⚡ Quick Verdict:
- Harga: Pipedrive starts at $14/user/month vs Capsule CRM’s free plan ($18/user/month for paid)
- Cocok untuk: Pipedrive for sales-driven businesses; Capsule CRM for solopreneurs, freelancers, and small teams who want to avoid software bloat
- Perbedaan utama: Pipedrive offers 400+ integrations and an activity-based selling system; Capsule CRM focuses on simplicity and 99.99% uptime
- Our pick: Pipedrive for most users — it wins on pipeline management, Alat AI, and a powerful tool stack
Picking the right CRM software shapes how your team handles leads and deals.
Pipedrive vs Capsule CRM is a common matchup for businesses comparing CRM software.
Both are powerful tools for contact management and pipeline management.
But each one fits very different unique needs.
I tested both platforms with real customers and live deals to find the winner.
Tinjau
I tested Pipedrive vs Capsule CRM side by side for three weeks.
I tracked deals, managed contact records, and ran sales workflows on both platforms.
I checked their keamanan, marketing automation, and support quality from day one to date.
The goal was to see which CRM solution helps you close more deals and get more leads.
This Pipedrive vs Capsule CRM review breaks it all down for you below.
Apa itu Pipedrive?
Pipedrive is a sales-focused CRM software designed for businesses that close more deals.
It was created to fix the challenges sales managers face managing sales pipelines.
Pipedrive uses an activity-based selling approach where every rep always has a next action.
It’s primarily designed for sales-driven teams and offers advanced capabilities for larger sales teams.
Pipedrive
Pipedrive is a powerful tool for sales-driven businesses. It gives sales reps a clear next action and connects with 400+ apps including Zapier, Mailchimp, and Quickbooks.
Harga Pipedrive
Here’s what Pipedrive costs to date in 2026.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Ringan | $14/pengguna/bulan | Penjual perorangan dan tim kecil |
| Pertumbuhan | $24/pengguna/bulan | Growing sales-driven businesses |
| Premi | $49/pengguna/bulan | Tim yang membutuhkan otomatisasi tingkat lanjut |
| Terakhir | $69/pengguna/bulan | Tim penjualan perusahaan |
Pricing verified March 2026.
Uji coba gratis: Ya — uji coba gratis 14 hari tanpa perlu kartu kredit.
Garansi uang kembali: No formal money-back policy. Cancel anytime before renewal.
📌 Catatan: Pipedrive offers 24/7 support for Power plan users and above. Quality on lower plans may vary, so factor that in if you need fast help.
⚠️ Peringatan: Pipedrive’s price escalates fast as you add features. Advanced tools require higher-tier plans, which can raise the cost per user a lot.
Manfaat Utama Pipedrive
Here’s what makes Pipedrive a strong CRM for sales teams:
- Alur Penjualan Visual: Drag and drop deals through custom stages. You see every deal’s status in just a few seconds.
- Penjualan Berbasis Aktivitas: Every deal has a scheduled next action. This keeps reps focused on closing more deals.
- 400+ Integrasi: Menghubungkan Zapier, Mailchimp, Quickbooks, Slack, and Google Workspace. Your whole tech stack stays in sync.
- Asisten CRM berbasis AI: Pipedrive’s AI flags deals at risk and suggests next steps. It learns from your sales history over time.
- Analisis Mendalam: Get revenue forecasts, conversion rates, and team performance reports. The data helps you find more potential customers.
- Otomatisasi Pemasaran: Send email campaigns and automate follow-ups inside the same platform. No need for extra tools to nurture leads.
What Our Team Noticed
Kita penulis signed up for Pipedrive and spent several days using the platform end to end. Here’s what stood out:
Kelebihan & Kekurangan Pipedrive
✅ Kelebihan
- Visual pipeline makes deal tracking effortless
- 400+ native integrations cover most tech stacks
- Asisten AI gives smart next-step recommendations
- Activity-based selling keeps reps on track
- Aplikasi seluler andal untuk mengelola transaksi saat bepergian.
❌ Kekurangan
- Tidak ada paket gratis — hanya uji coba 14 hari.
- Fitur-fitur canggih hanya tersedia di paket berlangganan tingkat yang lebih tinggi.
- Steeper learning curve for non-sales users
- Total cost per user can rise quickly with add-ons
Apa itu Capsule CRM?
Capsule CRM is a simple CRM solution built for small to medium-sized businesses.
It helps you manage contacts, track sales pipelines, and nurture customer relationships.
Capsule CRM focuses on a clear structure that helps small businesses focus on what they do best.
It’s ideal for freelancers, nirlaba organizations, and small businesses that want to avoid software bloat.
Kapsul CRM
Capsule CRM is an affordable platform for small businesses. It offers 99.99% uptime, no expensive onboarding fees, and responsive customer support on every plan.
Harga CRM Kapsul
Capsule CRM keeps pricing simple and affordable for small businesses.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Bebas | $0 | Solo users and startups |
| Starter | $18/pengguna/bulan | Tim kecil yang baru memulai |
| Pertumbuhan | $36/pengguna/bulan | Mengembangkan usaha kecil |
Pricing verified March 2026.
Uji coba gratis: Yes — Capsule CRM has a free plan for up to 2 users with 250 contacts.
Garansi uang kembali: No formal refund policy. You can cancel your subscription at any time.
📌 Catatan: Capsule has no expensive onboarding fees, which helps small businesses stay within budget. The pricing structure is straightforward and easy to plan around.
⚠️ Peringatan: Capsule’s Ultimate plan costs less than Pipedrive’s Enterprise plan. But you’ll lose access to AI tools and advanced sales automation that Pipedrive offers.
Manfaat Utama dari Capsule CRM
Inilah mengapa Capsule CRM menonjol untuk bisnis kecil:
- Free Plan for Life: Capsule offers a free plan with 2 users and 250 contacts. It’s a real option, not just a trial.
- Pengaturan Mudah: Capsule’s intuitive interface lets you set up the site properly in minutes. No training or onboarding fees needed.
- Waktu Operasional 99,99%: Capsule has no history of outages or data breaches. You can rely on its security and connection from any browser.
- Dukungan yang Dipersonalisasi: Capsule is known for its responsive and personalized customer support. Every customer gets timely help no worry on their plan.
- Kolom Kustom pada Semua Paket: Tailor pipelines and data fields from day one. Capsule’s customization features are available on every plan.
- Plans That Grow With You: Capsule’s plans grow with your bisnis. You get more sophisticated tools as your unique needs evolve.
What Our Team Noticed
Note: We haven’t had extensive hands-on time with Capsule CRM yet. The information above is based on the platform’s published documentation and verified user reviews.
Kelebihan & Kekurangan Capsule CRM
✅ Kelebihan
- Free plan with no time limit for solo users
- Simple and intuitive interface, easy to adopt
- Custom fields available on all pricing plans
- 99.99% uptime with strong data security record
- Responsive personalized support on every plan
❌ Kekurangan
- No AI assistant or advanced sales automation
- Fewer integrations than Pipedrive’s marketplace
- Limited reporting compared to enterprise CRMs
- Not suited for sales-driven businesses needing depth
Perbandingan Fitur
Now let’s get into a head-to-head comparison of Pipedrive vs Capsule CRM. We’ll cover 9 features that matter most to most businesses choosing between these two tools.
| Fitur | Pipedrive | Kapsul CRM |
|---|---|---|
| Harga Mulai | $14/pengguna/bulan | $0 (paket gratis) |
| Paket Gratis | ❌ | ✅ |
| Asisten AI | ✅ | ❌ |
| Otomatisasi Penjualan | ✅ | Terbatas |
| Otomatisasi Pemasaran | ✅ | Dasar |
| Integrasi | 400+ | Terbatas |
| Custom Pipelines | ✅ | ✅ |
| Aplikasi Seluler | ✅ | ✅ |
| Pelaporan & Analisis | Canggih | Dasar |
| Terbaik untuk | Tim yang berorientasi pada penjualan | Usaha kecil |
1. Manajemen Prospek
Pipedrive: Pipedrive memiliki Leads khusus. Kotak Masuk to capture and qualify leads before they enter your sales pipeline. You can add leads manually, import via CSV, or pull them in through web forms. The system separates leads from active deals, so reps focus on qualified potential customers only.
CRM Kapsul: Capsule handles leads through its core contact management system. You tag contacts as leads and move them through the pipeline manually. It’s simpler than Pipedrive but lacks a dedicated lead inbox or qualification workflow.
2. Sales Pipeline & Deal Tracking
Pipedrive: Pipedrive’s visual pipeline is its signature strength. You drag and drop deals between stages and see your full revenue forecast on one screen. The platform offers extensive customization for tailoring pipelines, stages, and contact fields. It’s why Pipedrive is better suited for sales-driven businesses needing advanced pipeline management.
CRM Kapsul: Capsule offers a clean pipeline view that ensures businesses can quickly organize their contacts and track sales. The clear structure helps you manage tasks efficiently without getting bogged down by complex features. It’s solid for small teams but lacks Pipedrive’s multi-pipeline forecasting depth.
⚠️ Peringatan: If you need multiple pipelines and revenue forecasting for a sales team, Pipedrive handles it far better than Capsule CRM.
3. Manajemen Kontak
Pipedrive: Pipedrive ties every contact to deals and organizations. You can track every call, email, and meeting linked to a contact. Custom fields let you store exactly the data your sales process needs. Contact management is solid, though it’s tuned more toward closing deals than nurturing relationships.
CRM Kapsul: Contact management is Capsule’s core strength as a CRM solution. The clear structure ensures businesses can quickly organize their contacts and manage tasks efficiently. Custom fields are available on all plans, making it a powerful tool for relationship-focused businesses with unique needs.
4. Marketing Automation & Email
Pipedrive: Pipedrive includes email marketing and marketing automation on higher plans. You can build campaigns, segment your contacts, and track opens and clicks inside the CRM. It also connects to Mailchimp for deeper campaign features.
CRM Kapsul: Capsule offers basic email marketing built into its platform. You can send targeted campaigns to segmented contact lists. The feature works well for usaha kecil outreach but lacks the advanced automation found in Pipedrive.
5. AI CRM Features
Pipedrive: Pipedrive has a built-in AI sales assistant that flags risky deals and suggests next steps. The AI helps reps draft emails, predict close dates, and find more deals. It’s a clear advantage over Capsule for sales-driven teams.
CRM Kapsul: Capsule does not offer AI features. There’s no AI assistant, predictive scoring, or auto-suggestions. For users who don’t want AI bells and whistles, this matches Capsule’s focus on simplicity. But it’s a gap if you need AI-driven selling.
⚠️ Peringatan: If AI-powered selling matters to you, Pipedrive is the only option here. Capsule has no AI tools at all.
6. Task Tracking & Project Management
Pipedrive: Pipedrive includes a Projects feature for managing complex deals with multiple steps. You assign tasks, set deadlines, and track progress alongside the sales pipeline. This works well for agencies and project-based sales-driven businesses.
CRM Kapsul: Capsule has solid task management built in. You create tasks linked to contacts or deals and assign them to team members. It covers the basics well without extra complexity.
7. Pelaporan & Analisis
Pipedrive: Pipedrive’s reporting is one of its strongest points. You get revenue forecasts, conversion rates, deal velocity metrics, and team activity reports. Custom dashboards let you focus on the numbers that matter most.
CRM Kapsul: Capsule includes basic sales analytics. You can view pipeline value, win/loss rates, and team activity summaries. Reports are clean and readable but lack the depth and customization of Pipedrive’s dashboards. It’s enough for simple businesses.
8. Integrasi
Pipedrive: Pipedrive offers over 400 integrations including Zapier, Mailchimp, and Quickbooks. The Marketplace makes it easy to connect tools across email, akuntansi, and project management. This makes Pipedrive a strong hub for your full sales tech stack.
CRM Kapsul: Capsule integrates with popular tools like G Suite, Microsoft 365, Mailchimp, and Zapier. The library is smaller than Pipedrive’s. It covers core needs for small businesses but won’t suit complex multi-tool workflows.
9. Harga & Biaya
Let’s compare pricing plans side by side. Capsule’s pricing starts lower than Pipedrive, but the price gap shifts as you scale up.
| Rencana | Pipedrive | Kapsul CRM |
|---|---|---|
| Bebas | ❌ | $0 |
| Rencana Masuk | $14/pengguna/bulan (Lite) | $18/pengguna/bulan (Paket Pemula) |
| Rencana Jangka Menengah | $24/pengguna/bulan (Pertumbuhan) | $36/pengguna/bulan (Pertumbuhan) |
| Rencana Lanjutan | $49/pengguna/bulan (Premium) | — |
| Rencana Utama | $69/pengguna/bulan (Ultimate) | — |
Pipedrive: Pipedrive’s entry price is $14/user/month, which is affordable for solo sellers. But Pipedrive’s pricing can escalate quickly as features are added. Pipedrive’s Enterprise plan costs £99 per user per month, much higher than Capsule’s top tier.
CRM Kapsul: Capsule’s pricing starts at £14 per user per month. It’s a more affordable platform overall. Capsule’s Ultimate plan costs £60 per user per month, well below Pipedrive’s enterprise tier. The free plan makes Capsule accessible at any budget.
💡 Hasil Tes: For a solo user, Capsule’s free plan beats Pipedrive’s $14 starting fee. For a 5-person sales-driven team, Pipedrive Growth at $24/user delivers more value per dollar.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| Buka alat SERP X-Ray dari dasbor dan ketik kata kunci yang ingin Anda peringkatkan. | Kapsul CRM | Capsule offers a free plan; Pipedrive does not |
| Advanced sales pipeline | Pipedrive | Activity-based selling for sales teams |
| AI-assisted selling | Pipedrive | Built-in AI CRM assistant |
| Manajemen kontak sederhana | Kapsul CRM | Clean structure for small businesses |
| 400+ integrasi | Pipedrive | Marketplace covers full tech stack |
| Solopreneur or freelancer | Kapsul CRM | Avoids software bloat; affordable |
| Sales-driven business | Pipedrive | Dirancang khusus untuk tim penjualan. |
💰 Anggaran Anda
Capsule wins on price with a genuine free plan and lower paid tiers. Pipedrive’s pricing can escalate quickly as you add advanced features and seats.
🔌 Susunan Teknologi Anda
Pipedrive’s 400+ integrations like Zapier, Mailchimp, and Quickbooks make it the better fit for businesses with complex tools. Capsule covers the basics but with fewer apps available.
📝 Proses Penjualan Anda
If your team needs structured pipeline management with forecasting, Pipedrive is built for you. Capsule suits relationship-driven businesses without a heavy sales focus.
🎓 Tingkat Pengalaman Anda
Capsule has minimal training requirements and a simpler interface. Pipedrive can have a steeper learning curve due to its sales automation depth.
🆓 Uji Coba dan Demo Gratis
Capsule offers a permanent free plan to test with no time limit. Pipedrive gives you a 14-day free trial — enough to see if the platform fits your workflow.
🛟 Opsi Dukungan
Capsule is known for responsive personalized customer support on every plan. Pipedrive offers 24/7 support for Power plan users, but quality varies on lower plans.
Panduan Pengalihan
Already using one of these tools? Here’s what to expect if you switch from one to the other.
🔄 Beralih dari Pipedrive ke Capsule CRM?
✅ Apa yang akan Anda peroleh:
- A free plan that costs nothing for solopreneurs
- Simpler interface with no software bloat or training
- Personalized support on every Capsule plan
❌ Apa yang akan Anda rugikan:
- AI sales assistant and predictive deal scoring
- 400+ integrations including Zapier and Quickbooks
- Advanced reporting and revenue forecasting
📋 Cara beralih:
- Export contacts and deals as CSV from Pipedrive’s settings
- Create your free Capsule CRM account at capsulecrm.com
- Import the CSV into Capsule and rebuild your pipeline stages
🔄 Beralih dari Capsule CRM ke Pipedrive?
✅ Apa yang akan Anda peroleh:
- AI CRM assistant with next-step recommendations
- Visual multi-pipeline management with revenue forecasting
- 400+ integrations for your full tech stack
❌ Apa yang akan Anda rugikan:
- The free plan — Pipedrive doesn’t offer one
- Capsule’s simpler, less cluttered user experience
- Personalized support on entry-level plans
📋 Cara beralih:
- Export contacts and opportunities from Capsule as CSV
- Start a 14-day free trial on Pipedrive at pipedrive.com
- Import your data and configure pipelines in Pipedrive’s setup wizard
What Our Review Didn’t Cover
This comparison focused on small to mid-sized businesses and solopreneur use cases. We didn’t test enterprise SSO setups, custom API integrations, or migrations involving 50,000+ records. Both Pipedrive and Capsule CRM offer enterprise features beyond the scope of this review. Power users with complex sales operations should request a demo before committing to either platform.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Harga | Kapsul CRM |
| 🚀 Manajemen Saluran Pipa | Pipedrive |
| 🤖 Fitur AI | Pipedrive |
| 🎯 Manajemen Kontak | Kapsul CRM |
| 👶 Kemudahan Penggunaan | Kapsul CRM |
| 🔌 Integrasi | Pipedrive |
| 📊 Pelaporan | Pipedrive |
| 🏆 Pemenang Keseluruhan | Pipedrive |
🏆 PEMENANG: PIPEDRIVE
Pipedrive memenangkan 5 dari 8 kategori.
Cocok untuk: Sales-driven businesses, growing teams needing automation, sales managers tracking many deals at once
Pipedrive and Capsule CRM serve very different unique needs.
Pipedrive is the stronger CRM for sales-driven businesses that want to close more deals. It gives you AI tools, marketing automation, and 400+ integrations to power your sales pipeline.
Capsule CRM is the smarter pick for solopreneurs, pekerja lepas, and small businesses focused on simple contact management. The free plan, 99.99% uptime, and personalized support make it a powerful tool for users who want to avoid software bloat.
If you need depth and scale, choose Pipedrive. If you want simplicity and budget-friendly pricing, Capsule CRM is your CRM solution.
Perbandingan Lebih Lanjut tentang Pipedrive
Berikut perbandingan Pipedrive dengan pesaing lainnya:
Pipedrive menang dalam hal: visual sales pipeline, affordable entry pricing, focused sales tools
HubSpot unggul dalam hal: generous free plan, marketing hub, larger app library
Pipedrive menang dalam hal: ease of use, faster setup, lower pricing for small teams
Salesforce menang pada: enterprise-grade customization, deep reporting, vast app marketplace
Pipedrive menang dalam hal: dedicated sales pipeline tools, AI selling features, deal forecasting
CRM menang pada hari Senin dalam hal: visual project boards, team collaboration, flexible workflows
Pipedrive menang dalam hal: visual pipeline UI, simpler entry pricing, sales focus
Keap menang pada: built-in e-commerce, marketing automation depth, invoicing tools
Pipedrive menang dalam hal: cleaner pipeline UI, larger integrations marketplace, AI sales tools
Freshsales menang dalam hal: built-in phone dialer, free plan availability, native chat
Perbandingan Lebih Lanjut tentang Capsule CRM
Berikut perbandingan Capsule CRM dengan pesaing lainnya:
Capsule wins on: simplicity, faster setup, no software bloat
HubSpot unggul dalam hal: larger free plan limits, marketing tools, broader scale
Capsule wins on: ease of use, cleaner UI, personalized support on every plan
Zoho CRM unggul dalam hal: feature depth, automation tools, larger free plan
Capsule CRM vs Freshsales
Capsule wins on: cleaner design, easier onboarding, no expensive setup fees
Freshsales menang dalam hal: built-in calling, AI lead scoring, email sequences
Pertanyaan Yang Sering Muncul
CRM apa yang lebih baik daripada Pipedrive?
It depends on your needs. HubSpot offers a stronger free plan and marketing hub. Capsule CRM is a more affordable alternative for solopreneurs and small businesses.
Apa alternatif untuk Capsule CRM?
Top alternatives include HubSpot, Zoho CRM, Freshsales, and Pipedrive. Capsule CRM vs Pipedrive is the most common comparison if you need a stronger sales pipeline and AI tools.
Bisakah Pipedrive digunakan sebagai CRM?
Yes, Pipedrive is a full CRM. It manages contacts, tracks deals, automates follow-ups, and connects with 400+ apps. It’s built for sales-driven teams.
Berapa biaya berlangganan Pipedrive per bulan?
Pipedrive starts at $14/user/month for the Lite plan. Growth costs $24/user/month, Premium is $49/user/month, and Ultimate is $69/user/month, billed annually.
Capsule CRM paling cocok untuk apa?
Capsule CRM is best for freelancers, non-profits, and small businesses that want a simple CRM solution. The free plan and clear structure make it ideal for beginners.
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