Fatica a scegliere la cosa giusta accesso remoto strumento per la tua attività?
Non sei solo.
Many teams face this challenge, trying to find software that’s both powerful and easy to use.
The wrong choice can lead to wasted time, sicurezza risks, and frustrated employees.
We’re here to help you cut through the confusion between GoTo Resolve vs ISL Online to make an informed decision.
Panoramica
To give you the clearest picture, we’ve tested both GoTo Resolve and ISL Online.
Our team has thoroughly tested their features, ease of use.
And overall performance in real-world scenarios, so you can see how they truly stack up.
Pronti a semplificare il vostro supporto IT? Provate subito GoTo Resolve! Provatelo gratuitamente e unitevi a migliaia di altri!
Prezzi: La prova è gratuita. Il piano a pagamento parte da 23 $ al mese.
Caratteristiche principali:
- Gestione delle risorse
- Accesso non presidiato
- Gestione delle patch
Pronti a fare la scelta intelligente per il desktop remoto nel 2025? Provate ISL online e unitevi a migliaia di altri!
Prezzi: La prova è gratuita. Il piano a pagamento parte da $ 34,90 al mese.
Caratteristiche principali:
- Opzione di distribuzione on-premise
- Gestito illimitato dispositivi
- Personalizzazione avanzata
Che cos'è ISL Online?
What is ISL Online? It’s a powerful remote access solution.
It lets you connect to computers and mobile dispositivi from anywhere.
Think of it as your virtual bridge to any device. It’s known for being very secure and reliable.
Esplora anche i nostri preferiti Alternative ISL Online…
La nostra opinione
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Vantaggi principali
- Opzione 100% on-premise: Puoi ospitarlo sui tuoi server. Questo ti dà il pieno controllo.
- Dispositivi/utenti illimitati: Una licenza copre un numero illimitato di endpoint. Questo ti fa risparmiare denaro.
- Funzionalità di sicurezza avanzate: Utilizza la crittografia end-to-end. I tuoi dati rimangono privati.
- Branding personalizzato: Puoi aggiungere il logo della tua azienda. Sembra più professionale.
- Integrazione della chat dal vivo: Parla con i clienti mentre li aiuti.
- Wake On LAN: Accendere un computer da remoto.
- Registrazione della sessione: Registrare le sessioni a scopo di formazione o revisione.
Prezzi
I prezzi di ISL Online sono chiari e semplici. Offrono diversi piani tariffari:
- Standard: $ 34,90/mese.
- Premio: $ 54,90/mese
- Impresa: $ 99,90/mese
- Pagamento per utilizzo: $0,25/min
Professionisti
Contro
Che cos'è GoTo Resolve?
So, what exactly is GoTo Resolve? Think of it as a complete toolkit for IT support.
It’s designed to help businesses manage and fix computer issues remotely.
This means you can help your employees or customers no matter where they are.
Esplora anche i nostri preferiti Alternative a GoTo Resolve…
La nostra opinione
GoTo Resolve è la soluzione di gestione IT completa e sicura, con assistenza AI integrata e sicurezza Zero Trust.
Vantaggi principali
GoTo Resolve ha alcune funzionalità interessanti. Ecco i suoi punti di forza:
- Monitoraggio remoto: Controlla i tuoi computer. Ti avvisa in caso di problemi.
- Sistema di biglietteria: Riceverai 25 ticket di assistenza al mese. Questo ti aiuterà a monitorare i problemi.
- Gestione degli endpoint: Gestisci fino a 10 dispositivi. Mantienili protetti e aggiornati.
- Attività automatizzate: Imposta 3 azioni automatiche. Risparmia tempo sulle correzioni più comuni.
- Supporto per dispositivi mobili: Aiuta anche telefoni e tablet. Connettiti dal tuo telefono.
- Sicurezza elevata: Le tue sessioni sono al sicuro. I dati rimangono privati.
Prezzi
GoTo Resolve ha prezzi chiari. Ecco cosa ottieni:
- Accesso remoto: $23/mese
- Supporto remoto Plus: $44/mese
- Gestione standard degli endpoint: $ 57/mese
- Gestione endpoint premium: Contatta per i prezzi
Professionisti
Contro
Confronto delle funzionalità
Deciding between remote desktop software like GoTo Resolve (formerly LogMeIn Resolve/GoToAssist) and ISL Online requires a close look at their features.
This comparison details how both great tools help IT professionals provide remote assistance and manage remote devices.
1. Core Remote Access and Control
Both solutions offer fundamental remote control capabilities, screen sharing, and the ability for a support team to join a remote session.
- Vai a Risolvi: Provides fast and reliable remote access and remote control, including the ability for agents to support a remote user with either zero-download remote view or full remote session control via the desktop app or web console.
- ISL Online: Offers full remote control over remote devices with its ISL Light desktop app. It is considered an extremely easy and user friendly remote desktop solution for both the IT professional and the client end.
2. Proactive Support and IT Management
GoTo Resolve offers advanced features that move beyond reactive support, integrating RMM capabilities, whereas ISL Online focuses on pure remote support functionalities.
- Vai a Risolvi: GoTo Resolve offers proactive support through built-in Remote Monitoring and Management (RMM) tools like device monitoring, patch management, and remote execution, allowing IT professionals to triage problems and fix issues quicker before they impatto end users.
- ISL Online: Primarily functions as a dedicated remote support session and remote desktop software. It offers features like ISL AlwaysOn for unattended access, but its focus is less on proactive device monitoring and more on providing immediate remote assistance.
3. Unattended Access and Administrative Mode
The ability to access unattended computers is key for maintenance and performing tasks that require administrator rights.
- Vai a Risolvi: Supports unattended remote computers on Windows, Mac, and Android, and includes features like background file manager and remote terminal access to perform administrative tasks without interrupting the remote user.
- ISL Online: Offers robust unattended access via the ISL AlwaysOn agent, which requires an access password for security. It supports restarting a remote computer in administrative mode (admin rights) to perform privileged tasks.
4. Integrated Ticketing and Support Workflow
GoTo Resolve unifies the support process with modern helpdesk features, which is an extra feature compared to ISL Online’s pure connectivity focus.
- Vai a Risolvi: Integrates modern incident management and conversational ticketing, notably with Microsoft Teams, making it easy for users to receive requests and for agents to create, manage, and start a remote support session directly from the chat app.
- ISL Online: Provides high-quality connection for support sessions, but the core product does not include an integrated ticketing or helpdesk system. It focuses on the remote desktop connection itself, providing tools like session links to join a request.
5. Mobile Device Support and Connectivity
The need for mobile device support is growing, with agents needing to access android and ios devices or provide support from their own mobile device.
- Vai a Risolvi: Offers comprehensive mobile device support for remote devices running iOS, Android, and Chromebook. Agents can use the mobile app for remote control and even interactive camera share to assist with hardware issues.
- ISL Online: Provides good mobile support, allowing connections to and from android devices E ios devices using the ISL Light app. It is a highly cross-platform solution to provide remote support.
6. Modello di licenza e convenienza
The cost structure affects how an organization can scale its support team and manage new users.
- Vai a Risolvi: Licenses are typically priced per agent (technician) and often billed annually. The pricing can increase based on the inclusion of RMM and advanced features like endpoint protection.
- ISL Online: Employs a unique licensing model often based on the number of simultaneous or concurrent sessions. One license can support an unlimited users and an unlimited number of client machines or unattended machines, offering great features for scaling teams.
7. Security and Encryption Standards
Both solutions prioritize maximum security for their support capabilities, which is crucial for regulated industries dealing with sensitive information or dati.
- Vai a Risolvi: Built with a security-first, zero trust architecture. It includes robust security with multi-factor authentication and two factor authentication, ensuring banking-grade encryption for remote support session data.
- ISL Online: Complies with strict security standards, using a strong end-to-end encryption (AES 256-bit) and two factor authentication to secure the access password and all data transferred during a remote session.
8. Deployment Options
Deployment flexibility is a major difference, particularly for larger organizations and those in regulated industries.
- Vai a Risolvi: Primarily a cloud-based service, simplifying setup and maintenance for the support team and clients.
- ISL Online: Provides both a robust cloud license and a Self-Hosted/private cloud option. This allows IT environments to gain full control over their data and infrastructure, a key requirement for highly regulated industries like health care.
9. Personalizzazione e branding
The user interface and branding options help to maintain a consistent professional presence for the IT professionals.
- Vai a Risolvi: Offers customization and branding options, although its user interface and workflow is designed to be a unified, all-in-one app experience.
- ISL Online: Features custom branding and standard customization, allowing users to integrate their logo, change colors, and name the application, all through an intuitive interface.
Cosa cercare quando si sceglie un software di accesso remoto?
- Caratteristiche di sicurezza: Prioritize robust encryption and authentication.
- Facilità d'uso: Is it simple for both technicians and end-users?
- Compatibilità della piattaforma: Supporta tutti i tuoi sistemi operativi (Windows, Mac, Linux, dispositivi mobili)?
- Opzioni di distribuzione: Do you need cloud-based or self-hosted?
- Prestazione: Look for fast connection speeds and minimal lag.
- Struttura dei prezzi: Understand recurring costs and included features.
- Capacità di integrazione: Does it work with your existing help desk or CRM?
- Assistenza clienti: What kind of support does the vendor offer?
Verdetto finale
Quindi, quale remote access software wins?
For most businesses wanting an all-in-one solution, GoTo Resolve is our top pick.
It combines remote support with ticketing and automazione, making IT tasks much easier.
However, if top-tier security and self-hosting are crucial, ISL Online is a fantastic alternative.
Its focus on performance and unique self-hosted option truly stands out.
We’ve thoroughly tested both and considered user reviews so that you can trust our advice.
Altro su GoTo Resolve
Abbiamo esplorato le funzionalità di GoTo Resolve, ma come si confronta con altre soluzioni leader per l'accesso remoto? Ecco una rapida panoramica:
- GoTo Resolve vs TeamViewer: TeamViewer offre un'ampia compatibilità multipiattaforma e un controllo remoto affidabile per diversi dispositivi.
- GoTo Resolve vs AnyDesk: AnyDesk offre connessioni ad alta velocità e bassa latenza, ideali per un lavoro da remoto rapido ed efficiente.
- GoTo Resolve vs Splashtop: Splashtop eccelle nello streaming ad alte prestazioni e nelle soluzioni convenienti per diverse esigenze aziendali.
- GoTo Resolve vs RemotePC: RemotePC offre accesso sempre attivo e potenti capacità di trasferimento file su più piattaforme.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect si concentra su connessioni sicure e dirette con una consolidata tradizione VNC.
- GoTo Resolve vs ISL Online: ISL Online offre una distribuzione flessibile su cloud/on-premise e funzionalità avanzate di collaborazione multisessione.
- GoTo Resolve vs BeyondTrust: BeyondTrust è specializzata nella gestione degli accessi privilegiati e nella sicurezza di livello aziendale per sistemi critici.
Altro su ISL Online
Abbiamo confrontato ISL Online con le seguenti alternative, evidenziandone i principali punti di forza:
- ISL Online contro TeamViewer: TeamViewer offre funzionalità complete e ampie integrazioni a livello aziendale.
- ISL Online vs AnyDesk: AnyDesk è noto per la sua incredibile velocità e per il client leggero che consente connessioni rapide.
- ISL Online contro Splashtop: Splashtop eccelle nello streaming ad alte prestazioni, ideale per grafica e video.
- ISL Online vs RemotePC: RemotePC offre un accesso conveniente e sempre attivo, nonché un solido supporto multi-monitor.
- ISL Online vs RealVNC Connect: RealVNC Connect offre connessioni dirette e sicure con opzioni di configurazione avanzate.
- ISL Online vs GoTo Resolve: GoTo Resolve integra Biglietteria IT e gestione patrimoniale per un supporto completo.
- ISL Online contro BeyondTrust: BeyondTrust offre sicurezza avanzata e controllo granulare degli accessi per le aziende.
Domande frequenti
What is the main difference between GoTo Resolve and ISL Online?
GoTo Resolve is an all-in-one IT management tool with remote support, while ISL Online focuses primarily on high-performance remote access and offers a unique self-hosted option for greater control.
Can I use these tools from a web browser?
Yes, both GoTo Resolve and ISL Online offer access and session initiation through a web browser, making them convenient to use without extensive software installations.
Which solution is better for small businesses?
GoTo Resolve might be better for piccole imprese seeking a comprehensive solution for IT management and support. ISL Online is excellent if you just need core remote access.
Do these services offer unattended access?
Yes, both GoTo Resolve and ISL Online provide unattended access. This means you can connect to and manage devices even when no one is physically present at the remote location.
Is there a free trial available for either service?
Typically, both GoTo Resolve and ISL Online offer free trials. This allows you to test their features and see how well they fit your specific remote support needs before committing to a purchase.
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