Picking the right customer software is a headache.
You need something that helps your business, but there are so many options.
Zendesk vs Creatio CRM keep popping up.
You’re wondering, “Which one is actually best for my business in 2025?
Imagine choosing the wrong one. You waste money, and your team gets frustrated.
You’re stuck with a system that doesn’t fit, and you’re losing out to competitors.
Don’t panic! We’re going to break down Zendesk vs Creatio CRM, plain and simple.
Overview
To give you a clear picture, we’ve put both platforms to the test.
Our team dove deep, using real-world scenarios, and analyzed features, pricing, and user feedback.
This hands-on approach ensures our comparison is practical and relevant.
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
Pricing: It has a trial plan. The premium plan starts at $19/month.
Key Features:
- Ticketing System.
- Live Chat.
- Knowledge Base.
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
Pricing: It has a trial plan. The premium plan starts at $25/month.
Key Features:
- Workflow Automation.
- Sales Forecasting.
- Marketing Campaigns.
What is Zendesk?
Okay, so Zendesk? It’s all about customer support.
Think tickets, chat and help centers. It keeps your customers happy.
It helps your team stay organized.
Also, explore our favorite Zendesk alternatives…
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
Key Benefits
- Resolve tickets 40% faster with automated workflows.
- Boost customer satisfaction scores by 25% on average.
- Reduce support costs by 15% through self-service options.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Creatio CRM?
Creatio? It’s for sales and marketing. It automates tasks.
It helps you close deals. It makes your campaigns smarter.
Also, explore our favorite Creatio CRM alternatives…
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
Key Benefits
- Increase lead conversion rates by 30% with automation.
- Shorten sales cycles by 20% using workflow tools.
- Improve marketing ROI by 25% with targeted campaigns.
Pricing
Creatio offers a free trial. They have a few different pricing tiers based on the features you need:
- Growth: $25/user/month. Basic CRM features for small teams.
- Enterprise: $55/user/month. Adds marketing automation and advanced customization.
- Unlimited: $85/user/month. Includes everything plus AI-powered features and premium support.
Pros
Cons
Feature Comparison
Let’s look at what each tool can do. We’ll compare key features.
This will help you see which one is the better fit for your needs.
1. Automation and Workflow
Creatio uses automation. It automates sales tasks.
Zendesk uses workflow. It automates support tasks. Both save you time.
2. Customer Support & Relationship Management
Zendesk is strong in customer support.
It helps with tickets and chats.
Creatio focuses on customer relationship management.
It helps with sales and marketing.
3. Analytics & Dashboard
Zendesk has analytics. It shows data on support tickets.
Creatio has a dashboard. It shows sales and marketing data.
4. Knowledge Base
Zendesk has a knowledge base. Customers can find answers themselves.
This helps reduce support tickets.
5. Relationship Management Tools
Creatio has strong relationship management tools.
It helps build customer relationships.
Zendesk has basic tools.
6. No-Code Customization
Creatio offers no-code tools. You can change things without coding.
This makes it easy to customize. Zendesk provides the same.
7. Customer Relationship Focus
Creatio is built for customer relationship building. It helps manage leads.
Zendesk focuses on assisting customers with problems.
What to Look For When Choosing CRM Software?
- Business Needs: What problems do you need to solve? What features are must-haves for your team?
- Ease of Use: How easy is it to learn and use? Does it fit your team’s technical skills?
- Scalability: Can it grow with your business? Will it handle more data and users?
- Integration: Does it work with your other tools? How easily can you connect it to your existing systems?
- Customer Support: How good is the vendor’s customer support? Do they have good tutorials and help?
Final Verdict
For most businesses, Zendesk is the clear winner.
Its strong help desk and case management features are top-notch.
It excels at customer engagement and lets you easily automate workflows.
While Creatio is great for sales force automation and lead management.
Zendesk’s ease of use and solid user reviews make it a safer bet. Its customizable options fit many needs.
If you need reliable customer engagement and want to automate workflows, Zendesk is the tool we recommend.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
More of Creatio CRM
Here’s a brief comparison of Creatio CRM with these software solutions:
- Creatio CRM vs Gohighlevel: Creatio CRM is a robust, highly customizable platform with powerful workflow and marketing automation. At the same time, GoHighLevel is an all-in-one sales and marketing solution with built-in features like website builders and funnels.
- Creatio CRM vs Pipedrive: Creatio CRM offers comprehensive process automation and no-code customization for diverse business workflows, whereas Pipedrive specializes in visual sales pipeline management, simplifying deal tracking.
- Creatio CRM vs Keap: Creatio CRM provides extensive sales automation and AI-powered insights for complex processes, while Keap focuses on simplifying contact management, email marketing, and appointments for small businesses.
- Creatio CRM vs ActiveCampaign: Creatio CRM delivers a unified platform for automating sales, service, and marketing processes with deep customization; ActiveCampaign excels in intelligent marketing automation, segmentation, and email campaigns.
- Creatio CRM vs Hubspot: Creatio CRM emphasizes highly customizable workflows and robust process automation, while HubSpot offers a broader, more integrated suite for marketing, sales, and customer service, known for ease of use.
- Creatio CRM vs Clickfunnels: Creatio CRM is a comprehensive CRM focused on managing customer relationships and automating business processes; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Creatio CRM vs Folk: Creatio CRM provides powerful marketing automation and detailed analytics for complex needs. Folk is a user-friendly, collaborative contact management system best suited for smaller teams.
- Creatio CRM vs Instantly: Creatio CRM offers broad CRM capabilities with robust workflow automation and marketing campaigns, while Instantly focuses specifically on automated cold email outreach and lead nurturing.
- Creatio CRM vs Clickup: Creatio CRM is a dedicated, process-driven CRM platform with strong automation; ClickUp is a versatile work management tool that includes CRM features alongside project and task management.
- Creatio CRM vs Monday CRM: Creatio CRM provides advanced sales and marketing automation with extensive customization, while Monday CRM emphasizes visual workflows and team collaboration, often used for project management.
- Creatio CRM vs Capsule CRM: Creatio CRM offers a robust, scalable platform with comprehensive automation and no-code capabilities. Capsule CRM is a simpler contact management system focused on tracking sales opportunities.
- Creatio CRM vs Insightly: Creatio CRM provides a comprehensive, no-code platform for automating sales, service, and marketing processes; Insightly offers a feature-rich CRM with project management and relationship linking.
- Creatio CRM vs Freshsales CRM: Creatio CRM offers powerful workflow automation and in-depth customization for complex sales operations. At the same time, Freshsales CRM prioritizes an intuitive interface and visual sales pipeline management for sales teams.
- Creatio CRM vs Salesforce: Creatio CRM provides a flexible, process-driven platform with strong no-code customization; Salesforce is an industry-leading, highly scalable, and comprehensive enterprise CRM with a vast app ecosystem.
Frequently Asked Questions
What is the main difference between the CRMs?
Zendesk focuses on customer experience and support. Creatio is built for complex sales and marketing CRM. Zendesk aims to streamline support, while Creatio focuses on sales automation.
How does Zendesk integrate with other tools?
Zendesk offers many integrations with tools like Salesforce, Slack, and Shopify. It also has a strong app marketplace, which makes it easy to connect it to your existing systems.
Is Zendesk Sell a part of the standard package?
No, Zendesk Sell is a separate sales CRM product. It integrates with Zendesk’s support tools, which you can use together to provide a full customer view.
What’s the price difference between Creatio and Zendesk?
Generally, Creatio is more expensive. It’s built for large businesses with complex needs. Zendesk has more affordable plans for smaller teams.
Which is better for customer experience?
Zendesk is better for customer experience. It offers strong customer support tools and focuses on making customers happy. Creatio is better for sales and marketing processes.
