Tired of IT support that feels reactive and puts you behind?
LogMeIn Resolve promises a proactive approach, empowering you to take control.
But in 2025, does it truly deliver?
Many are asking: Can this platform streamline your support workflows and boost efficiency?
This LogMeIn Resolve review dives deep into its features, pricing, and real-world performance to help you decide if it’s the right solution to master your IT challenges this year.
Let’s explore if LogMeIn Resolve can be your key to seamless IT support.
Ready to streamline your IT support? 85% of users report improved efficiency with LogMeIn Resolve, and with plans starting at just $23/month, you can experience the power of unified remote access and support.
What is LogMeIn Resolve?
Have you ever needed help with your computer or phone?
LogMeIn Resolve is software that lets someone far away help you fix problems on your device.
It is like having a tech friend who can help you from anywhere!
This app helps businesses support their workers or customers when they have tech issues.
Instead of going to someone’s office, the expert can connect to their computer or phone using LogMeIn Resolve.
GoTo Resolve supports remote access and support through a web browser without requiring downloads.
This saves time and makes it easier to get help.
The pricing for this software depends on how many people need to use it.
You might also hear it called GoTo Resolve, which is the same thing!
GoTo Resolve is an all-in-one IT management suite purpose-built for today’s IT support challenges and is primarily used by small and midsize businesses.
Who Created LogMeIn Resolve?
LogMeIn Resolve is now under the GoTo family.
Its roots go back to 2003 with the founding of 3 am Labs in Budapest.
Over the years, 3 am Labs became LogMeIn, Inc., and in 2017, it joined forces with Citrix’s GoTo products.
In 2022, the company rebranded as GoTo, bringing LogMeIn Resolve under its umbrella.
The company is continuing the original vision of easy and secure remote support.
Top Benefits of LogMeIn Resolve
Here are some cool things LogMeIn Resolve can do for you and your team:
- Support team efficiency: It gives your support agents the tools they need to fix problems quickly, making everyone happier.
- Flexible pricing: The options fit different business sizes, so you don’t pay for more than you need.
- Unattended access: This feature lets your team fix issues or apply updates even if the user isn’t at their computer.
- Ticket tracking: Every problem reported becomes a ticket, so nothing gets missed.
- Team collaboration: If one agent needs help, they can easily bring in another team member to solve tough problems faster.
- Faster resolution: With tools like remote control and screen sharing, your agent can see exactly what’s wrong and fix it quickly.
- Security measures: LogMeIn Resolve uses strong security measures to protect your data and your customers’ information.
- Device compatibility: Your support team can likely connect to the device and help, whether it is a Windows, Mac, Android, or iOS device.
- Centralized management: GoTo Resolve centralizes IT management tools, which saves costs and improves IT team productivity by addressing issues before escalation.
Best Features of LogMeIn Resolve
GoTo Resolve offers a smart way to handle tech problems for your organization.
This service is built to help you triage problems and fix issues quicker for all your clients.
It has many great features that make managing hardware and software very simple.
Whether you use the desktop app or a browser, it gives you the support capabilities you need.
1. Mobile Device Management
Having mobile device support is very important today.
This feature lets you manage remote devices like phones used by employees.
You can enable security settings or install an app without touching the phone.
It helps you keep the whole organization safe and connected.
2. Location Tracking
It is easy to lose track of hardware when people work from home.
This tool helps you find remote devices quickly if they go missing.
There is a high demand for this to stop theft and keep data safe.
It is one of the extra features that protects your company’s money.
3. Patch Management
Keeping Windows and Mac computers updated can be a hard task.
This feature lets you download and install updates for everyone at once.
It is a form of proactive support that stops bugs before they start.
You can see which remote devices need a file update from your screen.
4. Endpoint Protection
Endpoint protection acts like a digital shield for every computer in your service.
It helps you receive requests and fix them while keeping hackers away.
This tool makes sure that every connection to your clients is safe.
It is a powerful part of the all-in-one system.
5. Zero-Trust Security
This is one of the most advanced features for keeping data private.
It uses two-factor authentication to make sure only the right person gets in.
The system is limited so that even with a password, a hacker cannot steal everything.
It makes your tech support much stronger and more trusted.
6. Remote Execution
You can run a script or a task on a faraway computer with ease.
This lets you automate work so you don’t have to do it by hand every time.
It helps your team handle a big request from many employees at once.
You can do this right from the desktop app or the web console.
7. Built-in Antivirus
GoTo Resolve offers a way to stop viruses before they hurt your clients.
This endpoint protection stays on guard all day and night.
If it finds a bad file, it stops it from spreading to other remote devices.
It helps the whole organization stay healthy and fast.
8. Onboarding Center
The setup for new users is very fast and simple.
It helps new users learn how to use the service without a long wait.
The Onboarding Center shows you how to download the right tools.
This makes the start of your journey easy to use.
9. Powerful Integrations
You can use Microsoft Teams to chat and solve problems.
Conversational ticketing lets you receive requests right inside the chat.
This helps you triage problems without switching between many apps.
It is a great way to keep employees happy and working.
10. Software Assets
Keeping track of every file and app on every computer is a big job.
This feature shows you exactly what is on all your remote devices.
It helps you see if someone needs to install new software.
Knowing your software assets helps with compliance and planning.
Pricing
GoTo Resolve provides a 14-day free trial with no credit card information required.
GoTo Resolve allows users to add more agents and devices for an extra fee during the billing stage.
All paid plans include 24/7 email, chat, and phone support.
GoTo Resolve offers flexibility and scalability, catering to the needs of small to mid-sized businesses and supporting remote work models.
| Plan Name | Monthly Cost (Billed Annually) |
| starter | $23 |
| Growth | $44 |
| Advanced | $63 |
| Complete | $75 |
Pros and Cons
Pros
Cons
Alternatives to LogMeIn Resolve
- GetScreen: This is a simpler option focused on quick and easy screen sharing. It’s often praised for its straightforward interface and ease of use for basic remote assistance. Try it.
- AnyDesk: This app is very small and runs very fast. It works great even if your internet is a bit slow.
- TeamViewer: This is a widely used platform recognized for its comprehensive set of remote support functionalities for various scenarios.
- RealVNC Connect: This one is perfect for very simple and direct access. It works well on many different types of computers.
- Splashtop: Focuses on high-performance remote access, often favored by creative professionals who need to stream demanding applications.
- RemotePC: This is a budget-friendly option that saves you a lot of money. It is easy to set up for your home or office.
- ISL Online: This is a professional choice for big support teams. It is very stable and keeps your data very private.
- BeyondTrust: This is for large businesses that need high security. It has very advanced features to keep everything safe and locked.
LogMeIn Resolve Compared
We’ve explored GoTo Resolve’s features, but how does it stand against other leading remote access solutions? Here’s a quick look:
- GoTo Resolve vs TeamViewer: TeamViewer offers extensive cross-platform compatibility and robust remote control for diverse devices.
- GoTo Resolve vs AnyDesk: AnyDesk provides high-speed, low-latency connections, ideal for quick, efficient remote work.
- GoTo Resolve vs Splashtop: Splashtop excels in high-performance streaming and cost-effective solutions for various business needs.
- GoTo Resolve vs RemotePC: RemotePC features always-on access and strong file transfer capabilities across multiple platforms.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections with a long-standing VNC legacy.
- GoTo Resolve vs ISL Online: ISL Online offers flexible cloud/on-premise deployment and advanced multi-session collaboration features.
- GoTo Resolve vs BeyondTrust: BeyondTrust specializes in privileged access management and enterprise-grade security for critical systems.
Personal Experience with LogMeIn Resolve
Our tech support team recently implemented LogMeIn Resolve, and it has noticeably improved our daily operations.
The transition was smooth thanks to the intuitive onboarding center.
Users appreciate GoTo Resolve for its ability to create tickets and track progress effortlessly.
- Seamless Remote Access: The ability to access desktop and Android devices through the mobile app is a game-changer.
- Security: The zero-trust framework, requiring personal signature keys, gives us peace of mind.
- Task Management: Remote execution allows us to run scripts and automate routine tasks.
- Visibility: Clear visibility into software assets has helped with compliance.
- RMM Tools: Proactive monitoring allows us to address issues before they escalate.
Final Thoughts
Deciding whether to go with GoTo Resolve (formerly GoTo Assist) depends on your needs.
It offers strong support capabilities to help you fix issues more quickly than before.
With tools like conversational ticketing through Microsoft Teams and Slack, your team can chat with users and solve problems fast.
The platform provides valuable online resources, including webinars and community support.
The free version allows up to three agents, making it great for small teams.
If you need more power, the paid plans (Basic and Standard) are billed annually.
Ready to transform your IT workflow?
Try LogMeIn Resolve today to simplify your support and keep your devices secure!
Frequently Asked Questions
Is GoTo Resolve legit?
Absolutely. It is a legitimate IT management suite from GoTo (formerly LogMeIn). While scammers sometimes misuse remote tools, the software itself is enterprise-grade. It features Zero Trust security and AES-256 bit encryption. Always verify the identity of any agent asking you to connect.
How much does GoTo Resolve cost?
Pricing typically starts at $23/month for basic Remote Access. For full-scale IT management, plans like Standard and Premium range from $57 to $75+ per month. Most plans are billed annually. Small teams can also explore a “Free” tier for up to 5 devices.
Is GoTo Resolve free?
Yes, there is a “Free” version available. It supports a single agent and up to 5 managed devices. You get core features like remote control and ticketing. It is a great starting point for solo IT pros or very small businesses.
Is GotoWebinar legit?
Yes, it is one of the most established webinar platforms globally. It is widely used by corporations for lead generation and training. Data is protected via SOC2 certified data centers. It’s a reliable, professional-grade tool with robust 24/7 support.
What are the pros and cons of GoTo?
Pros include its “Zero Trust” security architecture and an all-in-one dashboard. It is very easy to set up for remote support. Cons? It can be pricier than competitors like Zoom or AnyDesk. Some users also report performance lag on macOS compared to Windows.
What is GoTo opener and do I need it?
It is a small “helper” application. It launches your GoTo sessions directly from your web browser. Yes, you need it to join meetings or webinars smoothly. It is safe to keep; without it, you may face delays when trying to enter a session.
Should I uninstall GoTo Opener?
Only if you no longer use GoTo products. Uninstalling it won’t harm your computer, but you will have to re-download it the next time you join a GoTo meeting. It uses minimal disk space. If you aren’t attending webinars, removing it is fine.
More Facts about GoTo Resolve
- Teams Help: Workers can send, check, and follow up on help tickets without ever leaving the Microsoft Teams app.
- Big Views: When fixing a computer from afar, technicians can view many screens at once.
- Basic Plan: The smallest plan lets you manage 25 computers and use as many remote sessions as you need.
- Fast Starts: Tech experts can start fixing a computer directly from a Microsoft Teams chat.
- Self-Fixing: The system can automatically fix common computer problems and install updates before a human even notices.
- Chat Apps: The software integrates with both Slack and Microsoft Teams to help people request tech support.
- Standard Plan: This version lets multiple tech experts work together, move sessions to others, and share their screens.
- Teamwork Tools: During a fix-it session, people can use instant chat to talk or record the session for later viewing.
- Slack Help: You can use Slack to send in help tickets and manage them easily.
- Invisible Work: Technicians can fix or update computers in the background while nobody is using them, so they don’t get in the way.
- AI Helper: A smart AI tool called GoPilot gives advice on how to fix things and can even solve some problems on its own.
- Smart Patterns: The software uses AI to find weird glitches and fix them early, which means fewer broken computers.
- Easy to Use: The screens are designed to be very simple, so both the tech experts and the regular users can understand them.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 