SugarCRM vs Bitrix24: Which CRM Tool Wins in 2025?

Picking the right CRM is tough, right?

You’re looking at SugarCRM vs Bitrix24, and it’s like, which one actually helps your business grow?

You don’t want to mess this up.

We’re breaking down SugarCRM vs Bitrix24 to see which CRM tool wins in 2025.

We’ll look at the important stuff, like how easy they are to use, what they cost, and what they can actually do for you.

Let’s find the best fit!

Overview

To provide a clear comparison, our team dove deep.

We tested both SugarCRM and Bitrix24, exploring their core features and user interfaces.

This hands-on experience allows us to give you a real, practical look at how these CRMs perform.

What is SugarCRM?

SugarCRM is a flexible CRM built for businesses that need to customize—think big sales teams.

It lets you tailor the software to your exact needs and handles complex sales processes.

Also, explore our favorite SugarCRM alternatives…

Key Benefits

• Advanced customization is powerful.
• Sales forecasting is precise.
• Automation saves significant time.
• Improved sales cycle efficiency by 15%.

Pricing

All the plans will be billed annually.

• Essentials: $19/user/month, three users minimum.
• Standard: $59/user/month, ten users minimum.
• Advanced: $85/user/month, ten users minimum.
• Premier: $135/user/month, ten users minimum.

What is Bitrix24

Bitrix24? It’s a whole business suite.

CRM, project management, website building – it’s all there.

Also, explore our favorite Bitrix24 alternatives…

Key Benefits

• Free plan for small teams is great.
• Combines CRM, tasks, and communication.
• Improves team collaboration by 25%.
• Task management increases productivity by 20%.
• Contact center enhances customer service.

Pricing

All the plans will be billed annually.

• Basic: $49/organization/month, 5 Users.
• Standard: $87/organization/month, 50 Users.
• Professional: $175/organization/month, 100 Users.
• Enterprise: $350/organization/month, 250 Users.

Future Comparison

Alright, let’s dive into the core of Bitrix24 vs SugarCRM.

We’re comparing key features to help you decide which CRM software better fits your needs.

This breakdown focuses on practical differences for solid customer relationship management.

1. Dashboard Customization

• SugarCRM: SugarCRM offers a highly customizable dashboard. With various widgets and layouts, you can tailor it to show exactly the data you need.
• Bitrix24: Offers a more pre-set dashboard, though it’s still adaptable. It might be quicker to get started, but less flexible long-term.

2. Ease of Use and User Interface

• SugarCRM: Can have a steeper learning curve, especially for new users. Its depth means more training may be needed.
• Bitrix24: Generally considered more intuitive, with a modern interface. This contributes to its overall ease of use.

3. Module Variety and Functionality

• SugarCRM has robust modules for sales, marketing, and service and is built for complex business processes.
• Bitrix24: Combines CRM with project management, collaboration tools, and website building. This all-in-one approach is a key differentiator.

4. On-Premise and Cloud Deployment

• SugarCRM: Provides flexible deployment options, including on-premise installations. This is great for businesses with strict data security needs.
• Bitrix24: Primarily a cloud-based solution, though it does offer an on-premise option. This cloud focus makes it accessible and scalable.

5. Customer Support and Training

• SugarCRM: Relies heavily on its partner network for customer support. This can mean varied levels of assistance.
• Bitrix24: Offers direct support, including online chat, phone, and email. They also offer a large knowledge base.

6. Sales Funnel Management

• SugarCRM provides deep funnel analysis and reporting. It allows you to track every stage of the sales process in detail.
• Bitrix24: Offers visual sales funnels, but they might not be as granular as SugarCRM’s.

7. Third-Party Integrations

• SugarCRM has a large marketplace of third-party integrations, which allows you to connect it with many other business tools.
• Bitrix24: Also integrates with various tools, but its strength is its built-in features. Fewer integrations may be needed.

What to Look For When Choosing The Right CRM Tool?

• Consider your team’s Google Workspace reliance.
• Evaluate the need for deep customization.
• Factor in long-term scalability and the size of the company.
• Assess the importance of the mobile accessibility for your team.
• Think about the complexity of your current sales management process.
• Analyze your budget against the requirements of each CRM software.
• Determine the level of vendor support you’ll need.

Final Verdict

So, which one wins?

It’s tough, but we lean towards Bitrix24. 

It’s just easier to use, especially if you’re new to CRM. 

Plus, it has many tools in one place. SugarCRM is powerful, but it can be overwhelming.

We’ve used both, and for most businesses, Bitrix24 gets you going faster.

Want a CRM that’s simple but strong?

Bitrix24 is our pick. 

Trust us, and we’ve done the work, so you don’t have to.

More of SugarCRM

Here’s a brief comparison of SugarCRM with these software solutions:

• SugarCRM vs Gohighlevel: SugarCRM is a comprehensive CRM focused on sales, marketing, and service, offering extensive customization; GoHighLevel is an all-in-one platform for agencies, emphasizing marketing automation, lead generation, and sales tools.
• SugarCRM vs Pipedrive: SugarCRM provides broad customization and flexible deployment for various business needs; Pipedrive is a sales-focused CRM with a visual pipeline, prioritizing ease of use for small to medium businesses.
• SugarCRM vs Keap: SugarCRM offers robust, highly customizable CRM features for sales and marketing automation, scaling for larger teams; Keap (formerly Infusionsoft) is a marketing automation and sales CRM designed primarily for small businesses.
• SugarCRM vs ActiveCampaign: SugarCRM focuses on extensive sales management and customization for complex pipelines; ActiveCampaign excels in user-friendly marketing automation, email campaigns, and lead segmentation.
• SugarCRM vs HubSpot: SugarCRM provides deep customization and flexible deployment for tailored solutions; HubSpot offers an intuitive, integrated suite of marketing, sales, and service tools known for its ease of use.
• SugarCRM vs Clickfunnels: SugarCRM is a robust customer relationship management platform; ClickFunnels is a specialized tool for building sales funnels, landing pages, and automating sales processes.
• SugarCRM vs Folk: SugarCRM is a powerful, customizable CRM for comprehensive business needs; Folk is a modern, collaborative contact management tool that emphasizes simplicity and ease of use.
• SugarCRM vs Instantly: SugarCRM offers a broad CRM solution for sales force automation and customer management; Instantly specializes in automated cold email outreach and lead generation campaigns.
• SugarCRM vs ClickUp: SugarCRM is a dedicated CRM for sales, marketing, and service automation; ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
• SugarCRM vs Monday: SugarCRM offers extensive customization and robust automation for sales and marketing; Monday CRM provides highly visual, customizable workflows for various business processes, including CRM.
• SugarCRM vs Capsule CRM: SugarCRM delivers a highly customizable and scalable CRM with advanced features; Capsule CRM is a simpler, more affordable contact management solution for small to medium-sized businesses.
• SugarCRM vs Insightly: SugarCRM offers extensive customization for complex sales processes and reporting; Insightly combines CRM with project management, focusing on ease of use for small to medium businesses.
• SugarCRM vs Freshsales: SugarCRM provides deep customization and advanced automation for sales and marketing; Freshsales CRM offers an intuitive interface with AI-powered lead scoring and integrated sales automation.
• SugarCRM vs Salesforce: SugarCRM offers an open-source option with significant customization potential; Salesforce is a leading cloud-based CRM with extensive features, broad integrations, and a vast ecosystem, albeit at a higher complexity.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
• Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
• Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
• Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
• Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.

Frequently Asked Questions