⚡ Nhận định nhanh:
- Chạy: Pipedrive starts at $14/user/month. Freshsales starts at $9/user/month.
- Phù hợp nhất cho: Pipedrive for visual deal tracking. Freshsales for built-in calling and lead scoring.
- Điểm khác biệt chính: Pipedrive is built around pipeline management. Freshsales bundles phone, email, and AI in one place.
- Lựa chọn của chúng tôi: Pipedrive, rated 4.3 against 4.0, for teams whose whole job is moving deals forward.
Most sales teams pick a CRM platform for one reason.
They want fewer leads slipping through the cracks.
Pipedrive and Freshsales both promise that.
Nhưng hai người này CRM platforms solve different halves of the same problem.
One is built around the visual sales pipeline. The other is built around customer engagement.
Toàn cảnh
This Pipedrive vs Freshsales comparison covers pricing, key features, and ease of use.
It also breaks down which CRM software fits which việc kinh doanh nhu cầu.
Của chúng tôi nhà văn spent hands-on time inside Pipedrive CRM.
We evaluated Freshsales using published documentation, pricing pages, and G2 reviews.
By the end, you will know which of these two CRM platforms fits your sales process.
Pipedrive là gì?
Pipedrive is CRM software built around deal management.
Every deal sits on a card you drag between stages.
That drag-and-drop board is the whole point of the product.
Sales reps see what to do next without digging through menus.
Pipedrive offers unlimited customizable pipelines on every paid plan.
It also adds lead management, email marketing, and an AI sales assistant on top.
Here is a closer look at how the platform works day to day.
🏆 Nhà vô địch: Pipedrive
Best for teams that live inside a pipeline. Drag deals, log calls, and close deals faster.
Bảng giá Pipedrive
Pipedrive charges per user, per month. Here is the current lineup.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Lite | 14 đô la/người dùng/tháng | Solo reps tracking a single pipeline |
| Sự phát triển | 24 đô la/người dùng/tháng | Small businesses adding sales tự động hóa |
| Phần thưởng | 49 đô la/người dùng/tháng | Teams needing custom reports and forecasting |
| Tối thượng | 69 đô la/người dùng/tháng | Larger sales teams with permission controls |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. Pipedrive offers a 14-day trial with no card required.
Đảm bảo hoàn tiền: No blanket refund window. Cancel before renewal to avoid the next charge.
📌 Ghi chú: There is no free version of Pipedrive. Email marketing and lead capture ship as paid add-ons, so the sticker price is rarely the final price.
⚠️ Pricing conflict: Some published comparisons list five Pipedrive tiers running from $12.50 to $99 per user. Our table follows our own verified data: four plans from $14 to $69. Check the pricing page before you buy.
Những lợi ích chính của Pipedrive
Here is what makes Pipedrive worth a look:
- Nhiều kênh bán hàng: Run separate boards for new business, renewals, and partners. Each one gets its own stages.
- Giao diện trực quan: The Kanban board is praised in G2 reviews for fast onboarding. New reps get productive in days.
- Trợ lý bán hàng AI: Pipedrive surfaces notifications and next-step advice based on your sales activities.
- Tích hợp rộng rãi: Over 350 native connections cover email, calendars, kế toánvà các công cụ hỗ trợ.
- Báo cáo tùy chỉnh: Build revenue and activity dashboards without exporting customer data to a spreadsheet.
- Permission controls: Higher tiers add access restrictions that big sales teams tend to require.
Những điều nhóm chúng tôi nhận thấy
Our writer set up a live pipeline in Pipedrive and worked real deals through it for several days. Here is what stood out:
Ưu điểm và nhược điểm của Pipedrive
✅ Ưu điểm
- Unlimited customizable pipelines on every paid plan
- Drag-and-drop deal board that new reps learn quickly
- Over 350 native integrations with business tools
- 24/7 email and chat support for every customer
❌ Nhược điểm
- No free plan, so testing means paying or trialing
- Phone support is limited to higher-tier plans
- Calling needs a third-party app or paid add-on
Freshsales CRM là gì?
Freshsales is the CRM platform inside the Freshworks family.
It bundles the phone, the hộp thư đến, and the pipeline into one screen.
Reps can call a lead without leaving the contact record.
Freddy AI then scores that lead and predicts which ones will convert.
Freshsales stands apart from most CRM tools by capturing leads from WhatsApp and web forms.
The result is one platform for outreach, contact management, and follow-up.
The walkthrough below shows the interface in motion.
Runner Up: Freshsales CRM
Best for small teams that call and email all day. Phone, inbox, and AI scoring in one CRM.
Bảng giá Freshsales
Freshsales undercuts most CRM systems at the entry tier.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Doanh nghiệp nhỏ starting with a CRM |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Teams running multiple sales pipelines |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Sales forecasting and custom modules |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. A 21-day trial covers the paid tiers with no card up front.
Đảm bảo hoàn tiền: Freshworks bills monthly or annually. Annual terms are discounted but paid up front.
📌 Ghi chú: The free version skips email marketing and file storage. Most teams outgrow it within a quarter and move to Growth.
⚠️ Pricing conflict: Published sources disagree on the free plan. Some cap it at three seats, others describe unlimited users. Our verified table lists paid tiers only, from $9 to $59 per user. Confirm the free tier limits with Freshworks before you plan around it.
Những lợi ích chính của Freshsales
Here is where Freshsales CRM earns its place:
- Điện thoại tích hợp: Reps dial and log calls from inside the record. In-app dialing appears even in the free tier.
- Trí tuệ nhân tạo Freddy: Predictive scoring ranks opportunities and supports sales forecasting.
- Multi-channel capture: Leads arrive from web forms, email, and WhatsApp into one customer record.
- Phone support on all plans: 24/5 chat, email, and phone assistance, including on the free tier.
- Chuỗi bán hàng: Automated follow-up sends personalized emails and updates fields on its own.
- Clear plan breakdown: Freshworks publishes a feature-by-feature table so you know what each tier buys.
Những điều nhóm chúng tôi nhận thấy
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and published G2 reviews.
Ưu điểm và nhược điểm của Freshsales
✅ Ưu điểm
- Free plan with basic CRM features
- In-app dialing without a third-party add-on
- 24/5 phone support on every plan
- Lead scoring across email, forms, and WhatsApp
❌ Nhược điểm
- Entry plan often limits you to a single pipeline
- Tự động hoá tools draw criticism in G2 reviews
- Số lượng tích hợp ít hơn so với marketplace của Pipedrive.
So sánh tính năng
Here is where the two CRM platforms actually split apart.
We compared nine areas that decide most CRM purchases, then pricing.
| Tính năng | Truyền động đường ống | Freshsales |
|---|---|---|
| Giá khởi điểm | 14 đô la/người dùng/tháng | 9 đô la/người dùng/tháng |
| Gói miễn phí | ❌ | ✅ |
| Unlimited Custom Pipelines | ✅ | ❌ (higher tiers) |
| Gọi điện thoại tích hợp | ❌ | ✅ |
| Trợ lý AI | ✅ | ✅ |
| Tích hợp gốc | ✅ Hơn 350 | ❌ Ít hơn |
| Hỗ trợ qua điện thoại | ❌ Top tiers only | ✅ Tất cả các gói dịch vụ |
| Quản lý dự án | ✅ | ❌ |
| Tốt nhất cho | Deal tracking | Calling and lead scoring |
1. Quản lý khách hàng tiềm năng
Pipedrive: Leads sit in a separate inbox before they touch your pipeline. That keeps unqualified names out of your forecast. Lead management here is about filtering, not scoring.
Freshsales: Freddy AI ranks each lead by conversion odds. Leads flow in from email, forms, and WhatsApp. Sales reps work the top of the list first.
2. Deal Management and Contact Management
Pipedrive: The board is the product. You manage deals by dragging cards between stages, and the visual sales pipeline updates ngay lập tức. Deal tracking rarely takes more than a click.
Freshsales: The contact record leads, and the deal follows. Every call, email, and note lands on one customer profile. That suits teams who sell through relationships.
⚠️ Cảnh báo: The Freshsales entry plan often restricts you to one pipeline. Check that limit before you plan multiple sales pipelines.
3. Project Management and Sales Sequences
Pipedrive: Won deals can hand off to a project management board. Delivery work stays beside the deal that created it. Freshsales has no equivalent.
Freshsales: Sales sequences run timed follow-up instead. The system sends the next touch, waits, and moves on. It is outreach depth rather than delivery tracking.
4. Outreach Campaigns and Web Forms
Pipedrive: Campaigns build outreach campaigns from segments already in the CRM. Templates and drag-and-drop editing keep it simple. It arrives as a paid add-on, not a bundled feature.
Freshsales: Web forms feed the funnel from the other direction. Visitors fill a form and land in the CRM already scored. Marketing automation sits closer to the core product here.
5. Email Marketing and Email Tracking
Pipedrive: Full email sync brings your inbox into the deal record. Templates handle personalized emails at volume. Open and click data feeds back into the pipeline.
Freshsales: Email tracking shows who opened what and when. Reps can trigger the next step from that signal. The free version leaves email marketing out entirely.
6. AI Sales Assistant and Freddy AI
Pipedrive: The AI Sales Assistant watches your sales activities and suggests the next move. It flags stalled deals and nudges reps toward the ones likely to close deals this month.
Freshsales: Freddy AI leans predictive. It scores contacts, forecasts outcomes, and drafts replies. These are advanced capabilities for a CRM at this price.
7. Custom Reports and Actionable Insights
Pipedrive: Dashboards turn raw customer data into deal insights you can act on. Custom reports cover revenue, conversion, and rep activity. Sales forecasting improves as your history grows.
Freshsales: Smart AI agents handle the reporting side differently. They watch records and surface actionable insights without a report thợ xây. G2 reviews describe the automation tools as the weaker half of the platform.
8. Tích hợp và Thị trường
Pipedrive: Over 350 native connections make this the wider marketplace. Kế toán, support, and calling apps all plug in. Extensive integrations are the reason many teams stay.
Freshsales: The marketplace is smaller but covers the common tools. Freshworks apps connect natively, which helps if you already run their help desk. Outside that vòng tròn, choice narrows.
9. Documents, Support and Ease of Use
Pipedrive: Quotes and contracts live inside the deal with templates and e-signature. Customer support runs 24/7 over email and chat support, though phone help is reserved for top plans. A deep knowledge base covers the rest.
Freshsales: Freshdesk OMNI ties sales and service records together. Phone support is included on every plan, free tier included. The broader feature set means a slightly steeper first week.
💡 Mẹo hay: Both CRM systems ship a mobile app. Install both during the trial and see which one your reps actually open between meetings.
10. Định giá & Chi phí
Here are both price lists side by side.
| Cấp độ | Truyền động đường ống | Freshsales |
|---|---|---|
| Lối vào | Lite — 14 đô la/người dùng/tháng | Tăng trưởng — 9 đô la/người dùng/tháng |
| Giữa | Tăng trưởng — 24 đô la/người dùng/tháng | Phiên bản Pro — 39 đô la/người dùng/tháng |
| Trên | Gói Premium — 49 đô la/người dùng/tháng | Doanh nghiệp — 59 đô la/người dùng/tháng |
| Đứng đầu | Phiên bản cao cấp nhất — 69 đô la/người dùng/tháng | — |
Pipedrive: The ceiling is higher at $69 per user, but so is the range. Four tiers let you buy only the advanced features you need. Add-ons for campaigns and lead capture push the real total up.
Freshsales: Nine dollars buys a real CRM with calling included. The jump from Growth to Pro is steep at $30. Still, the top tier undercuts Pipedrive’s by $10 per user.
💡 Cost check: A five-rep team pays $70 monthly on Pipedrive Lite and $45 on Freshsales Growth. Add a calling tool to Pipedrive and that gap closes fast.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Giá vào cửa thấp nhất | Freshsales | $5 cheaper per user |
| Quản lý quy trình trực quan | Truyền động đường ống | Drag-and-drop deal board |
| Calling from the CRM | Freshsales | Dialer included, no add-on |
| Tích hợp bên thứ ba | Truyền động đường ống | 350+ native connections |
| Phone support on a budget | Freshsales | Bao gồm trong mọi gói dịch vụ |
| Thiết lập thân thiện với người mới bắt đầu | Truyền động đường ống | Simpler first-week learning curve |
💰 Ngân sách của bạn
Freshsales wins the first invoice at $9 per user. Pipedrive costs more up front but bundles more features into its mid tiers.
🔌 Bộ công nghệ của bạn
Already running Freshworks help desk software? Freshsales connects natively. Everyone else gets more reach from Pipedrive’s marketplace of third-party tools.
📞 Quy trình bán hàng của bạn
Phone-heavy teams should pick Freshsales for in-app dialing. Teams that sell over email and demos get more from Pipedrive’s pipeline management.
🎓 Trình độ kinh nghiệm của bạn
First-time CRM buyers usually settle into Pipedrive faster. Freshsales packs more advanced functionalities into the same screen, which takes longer to learn.
🤖 Nhu cầu tự động hóa của bạn
Both platforms automate tasks like field updates and follow-up reminders. Pipedrive’s builder handles repetitive tasks more reliably, according to G2 reviews.
🛟 Các tùy chọn hỗ trợ
Pipedrive answers 24/7 by email and chat. Freshsales runs 24/5 but adds the phone line, and neither entry plan promises a dedicated account manager.
Hướng dẫn chuyển đổi
Already on one of them? Here is what changes when you move.
🔄 Bạn đang chuyển từ Pipedrive sang Freshsales?
✅ Những lợi ích bạn sẽ nhận được:
- A built-in dialer, so reps log calls without a second app
- Phone support on every plan, including the free tier
- Freddy AI scoring for opportunity management
❌ Những gì bạn sẽ mất:
- Unlimited customizable pipelines on the entry plan
- Roughly 350 native integrations you may already rely on
- The project board that tracks work after a deal closes
📋 Cách chuyển đổi:
- Export deals, contacts, and notes from Pipedrive as CSV files
- Open a Freshsales account and map your stages first
- Import the customer information, then rebuild automations by hand
🔄 Bạn đang chuyển từ Freshsales sang Pipedrive?
✅ Những lợi ích bạn sẽ nhận được:
- Unlimited pipelines with stages you control
- A much wider marketplace of third-party apps
- Round-the-clock chat and email help, seven days a week
❌ Những gì bạn sẽ mất:
- The free plan and the $9 entry price
- Calling and telephony inside the CRM itself
- Phone support at the lower price tiers
📋 Cách chuyển đổi:
- Export contacts, accounts, and deals from Freshsales
- Start a 14-day Pipedrive trial and build your pipeline stages
- Import the files, then connect a calling app before go-live
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small businesses and mid-size sales teams. We did not test enterprise rollouts, custom modules built by developers, or migration at scale. Our Freshsales notes come from documentation and reviews rather than daily use. If you manage fifty or more seats, your business needs will look different from what we describe here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Freshsales |
| 🚀 Pipeline and Deals | Truyền động đường ống |
| 📞 Giao tiếp | Freshsales |
| 🎯 Phóng sự | Truyền động đường ống |
| 👶 Dễ sử dụng | Truyền động đường ống |
| 🔌 Tích hợp | Truyền động đường ống |
| 🛟 Hỗ trợ truy cập | Freshsales |
| 🏆 Người chiến thắng chung cuộc | Truyền động đường ống |
🏆 NGƯỜI CHIẾN THẮNG: PIPEDRIVE
Pipedrive wins 4 of 7 categories.
Phù hợp nhất cho: deal tracking, sales teams with a defined sales process, and businesses that need extensive integrations
Pipedrive and Freshsales are not really chasing the same buyer. Pipedrive sells pipeline clarity, and it does that better than almost any CRM at this price.
Freshsales sells a communication hub. The dialer, the scoring, and the free plan make it the cheaper way to start customer relationship management from zero.
Pick Freshsales if your reps live on the phone and your budget is tight. Pick Pipedrive if your team’s real job is moving deals across stages every week.
So sánh thêm về Pipedrive
Here is how Pipedrive lines up against other CRM tools:
Pipedrive thắng nhờ: lower entry cost, faster setup, unlimited pipelines on paid plans
HubSpot thắng nhờ: a genuinely free tier, deeper marketing automation, native content tools
Pipedrive thắng nhờ: price per user, week-one usability, no admin hire required
Salesforce thắng nhờ: custom objects, enterprise governance, partner network reach
Pipedrive thắng nhờ: sales-first design, deal insights out of the box, forecasting depth
CRM thắng lớn vào thứ Hai nhờ: flexible boards, cross-team work views, visual customization
Pipedrive thắng nhờ: pipeline customization, marketplace size, standout features for small teams
Zendesk Sell wins on: support-ticket linkage, built-in dialer, shared service history
So sánh thêm về Freshsales
And here is how Freshsales holds up elsewhere:
Freshsales thắng nhờ: cheaper paid tiers, included telephony, phone support at every level
HubSpot thắng nhờ: content marketing tools, reporting library, larger app directory
Freshsales thắng nhờ: cleaner layout, AI scoring on lower tiers, quicker onboarding
Zoho CRM vượt trội ở các điểm sau: module customization, price at scale, breadth of sister apps
Freshsales thắng nhờ: total cost, setup speed, helpful features available without consultants
Salesforce thắng thế nhờ: scale, reporting control, third-party developer support
This video runs through a few more alternatives worth a look.
Câu hỏi thường gặp
Hệ thống CRM nào tốt hơn Pipedrive?
It depends on the job. HubSpot beats it on marketing, Salesforce on scale, and Freshsales on calling. For pure pipeline work, few tools beat Pipedrive.
Freshsales là đối thủ cạnh tranh của ai?
The closest rivals are Pipedrive, HubSpot, Zoho CRM, and Salesforce. Each competes on a different axis: price, marketing depth, customization, or enterprise scale.
Freshsales có phải là phần mềm CRM không?
Yes. Freshsales CRM is the sales product from Freshworks. It handles contacts, deals, email, and calling in one place, with AI scoring layered on top.
Freshsales có miễn phí mãi mãi không?
A free tier exists with basic CRM features and no time limit. Seat caps vary by source, and email marketing plus file storage require a paid plan.
Freshworks có phải là một hệ thống CRM tốt không?
We rate it 4.0 out of 5. It is strong on communication and price, weaker on automation and integrations, which is why Pipedrive edges ahead at 4.3.
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