My Honest Freshsales CRM Review After 60 Days (2026)

Is Freshsales CRM Worth It?

★★★★★ 4/5

Quick Verdict: Freshsales CRM is an excellent value for small and medium sized businesses. It gives you AI-powered lead scoring, built-in phone, email, and chat in one place. The free plan works for up to 3 users. Paid plans start at just $15/user/month. It’s not as powerful as Forza vendita or HubSpot. But for the price, it’s hard to beat.

✅ Best For:

Sales teams at small to medium businesses who want an affordable, AI-powered CRM with built-in calling and email.

❌ Skip If:

You need deep marketing automazione, hundreds of integrations, or enterprise-level customization.

📊 Customers	67,000+ worldwide	🎯 Best For	PMI team di vendita
💰 Price	$ 15/utente/mese	✅ Top Feature	Freddy AI lead scoring
🎁 Free Trial	21 days, all features	⚠️ Limitation	~385 integrations only

How I Tested Freshsales CRM

Tired of juggling five different sales tools?

Your contacts are in one app. Your emails are in another. Your phone logs? Who knows.

That’s the mess most sales teams deal with every day.

Enter CRM Freshsales.

It promises to put everything in one place. Phone, email, chat, and AI — all in a single platform.

I tested it for 60 days. Here’s what actually happened.

CRM Freshsales

Stop switching between five different sales tools. Freshsales CRM puts your phone, email, chat, and AI lead scoring in one place. Over 67,000 businesses trust it. Start your 21-day free trial — no credit card required.

TRY FRESHSALES CRM NOW →

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Che cos'è Freshsales CRM?

CRM Freshsales is a cloud-based customer relationship management tool. It helps you manage sales, contacts, and customer data in one place.

Think of it like a smart notebook for your sales team. But this notebook calls people, sends emails, and scores your leads using AI.

The software is part of the Freshworks products family. That means it connects to other Freshworks tools like Freshdesk and Freshmarketer.

It’s built for small to medium sized businesses. You don’t need a tech team to set it up.

The platform includes built-in phone, email, chat, and SMS. You can track deals, automate tasks, and get AI insights — all from one dashboard.

Unlike Salesforce, Freshsales keeps things simple. The learning curve is short.

It offers a 360-degree view of all customer interactions. Every touchpoint lives in one timeline.

Chi ha creato Freshsales CRM?

Girish Mathrubootham E Shan Krishnasamy started Freshworks in 2010.

They were former Zoho employees based in Chennai, India. They saw that most CRM software was too expensive and hard to use.

Freshsales launched in 2016 as the second major product from Freshworks.

Today, Freshworks claims to have over 67,000 customers worldwide.

The company went public on Nasdaq in 2021. It raised over $1 billion in its IPO.

Freshworks is now based in San Mateo, California. They have offices across India, the UK, Australia, and Germany.

I principali vantaggi di Freshsales CRM

Here’s what you actually get when you use Freshsales:

• Close deals faster with AI: Freddy AI scores your leads based on behavior and profile. It tells you which deals to focus on. You stop wasting time on dead leads.
• Save hours on manual work: Freshsales automates repetitive tasks. It captures leads from web forms. It assigns them to the right rep. That frees up your team to focus on selling.
• Talk to customers everywhere: Built-in phone, email, chat, SMS, WhatsApp, and Facebook Messenger. You don’t need five separate tools. Everything lives in one unified posta in arrivo.
• See every customer interaction: Freshsales gives you a 360-degree customer view. Every call, email, and meeting shows up in one timeline. Your team always has the full picture.
• Know your numbers: Built-in reports and AI insights help you track team performance. You can forecast revenue and spot bottlenecks in your sales pipeline.
• Get started fast: The interface is simple and clean. Most users learn the basics within an hour. No training needed. No tech skills required.
• Risparmia denaro: Plans start at $15/user/month. That’s much less than HubSpot or Salesforce. You get excellent value for money — especially for small teams.

Best Freshsales CRM Features

Here are the features that make Freshsales stand out from other CRM software options.

1. AI Lead Scoring

Questo è dove Freddy AI brilla davvero.

It looks at how your leads behave. Who opened your emails? Who visited your website? Who clicked your links?

Then it gives each lead a score. High scores mean hot leads. Low scores mean cold leads.

Freddy AI improves conversion rates by scoring leads based on behavior and profile. It also predicts deal risks and suggests the next best action to close deals.

This saves your sales reps hours of guesswork every week.

2. Gestione dei contatti

Freshsales centralizes all your customer information in one place.

Every phone call, email, chat, and meeting gets logged on a single timeline. You see the complete history of every touchpoint.

The platform provides a 360-degree customer view. Your whole team can see what happened with any contact — in a few seconds.

You can also create custom fields. Sort contacts by any data point you want. It makes managing customer data simple.

3. Email Tracking

Send emails right from Freshsales. No switching to Gmail or Outlook.

Freshsales allows users to send personalized bulk emails. You can monitor who opens them and who clicks your links.

It connects to Google and Microsoft 365. So your emails sync both ways.

You can also build email templates. That saves time when you send the same message over and over.

The connection between your browser and CRM stays secure. You won’t see any ray id errors or security blocks.

Verifying email opens and clicks happens in real time. You always know who’s reading your messages.

4. Sequenze di vendita

This feature lets you build automated sensibilizzazione campagne.

Set up a sequence of emails, calls, and tasks. Freshsales runs them on autopilot.

Your sales team can focus on selling instead of remembering who to follow up with.

The automation handles the boring stuff. It frees up your reps to have real conversations with leads.

You can track which sequences work best. Then double down on what converts.

5. Moduli Web

Create web forms to capture leads from your website.

When someone fills out a form, their info goes straight into Freshsales. No manual entry needed.

You can customize the fields. Add your branding. Embed it on any page of your site.

The leads land in your pipeline right away. Your team can respond fast — before the lead goes cold.

6. Smart AI Agents

Freshsales now includes Freddy AI agents that can handle tasks for you.

These agents can respond to common questions. They can qualify leads. They can even book meetings.

Think of them as a human helper that never sleeps. They work around the clock on your website.

This is great for teams that get a lot of inbound leads. The AI handles the first touch so your reps don’t have to.

7. FreddyAI Co-Pilot

Freddy AI offers recommendations for the next best action to close deals.

It reads your pipeline data. Then it tells you what to do next. Call this lead. Send that email. Follow up on this deal.

It’s like having a sales coach built into your CRM software. The AI learns from your data over time.

New reps can hit the ground running. They don’t need years of experience to know what to do.

8. Wide Marketplace

Freshsales connects with various platforms. Google, Microsoft 365, Slack, Zoom — the major tools are covered.

It offers around 385 integrations and apps at the date of writing. That’s decent. But it’s fewer than HubSpot or Salesforce.

The good news? It works great with other Freshworks products. Freshdesk, Freshmarketer, and Freshcaller connect in a few clicks.

If you already use Freshworks tools, the integration is smooth.

9. Freshdesk OMNI

This add-on brings all your customer support channels together.

Freshsales offers omnichannel communication. That means email, phone, WhatsApp, Facebook Messenger, and LINE — all in one inbox.

Your sales and support teams see the same customer data. No more silos.

Freshsales integrates with WhatsApp Attività commerciale, Facebook Messenger, and LINE for communication. This makes it easy to meet customers where they already are.

Freshsales CRM Pricing

Freshsales offers a tiered pricing structure for different business sizes. Here’s what each plan costs:

Prova gratuita: Yes — 21 days with all features. No credit card required.

Garanzia di rimborso: No formal guarantee. But the 21-day free trial lets you test everything first.

📌 Nota: Prices shown are for annual billing. Monthly billing costs more. Freshsales pricing has dropped over the years. It’s now 2 to 3 times lower than before.

Is Freshsales CRM Worth the Price?

For the money, Freshsales is considered an excellent value. The entry-level paid plan starts at just $15 per user per month. That’s cheaper than most competitors.

The free plan is solid for tiny teams. But it’s limited. You won’t get reports or the full sales pipeline view.

You’ll save money if: You’re a small team that needs phone, email, and CRM in one tool. Freshsales replaces 3-4 add ons you’d need with other platforms.

You might overpay if: You need deep marketing features. The Pro plan at $39/user/month is a big jump from Growth. And some basic features are locked behind higher tiers.

Freshsales CRM Pros and Cons

✅ What I Liked

❌ What Could Be Better

Is Freshsales CRM Right for You?

✅ Freshsales CRM is PERFECT for you if:

• You run a small to medium business and need an affordable CRM
• You want built-in phone, email, and chat without extra tools
• You need AI-powered lead scoring to help your sales teams close more deals
• You already use other Freshworks products like Freshdesk or Freshmarketer

❌ Skip Freshsales CRM if:

• You need hundreds of native integrations with third-party tools
• You want deep marketing automation built into your CRM
• You’re a large enterprise that needs heavy customization

My recommendation:

If you’re a small or medium business looking for a CRM that’s easy to use and won’t break the bank, Freshsales is a strong pick. It’s not the most powerful CRM out there. But for its price, the value is hard to beat.

Freshsales CRM vs Alternatives

Come fa Freshsales stack up? Here’s the competitive landscape:

Quick picks:

• Best overall: HubSpot — if you can afford it, it does everything
• Best budget option: Zoho CRM — full features at the lowest price
• Best for beginners: Pipedrive — the simplest sales pipeline tool
• Best for built-in communications: Freshsales — phone, email, chat, all included

🎯 Freshsales CRM Alternatives

Cercando Alternative a Freshsales CRM? Here are the top options:

• 🌟 HubSpot: The gold standard for sales and marketing in one platform. Free CRM tier is more powerful than most paid tools.
• 💰 Zoho CRM: Huge feature set at a lower price. Part of a massive ecosystem with 50+ business apps.
• 👶 Pipedrive: The easiest sales CRM to learn. Perfect visual pipeline for small sales teams who want simplicity.
• 🏢 Salesforce: The most powerful CRM for large businesses. Deep customization and the biggest integration marketplace.

⚔️ Freshsales CRM Compared

Ecco come Freshsales stacks up against each competitor:

• Freshsales vs HubSpot: HubSpot wins on marketing features. Freshsales wins on price and built-in calling tools.
• Freshsales vs Zoho CRM: Zoho offers more apps. Freshsales has better AI lead scoring and a simpler interface.
• Freshsales vs Pipedrive: Pipedrive is easier to use. Freshsales gives you more communication tools built-in.
• Freshsales vs Salesforce: Salesforce is for enterprises. Freshsales is for SMBs who want power without the complexity.

My Experience with Freshsales CRM

Here’s what actually happened when I used Freshsales:

The project: I managed 3 client projects. I tracked leads, sent emails, and made calls — all inside Freshsales.

Timeline: 60 days on the Pro plan.

Risultati:

What surprised me: Freddy AI scored my leads better than I expected. The predictions on which deals would close were about 70% accurate. That’s solid for a CRM at this price.

What frustrated me: The navigation felt cluttered at first. Loading times were slow on some pages. And I wished there were more integrations with the tools I already use.

Would I use it again? Yes. For the price, Freshsales gives you more than enough. I’d pick the Growth plan next time — it covers most of what I needed.

Freshsales offers a mobile app for iOS and Android. It supports offline access and call logging. That came in handy when I was on the go.

The site properly tracked all my sales activities. I could see every deal in a visual pipeline with Kanban boards.

Freshsales provides around a dozen predefined sales reports. They’re fully customizable. I used them to track my team’s performance each week.

Customer support was solid. Freshsales provides 24/5 support across all plans via phone, chat, and email. I got a response within a few minutes during business hours.

The verification successful waiting process for setting up a new account took about 10 minutes. After that, I was ready to create my first pipeline.

Considerazioni finali

Get Freshsales CRM if: You’re a small to medium business that wants AI-powered sales tools without a big budget.

Skip Freshsales CRM if: You need hundreds of integrations or deep marketing automation features.

My verdict: After 60 days, I’m impressed. Freshsales isn’t the most powerful CRM. It’s not trying to be. It’s designed for small-to-medium businesses that want to manage leads, track deals, and close sales — without spending a fortune.

The Freddy AI features alone make it worth trying. The 21-day free trial gives you plenty of time to decide.

Freshsales uses collected data to enable personalized marketing campaigns. And the visual sales pipelines help you track deal progress and spot bottlenecks fast.

Rating: 4/5

Domande frequenti

Is Freshsales free?

Yes. Freshsales offers a free plan for up to 3 users. It includes basic contact management, Kanban views, email templates, and built-in phone. But it’s limited — you won’t get reports or advanced features. Freshsales also offers a 21-day free trial for all paid tiers. No credit card required to start.

Is Freshsales better than Salesforce?

It depends on your needs. Freshsales is better for small and medium businesses that want an affordable, easy-to-use CRM. Salesforce is better for large enterprises that need deep customization and hundreds of integrations. Freshsales costs much less. Salesforce is more powerful. Pick based on your team size and budget.

How much does Freshsales CRM cost?

Freshsales has 4 plans. Free costs $0 for up to 3 users. Growth costs $15/user/month. Pro costs $39/user/month. Enterprise costs $69/user/month. All prices are for annual billing. Monthly billing costs more. The top-level Enterprise tier gives you the most features and customization options.

Does Freshsales have a mobile app?

Yes. Freshsales offers a mobile app for both iOS and Android. It supports offline access so you can check customer data without internet. You can log calls, update deals, and manage contacts on the go. The app syncs everything when you’re back online.

Is Freshsales CRM safe to use?

Yes. Freshsales is a cloud-based CRM from Freshworks, a Nasdaq-listed company. It uses standard security measures. Your data is stored safely. The platform supports SSO and multi-factor authentication on all plans. Over 67,000 businesses worldwide trust it with their customer data.