Bitrix24 Review: Powerful All-in-One CRM in 2025?

Feeling overwhelmed by the sheer number of CRMs out there? You’re not alone.

Finding the right tool to manage your contacts, sales, and projects can feel like searching for a needle in a haystack.

But what if there was one platform that could do it all?

Enter Bitrix24, a powerful CRM that promises to streamline your business processes.

In this review, we’ll dive deep into Bitrix24’s features, pricing, and potential drawbacks to help you decide if it’s the right fit for you.

Bitrix24

Ready to take control of your projects and boost your team’s productivity? Bitrix24 provides you with the tools you need to excel in project management. With over 10 million users worldwide.

Try Bitrix24 for FREE

What is Bitrix24?

Imagine a digital office where everything is organized, and everyone knows what they need to do.

That’s basically what Bitrix24 is! It’s like a Swiss Army knife for businesses.

This single platform combines various tools to help you manage your work.

Think of it as a central hub for your company.

You get a Bitrix24 CRM to keep track of all your customers.

There are tools available to assist with sales management, such as tracking deals and building sales funnels.

You can even automate tasks with workflow tự động hóa.

This means the system can perform tasks automatically, such as sending emails or assigning tasks, saving you time and effort.

Bitrix24 also has tools for managing projects and collaborating with your team.

It’s like having your email, chat, calendars, and file sharing all in one place.

Who Created Bitrix24?

Bitrix24 was the brainchild of Sergey Rizhikov and a team of developers. They launched the first version back in 2012.

Their vision? To create CRM software that was more than just a contact list.

They aimed to create an all-in-one platform with a user-friendly interface that would enable businesses to manage every aspect of their operations.

From marketing campaigns to the sales process, Bitrix24 aims to consolidate all essential tools in one place.

This helps teams communicate more effectively, stay organized, and accomplish more.

Top Benefits of Bitrix24

• Giải pháp trọn gói: Bitrix24 combines all the essential tools you need to run your business, including CRM, project management, communications, and collaboration tools. This means no more switching between different apps and platforms.
• Boosts productivity: By streamlining workflows and automating tasks, Bitrix24 helps you get more done in less time. This frees up your team to focus on what matters most.
• Improves communication: With built-in chat, video conferencing, and social intranet features, Bitrix24 makes it easy for everyone to stay connected and collaborate effectively.
• Scalable for any business: Whether you’re a freelancer, a doanh nghiệp nhỏ, or a large enterprise, Bitrix24 can adapt to your needs. It offers flexible plans and pricing to suit businesses of all sizes.
• Easy to use: Despite its comprehensive features, Bitrix24 has a user-friendly interface that’s easy to navigate, even for beginners.
• Mobile access: Stay connected and manage your work on the go with Bitrix24’s mobile app.
• Affordable pricing: Bitrix24 offers you a free plan with basic features, as well as paid plans with more advanced functionality. This makes it a cost-effective solution for businesses with limited budgets.
• Dịch vụ hỗ trợ khách hàng tuyệt vời: Bitrix24 provides comprehensive customer support resources, including online documentation, tutorials, and a helpful community forum.

Tính năng tốt nhất

Bitrix24 is packed with features designed to simplify your work and boost your productivity.

It’s more than just a CRM tool; it’s a complete business management platform that helps you streamline everything from sales & marketing to customer relationships and team collaboration.

Let’s take a closer look at some of its standout features:

1. Powerful CRM

Bitrix24’s CRM is a powerful tool for managing your customer relationships.

It helps you keep track of all your interactions with leads and customers, from initial contact to closing deals and providing support.

You can easily manage contacts, track deals, build sales funnels, and generate reports to analyze your sales performance.

2. Task & Project Management

Bitrix24 provides robust project management tools to help you plan, organize, and track your projects effectively.

You can create tasks, assign them to team members, set deadlines, & monitor progress all in one place.

The platform also provided tools for collaboration, such as shared calendars, document management, and online workspaces.

This makes it easier for doanh nghiệp nhỏ to manage their workload efficiently.

3. Sites & Store

With Bitrix24, you can create professional websites and online stores without any coding knowledge.

This is a great feature for businesses looking to establish an online presence.

You can choose from various templates, customize your design, and easily manage your content and products.

4. HR & Automation

Bitrix24 includes tools to help you manage your human resources, such as employee onboarding, theo dõi thời gian, and absence management.

It also offers powerful workflow tự động hóa capabilities, allowing you to automate repetitive tasks & streamline your business processes.

This saves you time and reduces the risk of errors.

5. Collaboration Tools

Bitrix24 excels at providing a wide range of collaboration tools to enhance teamwork and communication.

It’s a true communications platform with features such as instant messaging, video conferencing, and a social intranet.

This helps teams stay connected and work together seamlessly, whether they’re in the office or working remotely.

You can share documents, manage projects together, and keep everyone on the same page.

I’ve broadened the focus to encompass the overall collaborative nature of Bitrix24.

Chạy

Tên kế hoạch	Giá (Thanh toán hàng năm)	Các tính năng chính
Nền tảng	$49/organization/month	24 GB Storage, 5 Users, collaboration, CRM.
Tiêu chuẩn	$87/organization/month	100 GB Storage, 50 Users, collaboration, CRM.
Professional	$175/organization/month	1024 GB Storage, 100 Users, collaboration, CRM.
Doanh nghiệp	$350/organization/month	3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.

Alternatives to Bitrix24

Dưới đây là một vài ví dụ Bitrix24 alternatives with a brief overview of each:

• GoHighLevel: Một nền tảng tiếp thị và bán hàng đa năng được thiết kế dành cho các công ty và doanh nghiệp, cung cấp các công cụ toàn diện bao gồm xây dựng phễu bán hàng, tiếp thị qua email, tự động hóa tin nhắn SMS và quản lý khách hàng.
• Truyền động đường ống: A sales-focused CRM known for its intuitive visual sales pipelines, helping teams manage deals and track progress efficiently.
• Keap: Chuyên về tự động hóa cho các doanh nghiệp nhỏ, kết hợp các chức năng CRM với tiếp thị qua email và quản lý quy trình bán hàng.
• ActiveCampaign: Một nền tảng tự động hóa trải nghiệm khách hàng tích hợp các chức năng tiếp thị, bán hàng và thương mại điện tử, cho phép giao tiếp cá nhân hóa và quy trình làm việc tự động.
• HubSpot: Một nền tảng được công nhận rộng rãi, cung cấp một bộ các "trung tâm" dành cho bán hàng, tiếp thị, dịch vụ khách hàng, quản lý nội dung và vận hành, lý tưởng cho các doanh nghiệp đang tìm kiếm các giải pháp tích hợp.
• ClickFunnels: Primarily a sales funnel and landing page builder with some lead collection and basic email marketing capabilities, focusing on conversion-driven online campaigns.
• Folk: A simple, integrated, and proactive CRM with features like sales pipelines, email campaigns, contact management, and workflow automation.
• Ngay lập tức: This company specializes in lead generation and tiếp cận qua email lạnh, providing customer relationship management, lead tracking, and sales process automation.
• Nhấp chuột lên: Một nền tảng quản lý công việc đa năng có thể tùy chỉnh để hoạt động như một hệ thống CRM, cung cấp các tính năng như quản lý liên hệ, xem quy trình bán hàng, tích hợp email và bảng điều khiển tùy chỉnh.
• Monday CRM: Một nền tảng có khả năng tùy chỉnh cao, được cấu trúc giống như bảng tính, cho phép quản lý khách hàng tiềm năng trọn vòng đời, dự báo doanh số, đồng bộ hóa email và theo dõi hoạt động.
• Capsule CRM: Một hệ thống CRM hướng đến sự phát triển, được thiết kế đơn giản, giúp doanh nghiệp quản lý danh bạ, theo dõi giao dịch bán hàng và duy trì mối quan hệ khách hàng với các tính năng như quản lý nhiều quy trình bán hàng và quản lý nhiệm vụ.
• Insightly: A CRM suitable for small to mid-sized businesses, offering contact and project management, workflow automation, and robust reporting, along with a user-friendly interface.
• Freshsales CRM: Một lựa chọn tiết kiệm chi phí với nhiều tính năng dành cho đội ngũ bán hàng, bao gồm giao tiếp với khách hàng tiềm năng, công cụ chuyển đổi, chấm điểm khách hàng tiềm năng dựa trên AI và khả năng tích hợp mạnh mẽ.
• Salesforce: Một nền tảng CRM mạnh mẽ, hàng đầu trong ngành, cung cấp nhiều tính năng mở rộng cho bán hàng, tiếp thị và dịch vụ, nổi tiếng với khả năng tùy chỉnh và mở rộng cao cho các doanh nghiệp lớn.
• Zendesk: Về cơ bản, đây là một nền tảng dịch vụ và hỗ trợ khách hàng, đồng thời cũng cung cấp các chức năng CRM mạnh mẽ, cho phép quản lý tương tác khách hàng toàn diện và phân tích dữ liệu.

Bitrix24 Compared

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs GoHighLevel: Bitrix24 is an all-in-one workspace that includes CRM, project management, and collaboration tools, whereas GoHighLevel is a sales and marketing platform that emphasizes automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 offers a comprehensive suite that includes CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is a comprehensive platform for various business functions, while Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 offers a comprehensive suite of business tools, including CRM, whereas Instantly specializes in automated email lạnh outreach and sales cadences.
• Bitrix24 vs Nhấp chuột lên: Bitrix24 is an integrated platform for CRM, project management, and collaboration, while ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a comprehensive business solution with CRM, while Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration capabilities; Capsule CRM is a simpler, more streamlined tool for managing contacts and sales pipelines.
• Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
• Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM, while Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
• Bitrix24 vs Salesforce: Bitrix24 offers an all-in-one solution for businesses of various sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.

Personal Experience with Bitrix24

My team recently adopted Bitrix24 to manage a new marketing campaign, and the results were impressive.

We were initially drawn to its all-in-one approach, and it quickly proved invaluable in streamlining our workflow and boosting productivity.

Here’s how we leveraged Bitrix24’s features to achieve our goals:

• Built a streamlined sales funnel: We used Bitrix24’s CRM to create a clear visual representation of our sales funnel. This helped us track leads, identify bottlenecks, and optimize our conversion rates at each stage.
• Improved team communication: The platform’s communications tools, like instant messaging and video conferencing, kept everyone connected and informed throughout the campaign. This fostered a collaborative environment, ensuring everyone was on the same page.
• Automated key tasks: We utilized Bitrix24’s automation features to streamline repetitive tasks, including sending email follow-ups and assigning tasks to team members. This freed up valuable time, allowing us to focus on more strategic initiatives.
• Gathered valuable leads: Bitrix24’s web forms made it easy to capture leads from our website and landing pages. This allowed us to grow our contact list and nurture potential customers.
• Scaled our efforts with ease: As our campaign grew, we were able to add unlimited users to Bitrix24 without incurring extra costs. This ensured everyone on the team had access to the tools and information they needed to contribute effectively.

Overall, Bitrix24 played a crucial role in the success of our marketing campaign.

Its comprehensive features, ease of use, & affordability make it a valuable asset for any business looking to improve productivity and achieve its goals.

Lời kết

Bitrix24 is a powerful all-in-one platform with a lot to offer.

It’s great for managing customer relationships, projects, and team communication.

You can even build websites and automate tasks.

While it has a few drawbacks, like a steeper learning curve and limited third-party integrations, the benefits outweigh the cons, especially for small businesses.

The free plan is a great way to try it out. If you require additional features, the paid plans remain affordable.

Ready to give Bitrix24 a try? Sign up for a free account today and see how it can transform your business!

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