Salesforce vs Bitrix24: Which is The Best CRM in 2025?

Feeling lost trying to pick between Salesforce and Bitrix24?

It’s tough. 

You’re probably tired of reading long, boring reviews that don’t tell you much. 

Good news! We’re going to break down Salesforce vs Bitrix24 in a way that’s easy to understand.

Let’s find out which CRM will truly help your business.

Overview

We’ve put both Salesforce and Bitrix24 through their paces.

Our team spent weeks exploring each platform, testing features, and simulating real-world business scenarios.

This hands-on experience allows us to provide a clear, accurate comparison.

What is Salesforce?

Okay, let’s talk about Salesforce. It’s a big name in CRM. 

Think of it as a super-powered tool.

It helps businesses manage customer relationships. It does a lot more, too.

It’s very customizable.

Also, explore our favorite Salesforce alternatives…

Key Benefits

• Industry leader: Salesforce dominates the CRM market for a reason.
• Highly customizable: Tailor Salesforce to fit your exact needs.
• Massive ecosystem: Integrate with thousands of apps and services.
• Scalable solution: Grow your business without outgrowing your CRM.

Pricing

Salesforce offers a variety of plans to fit your budget:

• Starter Suite: $25/user per month
• Pro Suite: $100/user per month
• Enterprise: $165/user per month
• Unlimited: $330/user per month
• Einstein 1 sales: $500/user per month

What is Bitrix24?

Now, let’s look at Bitrix24. It’s an all-in-one platform.

It does CRM, projects, and communication.

Think of it as a digital workspace. It’s designed to be user-friendly.

It covers many business needs.

Also, explore our favorite Bitrix24 alternatives…

Key Benefits

• Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
• Integrated project management: Plan, track, and easily collaborate on projects.
• Built-in communication tools: Chat, video conference, and file sharing within the platform.
• Website builder: Create landing pages and websites without any coding.
• Mobile app: Access your work from anywhere, anytime.

Pricing

• Basic: $49/organization/month, 5 Users.
• Standard: $87/organization/month, 50 Users.
• Professional: $175/organization/month, 100 Users.
• Enterprise: $350/organization/month, 250 Users.

Feature Comparison

Let’s break down the key differences.

Both Bitrix24 and Salesforce are strong CRM systems, but they cater to different needs. 

Here’s a feature-by-feature look to help you decide which CRM platform best fits your business operations.

1. CRM Functionalities

• Salesforce:
  • Offers deep CRM functionalities, particularly for large enterprises.
  • Focuses on robust sales processes, lead scoring, and complex customer interactions.
• Bitrix24:
  • Provides a wide range of CRM functionalities suitable for businesses of all sizes, including medium-sized businesses.
  • Combines customer relations with project management and collaboration.

2. Collaboration Tools

• Salesforce:
  • Enhances collaboration within enterprises or businesses through extensive integrations and shared workspaces.
• Bitrix24:
  • It offers comprehensive collaboration tools, including video calls, file storage, and live chat, which is beneficial for businesses that need unified communication.

3. AI Capabilities

• Salesforce:
  • Integrates AI for data analysis, AI-generated ideas, and AI-written responses to enhance marketing efforts and sales efficiency.
• Bitrix24:
  • Provides AI features such as thread summaries and text translation, aiding in communication and quick information processing.

4. Customization Options

• Salesforce:
  • Provides highly customizable and scalable options, allowing for creating custom solutions to fit complex business requirements.
• Bitrix24:
  • Offers customization options through task templates, feedback forms, and website widget configurations, catering to diverse business needs.

5. Marketing and Sales

• Salesforce:
  • Strong focus on sales and marketing with tools for marketing campaigns, lead management, and detailed analytics.
• Bitrix24:
  • Combines marketing and sales within its CRM experience, including tools for landing pages and external users access.

6. Reporting and Analytics

• Salesforce:
  • Offers detailed analytics and reporting, giving businesses deep insights into their sales processes and customer data.
• Bitrix24:
  • It provides reporting features, though they are generally less extensive than those of Salesforce, but it is still very useful for different businesses.

By comparing these features and capabilities.

You can better understand the different focuses of Bitrix24 vs Salesforce.

Make an informed decision when choosing the right CRM for your modern business.

Final Verdict

So, which one wins? It really depends on your needs.

If you’re a big company needing lots of customization and deep data, Salesforce is your pick.

Yes, its pricing plans can be steep, but you get a powerful tool.

However, Bitrix24 is great if you’re a smaller business or want an all-in-one platform without breaking the bank.

Both Bitrix24 and Salesforce provide good features.

However, we lean towards Bitrix24 for its value and ease of use, especially for those just starting. 

We’ve tried them both, so trust us, you’ll be in good hands.

More of Salesforce

Here’s a brief comparison of Salesforce with these software solutions:

• Salesforce vs Gohighlevel: Salesforce is an enterprise-level CRM with extensive customization, ideal for large organizations, whereas GoHighLevel offers an all-in-one marketing and sales platform, often favored by small businesses and agencies.
• Salesforce vs Pipedrive: Salesforce is a comprehensive, highly customizable CRM for sales, marketing, and service, while Pipedrive focuses on intuitive visual sales pipeline management for streamlined sales processes.
• Salesforce vs Keap: Salesforce offers a vast, customizable CRM ecosystem for businesses of all sizes; Keap provides integrated sales and marketing automation, particularly strong for smaller firms.
• Salesforce vs ActiveCampaign: Salesforce is a broad, enterprise-grade CRM with powerful sales automation, whereas ActiveCampaign excels in marketing automation, email campaigns, and customer journey visualization.
• Salesforce vs Hubspot: Salesforce emphasizes deep customization and robust reporting for complex business needs, while HubSpot offers an integrated suite of marketing, sales, and service tools with a more user-friendly interface.
• Salesforce vs Clickfunnels: Salesforce is a comprehensive CRM for managing customer relationships and sales; ClickFunnels is specifically designed as a sales funnel builder to guide customers through a conversion path.
• Salesforce vs Folk: Salesforce is a highly scalable, feature-rich CRM for complex operations and large enterprises; Folk provides a simpler, collaborative contact management and relationship-building tool.
• Salesforce vs Instantly: Salesforce is a broad CRM platform that covers various aspects of customer management; Instantly specializes in automated cold email outreach and lead generation for targeted campaigns.
• Salesforce vs ClickUp: Salesforce is a dedicated, powerful CRM for managing customer interactions and sales processes; ClickUp is a versatile work management platform that includes CRM functionalities within its broader project management tools.
• Salesforce vs Monday: Salesforce is a robust CRM with extensive data models for complex workflows across diverse industries; Monday CRM offers highly customizable visual workflows and is often used by companies already on Monday.com for project management.
• Salesforce vs Capsule: Salesforce is an enterprise-grade CRM suitable for large organizations with complex needs; Capsule CRM is a simpler, user-friendly CRM, ideal for small to medium-sized businesses focused on core contact and sales tracking.
• Salesforce vs Insightly: Salesforce provides a comprehensive, highly customizable CRM for diverse business needs; Insightly offers a versatile CRM with integrated project management, often favored by small to mid-sized businesses for its ease of use.
• Salesforce vs Freshsales CRM: Salesforce is a highly customizable and scalable CRM with advanced features for large organizations; Freshsales CRM focuses on AI-driven sales insights and automation for streamlined sales management, often preferred by smaller teams.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
• Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
• Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
• Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.

Frequently Asked Questions