Hoe zet je Salesforce in voor verkoopsucces in 2026?

Snelstart

Deze handleiding behandelt alle Salesforce-functies:

• Aan de slag — Create your account and finish basic setup
• Hoe gebruik je een CRM-platform? — Keeps accounts, contacts, and deals in one record system.
• Hoe automatisering te gebruiken — Runs repetitive tasks such as alerts, updates, and reminders.
• Hoe Analytics te gebruiken — Builds reports on leads, conversion rates, and pipeline health.
• Hoe Track Klantenservice te gebruiken — Logs and routes customer issues through Service Cloud cases.
• Hoe gebruik je e-mailtemplates? — Sends repeatable messages with merge fields and one shared format.
• Hoe AI-automatisering te gebruiken — Scores leads and recommends the next best action per deal.
• Hoe Agentforce te gebruiken en AI-appontwikkeling — Builds AI agents and custom apps on your existing data.
• Hoe marketing en reclame effectief in te zetten — Plans campaigns and links marketing spend to closed revenue.
• Hoe Visual Analytics te gebruiken — Turns saved reports into shared dashboards and charts.

Benodigde tijd: 5 minuten per film

Ook in deze handleiding: Professionele tips | Veelgemaakte fouten | Probleemoplossing | Prijzen | Alternatieven

Waarom zou je deze gids vertrouwen?

I’ve run Salesforce for three years across sales and support teams.

Every screen below comes from real hands-on work, not vendor marketing.

Salesforce is the most used CRM tool in business software today.

In today’s world, customers expect fast answers on their preferred channel.

It is a powerful tool for handling customer relationships at that scale.

Most salesforce users only touch a small slice of it.

This guide shows how to use Salesforce feature by feature.

Stap voor stap, met screenshots en professionele tips.

Salesforce-handleiding

This How to Use Salesforce tutorial walks through salesforce basics first, then the parts that make you fast.

You will see exactly how Salesforce works in daily use.

Most Salesforce work happens inside records, reports, and dashboards.

Salesforce

Run sales, service, and marketing on a single platform. Salesforce keeps customer gegevens, deals, and support cases in one place. Start free and connect your first records in minutes.

PROBEER SALESFORCE NU →

LEES DE VOLLEDIGE RECENSIE →

ALTERNATIEVEN VOOR SALESFORCE →

Aan de slag met Salesforce

Finish this one-time setup before using any feature below.

Het duurt ongeveer drie minuten.

Stap 1: Maak uw account aan

Go to the Salesforce website and click Start Free Trial.

Enter your work email and pick your main use case.

✓ Controlepunt: Controleer uw inbox for the login link.

Step 2: Open Your Org in the Browser

Salesforce infrastructure runs on cloud computer, so nothing gets installed.

Log in and set your password and beveiliging question.

✓ Controlepunt: You should land on the Sales Cloud home page.

Step 3: Finish Initial Setup

Add your company details, then invite two colleagues as salesforce users.

Import a small contact list to test the field mapping.

Hoe gebruik je het Salesforce CRM-platform?

CRM-platform lets you store every account, contact, and deal inside one CRM tool.

Here’s how to use it, step by step.

Step 1: Open Sales Cloud

Click the app launcher and pick Sales Cloud.

This is where daily contact management happens.

Step 2: Create an account record

Hit New on the Accounts tab and fill the company fields.

Zo ziet het eruit:

✓ Controlepunt: The new account appears at the top of your recent items.

Step 3: Log the first activity

Add a call, email, or task to the record timeline.

One record page gives a holistic view of that account.

Hoe Salesforce Automation te gebruiken

Automatisering lets you hand off repetitive tasks like field updates, alerts, and follow-up reminders.

Here’s how to use it, step by step.

Step 1: Open Flow Builder

Search Flows in Setup and click New Flow.

Older orgs may still show Process Bouwer hier.

Stap 2: Kies een trigger

Choose a record-triggered flow and select the object you want watched.

Zo ziet het eruit:

✓ Controlepunt: The flow status switches from Draft to Active.

Step 3: Add the action

Add an update, task, or email alert, then activate the flow.

Automation like this is the fastest way to increase efficiency.

Hoe Salesforce Analytics te gebruiken

Analyses lets you build reports on leads, conversion rates, and pipeline movement in minutes.

Here’s how to use it, step by step.

Step 1: Start a new report

Open the Reports tab and choose a report type.

Start with Opportunities for sales funnel questions.

Step 2: Group and filter

Group by stage or owner, then filter the date range.

Zo ziet het eruit:

✓ Controlepunt: Row counts and totals update as you change filters.

Step 3: Save and share

Save the report to a shared folder your sales teams can open.

Shared numbers keep sales marketing handoffs honest.

How to Track Salesforce Customer Support

Klantenservice volgen lets you log, route, and close customer issues inside Salesforce Service Cloud.

Here’s how to use it, step by step.

Step 1: Switch to Service Cloud

Open the app launcher and select Service.

Cases sit at the centre of Service Cloud.

Step 2: Create a case

Click New Case, link the contact, and set priority.

Zo ziet het eruit:

✓ Controlepunt: The case shows an owner and a case number.

Step 3: Set an assignment rule

Route new cases to the right queue in Setup.

Fast case closure does more for customer retention than discounts.

Hoe Salesforce-e-mailtemplates te gebruiken

E-mailtemplates lets you send a consistent experience across every outbound message your reps write.

Here’s how to use it, step by step.

Stap 1: Open e-mailsjablonen

Find Email Templates in the app launcher and click New.

Pick a folder your team can reach.

Step 2: Write the body

Add merge fields for name, company, and purchase history.

Zo ziet het eruit:

✓ Controlepunt: Merge fields fill in with real customer data before you send.

Step 3: Send from a record

Open a contact, click Email, then insert the template.

Better wording will improve customer engagement on every reply.

Hoe Salesforce AI-automatisering te gebruiken

AI-automatisering lets you score leads and surface the next best action.

Here’s how to use it, step by step.

Step 1: Turn on Einstein

Search Einstein in Setup and enable lead scoring.

Scoring needs a few months of closed records.

Step 2: Add the score field

Drop the Einstein score onto your lead list view.

Zo ziet het eruit:

✓ Controlepunt: Each lead shows a score and the reasons behind it.

Step 3: Act on the guidance

Work high scores first and read the upsell prompts.

Sharper targeting lifts sales productivity without hiring more reps.

How to Use Salesforce Agentforce and AI App Developer

Agentforce en AI-app Ontwikkeling lets you build custom apps and AI agents.

Here’s how to use it, step by step.

Step 1: Open Agentforce Builder

Search Agentforce in Setup and start a new agent.

Salesforce applications share one data model, so setup is short.

Step 2: Give it topics

Define the topics and actions the agent is allowed to run.

Zo ziet het eruit:

✓ Controlepunt: The preview panel answers using your real records.

Step 3: Test then publish

Run sample questions, fix gaps, then publish to a channel.

Agents handle routine questions, so reps engage customers instead.

How to Use Salesforce Marketer & Advertiser

Marketing & Reclame lets you plan marketing campaigns and tie spend back to closed revenue.

Here’s how to use it, step by step.

Step 1: Create a campaign

Open the Campaigns tab and add a webinar or email campaign.

Campaign hierarchies keep related marketing efforts together.

Step 2: Add members

Load leads and contacts into the campaign member list.

Zo ziet het eruit:

✓ Controlepunt: Influenced revenue appears on the campaign record.

Step 3: Turn on Campaign Influence

Enable it in Setup to split credit across customer touchpoints.

Campaign reports show which programs bring in new customers.

How to Use Salesforce Visual Analyzer

Visuele analyse lets you turn saved reports into dashboards your team reads daily.

Here’s how to use it, step by step.

Stap 1: Een dashboard maken

Open the Dashboards tab and click New Dashboard.

Each component pulls from a saved report.

Step 2: Add components

Add charts for pipeline, conversion rates, and open cases.

Zo ziet het eruit:

✓ Controlepunt: Charts render with data instead of an empty placeholder.

Step 3: Schedule a refresh

Set a daily refresh and subscribe the people who need it.

Shared dashboards keep every team on the same page.

Salesforce Pro Tips en Sneltoetsen

After three years of using Salesforce daily, these save the most time.

Toetsenbord sneltoetsen

Verborgen functies die de meeste mensen over het hoofd zien

• Split view: Turn it on in list views to work a queue without losing your place.
• List view charts: Click the chart icon for instant totals with no report builder.
• Login as user: Admins can see exactly what salesforce users see when adoption drops.

Veelvoorkomende Salesforce-fouten die je moet vermijden

Mistake #1: Skipping data hygiene

Mistake #2: Making every field required

Mistake #3: Building automation with no plan

Probleemoplossing voor Salesforce

Problem: You can’t see a record other people can see

Oorzaak: Sharing settings and role hierarchy control record visibility.

Repareren: Ask your admin to check the sharing rules on that object.

Problem: A flow fails with an error email

Oorzaak: A required field is empty or a validation rule blocks the update.

Repareren: Open the flow error email, read the failed element, then fix that field.

Problem: Reports return zero rows

Oorzaak: The report type or the date filter is wrong.

Repareren: Reset the date range to All Time and confirm the report type first.

Trailhead courses are written with industry experts and cost nothing.

Large migrations can also bring in the Salesforce professional services team.

📌 Opmerking: The Salesforce community usually answers faster than a support ticket.

Wat is Salesforce?

Salesforce is cloud based customer relationship management software for sales, service, and marketing.

Salesforce calls itself the Customer Company, and the product covers far more than contact records.

Think of it as one shared filing cabinet that every department can read.

Salesforce services connect departments so nobody works from a stale spreadsheet.

Bekijk dit korte overzicht:

Het omvat de volgende belangrijke kenmerken:

• CRM-platform: Keeps accounts, contacts, and deals in one record system.
• Automatisering: Runs repetitive tasks such as alerts, updates, and reminders.
• Analysegegevens: Builds reports on leads, conversion rates, and pipeline health.
• Volg de klantenservice: Logs and routes customer issues through Service Cloud cases.
• E-mailtemplates: Sends repeatable messages with merge fields and one shared format.
• AI-automatisering: Scores leads and recommends the next best action per deal.
• Agentforce and AI App Development: Builds AI agents and custom apps on your existing data.
• Marketing & Reclame: Plans campaigns and links marketing spend to closed revenue.
• Visuele analyse: Turns saved reports into shared dashboards and charts.

That mix of tools is why customer engagement improves within the first quarter.

Salesforce helps improve customer relationships by keeping every touch on one timeline.

Mapping customer journeys gets simple once activity is logged automatically.

The payoff is a better customer experience for buyers and agents alike.

Voor een volledige recensie, zie onze Salesforce-recensie.

Salesforce-prijzen

Dit zijn de kosten van Salesforce in 2026:

Gratis proefperiode: Yes, 30 days with no credit card.

Geld-terug-garantie: No, but plans are billed annually with no long lock-in.

💰 Beste prijs-kwaliteitverhouding: Professional — forecasting and full reports without the Enterprise price.

Salesforce versus alternatieven

How does Salesforce compare against other CRM systems? Here is the short version.

Bekijk deze vergelijking:

Snelle keuzes:

• Beste overall: Salesforce — it scales from ten reps to ten thousand.
• Beste budget: Zoho CRM — the cheapest seat that still handles a sales funnel.
• Het meest geschikt voor beginners: HubSpot — the shortest path from signup to first deal.
• Best for customer support: Salesforce Service Cloud — cases, queues, and SLAs in one console.

🎯 Alternatieven voor Salesforce

Looking for Salesforce alternatives? These four come up most often.

• 🚀 HubSpot: Easier onboarding and free CRM software for small teams that want fast setup.
• 💰 Zoho CRM: Lowest cost per seat, with a wide bundle of business software attached.
• 🎯 Pijpleiding: A pipeline-first CRM tool that sales teams can learn in an afternoon.
• 👶 Freshsales: Beginner-friendly CRM systems with built-in phone, chat, and AI scoring.

Voor de volledige lijst, zie onze Salesforce-alternatieven gids.

⚔️ Salesforce vergeleken

Hieronder een vergelijking van Salesforce met de concurrenten:

• Salesforce versus HubSpot: HubSpot wins on ease and price. Salesforce wins on depth, custom apps, and reporting.
• Salesforce versus Zoho CRM: Zoho CRM costs far less. Salesforce scales better once processes get complicated.
• Salesforce versus Pipedrive: Pipedrive is simpler for pure selling. Salesforce covers service, marketing, and analytics too.
• Salesforce versus Freshsales: Freshsales is quicker to launch. Salesforce offers more room to grow later.

Begin nu met het gebruik van Salesforce.

Je hebt geleerd hoe je alle belangrijke Salesforce-functies kunt gebruiken:

• ✅ CRM-platform
• ✅ Automatisering
• ✅ Analyse
• ✅ Klantenservice volgen
• ✅ E-mailtemplates
• ✅ AI-automatisering
• ✅ Agentforce en AI-appontwikkeling
• ✅ Marketing & Reclame
• ✅ Visuele analyses

Volgende stap: Pick one feature and try it today.

Most people start with the CRM Platform.

Het duurt minder dan vijf minuten.

Veelgestelde vragen

Wat is Salesforce en hoe gebruik je het?

Salesforce is cloud-based CRM software. You create accounts and contacts, then log customer interactions. Deals move through stages, and reports show the results.

Is Salesforce gebruiksvriendelijk voor beginners?

The basics are easy, but admin work is not. Most beginners handle records and reports in a week. Flows and permissions need real training.

Kan ik Salesforce gratis leren?

Yes. Trailhead is the free learning platform from Salesforce. It has training videos, hands-on modules, and a free developer org for practice.

Hoe lang duurt het om Salesforce te leren?

Daily use takes about one week. Admin skills take two to three months of steady practice. Certification prep usually takes longer.

How is Salesforce used as a CRM?

It stores customer data on one platform and tracks every deal and case. It also automates repetitive tasks and reports on customer activity.