Insightly vs Bitrix24: Which is The Best CRM in 2025?

Are you stuck trying to pick a CRM? It’s tough, right? 

Imagine choosing the wrong CRM.

You waste money, your team gets frustrated, and you miss out on sales. 

Don’t worry! We’re going to break down Insightly vs Bitrix24 in simple terms.

Let’s make this easy.

Overview

We’ve spent considerable time exploring both Insightly and Bitrix24.

Our team directly tested each platform, focusing on usability, key features, and overall value.

This hands-on experience allows for a direct, practical comparison.

What is Insightly?

Okay, let’s talk Insightly. Think of it as a super-organized assistant.

It helps you keep track of customers.

And projects, too. It’s built for growing businesses.

You get CRM and project tools all in one spot.

Also, explore our favorite Insightly alternatives…

Key Benefits

• • Boost Productivity: Improve project completion rates by 20%.
  • Increase Revenue: Track leads effectively and closes more deals.
  • Enhance Collaboration: Connect teams and improve communication.
  • Gain Valuable Insights: Get a deeper understanding of your customers.

Pricing

All the plans will be billed annually.

• Plus: $29/user/month.
• Professional: $49/user/month.
• Enterprise: $99/user/month.

What is Bitrix24?

Bitrix24 is like a digital office.

It’s more than just CRM. It has chat, video calls, and tasks.

Think of it as an all-in-one platform.

It’s designed for team collaboration.

Also, explore our favorite Bitrix24 alternatives…

Key Benefits

• Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
• Integrated project management: Plan, track, and easily collaborate on projects.
• Built-in communication tools: Chat, video conference, and file sharing within the platform.
• Website builder: Create landing pages and websites without any coding.
• Mobile app: Access your work from anywhere, anytime.

Pricing

All the plans will be billed annually.

• Basic: $49/organization/month, 5 Users.
• Standard: $87/organization/month, 50 Users.
• Professional: $175/organization/month, 100 Users.
• Enterprise: $350/organization/month, 250 Users.

Feature Comparison

Let’s dive into the core differences.

We’ll compare key features, helping you see which CRM solution is the right fit.

This breakdown will highlight where Bitrix24 and Insightly shine.

1. Customer Relationship Management (CRM) System

• Insightly CRM: Insightly offers a robust CRM system focused on lead management and sales pipeline tracking. It excels at providing a 360-degree view of customers.
• Bitrix24 offers a more comprehensive approach, including communication tools and a broader suite of features beyond core customer relationship management.

2. Project Management Capabilities

• Insightly also integrates strong project management capabilities within its CRM software, allowing users to link projects to customer relationships.
• Bitrix24 includes task and project management tools, but they are part of a larger collaborative platform rather than tightly integrated with the sales pipeline.

3. Integration and Third-Party Applications

• Insightly focuses on seamless integration with third-party apps like Office 365, aiming to streamline workflows.
• Bitrix24 provides a wide range of built-in tools, reducing the need for many third-party integrations, but it also offers API access.

4. Analytics and Reports

• Insightly also provides analytics and custom reports to track key metrics and visualize data through reports and dashboards.
• Bitrix24 offers comprehensive analytics, including pre-built and customizable dashboards, and allows for deep data analysis.

5. Ease of Use and User Reviews

• Insightly is often praised in user reviews for its user-friendly interface and ease of use, especially for small and medium-sized businesses.
• While powerful, Bitrix24 can have a steeper learning curve due to its extensive functionality, as reflected in some user reviews.

6. Communication and Video Conferencing

• Insightly primarily relies on email support and lacks built-in video conferencing.
• Bitrix24 includes built-in communication tools like chat, video conferencing, and telephony, enhancing team collaboration.

7. Customization and Knowledge Base

• Insightly allows users to customize fields and layouts and provides a decent knowledge base.
• Bitrix24 offers extensive customization options and a more comprehensive knowledge base, allowing for tailored solutions.

What to Look For When Choosing a CRM Platform?

• Consider your team’s technical skills; simpler CRMs may be better for less tech-savvy teams.
• Evaluate scalability; ensure the CRM can grow with your business.
• Check for industry-specific features if applicable.
• Factor in long-term costs, including potential upgrades and support.
• Prioritize data security and compliance features.

Final Verdict

So, which one wins?

For many small and medium-sized businesses, Insightly is our top pick.

It’s user-friendly, and its project management capabilities are strong.

It’s a solid cloud-based option.

Bitrix24 has more advanced features, but it can be overwhelming.

If you want something that’s easy to use and helps you facilitate sales and projects, Insightly is great.

We’ve used both, and Insightly feels simpler to get started with.

Trust us; it’ll make your life easier.

More of Insightly

Here’s a brief comparison of Insightly with these software solutions:

• Insightly vs Gohighlevel: Insightly combines CRM with project management, while GoHighLevel is a comprehensive platform for sales, marketing, and agency automation, offering broader tools for lead generation.
• Insightly vs Pipedrive: Insightly focuses on CRM with integrated project management; Pipedrive specializes in visual sales pipeline management, often preferred by sales-centric teams.
• Insightly vs Keap: Insightly offers a robust CRM with project tracking; Keap provides powerful marketing automation, email campaigns, and comprehensive sales features.
• Insightly vs ActiveCampaign: Insightly merges CRM with project management capabilities; ActiveCampaign excels in advanced marketing automation, email sequencing, and lead scoring.
• Insightly vs HubSpot: Insightly offers a strong CRM with project management, while HubSpot provides a vast all-in-one platform for marketing, sales, and customer service.
• Insightly vs Clickfunnels: Insightly is a CRM with project management; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales processes.
• Insightly vs Folk: Insightly is a comprehensive CRM with project management capabilities; Folk is a more streamlined, collaborative contact management tool.
• Insightly vs Instantly: Insightly offers a robust CRM and project management solution; Instantly focuses on automated cold email outreach and lead generation.
• Insightly vs Clickup: Insightly integrates CRM and project management; ClickUp is a versatile work management platform that can be configured for CRM tasks.
• Insightly vs Monday: Insightly combines CRM with project management; Monday CRM is a highly customizable work operating system, adaptable for various CRM needs.
• Insightly vs Capsule CRM: Insightly is a more feature-rich CRM with project management, while Capsule CRM is a simpler, straightforward contact and sales opportunity tracker.
• Insightly vs Freshsales: Insightly offers a robust CRM with project management; Freshsales CRM provides advanced sales automation, AI insights, and multichannel communication.
• Insightly vs Salesforce: Insightly is a comprehensive CRM with integrated project management; Salesforce is an enterprise-grade, highly customizable, and expansive CRM solution.
• Insightly vs Zendesk: Insightly is a CRM with project management features; Zendesk primarily focuses on customer support and service ticketing.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
• Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
• Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
• Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.

Frequently Asked Questions