
In the fast-paced world of sales, having a reliable CRM is crucial.
Pipedrive has long been a popular choice, but is it still the best option in 2026?
In this comprehensive review, we’ll dive deep into Pipedrive’s features, pricing, pros, and cons.
By the end, you’ll have a clear understanding of whether Pipedrive is the right CRM to power your sales success this year.

Ready to unleash your việc bán hàng potential? Discover how Pipedrive can help you close up to 28% more deals and skyrocket your team’s efficiency.
What is Pipedrive?
Pipedrive is one of the best CRM or customer relationship management tool, that’s built to make life easier for the sales team.
Think of it as your trusty sidekick for managing the entire sales process.
Pipedrive helps you visualize your sales pipeline, which is basically a way to track all your potential deals from start to finish.
You can see where each deal is at, who’s responsible, and what needs to happen next.
This helps you stay organized & focused so you can close more deals and grow your việc kinh doanh.
In short, Pipedrive helps you stay on top of your sales processes so you can easily spend less time on admin and more time selling.

Who Created Pipedrive?
Pipedrive was founded in 2010 by Timo Rein, Urmas Purde, Ragnar Sass, Martin Henk, Và Martin Tajur.
These five entrepreneurs, with backgrounds in both sales and software development, recognized a gap in the market for a CRM tool that truly empowered salespeople.
They envisioned a platform that prioritized the sales process and sales funnel, not just customer dữ liệu and sales data.
Their goal was to build a tool that helped sales teams sell more, not just manage information.
Top benefits of Pipedrive
- Visual Sales Pipeline: Pipedrive’s intuitive interface lets you visualize and manage your entire sales cycle.
- Centralized Customer Data: All your customer relationship management and sales data are in one place and are easily accessible.
- Activity Tracking & Reminders: Schedule activities, set reminders, and track your progress to ensure every opportunity is noticed.
- Workflow Tự động hoá: Automate repetitive tasks, freeing up your team to focus on selling.
- Mobile Apps: Access your CRM software on the go, staying connected and productive from anywhere.
- Tích hợp: Connect Pipedrive with your favorite business tools for streamlined sales processes.
- Giá cả phải chăng: Flexible pricing plans starting at $14.90 per user per month make it accessible to businesses of all sizes.
- Tùy chỉnh: Tailor Pipedrive CRM to match your unique sales processes and terminology.
- Mạnh mẽ Báo cáo & Insights: Track sales performance, identify trends, and make data-driven decisions.
- Dễ sử dụng: Get started quickly with Pipedrive’s user-friendly design.
- Khả năng mở rộng: Pipedrive grows with your business, adapting to your changing needs.

Tính năng tốt nhất
Pipedrive is a simple tool built for sales teams that want to grow.
It helps doanh nghiệp nhỏ manage every step of the sales process without getting lost in hard software.
This crm software keeps all your sales data in one spot so you can focus on winning.
1. Leads Management
This crm tool helps you track leads from the very start.
It uses web forms to grab info from people visiting your site.
You can see warm and hot leads clearly so you know who to call.
It organizes lead management so your sales reps never miss a chance.

2. Manage Deals
Managing sales is easy with the visual sales pipeline.
You can use sales pipeline customization to match how you work.
The pipeline crm shows you which deals are close to closing.
Sales managers can see the entire sales process on one screen.
It helps you manage deals and keep your sales funnel moving fast.

3. Projects Management
The project management tool helps you finish work after a sale.
It keeps task management simple so you know what to do next.
You can track all your sales data and tasks in one place.
It helps small sales teams handle administrative tasks without any stress.
You can set sales targets and watch your progress grow daily.

4. Easy Campaigns
This crm solution makes sending out news to customers very easy.
You can pick integrated email marketing templates to save lots of time.
It helps you reach many people at once to find hot leads.
The sales strategy gets better when you talk to the right people.
It is a user friendly crm for anyone starting a new plan.

5. Detailed Insights
The account dashboard shows you how your sales team is doing.
You get sales data to help you make data driven decisions.
It tracks team performance and shows you your future sales.
These crm tools help you see which sales strategies work best.
You can see sales outcomes and fix any slow parts in the cycle.

6. AI CRM
The sales assistant uses AI to give you personalized tips.
It can automate repetitive assignments so you can focus on selling.
This sales crm finds patterns in your data to help you win.
It acts like a sales expert that works for you all day.
You can use it to speed up the entire sales cycle.

7. Email Marketing
Pipedrive offers a way to send emails right from the tool.
You can use customizable email templates for all your sales conversations.
It features email tracking so you know when someone opens your note.
This helps with follow ups and keeps customer relationships strong.
It connects your hộp thư đến so all your messages are in one place.

8. Marketplace Integrations
Pipedrive integrates with over 500 other crm tools and apps.
You can use third party integrations to add more power to it.
It connects to tools you already use for everyday work.
This makes it a great crm tool for any doanh nghiệp nhỏ.
You can find everything you need in the left hand vertical menu.

9. Documents & templates
You can create quotes and contracts with custom fields.
It stores all your customer data and files safely.
This makes customer relationship management much faster for everyone.
You can send documents for signing without leaving the crm software.
It stops you from doing boring repetitive tasks over and over.

Chạy
Pipedrive offers flexible pricing plans to accommodate businesses of all sizes.
Here’s a breakdown of their current plans (as of September 2024):
| Tên kế hoạch | Các tính năng chính | Giá (Thanh toán hàng năm) |
|---|---|---|
| Lite | Lead management, Deals, Contacts, Activities, Email integration | $14/user/month |
| Sự phát triển | Essential features + Workflow tự động hóa, Products catalog, Email tracking, 2-way email sync | $24/user/month |
| Premium | Advanced features + Team management, Revenue forecasting, Custom fields & reports, Public API | $49/user/month |
| Tối thượng | Professional features + Unlimited custom reports, Bảo vệ alerts, Phone support, Onboarding program | $69/user/month |

Ưu điểm và nhược điểm
Understanding the strengths and weaknesses of any tool is vital before making a decision.
Let’s take a quick look at what Pipedrive does well and where it could improve.
Pros
Hằng
Alternatives to Pipedrive
Dưới đây là một vài ví dụ Pipedrive alternatives with a brief overview of each:
- GoHighLevel: Một nền tảng tiếp thị và bán hàng đa năng được thiết kế dành cho các công ty và doanh nghiệp, cung cấp các công cụ toàn diện bao gồm xây dựng phễu bán hàng, tiếp thị qua email, tự động hóa tin nhắn SMS và quản lý khách hàng.
- Keap: Chuyên về tự động hóa cho các doanh nghiệp nhỏ, kết hợp các chức năng CRM với tiếp thị qua email và quản lý quy trình bán hàng.
- HubSpot: A widely recognized platform offering a suite of “hubs” for sales, marketing, customer service, content management, and operations, ideal for businesses seeking integrated solutions.
- ClickFunnels: Primarily a sales funnel and landing page builder, with some lead collection and basic email marketing capabilities, focusing on conversion-driven online campaigns.
- Folk: Một giải pháp đơn giản, tích hợp và chủ động. CRM Với các tính năng như quy trình bán hàng, chiến dịch email, quản lý liên hệ và tự động hóa quy trình làm việc.
- Ngay lập tức: Công ty này tập trung vào việc tìm kiếm khách hàng tiềm năng và tiếp cận qua email lạnh, offering customer relationship management, lead tracking, and sales process automation.
- Nhấp chuột lên: Một nền tảng quản lý công việc đa năng có thể tùy chỉnh để hoạt động như một hệ thống CRM, cung cấp các tính năng như quản lý liên hệ, xem quy trình bán hàng, tích hợp email và bảng điều khiển tùy chỉnh.
- Monday CRM: Một nền tảng có khả năng tùy chỉnh cao, được cấu trúc giống như bảng tính, cho phép quản lý khách hàng tiềm năng trọn vòng đời, dự báo doanh số, đồng bộ hóa email và theo dõi hoạt động.
- Capsule CRM: Một hệ thống CRM hướng đến sự phát triển, được thiết kế đơn giản, giúp doanh nghiệp quản lý danh bạ, theo dõi giao dịch bán hàng và duy trì mối quan hệ khách hàng với các tính năng như quản lý nhiều quy trình bán hàng và quản lý nhiệm vụ.
- Insightly: A CRM Phù hợp cho các doanh nghiệp vừa và nhỏ, cung cấp chức năng quản lý liên hệ và dự án, tự động hóa quy trình làm việc và báo cáo mạnh mẽ, cùng với giao diện thân thiện với người dùng.
- Freshsales CRM: Một lựa chọn tiết kiệm chi phí với nhiều tính năng dành cho đội ngũ bán hàng, bao gồm giao tiếp với khách hàng tiềm năng, công cụ chuyển đổi, chấm điểm khách hàng tiềm năng dựa trên AI và khả năng tích hợp mạnh mẽ.
- Salesforce: Một nền tảng CRM mạnh mẽ, hàng đầu trong ngành, cung cấp nhiều tính năng mở rộng cho bán hàng, tiếp thị và dịch vụ, nổi tiếng với khả năng tùy chỉnh và mở rộng cao cho các doanh nghiệp lớn.
- Zendesk: Về cơ bản, đây là một nền tảng dịch vụ và hỗ trợ khách hàng, đồng thời cũng cung cấp các chức năng CRM mạnh mẽ, cho phép quản lý tương tác khách hàng toàn diện và phân tích dữ liệu.
Pipedrive Compared
Here’s a comparison of Pipedrive against other CRM software:
- Pipedrive vs Keap: Pipedrive excels in visual sales pipeline management, while Keap specializes in robust marketing automation, lead scoring, and advanced email sequences.
- Truyền động đường ống so với GoHighLevel: GoHighLevel is an all-in-one marketing and sales platform for agencies. Pipedrive is a sales-focused CRM for managing deals and pipelines.
- Pipedrive vs ActiveCampaign: Pipedrive is a sales-centric CRM with intuitive pipeline visualization, while ActiveCampaign prioritizes marketing automation and customer journey building.
- Pipedrive vs HubSpot: Pipedrive is a more focused sales CRM known for simplicity, while HubSpot offers a comprehensive suite of marketing, sales, and service tools, being more complex.
- Pipedrive vs ClickFunnels: Pipedrive is a sales pipeline CRM, while ClickFunnels primarily focuses on building sales funnels and landing pages, with basic CRM aspects.
- Pipedrive vs Folk: Pipedrive is strong in sales pipeline management, whereas Folk emphasizes simple contact organization and relationship building for smaller teams.
- Pipedrive vs Instantly: Pipedrive focuses on sales deal management, while Instantly specializes in cold email outreach, lead finding, and email automation.
- Pipedrive vs ClickUp: Pipedrive is a dedicated sales CRM that is excellent for pipeline tracking. Nhấp chuột lên is a versatile work management platform that can also be used as a CRM and offers broader project management.
- Pipedrive vs Monday CRM: Pipedrive is a sales-focused CRM with visual pipelines, whereas Monday CRM is a highly customizable work OS that can be configured for CRM purposes and emphasizes workflow management.
- Pipedrive vs Capsule CRM: Pipedrive focuses on visual sales pipeline management, while Capsule CRM is a simpler, growth-oriented CRM for managing contacts and relationships, often for smaller businesses.
- Pipedrive vs Insightly: Pipedrive specializes in sales pipeline visualization, while Insightly offers a broader CRM solution with project management, marketing automation, and more robust reporting.
- Pipedrive vs Freshsales: Pipedrive offers deep sales pipeline visualization, while Freshsales CRM provides a more complete solution with built-in phone, AI tools, and integrated marketing features.
- Pipedrive vs Salesforce: Pipedrive is user-friendly and sales-focused for SMBs, whereas Salesforce is a highly customizable, enterprise-level CRM with extensive features across sales, service, and marketing.
- Pipedrive vs Zendesk: Pipedrive emphasizes visual sales pipeline management and automation, while Zendesk primarily focuses on customer service and support. It also offers CRM capabilities with built-in communication tools.
Personal Experience with Pipedrive
My team and I recently adopted Pipedrive. It’s one of the best CRM tools, and the results have been remarkable.
Before Pipedrive, our sales process was chaotic, with all our sales data scattered across spreadsheets and email threads.
We struggled to track leads, follow up on opportunities, and get a clear picture of our pipeline.
Pipedrive changed all that. The visual pipeline made it easy to see where each deal stood, and the automation features saved us countless hours of manual work.
We were able to centralize all our sales data in one place, making it easy to access and analyze.
Cái sự va chạm on our bottom line was significant.

We saw a noticeable increase in our close rate and a decrease in our sales cycle. And the best part?
Pipedrive cost is within our budget, making it a smart investment for our business.
Here are some of the specific benefits we experienced:
- Improved lead management: We were able to capture & nurture leads more effectively, resulting in more conversions.
- Streamlined sales process: Our sales process became more organized and efficient, freeing up our team to focus on selling.
- Enhanced visibility: We gained a clearer picture of our pipeline and sales performance, allowing us to make data-driven decisions.
- Increased productivity: The automation features saved us time and allowed us to focus on high-value activities.
- Cost-effective solution: Pipedrive offers a powerful CRM solution at an affordable price.
Overall, Pipedrive has been a game-changer for our sales team. It has helped us streamline our processes, close more deals, and grow our business.
Lời kết
In the realm of CRM tools, Pipedrive stands out with its intuitive interface, visual sales pipeline, and automation capabilities.
It empowers sales teams to streamline their processes, close more deals, and gain valuable insights.
However, it’s essential to weigh its limitations in reporting and consider its learning curve.
If you’re seeking a user-friendly CRM that prioritizes sales pipeline management and offers robust features at an affordable price,
Pipedrive might be the ideal solution for your business.
Ready to improve your sales? Try Pipedrive today and see how it can transform your sales process.
And remember to leverage its seamless integration with web forms to capture and nurture leads effortlessly.
Câu hỏi thường gặp
How much does pipedrive cost for sales teams?
The pipedrive cost starts around $14 per user monthly when billed annually. Higher tiers for larger sales teams include more features, though pipedrive pricing varies based on your specific needs and add-ons.
Does pipedrive crm offer phone support for users?
Yes, phone support is available for customers on the Power and Enterprise plans. These higher-tier crm solutions ensure sales experts can get direct help to keep their complex sales processes running smoothly.
How does the sales pipeline improve pipeline management?
Pipedrive crm is sales focused, using visual sales pipelines to track leads and deals. This setup simplifies pipeline management, helping sales reps focus on closing deals and maintaining strong contact management with ease.
Can workflow automation affects in a pipedrive review?
In any pipedrive review, workflow automation stands out for removing manual tasks. It handles repetitive sales processes automatically, allowing your team to expend more time on closing deals & less on admin.
How does Pipedrive compare to other crm solutions in crm faqs?
When checking crm faqs, Pipedrive is often compared to other crm solutions for its ease of use. It includes a dedicated account manager for top-tier plans to help manage your entire sales process.













