Freshsales CRM vs Bitrix24: Which CRM is Best in 2025?

Feeling swamped trying to pick the right CRM? You’re not alone.

Juggling leads and customer info can get messy, right? You need a system, but which one?

Imagine losing a big sale because you missed a follow-up.

Let’s break down Freshsales CRM vs Bitrix24. We’ll look at the key features and see which one shines. 

Think of this as your quick guide to making the best choice for your business.

Overview

We dove deep, folks. Our team spent weeks testing both Freshsales CRM and Bitrix24.

We explored every feature, from lead tracking to reporting, to give you an accurate, hands-on comparison.

What is Freshsales CRM?

Think of Freshsales CRM as your sales buddy.

It helps you track leads and close deals faster.

It’s built to be easy to use so that you can get started immediately.

Also, explore our favorite Freshsales CRM alternatives…

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

All the plans will be billed annually.

• Growth + 500 Marketing Contacts: $9/user/month.
• Pro + 500 Marketing Contacts: $39/user/month.
• Enterprise + 500 Marketing Contacts: $59/user/month.

What is Bitrix24?

Bitrix24 is more than just a CRM.

It’s a complete business suite that handles sales, projects, and communication.

Think of it as your all-in-one workspace.

Also, explore our favorite Bitrix24 alternatives…

Key Benefits

• Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
• Integrated project management: Plan, track, and easily collaborate on projects.
• Built-in communication tools: Chat, video conference, and file sharing within the platform.
• Website builder: Create landing pages and websites without any coding.
• Mobile app: Access your work from anywhere, anytime.

Pricing

All the plans will be billed annually.

• Basic: $49/organization/month, 5 Users.
• Standard: $87/organization/month, 50 Users.
• Professional: $175/organization/month, 100 Users.
• Enterprise: $350/organization/month, 250 Users.

Feature Comparison

Let’s dive into the core differences. We’ll examine key features, showing where each platform shines.

This breakdown will help you decide which CRM best fits your business needs.

1. Lead Management

• Freshsales CRM:
  • Uses Freddy AI for AI-powered insights, scoring leads based on behavior.
  • Focuses on streamlining the sales process with clear lead stages.
  • Helps the sales team centralize contact management.
• Bitrix24:
  • Offers broader contact management within its larger suite.
  • Provides document management linked to leads.
  • It can unify sales opportunities and customer relationships within its platform.

2. Sales Force Automation

• Freshsales CRM:
  • Strong sales force automation, allowing you to automate tasks and workflows.
  • It offers customization for Salesforce automation to fit your sales process.
  • Automation helps startups efficiently manage customer engagement.
• Bitrix24:
  • Provides automation across its suite, including sales and marketing.
  • Time management and task automation are key strengths.
  • Can automate internal communication, not just sales force automation.

3. Integration

• Freshsales CRM:
  • Seamless integration with the Freshworks suite and many other apps.
  • Integration with Mailchimp and other marketing tools.
  • Telephony integration is easily set up.
• Bitrix24:
  • Offers a wide range of built-in tools, reducing the need for external integrations.
  • Provides API access for custom integrations.
  • Bitrix24’s internal tools can be compared to external integrations.

4. UI (User Interface)

• Freshsales CRM:
  • Clean and intuitive UI, designed for ease of use.
  • Focuses on a streamlined experience for the sales team.
  • Onboarding is simple because of the clean UI.
• Bitrix24:
  • It has a feature-rich UI, which can be overwhelming for some users.
  • Offers a customizable UI but requires more setup.
  • When you compare Bitrix24 vs Freshsales, UI is a major point of difference.

5. Telephony

• Freshsales CRM:
  • Built-in telephony, allowing calls directly from the CRM.
  • Call recording and tracking are integrated.
  • Telephony helps to streamline contact.
• Bitrix24:
  • Offers telephony as part of its communication suite.
  • Requires setup and may involve external services.
  • Can integrate with external telephony providers.

6. Marketing Automation

• Freshsales CRM:
  • Marketing automation is available within the Freshsales Suite.
  • Focuses on lead nurturing and email campaigns.
  • Built-in email tools help with marketing automation.
• Bitrix24:
  • Offers broader marketing automation as part of its platform.
  • Includes website building and landing page tools.
  • Bitrix24’s marketing can be compared to other CRM software platforms.

7. AI-Powered Insights

• Freshsales CRM:
  • Freddy AI provides strong AI-powered insights for lead scoring and deal predictions.
  • Focuses on data-driven decisions for the sales team.
  • AI helps to automate sales opportunities.
• Bitrix24:
  • AI is integrated across its platform, but not as focused on sales insights.
  • AI assists with tasks and communication.
  • When you compare Bitrix24 vs Freshsales, Freshsales has a more sales-focused AI.

What to Look For When Choosing CRM Software?

• Scalability: Can the CRM grow with your business?
• Mobile Access: Is the mobile app user-friendly?
• Reporting: Does it provide actionable insights?
• Customer Support: How responsive is their support team?
• Security: Does it meet industry security standards?
• Ease of Onboarding: How quickly can your team adopt the new CRM?
• Data Migration: How easy is it to transfer existing data?
• Industry Specific Features: Does it cater to your industry’s unique needs?
• Training Resources: Are there ample tutorials and documentation?
• Community and Reviews: What do other users say about their experience?

Final Verdict

So, which one wins? After testing both, we picked Freshsales CRM.

It’s just easier to use. Plus, its AI helps you find the best leads. Look, if you need a full business suite, Bitrix24 is okay.

But for sales? Freshsales is better. We’ve done the work, so you don’t have to.

You want to close more deals.

Freshsales can help you do that. Trust us; it’s a solid choice for most sales teams.

You’ll spend less time figuring things out and more time selling. That’s the point.

Choosing the right CRM can affect your sales. Freshsales gives you the best chance of success.

More of Freshsales CRM

Here’s a brief comparison of Freshsales CRM with these software solutions:

• Freshsales CRM vs Gohighlevel: Freshsales CRM focuses on AI-driven sales automation and pipeline management, while GoHighLevel is a broader platform offering extensive marketing, sales, and agency automation features.
• Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
• Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
• Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
• Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
• Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
• Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
• Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
• Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
• Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
• Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
• Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
• Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
• Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
• Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
• Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
• Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.

Frequently Asked Questions