⚡ 簡単な評価:
- 価格: Freshsales starts at $9/user/month. Close CRM 料金は1席あたり月額35ドルから。
- 最適な用途: Freshsales for teams that want customer relationship management plus marketing in one platform. Close CRM for outbound sales teams that live on phone calls.
- 主な違い： Freddy AI scores leads and flags deal risk. Close offers a power dialer and predictive dialer instead.
- 私たちのおすすめ： Freshsales, rated 4.0 against Close CRM’s 3.0, mostly because it does more for a quarter of the price.
The cheaper CRM software here is not the weaker one.
Freshsales CRM costs $9 per user monthly. Close CRM starts at $35 per seat.
But price is the least interesting difference between them.
One is a full customer relationship management platform. The other is a calling machine.
Which one fits your sales process depends on how your team actually sells.
概要
This Freshsales vs Close CRM comparison covers pricing, features, automation, and 報告.
私たちの 作家 spent time inside Close CRM directly.
Notes on Freshsales come from Freshworks documentation and G2 review データ.
Both tools serve small and medium sized businesses, but not the same ones.
By the end you will know which platform to test first.
Freshsales CRM とは何ですか?
Freshsales is a cloud-based CRM built for sales teams.
Freshworks launched it in 2016 as its second major product.
It centralizes customer data and gives you a full history of every touchpoint.
Freddy AI scores leads, predicts deal risks, and suggests the next best action.
Freshworks says over 67,000 customers worldwide use its products.
The platform is aimed squarely at small and medium sized businesses.
🏆 受賞：Freshsales CRM
Freddy AI, built-in phone, and marketing tools in one place. The 21-day free trial needs no credit card. Cheapest full CRM in this comparison.
Freshsales CRM の価格設定
Freshsales uses a tiered pricing structure built around team size.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | Small teams tracking their first pipeline |
| プロ | 1ユーザーあたり月額39ドル | Growing businesses that need オートメーション and sequences |
| 企業 | 1ユーザーあたり月額59ドル | Larger sales teams needing custom fields and governance |
Pricing verified September 2026.
無料トライアル: 21 days on every tier. No credit card required to create a new account.
返金保証: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 注記： Freshsales pricing has dropped two to three times lower than it was years ago. That shift is why it now reads as excellent value for money against pricier CRM options.
⚠️ Pricing conflict: Some third-party sources list a Freshsales free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout this article. Check the Freshworks site before you buy.
Freshsales CRMの主なメリット
Freshsalesが注目に値する理由は以下のとおりです。
- 360度顧客ビュー： A single timeline holds every call, email, and note. Sales reps stop hunting across tabs for context.
- Freddy AI scoring: Freddy AI ranks leads on behavior and profile fit. It also flags which deals are slipping.
- Visual Kanban pipelines: Deals move across boards so bottlenecks show up fast. No spreadsheet gymnastics.
- Omnichannel built in: Phone, email, chat, and SMS sit in one unified inbox. WhatsApp 仕事, Facebook Messenger, and LINE connect too.
- Marketing on the same data: Freshsales feeds collected data into personalized marketing campaigns through Freshmarketer.
- Mobile that works offline: その iOS and Android app supports offline access and call logging from any mobile device.
- 24/5 support on all plans: Phone, chat, and email support is included even on the cheapest tier.
私たちのチームが気づいたこと
Note: We have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation, the pricing page, and aggregated review data. On Capterra and G2, users rate Freshsales around 4.5 out of 5, with intuitive interface comments appearing often. The recurring complaint is the opposite: cluttered navigation and slow loading times that make the platform feel heavy.
Freshsales CRMのメリットとデメリット
✅ メリット
- Growth plan costs $9 per user per month
- Freddy AI scores leads and predicts deal risks
- Phone, email, chat and SMS in one unified inbox
- クレジットカード不要の21日間無料トライアル
- 24/5 support by phone, chat and email on every plan
❌ デメリット
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than older rivals
- Misses some functionality found in HubSpot and セールスフォース
Close CRM とは何ですか?
Close CRM is a sales platform built for 中小企業 that sell by phone.
It folds email, calling, and SMS into a single inbox.
You can talk to prospects from the browser without a separate phone system.
That design cuts manual data entry, because every call logs itself.
Closeは、従来のCRMというよりも、むしろ営業エンゲージメントツールと比較されることが多い。
Its focus is narrow on purpose: turn more leads into revenue, fast.
Runner Up: Close CRM
Built for high-volume outbound calling. Dial multiple numbers from the app with a power dialer. Free one-click migration from other CRMs.
CRMの価格設定を閉じる
Close runs three tiers, each priced per seat.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1席あたり月額35ドル | Solo founders and two-person sales teams |
| 成長 | 1席あたり月額99ドル | Teams needing workflows, sequences and a power dialer |
| 規模 | 1シートあたり月額139ドル | Larger teams wanting call coaching and custom objects |
Pricing verified September 2026.
無料トライアル: 14 days. A motivated sales team can be live inside that window.
返金保証: None published. Close leans on the trial and free migration help instead.
📌 注記： Entry-tier startup features cover built in calling, email templates, and multiple pipelines. Professional features on higher tiers add workflow automation and collaboration tools. Advanced features like call coaching and custom graphs sit at the top.
⚠️ Pricing conflict: Third-party pages still list older Close plans — Startup at $59, Professional at $109, and Enterprise at $149 monthly, with annual discounts. Our CSV records Essentials at $35, Growth at $99, and Scale at $139. This article uses the CSV. Confirm on the Close website before you buy.
Close CRMの主なメリット
Here is where Close CRM earns its keep:
- Dialers that do the work: A power dialer and a predictive dialer let reps dial multiple numbers without touching a keypad.
- スマートビュー: Saved filters slice leads by any criteria you set. Reps open a list and start calling.
- ライブ通話コーチング： Managers listen in and help sales reps mid-conversation. Onboarding gets faster.
- Automated follow ups: Workflows fire reminders and email sequences so nothing goes cold.
- 迅速なセットアップ： A CSV import tool handles contacts, and free one-click migration pulls you off other CRMs.
- Activity timelines: 毎 アウトリーチ action lands on the profile timeline, so the picture stays clear.
- Support that shows up: A help center, API documentation for any developer, and regular product updates.
私たちのチームが気づいたこと
Our writer created an account, imported a test list, and ran outreach for several days. Here is what stood out from that hands-on time:
CRMのメリットとデメリット
✅ メリット
- Best-in-class calling straight from the browser
- Simple enough to earn full team engagement quickly
- 他のCRMからの無料ワンクリック移行
- Rated 4.7 out of 5 on G2 by users
❌ デメリット
- Reporting is weak for analyzing sales performance
- Entry pricing is expensive for smaller teams
- Around 80 integrations, and less customizable than rivals
機能比較
Here is where the two platforms split apart. We walk through ten areas that decide most CRM purchases, then finish on cost.
| 特徴 | フレッシュセールス CRM | CRMを閉じる |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1席あたり月額35ドル |
| 無料トライアル | ✅ 21日間 | ✅ 14日間 |
| AIによるリードスコアリング | ✅ フレディAI | ✅ セールスAI |
| Power / Predictive Dialer | ❌ | ✅ |
| 内蔵通話機能 | ✅ | ✅ |
| マーケティングオートメーション | ✅ Freshmarketer | ❌ |
| ウェブフォーム | ✅ | ❌ |
| 高度なレポート | ✅ | ⚠️限定 |
| 統合 | ~385 | 80+ |
| 最適な用途 | Full customer relationship management on a budget | High-volume outbound phone calls |
1. Lead Scoring and Prioritization
フレッシュセールス CRM: Freddy AI scores every lead on behavior and profile fit, then improves conversion rates by pushing the hottest ones up. It also predicts deal risk and recommends the next best action to close deals.
CRMを閉じる: Smart Views filter leads on any criteria you define, which is prioritization by list rather than by score. It is manual, but reps know exactly why a lead sits in front of them.
2. Contact Management and Customer Data
フレッシュセールス CRM: Contacts carry a 360-degree view with a full timeline of interactions. Every touchpoint lands in one record, so nobody has to reconstruct the story before a call.
CRMを閉じる: Custom objects and custom fields on higher tiers let you model your own data shape. Customer relationships are tracked through activity timelines rather than deep record hierarchies.
⚠️ 警告： Close is less customizable than most other CRMs. If your 仕事 needs unusual data structures, test that on the trial before you commit.
3. Email Tracking and Bulk Email
フレッシュセールス CRM: You can send personalized bulk email and monitor activity on each send. Event tracking ties opens and clicks back to the contact record automatically.
CRMを閉じる: Email templates and email sequences live in the same inbox as calls and SMS. Reps respond without switching tools, which is the whole point of the design.
4. Automation and Follow Ups
フレッシュセールス CRM: Sales sequences automate repetitive tasks so reps spend their day selling. Workflow automation covers assignment, field updates, and reminders across your sales activities.
CRMを閉じる: Workflows and automated follow ups fire without manual effort, which lifts response rates. Automation sits on the Growth tier and above, not on Essentials.
5. Calling and Omnichannel Conversations
フレッシュセールス CRM: One-click phone, chat, and SMS sit inside the unified inbox. Omnichannel reach extends to WhatsApp Business, Facebook Messenger, LINE, and Zoom meetings through connected apps.
CRMを閉じる: This is Close at its best. Built in calling with a power dialer and predictive dialer lets one rep work through multiple numbers back to back, no separate phone system needed.
6. Lead Capture and Web Forms
フレッシュセールス CRM: Web forms capture more leads straight from your site into the pipeline. Collected data then powers personalized marketing campaigns through Freshmarketer.
CRMを閉じる: There is no native form ビルダー. Close leans on its ROI calculator and import tools instead, assuming leads arrive from somewhere else in your stack.
7. AI Assistance
フレッシュセールス CRM: The Freddy AI co-pilot drafts replies, summarizes records, and recommends actions. It is the deepest AI layer in this comparison.
CRMを閉じる: Sales AI handles call summaries and suggested next steps. Useful, but narrower than Freddy AI, because it stays inside the calling workflow.
8. レポートと分析
フレッシュセールス CRM: Around a dozen predefined sales reports ship ready to use, and all of them are customizable. AI insights track team performance and forecast revenue on top of that.
CRMを閉じる: Quick KPI reports and custom graphs cover coaching and daily check-ins. Reporting depth is the most common complaint in user reviews of the platform.
⚠️ 警告： If revenue forecasting matters to you, Close will frustrate you. Its reporting is built for activity coaching, not deep sales analysis.
9. 統合機能とアドオン
フレッシュセールス CRM: The marketplace lists around 385 integrations and add ons, including Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products such as Freshdesk and Freshmarketer is the tightest connection of all.
CRMを閉じる: Close connects with over 80 other tools and ships API documentation for any developer who needs more. A few common integrations found elsewhere are missing.
💡 プロのヒント: Freshsales integrates cleanly across other Freshworks products but has thinner native connectors to outside software. Map your stack on paper before you create an account anywhere.
10. 価格設定とコスト
| ティア | フレッシュセールス CRM | CRMを閉じる |
|---|---|---|
| エントリ | 成長 — 月額9ドル/ユーザー | 基本プラン — 1席あたり月額35ドル |
| 中 | プロ版 — 月額39ドル/ユーザー | 成長 — 1席あたり月額99ドル |
| トップ | エンタープライズ版 — 月額59ドル/ユーザー | 料金プラン — 1席あたり月額139ドル |
| 無料トライアル | 21日間 | 14日間 |
フレッシュセールス CRM: Its top Enterprise tier costs $59, which is $40 less than Close’s middle plan. For a five-seat team the gap over a year runs into thousands of dollars.
CRMを閉じる: Entry pricing lands mid-tier against other CRM options with similar functionality. You are paying for the dialer and the unified inbox, so the value depends entirely on call volume.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 予算が限られている | フレッシュセールス CRM | $9 versus $35 entry |
| 大量の電話 | CRMを閉じる | パワーと予測ダイヤラー |
| Marketing plus sales in one | フレッシュセールス CRM | Freshmarketer integration |
| Deep reporting and forecasts | フレッシュセールス CRM | Customizable report library |
| Fastest rep onboarding | CRMを閉じる | Simple enough for full team engagement |
| Wide app marketplace | フレッシュセールス CRM | Around 385 integrations |
💰 あなたの予算
Freshsales Growth costs less than a quarter of Close Essentials. For companies counting every seat, that gap decides it before features enter the conversation.
🔌 あなたの技術スタック
Already running Freshdesk or Freshmarketer? Freshsales slots in without effort. If your stack is scattered, check both marketplaces before you commit.
📞 Your Sales Processes
Outbound teams that dial all day get more from Close. Teams juggling inbound leads, email, and marketing get more from Freshsales.
🎓 あなたの経験レベル
Close wins on day-one simplicity, and new reps get productive fast. Freshsales takes longer to learn because navigation can feel cluttered.
🆓 無料トライアルとデモ
Freshsales gives you 21 days with no card. Close offers 14 days, which is still enough to import a list and start calling.
🛟 サポートとセキュリティ
Freshsales includes 24/5 phone, chat, and email support on every plan. Close leans on proactive onboarding, free migration help, and a documented security posture.
切り替えガイド
Already on one of them? Here is what changes.
🔄 FreshsalesからClose CRMに切り替えますか？
✅ 得られるもの：
- A power dialer and predictive dialer built in
- マネージャー向けライブコールコーチング
- A faster, lighter interface reps actually use
❌ 失うもの：
- Freddy AI scoring and deal risk prediction
- Web forms and Freshmarketer campaigns
- Roughly 300 marketplace integrations
📋切り替え方法：
- Export contacts, leads, and deals from Freshsales as CSV
- Start the Close trial and run the one-click migration tool
- Rebuild your pipelines, then set up Smart Views and reminders
🔄 Close CRMからFreshsalesに切り替えますか？
✅ 得られるもの：
- A much lower per-seat bill every month
- Customizable reports and revenue forecasting
- Marketing campaigns running on the same customer data
❌ 失うもの：
- Predictive dialing and browser-native call quality
- Live coaching on active phone calls
- The lighter, faster daily interface
📋切り替え方法：
- Export leads, contacts, and activity history from Close
- Create a new account on the 21-day Freshsales trial
- Import your data, then map custom fields and pipeline stages
私たちのレビューで取り上げられなかったこと
We focused on small businesses and mid-market sales teams. We did not test enterprise contracts, custom pricing, or heavy API work by a developer. Call quality across regions was outside our scope, and so was long-term data migration at scale. If you manage 100 seats, your priorities will differ from what we describe here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フレッシュセールス CRM |
| 📞 Calling & Dialers | CRMを閉じる |
| 🤖 AI機能 | フレッシュセールス CRM |
| 📊 報道 | フレッシュセールス CRM |
| 👶 使いやすさ | CRMを閉じる |
| 🔌 連携機能 | フレッシュセールス CRM |
| 📣 マーケティングツール | フレッシュセールス CRM |
| 🏆総合優勝 | フレッシュセールス CRM |
🏆 受賞者：FRESHSALES CRM
Freshsales wins 5 of 7 categories.
最適な用途: budget-conscious sales teams, businesses that want marketing and CRM together, and anyone who needs real reporting.
These are not two versions of the same tool. Freshsales is a broad customer relationship management platform. Close is a sales engagement machine with a database attached.
Close is genuinely better if your reps close more deals by dialing. Nothing in Freshsales matches a predictive dialer, and the human coaching layer is real value for a phone-first team.
For everyone else, Freshsales does more work for less money. It handles email, marketing, reporting, and mobile from a $9 seat, which is why it takes our pick.
Freshsales CRMの比較
Here is how Freshsales lines up against its closest rivals:
Freshsalesが勝利した点： far cheaper paid seats, built-in phone on every tier, 21-day trial with no card
HubSpotが優れている点： a much larger app marketplace, deeper content marketing tooling, a genuinely usable free tier
Freshsalesが勝利した点： a cleaner onboarding path, Freddy AI on lower tiers, tighter links to other Freshworks products
Zohoが勝利した点： deeper customization, a wider bundled suite, more granular admin controls
Freshsales CRM vs パイプドライブ
Freshsalesが勝利した点： native calling and SMS, AI lead scoring included, marketing automation through Freshmarketer
Pipedriveが勝利した点： a faster interface, simpler pipeline setup, less clutter for very small teams
Freshsalesが勝利した点： price at every tier, setup you can finish without a consultant, support included on all plans
Salesforceが優れている点： enterprise depth, a far bigger network of partners and consultants, functionality Freshsales still lacks
Close CRMの比較
Here is how Close CRM measures up elsewhere:
CRMを閉じる vs キープ
僅差での勝利： browser-native dialing, quicker rep onboarding, cleaner outbound workflows
キープの勝利条件： marketing automation, invoicing and payments, better fit for service businesses
僅差での勝利： a real calling stack, sales-specific defaults, faster time to first call
月曜日の勝利： flexible boards, cross-team project work, lower entry pricing
僅差での勝利： outbound calling, live coaching, tighter sales pipeline management
アクティブキャンペーン 勝利したタイトル： email marketing depth, segmentation, nurture campaigns for existing clients
僅差での勝利： dialer performance, less setup overhead, sales-only focus
HubSpotが優れている点： reporting depth, marketing and service modules, a free plan to start on
よくある質問
FreshsalesはCRMですか？
Yes. It is a cloud-based CRM from Freshworks, launched in 2016, covering sales, marketing, and support conversations in one platform.
Close CRMとは何ですか？
Close is a sales platform for small and mid-sized teams. It merges calling, email, and SMS into one inbox aimed at converting leads.
Closeの月額料金はいくらですか？
Our CSV records three tiers: Essentials at $35 per seat monthly, Growth at $99, and Scale at $139. A 14-day trial is available.
Freshsalesは永久に無料ですか？
Not in our pricing data. Paid tiers start at $9 per user monthly, with a 21-day trial that needs no card to search and test features.
Closeは他のCRMとどう違うのですか？
Most CRMs store records. Close bundles sales engagement on top, so a rep can dial, 文章, and email from the same desktop screen.
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