Struggling to pick the right remote access tool for your business?
You’re not alone.
Many teams face this challenge, trying to find software that’s both powerful and easy to use.
The wrong choice can lead to wasted time, security risks, and frustrated employees.
We’re here to help you cut through the confusion between GoTo Resolve vs ISL Online to make an informed decision.
Overview
To give you the clearest picture, we’ve tested both GoTo Resolve and ISL Online.
Our team has thoroughly tested their features, ease of use.
And overall performance in real-world scenarios, so you can see how they truly stack up.
Ready to make the smart choice for remote desktop in 2025? Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $34.90/monthly.
Key Features:
- Unattended Access
- Multi-session Handling
- Self-hosted option available
Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $23/monthly.
Key Features:
- Asset Management
- Unattended Access
- Patch Management
What is ISL Online?
What is ISL Online? It’s a powerful remote access solution.
It lets you connect to computers and mobile devices from anywhere.
Think of it as your virtual bridge to any device. It’s known for being very secure and reliable.
Also, explore our favorite ISL Online alternatives…
Ready to make the smart choice for a remote desktop? Try it now for a better experience!
Key Benefits
- 100% On-Premise Option: You can host it on your own servers. This gives you full control.
- Unlimited Devices/Users: One license covers unlimited endpoints. This saves you money.
- Strong Security Features: It uses end-to-end encryption. Your data stays private.
- Custom Branding: You can add your company’s logo. It looks more professional.
- Live Chat Integration: Talk to customers while helping them.
- Wake On LAN: Turn on a computer remotely.
- Session Recording: Record sessions for training or review.
Pricing
ISL Online’s pricing is straightforward. They offer different plans:
- Standard: $34.90/month.
- Premium: $54.90/month
- Enterprise: $99.90/month
- Pay Per Use: $0.25/min
Pros
Cons
What is GoTo Resolve?
So, what exactly is GoTo Resolve? Think of it as a complete toolkit for IT support.
It’s designed to help businesses manage and fix computer issues remotely.
This means you can help your employees or customers no matter where they are.
Also, explore our favorite GoTo Resolve alternatives…
Ready to simplify your IT support? Try GoTo Resolve now!
Key Benefits
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
Pricing
GoTo Resolve has clear pricing. Here’s what you get:
- Remote Access: $23/month
- Remote Support Plus: $44/month
- Standard Endpoint Management: $57/month
- Premium Endpoint Management: Contact for pricing
Pros
Cons
Feature Comparison
Deciding between two robust remote access solutions can be tough.
To help you make the best choice, we’ve broken down the key features of GoTo Resolve and ISL Online.
This direct comparison will help you compare their strengths and see which remote support tool fits your needs.
1. Remote Access & Deployment
How quickly can you get connected and start helping? This is crucial for any remote access software.
- GoTo Resolve: This vendor offers flexible deployment. You can initiate sessions quickly, often with a simple link for end-users, minimizing downloads. It provides robust remote desktop capabilities for both attended and unattended access, making it a versatile support software.
- ISL Online: ISL Online, including its ISL Light client, also focuses on easy deployment. It allows for quick connections and offers both cloud and on-premise installation options, a key differentiator for businesses prioritizing data control.
2. Security
Security is paramount when dealing with sensitive data. Both solutions prioritize keeping your remote support sessions safe.
- GoTo Resolve: This platform uses a zero-trust security architecture. It employs strong encryption (AES 256-bit) and multi-factor authentication to protect connections. This helps ensure your desktop and data are secure during any in-session activity.
- ISL Online: Security is a core strength for ISL Online. It features end-to-end encryption (RSA 2048/4096-bit key exchange and AES 256-bit encryption).6 The option for on-premise deployment further enhances data privacy, a significant benefit for certain industry regulations.
3. IT Management & Monitoring
Beyond just connecting, how well do these tools help you manage your IT environment?
- GoTo Resolve: GoTo Resolve aims to be an all-in-one IT management solution. It includes features like remote monitoring, patch management, and antivirus management. This allows admin teams to oversee devices and automate tasks proactively.
- ISL Online: While primarily a remote desktop software, ISL Online offers strong capabilities for managing remote computers. It provides features like system information, audit logs, and user management, though it’s less focused on broad IT management compared to GoTo Resolve.
4. File Transfer & Collaboration
Seamless file transfer and teamwork are essential for efficient remote support.
- GoTo Resolve: You can easily send and receive files during a session. It also supports chat within sessions and offers integration with communication tools like Microsoft Teams for conversational ticketing, enhancing collaboration.
- ISL Online: This vendor provides robust file transfer capabilities, allowing for quick and secure sharing of documents and applications. Its in-session chat and video conferencing features also facilitate clear communication and cooperative problem-solving.
5. Mobile Device Support
In today’s world, supporting mobile devices is a must.
- GoTo Resolve: It offers comprehensive mobile remote support. You can connect to and control Android, iOS, and Chromebook devices. The camera share feature is particularly useful for troubleshooting physical hardware issues.
- ISL Online: ISL Online also provides excellent mobile device support. You can access and control mobile devices from your desktop, making it a versatile remote access software for a diverse range of endpoints.
6. Help Desk & Ticketing Integration
How do these tools fit into your existing help desk operations?
- GoTo Resolve: It includes a built-in ticketing system. This allows for streamlined incident management and ticket prioritization. Its conversational ticketing capabilities make it a strong support software for modern IT teams.
- ISL Online: While ISL Online doesn’t have a full-fledged ticketing system built in, it can be integrated with existing help desk solutions. Its focus is on providing the core remote support functionality.
7. Alternatives & Vendor Ecosystem
Considering the broader picture, how do these solutions compare to their alternative options and their respective vendor ecosystems?
- GoTo Resolve: As part of the GoTo family (which includes products like LogMeIn and LogMeIn Rescue), GoTo Resolve benefits from a larger ecosystem of communication and IT management tools. It positions itself as a comprehensive all-in-one solution.
- ISL Online: ISL Online is a more specialized remote desktop software. While it might not offer the same breadth of integrated IT management tools as GoTo Resolve, its dedicated focus often results in a highly refined and performant remote support experience, making it a strong alternative for those prioritizing core remote access.
What to Look for When Choosing Remote Access Software?
- Security Features: Prioritize robust encryption and authentication.
- Ease of Use: Is it simple for both technicians and end-users?
- Platform Compatibility: Does it support all your operating systems (Windows, Mac, Linux, mobile)?
- Deployment Options: Do you need cloud-based or self-hosted?
- Performance: Look for fast connection speeds and minimal lag.
- Pricing Structure: Understand recurring costs and included features.
- Integration Capabilities: Does it work with your existing help desk or CRM?
- Customer Support: What kind of support does the vendor offer?
Final Verdict
So, which remote access software wins?
For most businesses wanting an all-in-one solution, GoTo Resolve is our top pick.
It combines remote support with ticketing and automation, making IT tasks much easier.
However, if top-tier security and self-hosting are crucial, ISL Online is a fantastic alternative.
Its focus on performance and unique self-hosted option truly stands out.
We’ve thoroughly tested both and considered user reviews so that you can trust our advice.
More of GoTo Resolve
We’ve compared GoTo Resolve with these alternatives, highlighting their standout features:
- GoTo Resolve vs Getscreen: Getscreen focuses on simplicity and browser-based access for quick support.
- GoTo Resolve vs TeamViewer: TeamViewer offers extensive cross-platform compatibility and robust remote control.
- GoTo Resolve vs AnyDesk: AnyDesk is known for high-speed, low-latency connections, ideal for quick tasks.
- GoTo Resolve vs Splashtop: Splashtop excels in high-performance streaming and cost-effective remote access.
- GoTo Resolve vs RemotePC: RemotePC provides always-on access and strong multi-monitor support.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections with deep configuration.
- GoTo Resolve vs BeyondTrust: BeyondTrust emphasizes advanced security and privileged access management.
More of ISL Online
We’ve compared ISL Online with these alternatives, highlighting their standout features:
- ISL Online vs Getscreen: Getscreen offers quick, browser-based connections, prioritizing ease of use for fast support.
- ISL Online vs TeamViewer: TeamViewer is widely recognized for its extensive features and broad cross-platform device support.
- ISL Online vs AnyDesk: AnyDesk is known for its exceptionally fast performance and lightweight client, ideal for quick sessions.
- ISL Online vs Splashtop: Splashtop delivers high-quality streaming and is often praised for its cost-effectiveness.
- ISL Online vs RemotePC: RemotePC provides reliable, always-on access and robust multi-monitor support features.
- ISL Online vs RealVNC Connect: RealVNC Connect focuses on secure, direct peer-to-peer connections with strong encryption.
- ISL Online vs BeyondTrust: BeyondTrust specializes in advanced security, privileged access management, and enterprise-level control.
Frequently Asked Questions
What is the main difference between GoTo Resolve and ISL Online?
GoTo Resolve is an all-in-one IT management tool with remote support, while ISL Online focuses primarily on high-performance remote access and offers a unique self-hosted option for greater control.
Can I use these tools from a web browser?
Yes, both GoTo Resolve and ISL Online offer access and session initiation through a web browser, making them convenient to use without extensive software installations.
Which solution is better for small businesses?
GoTo Resolve might be better for small businesses seeking a comprehensive solution for IT management and support. ISL Online is excellent if you just need core remote access.
Do these services offer unattended access?
Yes, both GoTo Resolve and ISL Online provide unattended access. This means you can connect to and manage devices even when no one is physically present at the remote location.
Is there a free trial available for either service?
Typically, both GoTo Resolve and ISL Online offer free trials. This allows you to test their features and see how well they fit your specific remote support needs before committing to a purchase.
