⚡ Nhận định nhanh:
- Chạy: GoTo Resolve paid plans start at $23.75/month. ISL Online starts at $16.90/month.
- Phù hợp nhất cho: GoTo Resolve suits teams that want ticketing plus remote support. ISL Online fits regulated industries that need pure truy cập từ xa.
- Điểm khác biệt chính: GoTo Resolve is an all in one IT platform with conversational ticketing. ISL Online focuses on secure remote desktop software.
- Lựa chọn của chúng tôi: GoTo Resolve for most teams, thanks to its wider support capabilities and built-in tự động hóa.
Both GoTo Resolve and ISL Online promise fast remote support.
But they solve two different problems for IT teams.
GoTo Resolve (now also branded LogMeIn Resolve) bundles ticketing, remote access, and endpoint protection.
ISL Online keeps things lean with secure remote desktop and unattended access.
This guide breaks down pricing, features, and security for both.
By the end, you will know which tool fits your support team.
Toàn cảnh
This GoTo Resolve vs ISL Online comparison covers pricing, core features, and ease of setup.
We also look at security, mobile device support, and who each tool serves best.
Our sources include official documentation, published pricing pages, and user reviews.
Các cây bút của chúng tôi cũng đã dành thời gian trải nghiệm thực tế cả hai nền tảng.
Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
GoTo Resolve là gì?
GoTo Resolve là một phần mềm đa năng. Quản lý CNTT suite for support teams.
Nó kết hợp hỗ trợ từ xa, hệ thống quản lý yêu cầu hỗ trợ và... quản lý điểm cuối trong một ứng dụng duy nhất.
The tool replaced the older GoTo Assist product and now also carries the LogMeIn Resolve name.
Employees can submit and follow up on a request straight from Microsoft Teams.
A zero-trust security model asks each user to create personal signature keys.
🏆 Người chiến thắng: GoTo Resolve
Remote support, ticketing, and endpoint protection in one platform. Built for small and midsize teams that want to fix issues quicker.
GoTo Resolve Pricing
Here is what GoTo Resolve costs in 2026. Let us break it down by plan.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Người mới bắt đầu | 23,75 đô la/tháng | Các nhóm nhỏ mới bắt đầu |
| Sự phát triển | 44,75 đô la/tháng | Growing IT teams |
| Trình độ cao | 63,75 đô la/tháng | Multi-agent support teams |
| Hoàn thành | 75 đô la/tháng | Full endpoint management |
Giá được xác nhận vào tháng 4 năm 2026.
Dùng thử miễn phí: Yes. GoTo Resolve offers a 14-day free trial with no credit card required.
Free package: A limited free plan supports up to three agents, three devices, and three remote-control sessions per month.
📌 Ghi chú: You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock tự động hóa and endpoint protection.
⚠️ Lưu ý về giá cả: These figures come from the CSV pricing database. Some third-party sources list older Basic and Standard tiers at $79 and $190 per month billed annually. Always confirm current rates on the vendor billing page before you buy.
Những lợi ích chính của GoTo Resolve
Here is what makes GoTo Resolve worth a look:
- Hệ thống vé tương tác: Users create support tickets through Microsoft Teams and Slack. This simplifies how they receive requests and triage problems.
- Nền tảng tất cả trong một: Remote support, ticketing, and endpoint management sit in one app. Centralizing tools improves how the support team works.
- Bảo mật không tin tưởng (Zero-Trust Security): Personal signature keys protect access. Two factor authentication adds another layer for new users.
- Hỗ trợ chủ động: Automated patch management and self-healing alerts fix issues before they escalate. This is proactive support in action.
- AI Assistance (GoPilot): Real-time troubleshooting advice can detect and resolve endpoint issues on demand.
- Bảo vệ điểm cuối: Built-in antivirus and background device management keep remote devices safe without disrupting the user.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn signed up for GoTo Resolve and ran everyday remote support tasks. Here is what stood out during that hands-on time:
Ưu điểm và nhược điểm của GoTo Resolve
✅ Ưu điểm
- Quản lý yêu cầu hỗ trợ thông qua hội thoại trên Microsoft Teams và Slack.
- All in one platform with automation and endpoint protection
- Bảo mật không tin tưởng với khóa chữ ký cá nhân
- Free package for up to three agents and three devices
❌ Nhược điểm
- Can feel pricey compared to lean remote access tools
- Some users report the site loading slowly on EU links
- Adding agents and devices raises the monthly cost
ISL Online là gì?
ISL Online is remote desktop software for secure remote access.
It lets IT professionals see and control a computer from thousands of miles away.
Technicians start a remote session through the ISL Light app.
The ISL AlwaysOn app handles unattended access to unattended computers.
The company has kept a breach-free record for 22 years, which appeals to regulated industries.
ISL Trực tuyến
A lightweight remote desktop tool with strong security. Trusted by over 5000 businesses for secure remote access.
Bảng giá trực tuyến của ISL
Here is what ISL Online costs in 2026. The pricing structure is simple.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Dùng thử miễn phí | Miễn phí trong 15 ngày | Kiểm tra tất cả các tính năng cốt lõi |
| Người mới bắt đầu | 16,90 đô la/tháng | Solo IT professionals |
| Tiêu chuẩn | 34,90 đô la/tháng | Các nhóm hỗ trợ nhỏ |
| Phần thưởng | 54,90 đô la/tháng | Regulated industries needing SSO |
Giá được xác nhận vào tháng 4 năm 2026.
Dùng thử miễn phí: Yes. The 15-day trial covers all essential features except multi-session and premium phone support.
Enterprise plans: ISL Online also offers enterprise plans and a Pay Per Use option for teams with heavy demand.
📌 Ghi chú: Licensing is based on concurrent connections. Every tier allows unlimited users and devices with no per-seat caps.
⚠️ Cảnh báo: The Starter plan skips SSO and premium support. Health care and finance teams that need SSO/SAML should budget for the Premium plan.
Những lợi ích chính của ISL Online
Here is why teams pick ISL Online:
- Maximum Security: AES-256 encryption and two factor authentication protect every connection. This suits regulated industries with sensitive information.
- Số lượng người dùng không giới hạn: All plans allow unlimited licensed users and managed devices. Fees do not climb as your team grows.
- Lightweight App: The client app is around 600kb. This makes setup fast and keeps performance smooth.
- Private Cloud: Teams can host a managed private cloud on-site. This gives full control over dữ liệu.
- Đa nền tảng: ISL Online runs on Windows, Mac, and Linux. It also supports Android and iOS thiết bị.
- Hỗ trợ trò chuyện trực tuyến: Human-operated live chat is open to all users, even during the trial period.
Những điều nhóm chúng tôi nhận thấy
Our writer set up ISL Online and tested both attended and unattended sessions. Here is what stood out:
Ưu điểm và nhược điểm của ISL Online
✅ Ưu điểm
- AES-256 encryption with a breach-free 22-year record
- Unlimited users and devices on every plan
- Lightweight 600kb client for fast setup
- Live chat support open to trial users too
❌ Nhược điểm
- No built-in ticketing or conversational ticketing
- Một số người dùng báo cáo thời gian phản hồi hỗ trợ chậm hơn.
- Fewer built-in automation and endpoint protection tools
So sánh tính năng
Ready to dig into GoTo Resolve vs ISL Online feature by feature?
We compare ten key areas so you can match each tool to your needs.
| Tính năng | GoTo Resolve | ISL Trực tuyến |
|---|---|---|
| Giá khởi điểm | 23,75 đô la/tháng | 16,90 đô la/tháng |
| Gói miễn phí | ✅ (3 đặc vụ) | ❌ (Chỉ dùng thử) |
| Vé đàm thoại | ✅ | ❌ |
| Truy cập không giám sát | ✅ | ✅ |
| Bảo vệ điểm cuối | ✅ | ❌ |
| Thương hiệu tùy chỉnh | ❌ | ✅ |
| Người dùng không giới hạn | ❌ | ✅ |
| Đám mây riêng | ❌ | ✅ |
| Tốt nhất cho | All in one IT support | Truy cập từ xa an toàn |
1. Remote Support Sessions
GoTo Resolve: Technicians launch a remote support session from a web browser with no download. Multiple technicians can join one remote session using a nine-digit access code. They can view multiple monitors and share control during support sessions. A desktop app is also on hand for technicians who assist customers and clients each day.
ISL Trực Tuyến: ISL Online offers remote support through the ISL Light app. It provides remote support with file sharing, audio and video calls, and messaging during a remote session. Technicians get full control of remote computers once the client end approves. Screen sharing lets the remote user watch each step. It can provide remote support to a machine at home or in the office.
2. Conversational Ticketing and Help Desk
GoTo Resolve: This is where GoTo Resolve pulls ahead. Conversational ticketing lets users create tickets through Microsoft Teams and Slack. The helpdesk system supports ticket creation, drag-and-drop management, and progress tracking. This helps the support team receive requests and fix issues quicker.
ISL Trực Tuyến: ISL Online does not include a ticketing system. It focuses on the remote access and remote control side of support. Teams that need ticketing usually pair it with a separate help desk tool.
3. Bảo mật và Mã hóa
GoTo Resolve: GoTo Resolve uses a zero-trust security model. Each user creates personal signature keys for access. Two factor authentication protects new users, giving admin rights holders extra peace of mind over sensitive data.
ISL Trực Tuyến: ISL Online brings AES-256 end-to-end encryption, two factor authentication, and user access management. Security fine-tuning and device permissions give admins full control. Its maximum security setup fits regulated industries that handle sensitive information.
⚠️ Cảnh báo: Both tools are secure, but only ISL Online publishes a 22-year breach-free record. For health care and finance, that track record can settle a buying decision.
4. Endpoint Protection and Automation
GoTo Resolve: GoTo Resolve adds endpoint protection with built-in antivirus. Proactive IT automation handles patch management and self-healing alerts. AI Insights detect system anomalies and resolve issues before a ticket is even needed.
ISL Trực Tuyến: ISL Online centers on remote assistance rather than endpoint management. It has fewer automation and endpoint protection tools. Teams that want built-in antivirus and patching will find GoTo Resolve a better match.
5. Hỗ trợ thiết bị di động
GoTo Resolve: GoTo Resolve supports Windows, Mac, Android, and iOS. Mobile device management is built in. Users can grant a technician permission to access a mobile device camera for support.
ISL Trực Tuyến: ISL Online offers mobile device support for Android and iOS devices too. Its mobile support pairs with Windows, Mac, and Linux desktops. Android devices connect with a short session code. This cross-platform reach helps mixed IT environments.
6. Chuyển file
GoTo Resolve: GoTo Resolve allows file transfer during remote support sessions. There is no limit on file type or size. This makes it easy to install patches or move a large file mid-session.
ISL Trực Tuyến: ISL Online includes an easy file transfer tool and a file manager. You can move a file between connected computers to share documents or install programs. Both tools handle file transfer well.
7. Sự tích hợp
GoTo Resolve: GoTo Resolve integrates with Slack and Microsoft Teams for ticket submission and support sessions. Powerful integrations let an organization start a remote session straight from Teams. This keeps the support workflow inside tools your employees already use.
ISL Trực Tuyến: ISL Online offers RDP tunneling without a VPN and integrations for admin workflows. It leans on its own apps rather than deep chat integrations. For pure remote access, that focus keeps things simple.
8. Truy cập không giám sát
GoTo Resolve: GoTo Resolve enables background device management on unattended devices. Technicians run routine maintenance without disrupting the user. This background khả năng keeps devices patched overnight across remote devices.
ISL Trực Tuyến: ISL Online handles unattended access through the ISL AlwaysOn app. It reaches unattended remote computers and unattended machines even when no one is present. Administrative mode gives technicians administrator rights for deeper fixes.
9. Custom Branding and Administration
GoTo Resolve: GoTo Resolve keeps a simple, intuitive interface for technicians and end users. Its onboarding center helps new users get started fast. Branding options are lighter than ISL Online here.
ISL Trực Tuyến: ISL Online adds custom branding and standard customization for client machines. Administration tools cover user management and session recording. Session recording and session links help IT professionals kiểm toán each session. An access password and device permissions guard access. These unique features give admins deeper control.
10. Định giá & Chi phí
Let us compare the pricing structure side by side.
| Kế hoạch | GoTo Resolve | ISL Trực tuyến |
|---|---|---|
| Dùng thử miễn phí | 14 ngày, không có thẻ | 15 ngày |
| Lối vào | 23,75 đô la/tháng | 16,90 đô la/tháng |
| Giữa | 44,75 đô la/tháng | 34,90 đô la/tháng |
| Cao hơn | 63,75 đô la/tháng | 54,90 đô la/tháng |
| Đứng đầu | 75 đô la/tháng | Doanh nghiệp / Tùy chỉnh |
GoTo Resolve: Paid plans start at $23.75/month and are billed annually. You get an all in one platform with ticketing, automation, and endpoint protection. The price is higher, but you pay for more support capabilities in one place. It gives you the ability to manage software and hardware from one console.
ISL Trực Tuyến: ISL Online starts lower at $16.90/month with unlimited users on every tier. Its licensing is based on concurrent connections, so cost stays flat as your team grows. For pure remote access, it is the cheaper entry point.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Giá vào cửa thấp nhất | ISL Trực tuyến | Giá khởi điểm từ 16,90 đô la/tháng |
| Ticketing + support | GoTo Resolve | Tích hợp hệ thống đặt vé qua hội thoại. |
| Regulated industries | ISL Trực tuyến | AES-256 and breach-free record |
| Bảo vệ điểm cuối | GoTo Resolve | Tích hợp phần mềm chống virus và cập nhật vá lỗi. |
| Người dùng không giới hạn | ISL Trực tuyến | No per-seat caps |
| Tất cả trong một nền tảng | GoTo Resolve | One app for the whole team |
💰 Ngân sách của bạn
ISL Online wins on entry price and flat, per-connection cost. GoTo Resolve costs more but folds several tools into one platform.
🔌 Bộ công nghệ của bạn
If your team lives in Microsoft Teams, GoTo Resolve fits neatly. If you need cross-platform reach across Windows, Mac, and Linux, ISL Online covers it.
🛠️ Phong cách hỗ trợ của bạn
GoTo Resolve suits full-service help desks that manage tickets and devices. ISL Online suits teams that just need to connect and control quickly.
🎓 Trình độ kinh nghiệm của bạn
Both keep a user friendly, intuitive interface. ISL Online is quick to launch. GoTo Resolve rewards teams that use its great features and extra features.
🆓 Dùng thử và bản demo miễn phí
Try both before you buy. GoTo Resolve gives a 14-day trial with no card. ISL Online offers a 15-day trial period with nearly all features.
🛟 Các tùy chọn hỗ trợ
GoTo Resolve offers 24/7 customer support by email, chat, and phone on paid plans. Both offer support for technical issues and connection issues. ISL Online opens live chat to every user, so you can receive support fast even on a trial.
Hướng dẫn chuyển đổi
Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.
🔄 Switching from GoTo Resolve to ISL Online?
✅ Những lợi ích bạn sẽ nhận được:
- Lower entry price and unlimited users
- A lightweight app and private cloud option
- Custom branding for client machines
❌ Những gì bạn sẽ mất:
- Hệ thống đặt vé tương tác trực tiếp trong Microsoft Teams
- Tích hợp phần mềm chống virus và bảo vệ điểm cuối.
- Quản lý bản vá tự động
📋 Cách chuyển đổi:
- Export your device list from GoTo Resolve
- Create an ISL Online account and install ISL Light
- Set up ISL AlwaysOn on your unattended machines
🔄 Switching from ISL Online to GoTo Resolve?
✅ Những lợi ích bạn sẽ nhận được:
- Conversational ticketing and a full help desk
- Endpoint protection with built-in antivirus
- Proactive automation and AI insights
❌ Những gì bạn sẽ mất:
- Không giới hạn người dùng trên mọi gói cước
- The managed private cloud option
- Custom branding and Linux desktop support
📋 Cách chuyển đổi:
- Note your active concurrent connections in ISL Online
- Create a GoTo Resolve account and set signature keys
- Connect Microsoft Teams and add your agents
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small and midsize IT teams. We did not test large enterprise plans, deep API workflows, or bulk licensing for hundreds of seats. Our notes reflect the April 2026 versions, so features may change. If you manage a huge fleet of remote devices, your priorities may differ from what we covered here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | ISL Trực tuyến |
| 🎫 Bán vé | GoTo Resolve |
| 🔒 Bảo mật | ISL Trực tuyến |
| 🛡️ Bảo vệ điểm cuối | GoTo Resolve |
| 🤖 Tự động hóa | GoTo Resolve |
| 👶 Dễ sử dụng | Cà vạt |
| 🏆 Người chiến thắng chung cuộc | GoTo Resolve |
🏆 NGƯỜI CHIẾN THẮNG: GOTO RESOLVE
GoTo Resolve wins three of six categories in this comparison.
Phù hợp nhất cho: All in one IT support, conversational ticketing, endpoint protection
GoTo Resolve and ISL Online serve two different buyers. GoTo Resolve is an all in one IT platform that blends ticketing, remote support, and endpoint management.
ISL Online is a lean remote desktop tool with strong security and a low starting price. It is a great tool for regulated industries that just need secure remote access.
If you only want to connect and control remote computers, ISL Online is the better value. If you want ticketing, automation, and endpoint protection in one app, GoTo Resolve is the stronger pick for most support teams.
So sánh thêm về GoTo Resolve
Dưới đây là cách GoTo Resolve so sánh với các công cụ hỗ trợ từ xa khác:
GoTo Resolve so với TeamViewer
GoTo Resolve thắng thế ở các điểm sau: conversational ticketing, a free package for three agents, simpler billing
TeamViewer vượt trội nhờ: broader device reach, deeper advanced features, larger app suite
GoTo Resolve so với AnyDesk
GoTo Resolve thắng thế ở các điểm sau: built-in ticketing, endpoint protection, Microsoft Teams integration
AnyDesk thắng ở các điểm sau: lower price, lightweight setup, fast raw connection speed
So sánh GoTo Resolve và Splashtop
GoTo Resolve thắng thế ở các điểm sau: all in one management, proactive automation, conversational ticketing
Splashtop thắng nhờ: cheaper unattended access, strong high-resolution streaming, simple pricing
So sánh thêm về ISL Online
Here is how ISL Online stacks up against other remote access tools:
ISL Online thắng trên: flat per-connection pricing, a lighter 600kb client, live chat for trial users
TeamViewer vượt trội nhờ: a wider app suite, more third-party integrations, broader brand recognition
So sánh ISL Online và RealVNC Connect
ISL Online thắng trên: private cloud hosting, unlimited users, RDP tunneling without a VPN
RealVNC Connect chiến thắng ở các khía cạnh: tighter per-device pricing, mature mobile apps, simple licensing for solo users
ISL Online thắng trên: AES-256 with a breach-free record, session recording, custom branding
RemotePC thắng thế ở các điểm sau: lower annual cost for individuals, simple onboarding, generous device counts
Câu hỏi thường gặp
GoTo Resolve làm gì?
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues quicker from one app.
GoTo Resolve có miễn phí không?
Yes, in a limited way. A free package supports up to three agents, three devices, and three remote-control sessions per month. There is also a 14-day free trial with no card.
GoTo Resolve có giá bao nhiêu?
Paid GoTo Resolve plans start at $23.75/month billed annually. Higher tiers add automation and endpoint protection. You can add more agents and devices for an extra fee.
Isonline có an toàn không?
Yes. ISL Online uses AES-256 encryption, two factor authentication, and access management. It has held a breach-free record for 22 years, which suits regulated industries with sensitive information.
Phương pháp truy cập máy tính từ xa an toàn nhất là gì?
Both are secure. ISL Online stands out for maximum security with AES-256 and a long breach-free record. GoTo Resolve counters with a zero-trust model and personal signature keys.
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