Tired of your current RMM and PSA tools?
If you’re an MSP using Syncro, it might not meet all your needs.
From clunky interfaces to missing features, it’s a common problem.
But what if there was a better way?
This article dives into the 9 best SyncroMSP alternatives on the market right now.
We’ve researched for you, so you can easily compare top platforms.
Discover how new solutions, with advanced AI features, can transform your IT management and help your business grow.
What Are the Best SyncroMSP Alternatives?
Choosing the right platform is a big decision for any MSP.
You need tools that make your job easier, not harder.
Our list breaks down the top options available today.
We’ll show you the features that matter most so you can find the perfect fit for your business.
1. Atera (⭐️4.8)
Atera is a complete RMM, PSA, and helpdesk solution.
It’s designed for MSPs of all sizes.
The platform is known for its simple, all-in-one approach to IT management.
Our Take
Experience Atera for yourself! Join over 13,000 customers in 120+ countries. Reduce tickets by 35% with AI Copilot.
Key Benefits
- Boost team productivity by 11-13 hours each week on average.
- Achieve a 97% patch success rate for secure systems.
- Handle 6 million devices with ease.
- Generate scripts with AI Copilot that are 90% accurate.
- Resolve 50% of tickets automatically.
Pricing
Atera offers a free trial and a range of pricing options. Here is the breakdown:
- MSP Pro Plan: Starting at $129 per month
- MSP Growth Plan: $179/month
- MSP Power Plan: $209 per month
- MSP Superpower Plan: Contact for pricing.
- IT Department Professional Plan: Starts at $149/month
- IT Department Expert Plan: $189/month
- IT Department Master Plan: $219/month
- IT Department Enterprise Plan: Contact for pricing.
Pros
Cons
2. NinjaOne (⭐️4.5)
NinjaOne provides a powerful, unified IT management platform.
It combines RMM, backup, and endpoint management in one easy-to-use solution.
MSPs love its modern interface.
Key Benefits
- Centralized Control: Manage all devices from a single location.
- Powerful Automation: Automate tasks to save hours.
- Reliable Patching: Keep systems updated and secure.
- Quick Remote Access: Instantly connect to user devices.
- Excellent Support: Get fast help when you need it.
- Warranty Tracking: Track 100% of your device warranties.
Pricing
- Free trial Available
- No public fixed price.
- Contact them for a personalized quote.
Pros
Cons
3. ConnectWise (⭐️4.2)
ConnectWise offers a comprehensive suite of tools for MSPs.
It includes RMM, PSA, and business management features.
It’s a popular choice for larger, more established IT businesses.
Key Benefits
- Full PSA Suite: Manage projects, billing, and sales.
- Robust RMM: Monitor and manage all endpoints.
- Strong Integrations: Connects with many other tools.
- Automated Workflows: Set up tasks to run themselves.
- Detailed Reporting: Get deep insights into your business.
- Mobile Access: Manage on the go with ease.
Pricing
- Free Trial Available.
- No public fixed price.
- Contact sales for a quote.
Pros
Cons
4. ManageEngine (⭐️4.0)
ManageEngine provides a wide range of IT management products.
They offer solutions for RMM, service desk, and network monitoring.
It’s a flexible and scalable option for growing MSPs.
Key Benefits
- Broad Product Range: Many tools for IT.
- Cost-Effective: Often more affordable options.
- Strong Reporting: Get good data insights.
- Automation Capabilities: Automate tasks well.
- Scalable Solutions: Grows with your business.
- Hybrid Cloud Support: Flexible deployments.
Pricing
- Free Trial Available.
- Custom Quote Available.
Pros
Cons
5. N-able (⭐️3.8)
N-able is a well-known name in the MSP space.
They offer powerful RMM and PSA tools.
The platform is built to help MSPs automate tasks and scale their operations.
Key Benefits
- Comprehensive RMM: Full remote monitoring.
- Advanced Security: Protect against cyber threats.
- Patch Management: Keep all software up to date.
- Backup & Recovery: Secure client data easily.
- Reporting Tools: Get insights into IT health.
- Automation: Streamline routine IT tasks.
Pricing
- Free Trial Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
6. Kaseya (⭐️3.8)
Kaseya offers a broad portfolio of IT solutions.
Their platform includes RMM, PSA, and security tools.
It’s designed to help MSPs manage and secure their clients’ IT environments.
Key Benefits
- All-in-One Platform: One suite for many needs.
- Strong Automation: Automate routine IT chores.
- Unified Management: Manage IT from one place.
- Built-in Documentation: Access critical info quickly.
- IT Glue Integration: Seamless knowledge sharing.
- Security Focus: Enhance Your Cyber Defense.
Pricing
- Free Demo Available.
- No public fixed price.
- Custom Quote Available.
Pros
Cons
7. SuperOps (⭐️3.5)
SuperOps is a new, modern platform for MSPs.
It combines RMM and PSA in a sleek interface.
It focuses on automation and AI to simplify IT management.
Key Benefits
- Unified PSA/RMM: All-in-one IT management.
- Modern Interface: Easy to use and navigate.
- Smart Automation: Automate many daily tasks.
- AI-Powered Insights: Get smart suggestions.
- Proactive Monitoring: Spot issues early on.
- Endpoint Security: Keep devices safe and sound.
Pricing
- PSA only: Starting from $79/user/month.
- RMM only: Starting from $99/user/month.
- Unified Basic: $129/user/month.
- Unified Advance: $159/user/month.
Pros
Cons
8. Pulseway (⭐️3.0)
Pulseway offers a mobile-first RMM solution.
It lets you manage your IT systems from anywhere.
This platform is perfect for MSPs who are always on the go.
Our Take
Looking to improve your IT management? Start a free trial of Pulseway today to see the power of mobile RMM.
Key Benefits
Pulseway offers powerful features, especially for on-the-go management:
- Real-time Mobile Access: Fix issues from any mobile device, saving significant time.
- Broad Device Support: Monitors Windows, macOS, Linux, and network devices.
- Automated Patching: Keeps over 220 third-party applications and OS up-to-date.
- Integrated Solutions: Combines RMM, PSA, and IT asset management in one platform.
- Fast Issue Resolution: Instant alerts enable you to detect and fix problems more quickly.
Pricing
- 3 years: $27/month
- Annual: $44/month
- Monthly: $67/month
Pros
Cons
9. Freshservice (⭐️2.8)
Freshservice is an IT service management (ITSM) solution.
It’s built for internal IT teams but can be used by MSPs.
It helps you manage tickets and assets with an intuitive design.
Our Take
Experience Freshservice, the ITSM solution built for a modern workplace. See why over 73,000 businesses trust Freshservice to simplify IT and delight employees.
Key Benefits
- Freddy AI Copilot: This AI assistant is built into the platform. It can help you resolve tickets faster. The AI Copilot assists with tasks such as creating ticket summaries and providing smart suggestions. This saves a lot of time for your team.
- Incident Management: Freshservice excels at handling and resolving problems. You can route tickets to the right team members automatically. This ensures issues are fixed quickly, reducing downtime.
- SLA Management: You can set up Service Level Agreements (SLAs) easily. The platform automatically sends alerts for SLA violations. This helps your team meet its service goals.
- Free Plan: Freshservice has a free plan for up to three agents. This is a great way for small teams and startups to get started without any cost.
Pricing
Freshservice’s pricing is based on the number of agents. The annual plan starts at $19 per agent per month for the Starter plan. It’s a flexible model that grows with your team.
- Starter: Starts at $19/agent/month (billed annually).
- Growth: Starts at $49/agent/month (billed annually).
- Pro: Starts at $95/agent/month (billed annually).
- Enterprise: Contact them for custom pricing.
Pros
Cons
Buyers Guide
When doing our research to find the best product for managed service providers, we determined the best management software using these factors:
- Features: We looked for key features like remote monitoring and patch management. We also focused on platforms with advanced automation and AI features, such as Atera’s IT Autopilot and AI Copilot, that help teams automate routine tasks and gain valuable insights. We also checked for native secure remote access, developer tools, and the ability to run scripts to fix problems.
- Pricing: How does each product’s pricing model affect a growing business? We checked to see how each platform prices its software, whether it’s a flat fee per technician or based on the number of endpoints to monitor. We also considered any add-on costs. For example, some platforms like Atera offer advanced AI features as an add-on. We also checked Syncro offers to do a side-by-side Syncro compare.
- Use Cases: We wanted to know who each solution is for. We examined whether the software is designed for managed service providers or internal IT departments. We also explored how well it handles different tasks, from a single ticket to large-scale patch management. This includes solutions for Mac and Windows devices, as well as guidance on resolving common issues.
- Integrations and Customization: How does the software connect with other tools? We focused on how easily you can customize the platform and integrate with third-party tools to improve workflow and control. We also checked if they offer partner programs.
- Support & Security: What kind of support is available? We checked for things like community forums, live chat, or a dedicated contact person. We also examined the platform’s security measures, including secure remote access, to ensure client data is safe. We also noted if there were any issues with accounts being blocked. Finally, we reviewed the services offered to help new users get started.
Wrapping Up
Finding the right RMM and PSA tool for your business is a critical choice.
We’ve shown you a list of the top organizations offering software that can boost your productivity and help you serve your clients better.
The most important thing is to pick a platform that fits your specific needs.
From advanced analytics to powerful automation, the best solutions are designed to help you succeed.
Instead of just submitting a ticket and waiting, these tools give you the control you need.
Frequently Asked Questions
What is the difference between RMM and PSA?
RMM (Remote Monitoring and Management) tools let you proactively manage and monitor client IT systems. PSA (Professional Services Automation) tools focus on automating business operations like ticketing, billing, and project management.
Can I use an RMM and PSA tool together?
Yes, many all-in-one platforms combine both RMM and PSA functionalities. This integration creates a seamless workflow, allowing you to monitor systems, create tickets, and bill clients all within a single interface.
Is it hard to switch from Syncro to another platform?
Migrating platforms can be a smooth process. Many vendors offer migration services or tools to help you transfer data, tickets, and client information with minimal downtime. It’s important to plan and test the migration thoroughly.
Does Syncro offer a free trial?
Yes, Syncro offers a free trial so you can test its features before committing. This lets you experience the platform firsthand and determine if it’s the right fit for your business needs.
What are some must-have features in an RMM tool?
Key features include remote access, patch management, and advanced automation. Look for tools that provide real-time monitoring and analytics. An intuitive user interface also makes a big difference in daily operations.
