Choosing the right CRM can feel like picking out a new car.
Overwhelmed by options? You’re not alone.
A good CRM is essential for organizing contacts, tracking deals, and boosting sales.
Two popular choices are Pipedrive and Capsule CRM. Both offer great features, but which one is the best overall?
In this Pipedrive vs Capsule CRM matchup, we’ll discuss the pros & cons of each to help you decide which is the best fit for your sales needs in 2025.
Overview
We’ve spent weeks testing Pipedrive and Capsule CRM to give you the most accurate comparison.
We’ve explored their features, analyzed their pricing, and considered their strengths and weaknesses.
Now, let’s dive into this detailed overview to help you make the right choice.
Want a simple, effective way to manage your sales pipeline? Start your 14-day free trial of Pipedrive and see the difference!
Pricing: It has a free plan. Paid plan starts at $14/month
Key Features:
- Customizable pipelines
- Sales automation
- Reporting and insights
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
Pricing: It has a free plan. The premium plan starts at $18/month.
Key Features:
- Contact Management
- Sales Pipeline
- Task Management
What is Pipedrive?
Ever feel like your sales process is all over the place? Pipedrive helps you get organized.
It’s a CRM that focuses on, you guessed it, your pipeline!
Think of it as a visual map of your sales journey. You can see where all your deals are and what needs to happen next.
Pipedrive is known for being user-friendly and having powerful features to keep your sales moving forward.
Also, explore our favorite Pipedrive alternatives…
Want a simple, effective way to manage your sales pipeline? Start your 14-day free trial of Pipedrive and see the difference!
Key Benefits
Pipedrive keeps things straightforward. Here’s what it does best:
- Visual sales pipeline: See all your deals in one place, from initial contact to closing.
- Activity reminders: Never miss a follow-up with automated reminders and notifications.
- Customizable reports: Track your sales performance with detailed reports and insights.
- Mobile app: Manage your deals and contacts on the go with their mobile app.
- Integrations: Connect Pipedrive with other tools you use, like email marketing platforms and calendars.
Pricing
- Essential: $14/user/month.
- Advanced: $24/user/month.
- Professional: $49/user/month.
- Power: $59/user/month.
- Enterprise: $79/user/month.
Pros
Cons
What is Capsule CRM?
We are looking for a CRM that’s simple and easy to use?
Capsule CRM might be your perfect match. It’s designed for small businesses that want to get started quickly.
Think of it as your digital address book but with superpowers!
You can track customer interactions, manage your sales pipeline, and collaborate with your team. All in one place.
Sounds good.
Capsule CRM focuses on the essentials, so you can spend less time fiddling with software & more time closing deals.
Also, explore our favorite Capsule CRM alternatives…
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
- Starter: $18/user/month.
- Growth: $36/user/month.
- Advanced: $54/user/month.
- Ultimate: $72/user/month.
Pros
Cons
Feature Comparison
Now for the real showdown!
Let’s compare Pipedrive and Capsule CRM head-to-head regarding some key features.
This will help you see which CRM solution best fits your needs.
1. Ease of Use
Both Pipedrive and Capsule CRM are known for being user-friendly.
However, Capsule CRM takes the lead with its incredibly intuitive interface.
Even if you’ve never used CRM software, you’ll be up and running in a few seconds.
Pipedrive is also easy to use, but it might take a bit longer to master all the features.
2. Contact Management
Capsule CRM shines when it comes to contact management.
It’s like a supercharged address book.
You can store detailed information about your potential customers, track your interactions, and even see your communications history.
Pipedrive’s contact management is solid but less comprehensive than Capsule CRM.
3. Sales Pipeline Management
Pipedrive’s bread and butter is its visual sales pipeline.
It’s a powerful tool for managing your deals and seeing where they are in the sales process.
You can easily drag & drop deals between stages & get a clear overview of your sales progress.
Capsule CRM has a sales pipeline feature but is not as visually appealing or customizable as Pipedrive’s.
4. Marketing Automation
Pipedrive offers more robust marketing automation features than Capsule CRM.
You can automate email follow-ups, lead nurturing, and social media outreach tasks.
This can free up your time to focus on closing more deals.
Capsule CRM has some basic automation features but is less advanced than Pipedrive’s.
5. Reporting and Analytics
Both platforms offer reporting and analytics to track your sales performance.
Pipedrive provides more comprehensive and customizable reports, allowing you to dive deep into your data.
Capsule CRM’s reporting is more basic but still helpful in getting a quick overview of your sales activity.
6. Integrations
Pipedrive wins the integration race.
It integrates with over 300 popular business apps, including Google Workspace, Mailchimp, and Zapier.
This allows you to connect your CRM solution with the other tools you use every day.
Capsule CRM also offers integrations, but less than Pipedrive.
7. Site Performance
While both CRMs have reliable sites, occasional hiccups can occur.
If you encounter a “verification successful waiting” message or other issues, update your browser and clear your cache.
If problems persist, contact support.
Remember, a site working correctly is crucial for accessing your CRM software and managing your sales effectively.
What to Look for in a CRM Platform?
- Your Budget: Pricing varies significantly between CRM platforms. Consider your budget and how many users you need.
- Your Business Size: Some CRMs are best suited for small businesses, while others are designed for bigger enterprises.
- Your Sales Process: Consider your current sales process and how a CRM can help you streamline it.
- Required Features: Make a list of the features that are most important to you, such as contact management, sales pipeline management, and reporting.
- Integrations: Check if the CRM integrates with your other tools, just like email marketing platforms and accounting software.
- Mobile Access: Do you need to access your CRM on the go? Make sure the platform has a mobile app or a mobile-friendly website.
- Customer Support: Choose a CRM with excellent customer support if you need help.
- Free Trial: Most CRMs offer a trial, so you can easily test them before committing to a paid plan.
Final Verdict
Choosing between Capsule CRM vs Pipedrive can be tough, but after thorough testing, Pipedrive emerges as our winner for most businesses.
Its powerful features, intuitive interface, and extensive integrations make it a true sales powerhouse.
However, if simplicity and affordability are your top priorities, Capsule CRM is still a great choice.
Remember to consider your specific needs and budget when making your final decision.
We’ve done the heavy lifting, exploring every nook and cranny of these platforms to ensure your site operates properly and efficiently.
No more getting lost in confusing menus or encountering frustrating errors (like that pesky ray ID problem!).
Trust our expertise to simply guide you towards the CRM solution to elevate your sales game.
More of Pipedrive
Here’s a comparison of Pipedrive against other CRM software:
- Pipedrive vs GoHighLevel: Pipedrive focuses on sales pipeline management, offering a clear visual flow, whereas GoHighLevel is an all-in-one platform with broader marketing and sales automation features.
- Pipedrive vs Keap: Pipedrive excels in visual sales pipeline management, while Keap specializes in robust marketing automation, lead scoring, and advanced email sequences.
- Pipedrive vs ActiveCampaign: Pipedrive is a sales-centric CRM with intuitive pipeline visualization, while ActiveCampaign prioritizes marketing automation and customer journey building.
- Pipedrive vs HubSpot: Pipedrive is a more focused sales CRM known for simplicity, while HubSpot offers a comprehensive suite of marketing, sales, and service tools, being more complex.
- Pipedrive vs ClickFunnels: Pipedrive is a sales pipeline CRM, while ClickFunnels primarily focuses on building sales funnels and landing pages, with basic CRM aspects.
- Pipedrive vs Folk: Pipedrive is strong in sales pipeline management, whereas Folk emphasizes simple contact organization and relationship building for smaller teams.
- Pipedrive vs Instantly: Pipedrive focuses on sales deal management, while Instantly specializes in cold email outreach, lead finding, and email automation.
- Pipedrive vs ClickUp: Pipedrive is a dedicated sales CRM that is excellent for pipeline tracking. ClickUp is a versatile work management platform that can also be used as a CRM and offers broader project management.
- Pipedrive vs Monday CRM: Pipedrive is a sales-focused CRM with visual pipelines, whereas Monday CRM is a highly customizable work OS that can be configured for CRM purposes and emphasizes workflow management.
- Pipedrive vs Insightly: Pipedrive specializes in sales pipeline visualization, while Insightly offers a broader CRM solution with project management, marketing automation, and more robust reporting.
- Pipedrive vs Freshsales: Pipedrive offers deep sales pipeline visualization, while Freshsales CRM provides a more complete solution with built-in phone, AI tools, and integrated marketing features.
- Pipedrive vs Salesforce: Pipedrive is user-friendly and sales-focused for SMBs, whereas Salesforce is a highly customizable, enterprise-level CRM with extensive features across sales, service, and marketing.
- Pipedrive vs Zendesk: Pipedrive emphasizes visual sales pipeline management and automation, while Zendesk primarily focuses on customer service and support. It also offers CRM capabilities with built-in communication tools.
More of Capsule CRM
Here’s a brief comparison of Capsule CRM with these software solutions:
- Capsule CRM vs Gohighlevel: Capsule CRM excels in straightforward contact management and sales pipelines, while GoHighLevel provides a comprehensive platform for sales, marketing automation, and lead generation.
- Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
- Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
- Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
- Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
- Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
- Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
- Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.
Frequently Asked Questions
Which CRM is better for small businesses?
Capsule CRM is often the better choice for small businesses due to its simplicity & affordability. It’s easy to set up and use, even with limited technical expertise.
Does Pipedrive offer a free plan?
Pipedrive doesn’t have a free plan but offers a 14-day free trial. This allows you to test all the features before committing to a paid subscription.
Can I import my existing contacts into these CRMs?
Yes, both Pipedrive and Capsule CRM allow you to easily import your existing contacts from spreadsheets or other CRM systems.
What if I need help using my CRM?
Both platforms offer customer support through email, chat, and phone. Pipedrive is known for its excellent customer service and helpful resources.
How can I ensure my CRM site properly integrates with my other tools?
Check the integration options offered by each platform to ensure your CRM site properly integrates with other tools. Pipedrive generally provides a broader range of integrations than Capsule CRM.
