Picking the right CRM is tough, right?
You’ve got tons of options, and two big names, Folk vs Zoho CRM, keep popping up.
How do you know which one is best for your business?
It feels like a big decision, and you don’t want to mess it up.
Don’t worry; we’re going to break down Folk vs Zoho CRM in plain English.
Let’s get started.
Overview
We’ve spent weeks diving deep into both Folk and Zoho CRM.
Testing every feature and comparing their real-world performance.
This hands-on approach, using typical business scenarios, ensures our comparison isn’t just theory but also practical advice for your choice.
87% of users report improved contact organization with Folk. Boosts your productivity today!
Pricing: It has a free plan. The paid plan starts at $20/month
Key Features:
- Customizable Fields
- Collaboration
- Unified Contact Hub
Zoho is one of the most powerful CRM tools. Give it a try now and explore its features today!
Pricing: It has a free plan. The premium plan starts at $14/month.
Key Features:
- Sales force automation
- Marketing automation
- Analytics and Reporting
What is Folk?
Folk is a modern CRM. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
Also, explore our favorite Folk alternatives…
Ready to streamline your team’s contact management? Folk lets you organize up to 5,000 contacts and collaborate with 10 team members.
Key Benefits
- Organize up to 5000 contacts in one place.
- Share contact lists with up to 10 team members.
- Send personalized emails to 250 contacts per day.
- Integrate with over 1000 apps via Zapier.
- Create 5 custom contact fields.
Pricing
All the plans will be billed annually.
- Standard: $20/member/month.
- Premium: $40/member/month.
- Custom: $80/member/month.
Pros
Cons
What is Zoho CRM?
Zoho CRM is a big player. It does a lot more than just sales.
You can manage everything.
Marketing, support, the works. It’s like a whole business toolkit.
Also, explore our favorite Zoho alternatives…
Elevate your social media strategy with Zoho Social. From smart scheduling and social listening to in-depth analytics, discover the power of Zoho Social today!
Key Benefits
- Feature-rich: Zoho CRM packs a ton of features into its platform. You get sales automation, marketing tools, and even help desk functionality.
- Affordable: Zoho CRM offers a free plan for up to 3 users. Even their paid plans are very competitive.
- Customization options: Tailor Zoho CRM to fit your business needs. You can create custom fields, modules, & workflows.
- Excellent integrations: Zoho CRM integrates with over 500 other apps, including popular tools like Google Workspace and Mailchimp.
- Strong reporting: Get detailed insights into your sales performance with customizable reports and dashboards.
Pricing
All the plans will be billed annually.
- Standard: $14/user/month.
- Professional: $23/user/month.
- Enterprise:$40 /user/month.
- Ultimate: $52/user/month.
Pros
Cons
Feature Comparison
Let’s dive into the core features of these two CRMs.
We’ll compare them head-to-head, highlighting what makes each tool stand out and where they might fall short.
1. Ease of Use and User-Friendly Interface
Folk aims for a super user-friendly experience, focusing on simplicity.
Its interface is designed to be intuitive, even for those new to customer relationship management.
Zoho CRM offers a wider range of features, which can make it feel more complex at first. While powerful, it might require a steeper learning curve.
The ease of use factor is clearly in Folk’s favor for quick onboarding.
2. Integration Capabilities
Zoho CRM boasts extensive integration capabilities, connecting with a vast ecosystem of apps and services.
This makes it a strong choice for businesses needing a highly connected system.
Folk, while growing, has fewer integrations.
If connecting many tools is critical, Zoho has a distinct advantage.
3. Pipeline Management
Both platforms offer pipeline management tools that allow you to track leads and deals.
Zoho CRM provides highly customize-able pipelines with advanced automation.
Folk keeps it simple, offering a clear visual representation of your sales process.
How much customization you need will determine which pipeline management is better for your business.
4. Customer Support
Both crms offer customer support, but the level of service can vary.
Zoho CRM provides extensive resources, including online documentation and support tickets.
Folk focuses on personalized support, which can be beneficial for smaller businesses.
5. Sales Forecasting
Zoho CRM excels in sales forecasting, offering detailed reports and predictive analytics.
This helps businesses make data-driven decisions.
Folk forecasting features are less advanced.
If deep sales analytics is crucial, Zoho is the better choice.
6. Customization
Zoho CRM is known for its high level of customization, allowing you to tailor the platform to your specific needs.
Folk is less flexible, but it provides enough customization for most small businesses.
The level of customization needed should be a key factor in your decision.
7. Contact Management
Both CRMs provide solid contact management, but their approaches differ.
Zoho CRM offers a comprehensive contact database with detailed profiles and activity tracking.
Folk focuses on a more streamlined, collaborative contact management system, emphasizing shared contacts and team visibility.
If you need in-depth contact data and segmentation, Zoho is powerful.
If shared contacts and ease of team collaboration are paramount, Folk is a great option.
What to Look For When Choosing CRM Software?
- Scalability: Can it grow with your business?
- Integration: Does it connect with your existing tools?
- Reporting: Can you easily track key metrics?
- Mobile Accessibility: Is it usable on the go?
- Support: Does the vendor offer reliable assistance?
- Training: Is there adequate training and onboarding?
- Security: How well does it protect your customer data?
- Industry Specifics: Does it cater to your industry’s needs? (Our Pick)
Final Verdict
So, which one wins?
For most small to medium businesses that want something easy to use, we pick Folk.
It’s simple, and it helps teams work together better.
If you need tons of fancy features and deep customization, Zoho CRM is strong.
But it can be tricky to learn. We’ve used both a lot.
We know what works in the real world.
Choose Folk if you want simple and team-friendly. Choose Zoho if you need something powerful and complex.
More of Folk
Here’s a brief comparison of Folk with these software solutions:
- Folk vs GoHighLevel: Folk emphasizes collaborative contact organization and ease of use, while GoHighLevel is a comprehensive sales and marketing platform with robust automation and lead generation.
- Folk vs Pipedrive: Folk focuses on user-friendly contact management and customization, whereas Pipedrive excels in visual sales pipeline management for sales-focused teams.
- Folk vs Keap: Folk offers a simple, collaborative interface for contact management, while Keap provides powerful sales and marketing automation with extensive customization.
- Folk vs ActiveCampaign: Folk provides a user-friendly, collaborative contact management system, while ActiveCampaign boasts robust marketing automation, segmentation, and detailed analytics.
- Folk vs Hubspot: Folk offers a straightforward, simple CRM experience with predictable pricing, whereas HubSpot provides a comprehensive marketing, sales, and service suite with tiered pricing.
- Folk vs Clickfunnels: Folk is a contact management CRM, while ClickFunnels is a sales funnel builder designed for creating landing pages and automating sales processes.
- Folk vs Instantly: Folk focuses on contact management and enrichment; Instantly specializes in automated cold email campaigns and high-volume outbound sales outreach.
- Folk vs ClickUp: Folk is a specialized contact relationship management tool, while ClickUp is an all-in-one workspace that combines project management, task tracking, and CRM features.
- Folk vs Monday: Folk offers a simple, collaborative contact system, while Monday CRM provides highly customizable visual workflows and robust team collaboration.
- Folk vs Capsule: Folk is a modern, customizable CRM for managing contacts; Capsule CRM is a simplified contact manager primarily focused on tracking sales opportunities.
- Folk vs Insightly: Folk is a straightforward collaborative contact management solution; Insightly provides a more robust CRM with advanced sales pipeline and project management features.
- Folk vs Freshsales CRM: Folk focuses on intuitive relationship management and visual pipelines; Freshsales offers a comprehensive CRM with advanced automation and in-depth reporting for sales.
- Folk vs Salesforce: Folk provides a user-friendly CRM for simple relationship management, while Salesforce is a highly customizable, scalable, and complex enterprise-level CRM with extensive features.
- Folk vs Zendesk: Folk prioritizes simple, collaborative contact management for smaller teams, while Zendesk is a comprehensive customer service platform focused on ticketing and support.
More of Zoho CRM
Here’s a concise comparison of Zoho CRM with its alternatives:
- Zoho CRM vs GoHighLevel: Zoho CRM offers broad traditional CRM features; GoHighLevel specializes in marketing automation for agencies.
- Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
- Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
- Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
- Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and provides an expansive platform, but it can be pricier.
- Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
- Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
- Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
- Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
- Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
- Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
- Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
- Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.
Frequently Asked Questions
Is Folk CRM better than Zoho CRM for small businesses?
For many small businesses, yes. Folk is often better. Its user-friendly interface and focus on team collaboration make it easy to use. Zoho CRM is powerful, but it can be overwhelming if you don’t need all its features.
Which CRM offers better integration capabilities, Folk or Zoho CRM?
Zoho CRM offers significantly better integration capabilities. It connects with a wide array of apps and services, while Folk has fewer integrations, making Zoho a stronger choice if you need extensive connectivity.
How does Folk CRM compare to Zoho CRM in terms of customer support?
Zoho CRM has extensive online resources and support tickets. Folk focuses on personalized support, which can be helpful for small businesses. The best choice depends on whether you prefer self-service or direct assistance.
Can I customize Folk CRM as much as Zoho CRM?
No, Zoho CRM allows for far more customization. You can tailor it to your specific needs. Folk offers less flexibility, but it’s often sufficient for most small businesses.
Which CRM is easier to learn, Folk or Zoho CRM?
Folk is generally easier to learn, and its interface is designed for ease of use. Zoho CRM, with its many features, has a steeper learning curve.
