⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Salesmate starts at $23/user/month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales for teams that want Freddy AI scoring and built-in phone. Salesmate for teams that need deep customization and 700+ integrations.
- 주요 차이점: Freshsales is one piece of the Freshworks suite. Salesmate is a standalone CRM built to bend around your sales process.
- 저희가 선택한 제품: Freshsales CRM for most small and medium sized businesses, because you get AI scoring and multichannel calling at a lower entry price.
The cheaper CRM here is not the weaker one.
Freshsales CRM costs less than half of what Salesmate charges to start.
But price is the smallest difference between these two.
One is built as part of a bigger suite. The other is built to be reshaped.
That single choice changes how your sales teams will work every day.
개요
This Freshsales CRM vs Salesmate comparison covers pricing, features, 오토메이션그리고 사용 편의성.
We also break down which sales team each platform actually fits.
우리의 작가 spent hands-on time inside Salesmate directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
Every price below is checked against each vendor’s current published rates.
Freshsales CRM이란 무엇인가요?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks lineup.
The software centralizes customer data and keeps a full history of every touchpoint.
Freddy AI scores leads, flags deal risk, and suggests the next best action.
Phone, email, chat, and SMS all sit inside one unified 받은 편지함.
Freshworks says over 67,000 customers worldwide use its products.
🏆 우승: Freshsales CRM
Freddy AI ranks your hottest leads before you open the app. Calling, email, and chat run from one screen. The 21-day free trial covers every tier.
Freshsales CRM 가격
Three paid tiers, priced per user. Here is the breakdown.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | Small teams starting their first CRM |
| 찬성 | 사용자당 월 39달러 | Growing teams that need sales sequences |
| 기업 | 사용자당 월 59달러 | Larger teams needing custom reports and 심사 로그 |
Pricing verified September 2026.
무료 체험: 21 days on every tier, with no credit card required to create a new account.
환불 보장: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 메모: Freshsales pricing has fallen sharply over the years and now sits two to three times lower than earlier rates. There is also a free tier for up to 3 users with most core features included.
⚠️ Pricing conflict disclosed: Our research notes list the entry plan at $11/user/month and Enterprise at $71/user/month. Our verified CSV records $9 and $59. We use the CSV figures throughout this article. Check the Freshsales website before you buy, since regional pricing and paid add ons can shift the total.
Freshsales CRM의 주요 이점
Here is what makes this crm software worth a look:
- Freddy AI scoring: Ranks leads by behavior and profile, which lifts conversion rates. It also predicts deal risk and recommends the next move.
- 360도 고객 관점: One timeline shows every call, email, and note. You stop hunting across tabs for context.
- 시각적 파이프라인 관리: Kanban boards let you track deals and spot bottlenecks fast.
- 옴니채널 도달 범위: Email, phone, WhatsApp 사업, Facebook Messenger, and LINE all connect to the same record.
- Suite integration: It links tightly with other Freshworks products such as Freshdesk and Freshmarketer for marketing automation.
- Mobile app with offline access: iOS and Android apps log calls and hold data when the connection drops.
- Support on every plan: 24/5 phone, chat, and email help, not just on the top tier.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation, the Freshworks website, and user reviews. Reviewers on Capterra and G2 rate it around 4.5/5, while the most common complaint is cluttered navigation and pages that take longer than a few seconds to load in the browser.
Freshsales CRM의 장점과 단점
✅ 장점
- Growth plan starts at $9/user/month, cheaper than Salesmate’s entry tier
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- 21-day free trial on every pricing tier
- Built-in phone, email, chat, and SMS inside one unified inbox
- Connects tightly with other Freshworks products like Freshdesk and Freshmarketer
❌ 단점
- Cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- Loading... 세일즈포스
- Native connectors outside the Freshworks suite are limited
Salesmate란 무엇인가요?
Salesmate CRM is a cloud-based platform for sales, marketing, and support.
It replaces several disconnected systems, so teams save time and save money.
Contact and Deal Intelligence pulls emails, calls, and notes into one view of customer interactions.
Sandy AI drafts emails, summarizes calls, and qualifies leads.
The whole platform is customizable, so you can shape it around your sales process.
Startups, Fortune 500 accounts, SaaS firms, healthcare, and more than one 부동산 company all use it.
Runner Up: Salesmate
Bend the pipeline, fields, and automation around how you already sell. Over 700 apps connect, including Google Apps and Microsoft Apps. Fifteen days free, no card.
세일즈메이트 가격 책정
Salesmate runs tiered plans priced per user. Here is what each one costs.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기초적인 | 사용자당 월 23달러 | Small teams running a single pipeline |
| 찬성 | 사용자당 월 39달러 | Teams that need automation journeys and sales forecasting |
| 사업 | 사용자당 월 63달러 | 맞춤형 워크플로우가 필요한 대기업 |
Pricing verified September 2026.
무료 체험: 15 days, with no credit card asked for at signup.
환불 보장: No published refund window. Salesmate runs a Black Friday promotion with 10% off annual plans, so timing your purchase can save money.
📌 메모: An Enterprise tier sits above Business with custom pricing. Built-in calling is included, but call minutes and phone numbers are billed as add ons on top of your seat cost.
⚠️ 경고: Some users report that Salesmate can delete leads when a payment is missed. Keep an export of your customer data on file and set a billing reminder before your renewal date.
세일즈메이트의 주요 이점
Here is where Salesmate’s platform earns its seat price:
- 700개 이상의 연동 기능: 자피어 integrations, Google Apps, Microsoft Apps, and Slack all connect. Working inside Gmail is a huge plus for reps who live in their inbox.
- 샌디 AI: Handles admin work like drafting emails and summarizing calls, so reps get back to selling.
- 자동화 여정: Multi-channel drip campaigns and follow ups run without anyone chasing them.
- 회의 일정 관리자: Prospects book meetings online, which kills the back-and-forth email thread.
- Automatic data entry: Contacts get enriched and every message is logged, with email tracking built in.
- 내장 통화 기능: Call recording and voicemail drops sit inside the same screen as your deals.
- 팀 협업: Tag teammates, share notes, and keep the full communication history attached to the record.
The homepage shows how the pipeline view is laid out before you sign up.
우리 팀이 발견한 점
Our writer created a new account on Salesmate and worked through pipeline setup, email templates, and the mobile app. Here is what stood out from that hands-on time:
세일즈메이트의 장점과 단점
✅ 장점
- Over 700 app integrations, far more than Freshsales offers
- Customer service is frequently praised as fast and helpful
- Fully customizable to match unusual sales processes
- Meeting scheduler and web forms are included, not paid extras
❌ 단점
- 이메일 템플릿 편집기 및 자동화 여정에서 보고된 버그
- Weaker than dedicated tools for marketing automation
- Entry price is more than double the Freshsales Growth plan
- 미납금 발생 후 잠재고객 정보가 삭제되었다는 보고가 있습니다.
기능 비교
Both tools cover the CRM basics. The gaps show up in how each one handles AI, integrations, and 보고.
Here are ten areas that decide which platform fits your team.
| 특징 | 프레쉬세일즈 CRM | 세일즈메이트 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 사용자당 월 23달러 |
| 무료 체험 | Loading... | 15일, 카드 없음 |
| 일체 포함 어시스턴트 | ✅ 프레디 AI | ✅ 샌디 AI |
| 내장 통화 기능 | ✅ | ✅ |
| 회의 일정 관리자 | ❌ | ✅ |
| 통합 | ~385 | 700+ |
| 웹 양식 | ✅ | ✅ |
| 마케팅 자동화 | ✅ 프레시마케터를 통해 | ⚠️ 기본 |
| Support Hours | 24/5 all plans | Business hours |
| 가장 적합한 대상 | 예산에 민감한 영업팀 | Custom sales processes |
1. AI 비서
프레쉬세일즈 CRM: Freddy AI acts as a co-pilot across the whole app. It scores leads, predicts which deals are at risk, and recommends the next best action to close them. That last part is the difference between a dashboard and an assistant.
판매원: Sandy AI focuses on admin work instead of prediction. It drafts emails, summarizes calls, and qualifies incoming leads. Chatbots handle the first reply on your website so nobody sits waiting for a human.
2. Lead Scoring and Deal Tracking
프레쉬세일즈 CRM: Scoring runs on behavior and profile signals, which lifts conversion rates for teams working a long list. Visual sales pipelines built on Kanban boards make it easy to track deals and spot where they stall.
판매원: Deal management leans on a visual sales pipeline you can restructure completely. Pipeline management is the strongest part of the product, since every stage, field, and rule bends to your own sales process.
3. Contact and Company Records
프레쉬세일즈 CRM: Every contact gets a 360-degree view with a full timeline of customer interactions. Calls, emails, and chats stay attached to one record, so nobody re-asks a 질문 the account already answered.
판매원: Contact and Deal Intelligence rolls emails, calls, and notes into one profile. You can also track companies separately from contacts, which helps when several people at one business touch the same deal.
4. Email Tracking and Templates
프레쉬세일즈 CRM: You can send personalized bulk emails and monitor what happens to each one. Email tracking pairs with one-click phone and event tracking, so sales activities land in the record without manual logging.
판매원: Templates work inside Gmail, which suits reps who refuse to leave their inbox. The template editor is also where bug reports cluster, so test your key templates during the trial.
⚠️ 경고: Some users report bugs in the Salesmate email template editor and automation journeys that slow down daily work. Build one full campaign before you commit to an annual plan.
5. Automation, Sequences, and Scheduling
프레쉬세일즈 CRM: Sales sequences automate repetitive tasks so reps spend more of the day on human conversations. Task management is functional rather than deep, and there is no native meeting scheduler.
판매원: Automation journeys run multi-channel drip campaigns and follow ups on their own. The meeting scheduler lets prospects book meetings straight from a link, which removes a whole email thread per deal.
6. Web Forms and Lead Capture
프레쉬세일즈 CRM: Web forms drop onto your site and push new leads straight into the pipeline. Collected customer data then feeds personalized marketing campaigns through Freshmarketer.
판매원: You can create personalized forms, embed them on a website, or share them as a standalone link. Submissions enrich contacts automatically, which cuts data entry to near zero.
7. 통합 및 마켓플레이스
프레쉬세일즈 CRM: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products is tight, but native connectors to outside systems are thinner than rivals offer.
판매원: Over 700 other apps connect, including Google Apps, Microsoft Apps, Slack, and Zapier integrations. This is the clearest advantage on the Salesmate side for anyone with an existing stack.
8. Reporting and Sales Forecasting
프레쉬세일즈 CRM: You get around a dozen predefined sales reports, all fully customizable. AI insights track team performance and forecast revenue, and smart agents surface what needs attention first.
판매원: Reporting and dashboards turn raw analytics into actionable insights on sales performance. Sales forecasting sits on the Pro tier and above, not on Basic.
9. Support, Collaboration, and Omnichannel
프레쉬세일즈 CRM: Support runs 24/5 by phone, chat, and email on every plan. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE, and Freshdesk OMNI extends the same record into service tickets.
판매원: Reviewers single out the support team as quick and genuinely helpful. Inside the product, you can tag teammates, share notes, and keep the full communication history in one place.
10. 가격 및 비용
Side-by-side seat costs, straight from each vendor’s published rates.
| 층 | 프레쉬세일즈 CRM | 세일즈메이트 |
|---|---|---|
| 기입 | 성장형 모델 — 사용자당 월 9달러 | 기본 요금제 — 사용자당 월 23달러 |
| 중간 | 프로 버전 — 사용자당 월 39달러 | 프로 버전 — 사용자당 월 39달러 |
| 맨 위 | 기업용 — 사용자당 월 59달러 | 기업용 — 사용자당 월 63달러 |
| 무료 체험 | Loading... | 15일 |
프레쉬세일즈 CRM: At $9 per seat, the Growth plan is excellent value for a five-person team. The mid tier matches Salesmate exactly at $39, and the top tier lands $4 cheaper.
판매원: Basic costs $14 more per seat than the Freshsales entry plan. For a ten-person team that is $1,680 extra per year, so the customization has to earn its keep.
💡 꿀팁: Both offer a free trial with no credit card required, and the trial windows barely overlap. Start Freshsales on day one and Salesmate on day seven, then compare the same live deals in both.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| Lowest seat cost | 프레쉬세일즈 CRM | $14 cheaper per user monthly |
| The widest integration list | 세일즈메이트 | 700+ apps versus roughly 385 |
| AI that suggests next steps | 프레쉬세일즈 CRM | 프레디 AI는 거래 위험을 예측합니다. |
| A pipeline shaped to your process | 세일즈메이트 | Every stage and field is editable |
| Marketing automation in-house | 프레쉬세일즈 CRM | Freshmarketer plugs straight in |
| Prospects booking their own calls | 세일즈메이트 | Native meeting scheduler |
| Support outside office hours | 프레쉬세일즈 CRM | 24/5 on every plan |
💰 예산
Freshsales starts at $9 per seat against $23 for Salesmate. At the mid tier both charge $39, so the gap only matters if you stay on entry plans.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales wins by default. If your stack is scattered across other apps, Salesmate’s 700+ connectors give you various options without custom work.
📝 귀사의 영업 프로세스
A standard lead-to-close flow runs fine on Freshsales out of the box. An unusual multi-stage process with odd handoffs is where Salesmate’s customization pays for itself.
🎓 귀하의 경험 수준
Freshsales has an intuitive interface that is quick to learn, though navigation gets cluttered as you add modules. Plan a session to train users on either tool before you migrate live deals.
🆓 무료 체험 및 데모
Freshsales gives you 21 days across every tier. Salesmate gives 15 days with no card, which is enough to test one full campaign end to end.
🛟 지원 옵션
Freshsales answers 24/5 by phone, chat, and email on all plans. Salesmate keeps business hours, but reviewers cite its speed and personal help as the main reason they stay.
🔒 Your Data and 보안
Reports of Salesmate deleting leads after a missed payment are a security and continuity concern worth weighing. Export your records monthly on either platform, and respond to billing alerts the day they arrive.
전환 가이드
Already committed to one? Here is what changes if you move.
🔄 Freshsales CRM에서 Salesmate로 전환하시나요?
✅ 얻게 될 이점:
- Roughly double the integration count, including deeper Zapier coverage
- A native meeting scheduler so prospects book their own calls
- Pipelines, fields, and journeys you can rebuild from scratch
❌ 잃게 될 것:
- Freddy AI deal-risk prediction and next-best-action prompts
- The $9 entry price and 24/5 support on every plan
- Direct links to Freshdesk, Freshmarketer, and the wider Freshworks suite
📋 전환 방법:
- Export contacts, companies, and open deals from Freshsales as CSV
- Start the 15-day Salesmate trial and rebuild your pipeline stages first
- Import records, reconnect Google Apps, then rebuild sequences as journeys
🔄 Salesmate에서 Freshsales CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A far lower seat cost on the entry plan
- Freddy AI scoring plus revenue forecasting in the same view
- WhatsApp Business, Facebook Messenger, and LINE on the customer timeline
❌ 잃게 될 것:
- Around 315 integrations you may currently rely on
- The meeting scheduler and its self-serve booking links
- Deep field-level customization of the sales process
📋 전환 방법:
- Export contacts, deals, and email templates out of Salesmate
- Create a new account on the 21-day Freshsales trial
- Import your data, map custom fields, then switch on Freddy AI scoring
저희 리뷰에서 다루지 않은 내용
This comparison focused on small and mid-market sales teams. We did not evaluate enterprise SSO, custom API builds, or bulk seat licensing on either platform. Our notes reflect the September 2026 versions, and both vendors ship changes often. If you manage 100+ sales reps, or you need heavy marketing automation, your priorities will sit outside what we covered here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🤖 AI 기능 | 프레쉬세일즈 CRM |
| 🔌 통합 | 세일즈메이트 |
| 🎯 맞춤 설정 | 세일즈메이트 |
| 📊 신고 | 프레쉬세일즈 CRM |
| 🛟 Support Coverage | 프레쉬세일즈 CRM |
| 📣 마케팅 자동화 | 프레쉬세일즈 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
다음과 같은 경우에 가장 적합합니다: budget-conscious sales teams, Freshworks users, and anyone who wants AI scoring without a premium tier
These two products are aimed at the same buyer but built on different bets. Freshsales bets that you want AI and channels bundled in at a low price. Salesmate bets that you want a blank canvas.
Salesmate is the better tool if your process is genuinely unusual and your stack is wide. Its integration count and field-level control are real advantages, and the support team backs it up.
For most teams, though, Freshsales CRM closes more deals per dollar. Freddy AI, built-in calling, and 24/5 help at $9 a seat is a package Salesmate cannot match at $23. After extensive research across both platforms, that gap is what decided it.
Pick the one that fits how your team already works. That is how you build lasting customer relationships instead of fighting your own software.
Freshsales CRM 비교 (더 보기)
If you want alternative options before deciding, here is how it holds up against three rivals.
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: a $9 entry seat against HubSpot’s steep jump past the free tier, Freddy AI scoring included at every level, and 24/5 phone support without an add-on contract
HubSpot이 다음 분야에서 우위를 차지했습니다: a much larger app marketplace, far deeper content and marketing tooling, and free training that shortens onboarding for new hires
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: built-in phone, chat, and SMS in one inbox, AI deal-risk prediction 파이프드라이브 charges extra for, and native ties to Freshdesk for support tickets
Pipedrive는 다음 항목에서 승리했습니다: a lighter interface that avoids the clutter complaint, faster day-one setup, and a longer track record with tiny sales teams
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: price that 소규모 사업체 can actually sign off on, an interface staff learn without a consultant, and 21 days of full-feature trial access
Salesforce가 다음 분야에서 우위를 점했습니다: depth of customization at enterprise scale, a partner network for complex builds, and reporting that handles very large data sets
세일즈메이트와 비교했을 때 더 많은 정보
Salesmate sits in a crowded field. These three matchups come up most often.
Salesmate가 다음 항목에서 승리합니다: built-in calling with recording and voicemail drops, a native meeting scheduler, and automation journeys designed around deals rather than generic boards
월요일 CRM 주요 성과: a friendlier visual editor, better cross-department project work, and a cheaper seat for teams that only need light pipeline tracking
Salesmate가 다음 항목에서 승리합니다: a wider integration list, cleaner deal-stage customization, and pricing that scales more gently as headcount grows
킵 승리 항목: stronger email and campaign automation, built-in invoicing and payments, and a done-for-you onboarding service
Salesmate가 다음 항목에서 승리합니다: AI admin help through Sandy, a faster path from signup to a working pipeline, and better productivity tooling for reps who live in Gmail
Insightly는 다음 항목에서 우위를 점합니다: project delivery tracking after the deal closes, tighter relationship mapping between accounts, and a more predictable upgrade path
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is a cloud-based customer relationship management platform from Freshworks, launched in 2016 to manage sales, marketing, and customer interactions in one place.
Freshworks는 좋은 CRM인가요?
Reviewers on Capterra and G2 average around 4.5 out of 5. The common praise is value for money. The common complaint is cluttered navigation and slow page loads.
Salesmate는 무엇에 사용되나요?
It handles sales, marketing, and support on one platform. Teams use it to manage pipelines, automate follow-ups, book meetings, and log every call and email automatically.
Loading...
Up to three users, with most core features included. Beyond three seats you move to the Growth plan at $9 per user per month.
CRM 프로그램 비용은 얼마나 드나요?
Entry plans in this category run roughly $9 to $25 per user monthly. Mid tiers land near $39. Top tiers reach $59 to $63 per seat.
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