Struggling to pick the best remote access software for your business?
You’re not alone.
Many companies find themselves in a bind when choosing between powerful tools like RealVNC Connect and GoTo Resolve.
Both offer solutions for connecting to computers from afar.
We’ll look at RealVNC Connect vs GoTo Resolve features so that you can make an informed decision.
Overview
We’ve thoroughly tested both RealVNC Connect and GoTo Resolve, putting them through their paces in various real-world scenarios.
This hands-on experience has allowed us to draw direct comparisons and highlight their key differences.
Want robust, secure remote access for your business? Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $29.75/monthly.
Key Features:
- Cross-platform support
- End-to-end encryption
- Direct and cloud connectivity
Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $23/monthly.
Key Features:
- Asset Management
- Unattended Access
- Patch Management
What is RealVNC Connect?
RealVNC Connect lets you access computers from anywhere.
It’s like being right in front of your machine, even if you’re miles away.
This tool is great for both personal use and helping others with their tech issues.
Also, explore our favorite RealVNC Connect alternatives…
Want robust, secure remote access for your business? Try it now!
Key Benefits
- Direct Access: Connect straight to your machines.
- Cross-Platform: Works on many devices.
- High Security: Encrypts your connections.
- Team Support: Helps many users at once.
- Flexible Licensing: Pay for what you need.
Pricing
VNC Connect has different plans.
- Premium: $29.75/month
- Plus: $16.50/month
- Essential: $8.25
Pros
Cons
What is GoTo Resolve?
GoTo Resolve is a powerful tool for IT support.
It combines remote access with other helpful features, making it an all-in-one solution for managing computer issues.
It helps you fix problems quickly and keep systems running smoothly.
Also, explore our favorite GoTo Resolve alternatives…
Ready to simplify your IT support? Try GoTo Resolve now!
Key Benefits
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
Pricing
GoTo Resolve has clear pricing. Here’s what you get:
- Remote Access: $23/month
- Remote Support Plus: $44/month
- Standard Endpoint Management: $57/month
- Premium Endpoint Management: Contact for pricing
Pros
Cons
Feature Comparison
Let’s compare RealVNC Connect and GoTo Resolve side-by-side.
We’ll examine their core features to help you see which one best meets your needs for remote access and IT management.
1. Remote Access Capabilities
- RealVNC Connect: This tool excels at providing direct, secure access to a remote computer. It allows you to control the desktop as if you were sitting right there. You can set up unattended access for machines that are always on.
- GoTo Resolve: GoTo Resolve also offers robust remote access. It’s designed for quick remote support sessions, and you can easily connect to an endpoint, even for ad-hoc help.
2. Ease of Use
- RealVNC Connect: Many user reviews highlight the ease of use for RealVNC Connect. Its interface is straightforward, making it simple to connect remotely.
- GoTo Resolve: GoTo Resolve is also user-friendly, especially for initiating real-time support. Its integrated platform aims to simplify the overall IT management experience.
3. Deployment
- RealVNC Connect: Deployment of VNC Connect is generally simple. You install the software on the remote computer you wish to access.
- GoTo Resolve: GoTo Resolve offers flexible deployment options. It can be quickly set up for clientless remote support, which is great for on-demand help.
4. Advanced IT Features
- RealVNC Connect: While strong in core remote access, RealVNC Connect focuses primarily on direct control. It includes features like screen sharing and file transfer.
- GoTo Resolve: This is where GoTo Resolve shines. It provides a suite of advanced IT features, including patch management, automated tasks, and in-depth diagnostics.
5. Security & Permissions
- RealVNC Connect: RealVNC Connect emphasizes strong security. You can set specific permission levels for users, and it offers robust encryption for all remote sessions.
- GoTo Resolve: GoTo Resolve is built with a zero-trust architecture. It includes multi-factor authentication and granular admin controls to verify access.
6. Support & Knowledge Base
- RealVNC Connect: RealVNC provides a comprehensive knowledge base and direct customer support software.
- GoTo Resolve: GoTo Resolve offers integrated helpdesk functionality. Its features, such as conversational ticketing, aim to streamline troubleshooting.
7. Overall Ranking
- RealVNC Connect: Based on various metrics and user reviews, RealVNC Connect often holds a solid ranking for reliable, secure remote access.
- GoTo Resolve: GoTo Resolve generally ranks higher for its comprehensive IT management features, making it a strong contender for businesses needing more than just basic remote control.
What to Look for When Choosing Remote Access Software?
- Security: Is the connection encrypted? Can you set strong passwords?
- Features: Do you need just a remote control or file transfer, chat, or system diagnostics?
- Ease of Use: Is it simple to set up and for your users to understand?
- Compatibility: Does it work with all your operating systems (Windows, Mac, Linux, mobile)?
- Pricing: Does it fit your budget, both now and as you grow?
- Reliability: Is the connection stable? Are there frequent disconnections?
- Support: What kind of help is available if you run into problems?
Final Verdict
So, which one should you choose? Our pick is GoTo Resolve for most businesses.
While RealVNC Connect is great for simple remote access, GoTo Resolve offers much more.
It’s like an entire IT toolkit in one package.
You get a strong remote control plus tools for automation, patch management, and a helpdesk.
We’ve thoroughly tested both. GoTo Resolve helps you manage and fix problems faster.
If you need a comprehensive solution that goes beyond basic remote access.
GoTo Resolve is the stronger choice.
More of RealVNC Connect
Here’s how RealVNC Connect vs other leading remote access tools stack up, highlighting their standout features:
- RealVNC Connect vs Getscreen: Getscreen offers quick, browser-based access, simplifying support for non-tech-savvy users.
- RealVNC Connect vs TeamViewer: TeamViewer provides robust, all-in-one remote connectivity and comprehensive multi-device support.
- RealVNC Connect vs AnyDesk: AnyDesk is known for its blazing-fast connections and highly efficient remote desktop performance.
- RealVNC Connect vs Splashtop: Splashtop excels with high-definition streaming, ideal for graphic-intensive tasks and media.
- RealVNC Connect vs RemotePC: RemotePC offers cost-effective remote access with strong file transfer capabilities.
- RealVNC Connect vs ISL Online: ISL Online specializes in secure, flexible multi-device management and on-demand support.
- RealVNC Connect vs BeyondTrust: BeyondTrust provides advanced security and privileged access management for enterprise environments.
More of GoTo Resolve
Here’s how GoTo Resolve vs other leading remote access tools stack up, highlighting their standout features:
- GoTo Resolve vs Getscreen: Getscreen offers quick, browser-based access, great for on-demand, clientless support.
- GoTo Resolve vs TeamViewer: TeamViewer provides a comprehensive suite of remote access, meetings, and collaboration tools.
- GoTo Resolve vs AnyDesk: AnyDesk is known for its high-performance, low-latency remote connections, prioritizing speed.
- GoTo Resolve vs Splashtop: Splashtop excels in high-definition streaming, perfect for creative professionals and media.
- GoTo Resolve vs RemotePC: RemotePC offers cost-effective remote access with strong unattended access capabilities.
- GoTo Resolve vs ISL Online: ISL Online provides self-hosted options and robust security for on-premise deployments.
- GoTo Resolve vs BeyondTrust: BeyondTrust focuses on privileged access management and advanced enterprise-level security.
Frequently Asked Questions
Is RealVNC Connect good for personal use?
Yes, RealVNC Connect is very suitable for personal use. It’s straightforward for accessing your computer remotely or helping a friend or family member with basic tech issues.
Does GoTo Resolve include a ticketing system?
Yes, GoTo Resolve features an integrated ticketing system. This helps IT teams track, manage, and resolve support requests efficiently, centralizing communication and problem-solving.
Can I transfer files with both solutions?
Yes, both RealVNC Connect and GoTo Resolve allow for file transfer between the local and remote computers during a session, making it easy to share necessary documents or software.
Which is better for large businesses, RealVNC Connect or GoTo Resolve?
GoTo Resolve is generally better for large businesses due to its comprehensive IT management features, such as automation and patch management, which go beyond remote access.
Is GoTo Resolve the same as LogMeIn Resolve?
GoTo Resolve is the rebranded and updated version of what was formerly known as LogMeIn Resolve. It maintains and expands upon the core functionalities of its predecessor.
