Picking a CRM is tough, right?
You’re looking at HubSpot vs Freshsales CRM, and honestly, it’s a bit of a maze.
Imagine choosing the wrong one.
You waste time and money and maybe even lose customers.
We’ll break down HubSpot vs Freshsales CRM in simple terms so you can see what fits your needs best.
Let’s find the CRM that makes your life easier.
Overview
We’ve rolled up our sleeves and put both HubSpot and Freshsales CRM through their paces.
Our team explored real-world scenarios, testing features, usability, and support to give you a clear, hands-on comparison.
Ready to grow your business with a powerful all-in-one platform? Get started with HubSpot’s tools today.
Pricing: It has a free plan. The premium plan starts at $15/month.
Key Features:
- CRM
- Marketing Automation
- Analytics & Reporting
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Pricing:Â It has a free trial. The premium plan starts at $9/month.
Key Features:
- Contact Management
- Deal Tracking
- Reporting and Analytics
What is HubSpot?
So, you’re looking at HubSpot. What’s it all about?
Think of it as an all-in-one place for your business.
It helps with sales, marketing, and customer service and is designed to grow your company.
Also, explore our favorite Hubspot alternatives…
Our Take
HubSpot is a powerful platform with many features, but you must consider your budget and needs before committing. It’s a good choice for businesses that want a comprehensive solution & are willing to invest in it.
Key Benefits
- Free CRM: Start with a free plan with basic CRM features.
- All-in-one platform: Access a marketing, sales, and service tools suite.
- Extensive community and resources: Benefit from a wealth of knowledge and support.
- Inbound marketing focus: Attract and engage leads with valuable content.
Pricing
- Free Tools: Free for up to two users.
- Marketing Hub Starter: $15/seat/month.
- Starter Customer Platform: $15/seat/month.
- Marketing Hub Professional + three seats: $800/month, additional seats at $45/month.
Pros
Cons
What is Freshsales CRM?
Now, let’s talk about Freshsales CRM. It’s built for sales teams.
Think of it as your sales sidekick.
It helps you close deals faster. It also keeps track of your customers.
Also, explore our favorite Freshsales CRM alternatives…
Our Take
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Key Benefits
- User-friendly interface: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Affordable pricing: Offers a free plan and competitive paid plans.
Pricing
- Growth + 500 Marketing Contacts: $9/user/month.
- Pro + 500 Marketing Contacts: $39/user/month.
- Enterprise + 500 Marketing Contacts: $59/user/month.
Pros
Cons
Feature Comparison
This is a comparison between two robust crm tools: HubSpot CRM, the gold standard for inbound marketing and scaling sales and marketing teams.
Freshsales, known for its powerful AI features and ease of use within the broader freshworks products ecosystem.
This analysis will clarify which platform provides better long-term value for managing your entire sales pipeline management.
1. Core Platform Identity and Ecosystem
- HubSpot CRM: Functions as a unified crm platform where the sales team utilizes the sales hub, marketing teams rely on the marketing hub, and customer support uses the service hub. The hubspot crm review often praises its integrated ecosystem.
- Freshsales CRM: Is a specialized crm tool within the larger suite of freshworks products. Its core identity is focused purely on the sales pipeline management process, but it seamlessly integrates with the other Freshworks products like Freshdesk.
2. Pricing and Accessibility
- HubSpot CRM: Offers a highly functional hubspot’s free crm tier, making it accessible to any size sales team. Paid access to the sales hub and marketing hub scales based on features and contacts.
- Freshsales CRM: Offers a generous free trial for its paid tiers and generally provides excellent value at the entry-level paid tiers. However, certain premium features require an upgrade, and it is less known for a fully functional hubspot’s free crm alternative.
3. Lead Management and Conversion
- HubSpot CRM: Excels at lead nurturing through inbound marketing activities, allowing marketing teams to score leads before handing them off to the specific sales team.
- Freshsales CRM: Provides powerful built-in AI (Freddy AI) for lead scoring, giving the sales team immediate, actionable data on sales activities and ensuring the right leads are focused on first.
4. Reporting and Analytics
- HubSpot CRM: Provides powerful custom reporting that analyzes all integrated data from the sales hub, marketing hub, and service hub, offering comprehensive insights into all sales activities.
- Freshsales CRM: Generates detailed reports on the sales pipeline management and individual sales activities. Users can track performance easily, making sure they site properly and understand their metrics quickly.
5. Sales Automation Features
- HubSpot CRM: Provides deep automation within the sales hub for sequencing emails, managing tasks, and automating lead flow based on inbound marketing actions.
- Freshsales CRM: Offers strong automation features to streamline the sales team workflow, such as automated lead assignment and the ability to trigger actions based on sales activities.
6. Unique AI Capabilities
- HubSpot CRM: Integrates AI features across its hubs, but its core strength remains in providing comprehensive tools for sales and marketing teams.
- Freshsales CRM: Features freddy ai, which is a core differentiating factor. Freddy AI assists with lead scoring, predicting deals likely to close, and automating repetitive sales activities.
7. Onboarding and User Experience
- HubSpot CRM: The interface is intuitive, and the large community and knowledge base offer extensive support for new users. The process to get started requires no credit card required for the hubspot’s free crm.
- Freshsales CRM: Designed to be user-friendly, allowing users to start managing their sales pipeline management almost immediately. The new account setup is fast, and you can get up and running in a few seconds.
8. Customization and Extensibility
- HubSpot CRM: Provides robust customization options through custom properties and is highly extensible via add ons in the HubSpot marketplace. It is a highly scalable crm tool for large sales and marketing teams.
- Freshsales CRM: Offers good customization options and is extensible through integrations, primarily with other freshworks products. This focus ensures seamless integration into the entire freshworks products ecosystem.
9. Overall Value and Review
- HubSpot CRM: Is generally viewed as the superior foundation for businesses focused on inbound marketing and holistic growth. The hubspot crm review consistently praises its scalability and integrated hubs.
- Freshsales CRM: Is an excellent value proposition, especially for sales teams looking for a specialized, AI-driven crm tool without needing the extensive marketing teams features of the full HubSpot suite.
What to Look For in a CRM Software?
- Scalability: Can it grow with your business?
- Integration: Does it connect with your existing tools?
- Customization: Can you tailor it to your specific needs?
- User Training: How easy is it to onboard your team?
- Mobile Access: Is it accessible on the go?
- Security: How secure is your customer data?
- Vendor Support: Is the vendor reliable and responsive?
- Reporting Capabilities: Does it provide the data you need?
- Automation Features: How much can it automate?
- Budget Alignment: Does it fit your financial plan?
- Customer Reviews: What are other users saying?
- Industry Specificity: Does it cater to your industry’s needs?
Final Verdict
So, which one wins? It depends on your needs.
For many small to medium businesses, Freshsales offers a great balance.
It’s easy to use and won’t break the bank.
If you want a powerful CRM platform with lots of marketing tools, HubSpot is strong.
But it can get pricey. Freshsales has a good free plan to start.
If you need simple customer relationship management, Freshsales is a solid choice.
We’ve tested both, and we get it. Picking a CRM is tough.
We hope this helps you choose what’s best for you.
More of Hubspot
Here’s a brief comparison of Hubspot with these software solutions:
- HubSpot vs GoHighLevel: Hubspot is an all-in-one platform for agencies, with strong marketing automation and white-labeling options.
- Hubspot vs Pipedrive: It is a sales-focused CRM known for its visual sales pipeline management and intuitive interface, which makes it ideal for tracking deals. Hubspot provides a more comprehensive, all-in-one platform that encompasses sales, marketing, and customer service.
- Hubspot vs Keap:Â It (formerly Infusionsoft) specializes in CRM and marketing automation, particularly for small businesses looking to streamline sales processes. Hubspot offers a wider range of marketing, sales, and service features.
- Hubspot vs ActiveCampaign: It excels in email marketing and marketing automation, with advanced segmentation and conditional logic. However, Hubspot provides a more extensive all-in-one platform that encompasses lead generation.
- Hubspot vs Clickfunnels:Â It is dedicated to creating high-converting sales funnels, focusing on landing pages and sales processes. Hubspot, on the other hand, is a broader marketing and sales automation platform.
- Hubspot vs Folk: It is a simpler CRM solution that excels in straightforward contact management and organization. It is suitable for small teams that prioritize ease of use.
- Hubspot vs Instantly:Â It specializes in cold email outreach and lead generation automation. Hubspot provides a much broader suite of tools, including a full CRM, comprehensive email marketing with advanced design capabilities.
- Hubspot vs ClickUp: It is primarily a project management tool with extensive customization and collaboration features. It allows users to manage tasks, documents, and goals. While it offers some CRM functionalities through custom fields.
- Hubspot vs Monday CRM: It.com is a work operating system focused on project management, collaboration, and workflow automation. In contrast,
- Hubspot vs Capsule CRM:Â It is a simpler, user-friendly contact manager and sales tracker, ideal for small businesses needing organized customer information and clear pipeline views.
- Hubspot vs Insightly:Â It combines CRM with strong project management features, making it versatile for businesses requiring both.
- Hubspot vs Freshsales CRM:Â It is a sales-focused CRM emphasizing AI-powered lead scoring and sales automation for efficient deal management. Hubspot provides a more extensive all-in-one platform with robust marketing automation features integrated alongside sales and service tools.
- Hubspot vs Salesforce:Â It is a powerful, highly customizable enterprise-grade CRM with robust reporting and forecasting capabilities, ideal for large organizations with complex needs.
- Hubspot vs Zendesk:Â It is a specialized customer service and support platform, excelling in omnichannel support, ticketing, and advanced AI capabilities for issue resolution.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
Frequently Asked Questions
Is Freshsales CRM really cheaper than HubSpot?
Yes, Freshsales CRM’s pricing plans are generally more affordable, especially for small—to medium-sized businesses. It also offers a solid free plan, making it a budget-friendly option compared to HubSpot’s scaling costs.
Which CRM is better for marketing automation?
From, hubspot crm reviews, it can be observed that HubSpot CRM is significantly better for marketing automation. It offers a comprehensive suite of tools for email marketing, social media management, and lead nurturing, integrated seamlessly with its sales hub.
Is hubspot marketing hub difficult to learn?
HubSpot CRM has a learning curve, especially for advanced features. While it offers a clean interface than other crms like zoho crm, the sheer volume of tools can be overwhelming for new users.
Does Freshsales CRM have good mobile access?
Freshsales CRM’s mobile app has some limitations. While it provides basic access, it may not offer the full functionality of the desktop version.
Which CRM offers better customer support?
Both HubSpot and Freshsales CRM offer strong customer support. HubSpot provides extensive resources and premium support, while Freshsales offers 24/7 assistance via multiple channels.
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