Tired of your current IT management software?
Are you looking for a better way to handle your IT tasks?
It’s a common problem for many IT professionals and MSPs.
You need a tool that can keep up with today’s fast-paced tech world, but finding the right one can be a real challenge.
You may be using NinjaOne, but feel like something is missing.
Perhaps you’re looking for more advanced features or a different pricing model.
In this article, we’ll explore the 9 best NinjaOne alternatives to help you find the perfect fit for your business.
What are the Best NinjaOne Alternatives?
Finding the right IT management software is key to a smooth operation.
We’ve done the research for you and gathered the top options.
Take a look at our list to find a solution that offers the features and value you need.
1. Atera (⭐️4.8)
Atera is an all-in-one IT management platform.
It combines RMM, PSA, and helpdesk tools.
The AI features, IT Autopilot and AI Copilot, help automate tasks and solve problems.
Our Take
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Key Benefits
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Pricing
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Cons
2. ConnectWise (⭐️4.5)
ConnectWise offers a full suite of business management tools.
This includes RMM, professional services automation, and cybersecurity.
It’s a comprehensive option for IT teams.
Key Benefits
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Detailed Reporting: Get deep insights into your business.
- Mobile Access: Manage on the go with ease.
Pricing
- Free Trial Available.
- No public fixed price.
- Contact sales for a quote.
Pros
Cons
3. N-able (⭐️4.2)
N-able focuses on helping MSPs.
It offers RMM, data protection, and security.
They also provide tools for managing your business and automating workflows.
Key Benefits
- Comprehensive RMM: Full remote monitoring.
- Advanced Security: Protect against cyber threats.
- Patch Management: Keep all software up to date.
- Backup & Recovery: Secure client data easily.
- Reporting Tools: Get insights into IT health.
- Automation: Streamline routine IT tasks.
Pricing
- Free Trial Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
4. ManageEngine (⭐️4.0)
ManageEngine provides a wide range of IT management products.
It covers service desk, endpoint management, and security.
You can choose different solutions to fit your needs.
Key Benefits
- Broad Product Range: Many tools for IT.
- Cost-Effective: Often more affordable options.
- Strong Reporting: Get good data insights.
- Automation Capabilities: Automate tasks well.
- Scalable Solutions: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Pricing
- Free Trial Available.
- Custom Quote Available.
Pros
Cons
5. Kaseya (⭐️3.8)
Kaseya is an IT management and security software provider.
It has a focus on automation and compliance.
It’s known for its IT Complete platform that integrates various tools.
Key Benefits
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Enhance Your Cyber Defense.
Pricing
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
6. SuperOps (⭐️3.5)
SuperOps is an AI-powered platform for MSPs.
It offers a unified experience with RMM and PSA capabilities.
The platform aims to simplify IT and boost efficiency.
Key Benefits
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Easy to use and navigate.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Pricing
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: $129/user/month.
- Unified Advance: $159/user/month.
Pros
Cons
7. SyncroMSP (⭐️3.2)
SyncroMSP is another all-in-one platform for MSPs.
It combines RMM and PSA in a single tool.
It also offers a flat-rate, per-technician pricing model.
Key Benefits
- All-in-One Tool: RMM, PSA, remote access.
- Per-Tech Pricing: Affordable for growing teams.
- Integrated Billing: Streamline invoicing processes.
- Scripting Engine: Automate complex tasks easily.
- Built-in Ticketing: Manage help desk requests.
- Good Community: Get help from other users.
Pricing
- Core Plan: $129/month per user.
- Team Plan: $179/month per user.
Pros
Cons
8. Pulseway (⭐️3.0)
Pulseway is a mobile-first RMM solution.
It lets you monitor and manage your IT systems from anywhere.
The platform offers real-time notifications and control from your smartphone.
Our Take
Looking to improve your IT management? Start a free trial of Pulseway today to see the power of mobile RMM.
Key Benefits
Pulseway offers powerful features, especially for on-the-go management:
- Real-time Mobile Access: Fix issues from any mobile device, saving significant time.
- Broad Device Support: Monitors Windows, macOS, Linux, and network devices.
- Automated Patching: Keeps over 220 third-party applications and OS up-to-date.
- Integrated Solutions: Combines RMM, PSA, and IT asset management in one platform.
- Fast Issue Resolution: Instant alerts enable you to detect and fix problems more quickly.
Pricing
- 3 years: $27/month
- Annual: $44/month
- Monthly: $67/month
Pros
Cons
9. Freshservice (⭐️2.8)
Freshservice is a cloud-based IT service desk.
It’s known for its user-friendly interface.
It offers ITIL-ready features and helps with incident and asset management.
Our Take
Experience Freshservice, the ITSM solution built for a modern workplace. See why over 73,000 businesses trust Freshservice to simplify IT and delight employees.
Key Benefits
- Freddy AI Copilot: This AI assistant is built into the platform. It can help you resolve tickets faster. The AI Copilot assists with tasks such as creating ticket summaries and providing smart suggestions. This saves a lot of time for your team.
- Incident Management: Freshservice excels at handling and resolving problems. You can route tickets to the right team members automatically. This ensures issues are fixed quickly, reducing downtime.
- SLA Management: You can set up Service Level Agreements (SLAs) easily. The platform automatically sends alerts for SLA violations. This helps your team meet its service goals.
- Free Plan: Freshservice has a free plan for up to three agents. This is a great way for small teams and startups to get started without any cost.
Pricing
Freshservice’s pricing is based on the number of agents. The annual plan starts at $19 per agent per month for the Starter plan. It’s a flexible model that grows with your team.
- Starter: Starts at $19/agent/month (billed annually).
- Growth: Starts at $49/agent/month (billed annually).
- Pro: Starts at $95/agent/month (billed annually).
- Enterprise: Contact them for custom pricing.
Pros
Cons
Buyers Guide
When doing our research to find the best NinjaOne competitors, we determined the best RMM platform and UEM solution using these key factors:
- Pricing: We analyzed the cost of each software vendor, looking for transparent pricing models and whether a custom quote was needed for their RMM tool.
- Key Features: We dug into the core functionalities, including remote monitoring, remote management, remote control, remote troubleshooting, and proactive monitoring. We also evaluated their unified IT management platform capabilities, unified endpoint management, and mobile device management. We sought powerful automation tools capable of handling repetitive tasks, routine tasks, and automated patch deployment for OS updates.
- Security Features: We focused on tools that offer strong endpoint security, vulnerability management, zero-trust security, and multi-factor authentication. We also examined their secure remote access and policy enforcement.
- Ease of Use: We considered whether the platform was an easy-to-use platform with a simple interface and a single dashboard. We looked for tools that offered centralized control to manage devices and easily monitor device health and device performance, while avoiding a steep learning curve.
- Automation and Integration: We assessed their automation capabilities for proactive management, including automated patching for Windows and Linux devices. We also looked for third-party integrations and seamless integration to help with reducing downtime.
- Support and Visibility: We checked for quality customer support and reporting capabilities. We wanted to see platforms that provide full visibility and help users gain visibility into their IT environment. We also considered their ability to manage mobile devices and handle asset discovery.
- Negatives: We identified several common downsides, including the lack of certain features, the need for manual intervention in some processes, and solutions that may be better suited for large enterprises than small to mid-sized businesses. We also considered if the tool’s focus was too narrow, such as only offering goto resolve. We also considered whether the tool manages Windows and supports Windows effectively.
- AI Features: We researched solutions with advanced AI capabilities, like IT Autopilot and AI Copilot, to help fine-tune operations.
- RMM Capabilities: We compared RMM capabilities and features, such as patch management and remote access and control, to understand better how each tool handles day-to-day device management and security risks.
Wrapping Up
Choosing the right NinjaOne RMM alternative can be a real challenge.
We’ve laid out the facts for you. Our guide looked at the top options.
It highlighted their unique features. This helps you make an informed decision.
The best choice depends on your specific business needs.
You need a tool with strong device monitoring. It also needs to have effective security policies.
The right platform can save you time. It helps you work smarter.
It keeps your IT environment secure. This article is your starting point.
It provides the information you need to find the perfect fit.
Frequently Asked Questions
What is the difference between RMM and PSA?
RMM (Remote Monitoring and Management) focuses on the technical side of IT, such as device health and network performance. PSA (Professional Services Automation) manages the business side, including projects, billing, and customer relationships.
What are the core features of an RMM tool?
Key features of an RMM tool include remote monitoring, patch management, remote access, and automation. These features allow IT professionals to proactively manage devices, resolve issues, and handle routine tasks efficiently.
Why is proactive management important for IT?
Proactive management helps you find and fix problems before they cause major issues or downtime. This approach improves system reliability, boosts productivity, and provides a better experience for end-users.
What is a unified IT management platform?
A unified IT management platform combines multiple tools, like RMM and PSA, into a single dashboard. This gives you a complete view of your IT and business operations, streamlining workflows and improving efficiency.
How do I choose the right IT management software?
When choosing software, consider your specific needs. Look at pricing, features, security, and ease of use. It’s also important to pick a solution that can grow with your business and offers strong customer support.
