HubSpot vs Freshsales CRM: Which is The Best in 2025?

Picking a CRM is tough, right?

You’re looking at HubSpot vs Freshsales CRM, and honestly, it’s a bit of a maze. 

Imagine choosing the wrong one.

You waste time and money and maybe even lose customers. 

We’ll break down HubSpot vs Freshsales CRM in simple terms so you can see what fits your needs best. 

Let’s find the CRM that makes your life easier.

Overview

We’ve rolled up our sleeves and put both HubSpot and Freshsales CRM through their paces.

Our team explored real-world scenarios, testing features, usability, and support to give you a clear, hands-on comparison.

What is HubSpot?

So, you’re looking at HubSpot. What’s it all about?

Think of it as an all-in-one place for your business.

It helps with sales, marketing, and customer service and is designed to grow your company.

Also, explore our favorite Hubspot alternatives…

Key Benefits

HubSpot shines with its all-in-one approach and robust free plan. Here’s what makes it stand out:

• Free CRM: Yes, you read that right! HubSpot offers a completely free CRM with unlimited users and up to 1 million contacts.
• Marketing Automation: Automate your marketing tasks, such as email campaigns and social media posting, to save time and boost efficiency.
• Sales Pipeline Management: Visualize and track your sales process, making it easier to identify bottlenecks & close deals faster.
• Extensive Integrations: Connect HubSpot with over 1,000 popular business tools to streamline your workflows.

Pricing

• Free Tools: Free for up to two users.
• Marketing Hub Starter: $15/seat/month.
• Starter Customer Platform: $15/seat/month.
• Marketing Hub Professional + three seats: $800/month, additional seats at $45/month.

What is Freshsales CRM?

Now, let’s talk about Freshsales CRM. It’s built for sales teams.

Think of it as your sales sidekick.

It helps you close deals faster. It also keeps track of your customers.

Also, explore our favorite Freshsales CRM alternatives…

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

All the plans will be billed annually.

• Growth + 500 Marketing Contacts: $9/user/month.
• Pro + 500 Marketing Contacts: $39/user/month.
• Enterprise + 500 Marketing Contacts: $59/user/month.

Feature Comparison

Let’s dive into the nitty-gritty.

We’re comparing key features to help you see where each CRM solution shines.

See how HubSpot vs Freshsales CRM stacks up.

1. Sales Automation

• HubSpot CRM:
  • HubSpot offers powerful sales automation through its Sales Hub.
  • Workflow automation streamlines repetitive tasks, freeing up sales reps.
  • Advanced sequencing and deal pipelines enhance the sales process.
• Freshsales CRM:
  • Freshsales provides AI-driven automation for lead scoring and task assignment.
  • Automated alerts and reminders support a smooth sales process.
  • Freshsales vs hubspot has a more simple setup for basic sales automation.

2. Marketing Automation Tools

• HubSpot CRM:
  • Robust marketing automation tools are a core strength that is integrated with the sales hub.
  • Email marketing, social media management, and landing page creation are seamless.
  • Hubspot offers a very large range of marketing tools.
• Freshsales CRM:
  • Offers basic email marketing and lead nurturing, but less extensive than HubSpot CRM.
  • Compared to Freshsales, Hubspot has a much larger marketing automation feature set.
  • Freshworks provides some marketing integration.

3. Customer Support

• HubSpot CRM:
  • Extensive support resources, including knowledge bases, community forums, and live chat.
  • Premium support is available with higher-tier pricing plans.
  • Hubspot vs Freshsales has a very large support network.
• Freshsales CRM:
  • Offers 24/7 support via email, phone, and live chat.
  • Onboarding assistance is provided to new users.
  • Freshsales and Hubspot both have decent support.

4. Analytics and Reporting

• HubSpot CRM:
  • Provides in-depth analytics and customizable reports for sales and marketing.
  • Dashboards offer clear insights into performance metrics.
  • Hubspot crm has very powerful analytics.
• Freshsales CRM:
  • Offers standard reporting features and dashboards for sales performance.
  • AI-powered insights provide lead scoring and trend analysis.
  • Freshsales vs hubspot has a more simple analytics layout.

5. User Interface and Intuitive Design

• HubSpot CRM:
  • It is comprehensive but can feel overwhelming due to its extensive features.
  • Offers a clean and organized layout but requires a learning curve.
• Freshsales CRM:
  • Known for its intuitive and user-friendly interface.
  • Easy navigation and quick setup enhance user experience.
  • Freshsales vs Hubspot: Freshsales is often noted as easier to learn.

6. Sales Enablement

• HubSpot CRM:
  • Robust sales enablement with tools for content sharing, meeting scheduling, and document management.
  • Helps sales teams to stay aligned with marketing messaging.
• Freshsales CRM:
  • Provides tools for deal tracking and communication but is less focused on comprehensive enablement.
  • Focuses more on the core sales cycle.

What to Look For When Choosing CRM Software?

• Scalability: Can it grow with your business?
• Integration: Does it connect with your existing tools?
• Customization: Can you tailor it to your specific needs?
• User Training: How easy is it to onboard your team?
• Mobile Access: Is it accessible on the go?
• Security: How secure is your customer data?
• Vendor Support: Is the vendor reliable and responsive?
• Reporting Capabilities: Does it provide the data you need?
• Automation Features: How much can it automate?
• Budget Alignment: Does it fit your financial plan?
• Customer Reviews: What are other users saying?
• Industry Specificity: Does it cater to your industry’s needs?

Final Verdict

So, which one wins? It depends on your needs.

For many small to medium businesses, Freshsales offers a great balance.

It’s easy to use and won’t break the bank.

If you want a powerful CRM platform with lots of marketing tools, HubSpot is strong.

But it can get pricey. Freshsales has a good free plan to start.

If you need simple customer relationship management, Freshsales is a solid choice.

We’ve tested both, and we get it. Picking a CRM is tough.

We hope this helps you choose what’s best for you.

More of Hubspot

We’ve explored several alternatives to Hubspot, each offering distinct strengths.

Here’s a brief comparison of Hubspot with these software solutions:

• Hubspot vs Gohighlevel: GoHighLevel is primarily tailored for marketing agencies, offering an all-in-one platform for managing various digital marketing tasks, including appointment scheduling and social media. Hubspot, conversely, caters to businesses of all sizes, excelling in inbound marketing with a broader set of marketing, sales, and service tools.
• Hubspot vs Pipedrive: Pipedrive is a sales-focused CRM known for its visual sales pipeline management and intuitive interface, which makes it ideal for tracking deals. Hubspot provides a more comprehensive, all-in-one platform that encompasses sales, marketing, and customer service.
• Hubspot vs Keap: Keap (formerly Infusionsoft) specializes in CRM and marketing automation, particularly for small businesses looking to streamline sales processes and contact management. Hubspot offers a wider range of marketing, sales, and service features, often with more robust automation and reporting.
• Hubspot vs ActiveCampaign: ActiveCampaign excels in email marketing and marketing automation, with advanced segmentation and conditional logic. However, Hubspot provides a more extensive all-in-one platform that encompasses lead generation, social media management, and a broader range of automation triggers and actions.
• Hubspot vs Clickfunnels: ClickFunnels is dedicated to creating high-converting sales funnels, focusing on landing pages and sales processes. Hubspot, on the other hand, is a broader marketing and sales automation platform, offering comprehensive tools beyond just funnel building, including CRM, content management, and SEO.
• Hubspot vs Folk: Folk is a simpler CRM solution that excels in straightforward contact management and organization. It is suitable for small teams that prioritize ease of use. Hubspot offers more robust contact management, detailed analytics, and a wider array of marketing and sales features, albeit with a steeper learning curve.
• Hubspot vs Instantly: Instantly specializes in cold email outreach and lead generation automation. Hubspot provides a much broader suite of tools, including a full CRM, comprehensive email marketing with advanced design capabilities, social media integration, and more extensive automation workflows.
• Hubspot vs ClickUp: ClickUp is primarily a project management tool with extensive customization and collaboration features. It allows users to manage tasks, documents, and goals. While it offers some CRM functionalities through custom fields, Hubspot is a dedicated CRM system designed to manage customer relationships and streamline sales processes comprehensively.
• Hubspot vs Monday CRM: Monday.com is a work operating system focused on project management, collaboration, and workflow automation. In contrast, Hubspot is a fully integrated CRM offering deep sales, marketing, and customer service automation. It is designed to drive revenue and scale with businesses.
• Hubspot vs Capsule CRM: Capsule CRM is a simpler, user-friendly contact manager and sales tracker, ideal for small businesses needing organized customer information and clear pipeline views. Hubspot offers a more robust, feature-rich CRM with advanced sales pipelines, comprehensive marketing automation, and extensive integrations.
• Hubspot vs Insightly: Insightly combines CRM with strong project management features, making it versatile for businesses requiring both. Hubspot excels in marketing automation and broader sales features, offering a more comprehensive suite for inbound marketing and lead nurturing.
• Hubspot vs Freshsales CRM: Freshsales CRM is a sales-focused CRM emphasizing AI-powered lead scoring and sales automation for efficient deal management. Hubspot provides a more extensive all-in-one platform with robust marketing automation features integrated alongside sales and service tools, making it suitable for more complex sales cycles.
• Hubspot vs Salesforce: Salesforce is a powerful, highly customizable enterprise-grade CRM with robust reporting and forecasting capabilities, ideal for large organizations with complex needs. Hubspot offers a more user-friendly interface and a well-rounded set of marketing and sales tools, particularly appealing to SMBs, with a more accessible pricing model.
• Hubspot vs Zendesk: Zendesk is a specialized customer service and support platform, excelling in omnichannel support, ticketing, and advanced AI capabilities for issue resolution. Hubspot Service Hub offers integrated customer support tools as part of its broader CRM suite, providing seamless data flow between marketing, sales, and service teams, but with less emphasis on advanced AI than Zendesk.

More of Freshsales CRM

Here’s a brief comparison of Freshsales CRM with these software solutions:

• Freshsales CRM vs Gohighlevel: Freshsales CRM focuses on AI-driven sales automation and pipeline management, while GoHighLevel is a broader platform offering extensive marketing, sales, and agency automation features.
• Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
• Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
• Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
• Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
• Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
• Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
• Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
• Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
• Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
• Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
• Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
• Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.

Frequently Asked Questions