng thắng thế nhờ: Native Gmail workflow, friendlier API to build against, no hidden setup costs
HubSpot thắng nhờ: Free starting tier, built-in marketing automation, works on any email host
So sánh Copper CRM và Monday CRM
Đồng thắng thế nhờ: Automatic Google data capture, less setup work, purpose-built for sales
Những chiến thắng vào thứ Hai trong các sự kiện sau: Flexible board customization, wider team use beyond sales, stronger reporting views
So sánh Copper CRM và Insightly
Đồng thắng thế nhờ: Cleaner Gmail sidebar, faster onboarding, tidier contact records
Insightly thắng nhờ: Stronger project management, Microsoft support, more reporting controls
So sánh CRM đồng và CRM dạng viên nang
Đồng thắng thế nhờ: Deeper Google Workspace integration, richer automation, better email tracking
Capsule thắng nhờ: Lower cost per seat, simpler tier structure, lighter feel for tiny teams
Câu hỏi thường gặp
FreshSales có phải là một hệ thống CRM không?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built for sales teams that need pipelines, contact records, and AI scoring in one place.
Số lượng người dùng tối đa được phép trong gói miễn phí của FreshSales là bao nhiêu?
Public sources cite a free tier for up to 3 users. Our verified data shows paid tiers only, starting at $9. Check the live page before signing up.
Copper CRM được dùng để làm gì?
Managing contacts, deals, and client projects from inside Gmail. It suits small businesses that run on Google Workspace and want records built without typing.
Copper CRM có tương thích với Outlook không?
Not natively. The platform is built around Google, so Microsoft 365 teams cannot use it the way Gmail users do. Freshsales is the safer pick there.
Which CRM should most businesses pick here?
Freshsales CRM, rated 4.0 against 3.5. It costs less for real functionality and adds AI. Choose Copper only if your team never leaves Gmail.
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