How to Use Pulseway Step by Step — 2026 Tutorial

by Fahim Joharder | Last updated Jul 16, 2026

Quick Start

This guide covers every Pulseway feature:

Getting Started — Create your account and basic setup
How to Use RMM Software — Watch and manage all your systems from one screen
How to Use Patch Management — Keep Windows, Mac, and apps patched automatically
How to Use Backup Software — Protect data on servers and workstations
How to Use Ransomware Protection — Detect and stop ransomware before it spreads
How to Use Network Monitoring — Discover switches, routers, and network devices
How to Use Remote Access — Connect to any desktop with remote control
How to Use NOC Services — Hand routine monitoring to an expert team
How to Use MDM — Manage Android and iOS devices remotely
How to Use Reports — Build reports that prove your IT work

Time needed: 5 minutes per feature

Also in this guide: Pro Tips | Common Mistakes | Troubleshooting | Pricing | Alternatives

Why Trust This Guide

I’ve used Pulseway for over a year and tested every feature covered here.

This tutorial comes from real hands-on work, not vendor screenshots.

Pulseway is one of the most powerful remote monitoring tools for IT admins today.

But most users only scratch the surface of what Pulseway can do.

This guide shows you how to use Pulseway feature by feature.

Step by step, with clear results and pro tips.

Pulseway Tutorial

This Pulseway tutorial walks you through every feature step by step, from setup to advanced tips that make you a power user.

Pulseway

Watch and control all your systems from one screen. Pulseway handles remote monitoring, patch management, and remote desktop so you fix critical IT issues before users notice. Start free — no credit card required.

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Getting Started with Pulseway

Before using any feature, complete this one-time setup.

It takes about 3 minutes to learn.

Here is my personal experience getting started:

Experience the Power of Pulseway Mobile IT Management

Now let’s walk through each step.

Step 1: Create Your Account

Go to the Pulseway website and click Sign Up.

Enter your email and create a password.

✓ Checkpoint: Check your inbox for a confirmation message.

Step 2: Install the Agent

Download and install the Pulseway agent on each Windows or Mac computer.

Here’s what the dashboard looks like:

✓ Checkpoint: You should see the main dashboard with your systems listed.

Step 3: Add More Devices

Run network discovery to find and add the rest of your endpoints.

✅ Done: You’re ready to use any feature below.

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How to Use Pulseway RMM Software

RMM Software lets you monitor and control every machine in your it environment from one screen.

Here’s how to use it step by step.

Step 1: Open the dashboard

Step 2: Pick a machine

Choose any computer or server to view live CPU usage, memory, and disk space.

Here’s what this looks like:

✓ Checkpoint: You see real-time health for every device you monitor.

Step 3: Take action

Run a command or restart the machine directly from Pulseway remote.

✅ Result: You now watch and control your whole it environment in one place.

💡 Pro Tip: Group devices by office or client so remote monitoring stays tidy at scale.

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How to Use Pulseway Patch Management

Patch Management lets you keep the operating system and third-party applications on the latest version.

Here’s how to use it step by step.

Step 1: Open Patch Management

Go to the patch management area to see every pending update.

Step 2: Scan for updates

Pulseway lists missing patches for Windows, Mac, and installed applications.

Here’s what this looks like:

✓ Checkpoint: You see which endpoints are running an old version.

Step 3: Schedule the rollout

Choose on-demand or scheduled updates and confirm your changes.

✅ Result: Your systems close known vulnerabilities like Meltdown and Spectre.

💡 Pro Tip: Patch management is critical for it because a single unpatched machine invites attackers.

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How to Use Pulseway Backup Software

Backup Software lets you back up data on servers and workstations so nothing is lost.

Here’s how to use it step by step.

Step 1: Enable backup

Turn on backup for the device or group you want to protect.

Step 2: Set a schedule

Choose how often Pulseway captures changes to your files.

Here’s what this looks like:

✓ Checkpoint: You see the first backup job start and finish.

Step 3: Verify restore points

Check that recovery points exist before you rely on them.

✅ Result: Your critical data is safe even if a computer fails.

💡 Pro Tip: Test a restore early so you learn the recovery way before a real error hits.

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How to Use Pulseway Ransomware Protection

Ransomware Protection lets you detect ransomware behaviour and stop it before it locks all your systems.

Here’s how to use it step by step.

Step 1: Turn on detection

Enable ransomware protection for each endpoint you manage.

Step 2: Set the response

Choose whether Pulseway isolates a machine automatically on detection.

Here’s what this looks like:

✓ Checkpoint: You receive an alert the moment suspect activity appears.

Step 3: Review flagged events

Check each event and dismiss any false positive to keep alerts clean.

✅ Result: You catch critical it issues before end-users notice problems.

💡 Pro Tip: Pair this with patch management to shrink the vulnerabilities ransomware targets.

Try Pulseway for free

How to Use Pulseway Network Monitoring

Network Monitoring lets you discover and monitor network devices such as switches and routers.

Here’s how to use it step by step.

Step 1: Run network discovery

Start network discovery to find every device on the network.

Step 2: Deploy agents

Let discovery automate agent deployment across new endpoints and servers.

Here’s what this looks like:

✓ Checkpoint: You see each connected device appear in the console.

Step 3: Set thresholds

Add alert rules so you know when a device goes offline.

✅ Result: You now monitor the full network from a single view.

💡 Pro Tip: Discovery saves hours because it identifies and connects devices for you automatically.

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How to Use Pulseway Remote Access

Remote Access lets you connect to any monitored computer with fast remote control and remote desktop.

Here’s how to use it step by step.

Step 1: Open Remote Control

Select a computer and click connect to start a remote desktop session.

Step 2: Troubleshoot live

Fix the issue on the user machine while you stay signed in.

Here’s what this looks like:

✓ Checkpoint: You see the remote screen load in seconds.

Step 3: Transfer files

Use Remote Support to move files between source and destination computers.

✅ Result: You resolve issues on any machine without leaving your desk.

💡 Pro Tip: Mobile apps give full remote control on the go, so you help users from anywhere.

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How to Use Pulseway NOC Services

NOC Services lets you hand routine remote monitoring to an outside team for round-the-clock cover.

Here’s how to use it step by step.

Step 1: Request NOC cover

Contact Pulseway to add NOC services to your account.

Step 2: Define what to watch

Set which systems the NOC team should monitor for you.

Here’s what this looks like:

✓ Checkpoint: You see the NOC team confirm coverage of your it environment.

Step 3: Focus on priorities

Let the team handle noise so your office focuses on real work.

✅ Result: Your productivity and efficiency rise because fewer alerts reach you.

💡 Pro Tip: Use NOC cover overnight so critical it issues get eyes even after hours.

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How to Use Pulseway MDM

MDM lets you manage Android and iOS devices alongside your desktops and servers.

Here’s how to use it step by step.

Step 1: Enroll a device

Add an Android or iOS phone to Pulseway mobile device management.

Step 2: Apply a policy

Choose the rules and apps each enrolled device must run.

Here’s what this looks like:

✓ Checkpoint: You see the mobile device report its status.

Step 3: Push updates

Send a message or config change to any managed phone.

✅ Result: You control mobile endpoints from the same console as everything else.

💡 Pro Tip: Enroll company phones on day one so the whole team starts under one policy.

Try Pulseway for free

How to Use Pulseway Reports

Reports lets you build reports that show the health of your it environment over time.

Here’s how to use it step by step.

Step 1: Open Reports

Go to the reports area and choose a template.

Step 2: Pick the data

Select the devices, dates, and metrics you want to view.

Here’s what this looks like:

✓ Checkpoint: You see a preview of the report before you send it.

Step 3: Schedule delivery

Set Pulseway to create and email the report on a schedule.

✅ Result: You receive clear proof of the work your team does.

💡 Pro Tip: Automate monthly reports so clients get updates without any manual effort from you.

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Pulseway Pro Tips and Shortcuts

After testing Pulseway for over a year, here are my best tips.

Quick Actions

Action	Where
Restart a machine	Device menu
Start remote control	Computer view
Run a script	Automation tab
Check notifications	Mobile app

Hidden Features Most People Miss

Automation engine: Smart triggers act on IT issues, and a library of built-in scripts helps you get more done by doing less.
Notification policies: Set parameters that prevent alert fatigue so you only receive alerts that matter.
Pulseway community: Learn from other admins and discover workflows that clean temporary files and cut manual effort.

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Pulseway Common Mistakes to Avoid

Mistake #1: Skipping notification policies

❌ Wrong: Leaving every alert on, which buries real issues in noise.

✅ Right: Define notification policies so you receive only critical it issues.

Mistake #2: Manual patching

❌ Wrong: Patching each machine by hand and missing a version.

✅ Right: Let patch management update Windows, Mac, and applications on a schedule.

Mistake #3: Flat device lists

❌ Wrong: Dumping every device into one group with no structure.

✅ Right: Segment devices by office or client so management stays clear.

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Pulseway Troubleshooting

Problem: Agent not running

Cause: The Pulseway service stopped on the computer.

Fix: Restart the Pulseway service, then confirm the device reconnects to the console.

Problem: Remote control won’t connect

Cause: The machine is offline or you are not signed in.

Fix: Check the device is online and sign in again to start remote desktop.

Problem: Too many false alerts

Cause: Thresholds are too tight, so normal activity triggers a false positive.

Fix: Adjust the policy so you focus on real errors, not noise.

📌 Note: If none of these fix your issue, contact Pulseway support or the community.

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What is Pulseway?

Pulseway is a remote monitoring and management platform designed for IT administrators.

Think of it like a control room for all your systems in your pocket.

Watch this quick overview:

Control All Your Devices From ANYWHERE! Pulseway Showcase

It includes these key features:

RMM Software: Monitor CPU usage, memory, and disk space across every device.
Patch Management: Automatically patch the operating system and third-party applications.
Backup Software: Back up data on servers and workstations to prevent loss.
Ransomware Protection: Detect and stop ransomware and known vulnerabilities.
Network Monitoring: Discover and monitor switches, routers, and network devices.
Remote Access: Connect to any computer with fast remote control and file transfer.
NOC Services: Hand routine monitoring to an expert team for full coverage.
MDM: Manage Android and iOS phones from the same console.
Reports: Create and schedule reports that prove your IT work.

For a full review, see our Pulseway review.

The Pulseway logo sits in the top corner, and short in-app videos help you learn how things work fast.

Try Pulseway for free

Pulseway Pricing

Here’s what Pulseway costs in 2026:

Plan	Price	Best For
Starter	$27/month	Small IT teams getting started with remote monitoring

Free trial: Yes — start free with no credit card required.

Add-ons: Backup, MDM, and NOC services are priced separately by endpoints.

💰 Best Value: Starter — a low-cost way to begin remote monitoring for a small team.

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Pulseway vs Alternatives

How does Pulseway compare? Here’s the competitive landscape:

Watch this comparison:

Best IT Service Management Software: Top ITSM Tools for 2025

Tool	Best For	Price	Rating
Pulseway	Mobile-first RMM	$27/mo	⭐ 4.6
Atera	MSPs, flat pricing	$149/mo	⭐ 4.4
NinjaOne	Modern RMM	$3/mo	⭐ 4.4
ConnectWise RMM (formerly Automate)	Large MSPs	Custom/mo	⭐ 4.4
Kaseya VSA	Enterprise IT	Custom/mo	⭐ 4.4
Syncro	RMM + billing	$139/mo	⭐ 4.4

Quick picks:

Best overall: Pulseway — remote monitoring, patching, and mobile control in one place.
Best budget: Atera — flat pricing when you manage many devices.
Best for beginners: NinjaOne — clean UI and fast setup.
Best for enterprise: Kaseya VSA — deep scripting for complex networks.

🎯 Pulseway Alternatives

Looking for Pulseway alternatives? Here are the top options:

💰 Atera: Per-technician pricing for MSPs. Unlimited devices at a flat rate, great when you manage many endpoints on a budget.
🌟 NinjaOne: Polished RMM with strong patch management and a clean UI. A top pick for teams that want fast setup.
🏢 ConnectWise RMM (formerly Automate): Deep automation for large MSPs. Best when your office already runs the wider ConnectWise stack.
🔧 Kaseya VSA: Feature-rich platform for enterprise IT. Strong scripting for admins who manage complex networks.
💼 Syncro: Combines RMM with PSA and billing. A smart way for small MSPs to run support and invoicing together.

For the full list, see our Pulseway alternatives guide.

⚔️ Pulseway Compared

Here’s how Pulseway stacks up against each competitor:

Pulseway vs Atera: Atera wins on flat pricing for huge fleets. Pulseway wins on mobile control and its native app for managing systems on the go.
Pulseway vs NinjaOne: NinjaOne feels more modern for pure RMM. Pulseway edges ahead when you want backup, MDM, and remote monitoring in one service.
Pulseway vs ConnectWise RMM (formerly Automate): ConnectWise suits very large MSPs. Pulseway is the faster way for smaller teams to install agents and start monitoring.
Pulseway vs Kaseya VSA: Kaseya offers deeper scripting. Pulseway is simpler to set up and its mobile apps make remote control far easier.
Pulseway vs Syncro: Syncro bundles billing and PSA. Pulseway focuses on tighter monitoring, patch management, and remote desktop for your it environment.

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Start Using Pulseway Now

You learned how to use every major Pulseway feature:

✅ RMM Software
✅ Patch Management
✅ Backup Software
✅ Ransomware Protection
✅ Network Monitoring
✅ Remote Access
✅ NOC Services
✅ MDM
✅ Reports

Next step: Pick one feature and try it now.

Most people start with RMM Software.

It takes less than 5 minutes to set up.

Try Pulseway for free

Frequently Asked Questions

Is Pulseway legit?

Yes. Pulseway is a trusted remote monitoring and management platform used by IT teams worldwide to manage systems, patch endpoints, and control devices securely.

How much does Pulseway cost?

Pulseway starts at $27/month for the Starter plan. Pricing scales with the number of endpoints and add-on features you choose for your team.

How to setup Pulseway?

Create an account, install the Pulseway agent on each computer, then sign in to the dashboard. Network discovery can add more devices automatically.

How do I enable remote control on Pulseway?

Open a monitored computer in the console, click connect, and a remote desktop session starts. Mobile apps let you enable remote control from Android or iOS.

What is Pulseway used for?

Pulseway is used for remote monitoring, patch management, backup, ransomware protection, and remote desktop, letting admins manage all your systems from one place.