Choosing the right CRM can feel like picking out a new car. Overwhelmed?
You’re not alone.
With so many options, it’s tough to know where to start.
This head-to-head matchup pits two popular platforms, Pipedrive and Bitrix24, against each other.
We’ll compare Pipedrive vs Bitrix24 and their strengths and weaknesses to help you decide which is the perfect fit for your business in 2025.
No more guesswork, just the facts you need to make an intelligent choice.
Overview
We’ve spent weeks testing Pipedrive and Bitrix24 to give you the most accurate comparison.
We’ve explored their features, analyzed their pricing, and considered their pros and cons.
Now, let’s dive into what makes each platform unique.
Want a simple, effective way to manage your sales pipeline? Start your 14-day free trial of Pipedrive and see the difference!
Pricing: It has a free plan. Paid plan starts at $14/month
Key Features:
- Customizable pipelines
- Sales automation
- Reporting and insights
Looking for an affordable yet comprehensive solution? Bitrix24 offers a robust platform with a wide range of features.
Pricing: It has a free plan. The premium plan starts at $49/month.
Key Features:
- CRM
- Project Management
- Communication Tools
What is Pipedrive?
Ever wish managing your sales was easier?
That’s where Pipedrive comes in. It’s designed to be simple and intuitive.
Think of it as your personal sales assistant.
It helps you visualize the sales process and keeps track of all your deals. Pretty neat, right?
Also, explore our favorite Pipedrive alternatives…
Want a simple, effective way to manage your sales pipeline? Start your 14-day free trial of Pipedrive and see the difference!
Key Benefits
Pipedrive keeps things straightforward. Here’s what it does best:
- Visual sales pipeline: See all your deals in one place, from initial contact to closing.
- Activity reminders: Never miss a follow-up with automated reminders and notifications.
- Customizable reports: Track your sales performance with detailed reports and insights.
- Mobile app: Manage your deals and contacts on the go with their mobile app.
- Integrations: Connect Pipedrive with other tools you use, like email marketing platforms and calendars.
Pricing
- Essential: $14/user/month.
- Advanced: $24/user/month.
- Professional: $49/user/month.
- Power: $59/user/month.
- Enterprise: $79/user/month.
Pros
Cons
What is Bitrix24?
We are looking for a CRM that does it all. Then check out Bitrix24.
It’s more than just a CRM.
It’s like a Swiss Army knife for your business.
We’re discussing project management, website building, and communication tools.
All in one place! Sounds pretty amazing, right?
Also, explore our favorite Bitrix24 alternatives…
Ready to take control of your projects and boost your team’s productivity? Bitrix24 gives you the tools you need to excel at project management, with over 10 million users worldwide.
Key Benefits
- Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
- Integrated project management: Plan, track, and easily collaborate on projects.
- Built-in communication tools: Chat, video conference, and file sharing within the platform.
- Website builder: Create landing pages and websites without any coding.
- Mobile app: Access your work from anywhere, anytime.
Pricing
- Basic: $49/organization/month, 5 Users.
- Standard: $87/organization/month, 50 Users.
- Professional: $175/organization/month, 100 Users.
- Enterprise: $350/organization/month, 250 Users.
Pros
Cons
Feature Comparison
Ready for a head-to-head battle?
Let’s see how Pipedrive and Bitrix24 stack up against each other in critical areas.
We’ll explore their features to help you decide which platform is on top.
1. Lead Management
Both platforms offer lead management features, but they approach it differently.
Pipedrive focuses on simplifying the process. It provides a clear visual pipeline to track leads from start to finish.
Bitrix24 offers a more comprehensive approach.
It includes tools for capturing leads from various sources, like your site and social media.
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2. Pipeline Management
Pipedrive excels in pipeline management.
Its drag-and-drop interface makes it easy to move deals through your pipeline.
You can customize your pipeline stages to match your sales process.
Bitrix24 also offers pipeline management. However, it’s not as visually intuitive as Pipedrive.
3. User Interface
Pipedrive boasts a clean and modern user interface.
It’s easy to navigate & understand, even for beginners.
Bitrix24’s interface is more complex.
It can be overwhelming at first, especially if you’re new to CRM.
4. Email Marketing
Both platforms offer email marketing features.
Pipedrive integrates with popular email marketing tools.
This simply allows you to send targeted emails to your leads and customers.
Bitrix24 has built-in email marketing tools. You can make and send email campaigns without leaving the platform.
5. Communication Tools
Bitrix24 shines when it comes to communication.
It offers built-in chat, video conferencing, and social intranet features.
This makes it easy to collaborate with the team and stay connected with customers.
Pipedrive focuses on sales communication.
It provides tools for tracking email communication and scheduling calls.
6. Reporting and Analytics
Both platforms offer reporting and analytics features but with different focuses.
Pipedrive provides customizable reports with visual dashboards to track your sales performance and identify trends.
Bitrix24 offers a broader range of sales, marketing, and project management reports.
7. Security
Both Pipedrive and Bitrix24 take security seriously. They use encryption to protect your data.
They also offer two factor authentication for added security.
If you have concerns about your connection security, contact their support teams for help.
They should respond to your queries promptly.
What to Look for in a CRM Platform?
- Your business needs: Consider your company size, sales process, and budget.
- Ease of use: Choose a platform that’s intuitive and easy to navigate.
- Features: Ensure the platform has the needed features, such as lead management, pipeline management, and reporting.
- Integrations: Check if the platform really integrates with other business tools, just like email marketing & accounting software.
- Customer support: Look for a platform with awesome customer support if you need help.
- Mobile access: Choose a platform with a mobile app to access your data on the go.
- Scalability: Select a platform that can easily grow with the business.
- Pricing: Compare pricing plans & choose one that fits your budget.
Final Verdict
So, which CRM takes the crown? For us, it’s Pipedrive.
Its ease of use, visual pipeline, and powerful automation give it the edge.
While Bitrix24 offers a broader range of features, it can be overwhelming for beginners.
Pipedrive’s starting price is also more affordable for small businesses.
Ultimately, the best CRM for you depends on your specific needs and preferences. If you’re looking for a simple, intuitive platform focused on sales, Pipedrive is the way to go.
If you need a more comprehensive solution with project management and communication tools, Bitrix24 might be a better fit.
We’ve given you the facts; now it’s time to decide.
Choose wisely and watch your sales soar!
More of Pipedrive
Here’s a comparison of Pipedrive against other CRM software:
- Pipedrive vs GoHighLevel: Pipedrive focuses on sales pipeline management, offering a clear visual flow, whereas GoHighLevel is an all-in-one platform with broader marketing and sales automation features.
- Pipedrive vs Keap: Pipedrive excels in visual sales pipeline management, while Keap specializes in robust marketing automation, lead scoring, and advanced email sequences.
- Pipedrive vs ActiveCampaign: Pipedrive is a sales-centric CRM with intuitive pipeline visualization, while ActiveCampaign prioritizes marketing automation and customer journey building.
- Pipedrive vs HubSpot: Pipedrive is a more focused sales CRM known for simplicity, while HubSpot offers a comprehensive suite of marketing, sales, and service tools, being more complex.
- Pipedrive vs ClickFunnels: Pipedrive is a sales pipeline CRM, while ClickFunnels primarily focuses on building sales funnels and landing pages, with basic CRM aspects.
- Pipedrive vs Folk: Pipedrive is strong in sales pipeline management, whereas Folk emphasizes simple contact organization and relationship building for smaller teams.
- Pipedrive vs Instantly: Pipedrive focuses on sales deal management, while Instantly specializes in cold email outreach, lead finding, and email automation.
- Pipedrive vs ClickUp: Pipedrive is a dedicated sales CRM that is excellent for pipeline tracking. ClickUp is a versatile work management platform that can also be used as a CRM and offers broader project management.
- Pipedrive vs Monday CRM: Pipedrive is a sales-focused CRM with visual pipelines, whereas Monday CRM is a highly customizable work OS that can be configured for CRM purposes and emphasizes workflow management.
- Pipedrive vs Capsule CRM: Pipedrive focuses on visual sales pipeline management, while Capsule CRM is a simpler, growth-oriented CRM for managing contacts and relationships, often for smaller businesses.
- Pipedrive vs Insightly: Pipedrive specializes in sales pipeline visualization, while Insightly offers a broader CRM solution with project management, marketing automation, and more robust reporting.
- Pipedrive vs Freshsales: Pipedrive offers deep sales pipeline visualization, while Freshsales CRM provides a more complete solution with built-in phone, AI tools, and integrated marketing features.
- Pipedrive vs Salesforce: Pipedrive is user-friendly and sales-focused for SMBs, whereas Salesforce is a highly customizable, enterprise-level CRM with extensive features across sales, service, and marketing.
- Pipedrive vs Zendesk: Pipedrive emphasizes visual sales pipeline management and automation, while Zendesk primarily focuses on customer service and support. It also offers CRM capabilities with built-in communication tools.
More of Bitrix24
Here’s a brief comparison of Bitrix24 with these software solutions:
- Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
- Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
- Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
- Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
- Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
- Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
- Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
- Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
- Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
- Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
- Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
- Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
- Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.
Frequently Asked Questions
Is Pipedrive suitable for small businesses?
Absolutely! Pipedrive is an awesome choice for small businesses due to its user friendly interface, affordable pricing, & focus on essential sales features. It helps you manage leads, track deals, and improve your sales process without complexity.
Can Bitrix24 be used for project management?
Yes, indeed! Bitrix24 offers robust project management features, including task management, Gantt charts, and collaboration tools. You can manage projects, track progress, and communicate with your team all within the platform.
Does Pipedrive offer a free trial?
Yes, Pipedrive offers a 14 day free trial to test its features and see if it’s the right fit for your business.
What are the main differences between Pipedrive and Bitrix24?
Pipedrive focuses primarily on sales pipeline management with an intuitive interface. Bitrix24 is an all-in-one platform with a broader range of features, including project management and communication tools.
Which CRM is better for beginners?
Pipedrive is generally easier to learn and use, making it a good choice for beginners. Bitrix24 has a hard learning curve due to its extensive features and complex interface.
