Zendesk is the most popular customer service platform, but it’s not the only one out there.
Maybe you’re looking for something more affordable or features that better fit your business.
Whatever your reason, you’ve come to the right place!
This post will explore 9 of the best Zendesk alternatives available in 2025.
We’ll examine their key features, pricing, and what makes them stand out.
By the end, you will have all the information you need to make the best choice for your needs. Let’s get started!
What is the Best Zendesk Alternative?
It’s a tricky câu hỏi! There isn’t one “best” for everyone.
The ideal choice fully depends on your needs and what you seek in a customer service platform.
To help you decide, we’ve compiled a list of the top 9 Zendesk alternatives, with the best options ranked higher.
1. Pipedrive (⭐️ 4.75)
Pipedrive is a sales management tool.
It focuses on helping you track your deals.
It gives you a clear visual of your sales pipeline.
Khai phá tiềm năng của nó với chúng tôi Pipedrive tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với Pipedrive So sánh!
Lấy của chúng tôi
Pipedrive is a solid choice for sales-focused businesses. It’s user friendly, visually appealing, & packed with helpful features. The only reason it doesn’t get a perfect 10 is that the lower-priced plans have some limitations.
Lợi ích chính
- Laser focus on sales: Pipedrive is built to help you close more deals.
- Visual pipeline management: See exactly where each deal stands.
- Powerful automation: Automate tasks like sending emails and scheduling appointments.
- Hỗ trợ 24/7: Get help whenever you need it.
Chạy
Tất cả các gói dịch vụ sẽ được thanh toán hàng năm.
- Lite: $14/user/month.
- Sự phát triển: $24/user/month.
- Premium: $49/user/month.
- Tối thượng: $69/user/month.
Pros
Hằng
2. Gohighlevel (⭐️ 4.5)
GoHighLevel is an all-in-one platform built for agencies.
It helps manage leads, sales, and marketing efforts.
It bundles many essential business tools into one.
Khai phá tiềm năng của nó với chúng tôi Hướng dẫn GoHighLevel.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk vs GoHighLevel So sánh!
Lấy của chúng tôi
Đây là giải pháp tuyệt vời cho các cơ quan và doanh nghiệp muốn hợp nhất các công cụ. Khả năng tự động hóa rất mạnh mẽ.
Lợi ích chính
- Nền tảng tiếp thị đa năng.
- Có thể tùy chỉnh thương hiệu.
- Các chiến dịch tự động.
- Công cụ nuôi dưỡng khách hàng tiềm năng.
- Báo cáo toàn diện.
Chạy
- Người mới bắt đầu97 đô la/tháng.
- Không giới hạn297 đô la/tháng.
Pros
Hằng
3. Keap (⭐️ 4.25)
Keap is tailored for small businesses.
It brings together sales and marketing functionalities.
This platform helps you organize contacts and follow up with leads effectively.
Khai phá tiềm năng của nó với chúng tôi Keap tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với Keap So sánh!
Lấy của chúng tôi
Keap Đây là một lựa chọn tuyệt vời dành cho các doanh nghiệp nhỏ để tối ưu hóa các hoạt động bán hàng và tiếp thị. Nó thân thiện với người dùng và tích hợp nhiều tính năng hữu ích.
Lợi ích chính
- Tiếp thị qua email tích hợp sẵn: Gửi email nhắm mục tiêu đến đối tượng khách hàng của bạn.
- Tự động hóa dễ sử dụng: Tự động hóa các tác vụ như gửi tin nhắn theo dõi và phân công khách hàng tiềm năng.
- Quản lý quy trình bán hàng: Theo dõi các giao dịch của bạn và xác định các cơ hội.
- Tích hợp thương mại điện tử: Kết nối Keap với cửa hàng trực tuyến của bạn để quản lý đơn hàng và khách hàng.
Chạy
Keap cung cấp bản dùng thử miễn phí và cấu trúc giá đơn giản để bạn bắt đầu sử dụng.
- Kế hoạch đơn giản: Starts at $299/month (Annually Billed) and offers two users and 1500 contacts.
Pros
Hằng
4. ActiveCampaign (⭐️ 3.75)
ActiveCampaign excels at email marketing.
It also provides strong tự động hóa đặc trưng.
This helps you send targeted messages at just the right time.
Khai phá tiềm năng của nó với chúng tôi ActiveCampaign tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với ActiveCampaign So sánh!
Lấy của chúng tôi
ActiveCampaign is an excellent choice for businesses that want to leverage the true power of email marketing and automation. However, it may not be the best fit for beginners due to its complexity.
Lợi ích chính
- Tự động hóa tiên tiến: Tạo ra các quy trình làm việc phức tạp để nuôi dưỡng khách hàng tiềm năng và tự động hóa các tác vụ.
- Công cụ tiếp thị qua email mạnh mẽ: Hãy gửi những chiến dịch email đẹp mắt và hiệu quả.
- Tích hợp sẵn CRM: Quản lý danh bạ và theo dõi tương tác.
- Phân khúc và cá nhân hóa: Gửi tin nhắn cá nhân hóa đến các nhóm đối tượng cụ thể.
Chạy
- Người mới bắt đầu: $15/month.
- Plus: $49/month.
- Chuyên nghiệp: $79/month.
- Doanh nghiệp: $145/month.
Pros
Hằng
5. Freshsales CRM (⭐️ 3.75)
Freshsales CRM is designed to help with sales.
It lets you easily manage customer information.
You can also track communications like calls and emails.
Khai phá tiềm năng của nó với chúng tôi Freshsales CRM tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với Freshsales CRM comparison!
Lấy của chúng tôi
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Lợi ích chính
- Giao diện thân thiện với người dùng: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Giá cả phải chăng: Offers a free plan and competitive paid plans.
Chạy
- Growth + 500 Marketing Contacts: $9/user/month.
- Pro + 500 Marketing Contacts: $39/user/month.
- Enterprise + 500 Marketing Contacts59 đô la Mỹ/người dùng/tháng.
Pros
Hằng
6. HubSpot (⭐️ 3.75)
HubSpot is a very popular platform.
It combines marketing, sales, and customer service tools.
This makes it a complete solution for many businesses.
Unlock its potential with our HubSpot tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với HubSpot So sánh!
Lấy của chúng tôi
HubSpot is a powerful platform with many features, but you must consider your budget and needs before committing. It’s a good choice for businesses that want a comprehensive solution & are willing to invest in it.
Lợi ích chính
- Free CRM: Start with a free plan with basic CRM features.
- Nền tảng tất cả trong một: Access a marketing, sales, and service tools suite.
- Extensive community and resources: Benefit from a wealth of knowledge and support.
- Inbound marketing focus: Attract and engage leads with valuable content.
Chạy
- Free Tools: Free for up to two users.
- Marketing Hub Starter: $15/seat/month.
- Starter Customer Platform: $15/seat/month.
- Marketing Hub Professional + three seats: $800/month, additional seats at $45/month.
Pros
Hằng
7. Monday CRM (⭐️ 3.5)
Thứ hai CRM is a part of the Monday.com work OS.
It helps teams collaborate and manage tasks.
You can keep track of customer interactions and sales progress visually.
Khai phá tiềm năng của nó với chúng tôi Monday CRM tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk vs Monday So sánh!
Lấy của chúng tôi
Monday CRM is a good choice for businesses that want a visually appealing and easy-to-use CRM.
Lợi ích chính
- Visually appealing interface: Easy to navigate and understand.
- Flexible and customizable: Adapt the platform to your specific needs.
- Collaboration features: Work seamlessly with your team.
- Integrations with popular apps: Connect with your favorite business tools.
Chạy
- Miễn phí: $0 free forever.
- Nền tảng: $9/seat/month.
- Tiêu chuẩn: $12/seat/month.
- Chuyên nghiệp: $19/seat/month.
- Doanh nghiệp: Custom Pricing based on your needs.
Pros
Hằng
8. Insightly (⭐️ 3.5)
Insightly is a customer relationship management (CRM) tool for smaller companies.
It assists in managing projects and client information.
You can also link emails directly to customer records.
Khai phá tiềm năng của nó với chúng tôi Insightly tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk so với Insightly So sánh!
Lấy của chúng tôi
Insightly is a solid choice for businesses that need a scalable CRM with project management capabilities.
Lợi ích chính
- Scalable for growth: Adapt the platform as your business expands.
- Project management features: Keep your projects organized and on track.
- Customizable dashboards and reports: Get the insights you need to make informed decisions.
- Integrations with popular apps: Connect with your favorite business tools.
Chạy
- Plus: $29/user/month.
- Professional: $49/user/month.
- Doanh nghiệp: $99/user/month.
Pros
Hằng
9. Capsule CRM (⭐️ 3.25)
Viên nang CRM offers a simple and user-friendly experience.
It focuses on managing your contacts and tracking sales opportunities.
It’s a great basic CRM for small businesses.
Unlock its potential with our Capsule tutorial.
Ngoài ra, hãy khám phá thêm các sản phẩm khác của chúng tôi. Zendesk vs Capsule So sánh!
Lấy của chúng tôi
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
Lợi ích chính
- Simple contact management.
- Easy sales pipeline tracking.
- Integrates with many apps.
- Customizable fields available.
- Mobile app for on-the-go access.
Chạy
- Người mới bắt đầu: $18/user/month.
- Sự phát triển: $36/user/month.
- Trình độ cao: $54/user/month.
- Tối thượng: $72/user/month.
Pros
Hằng
Hướng dẫn người mua
When doing our research to find the perfect product, we determined using these factors:
- Chạy: How much did each product cost?
- Đặc trưng: What were the best features of a product?
- Negatives: What was missing from each product?
- Support or Refund: Do they offer a community, support, or refund policy?
Here’s how we approached our research, examining the right customer support software market to provide you with the most informed recommendations:
- Identified Key Features: We started by pinpointing the essential features of top-tier customer support software. This included a robust ticketing system for efficiently handling customer requests, multi-channel support to address customer inquiries across various platforms (email, chat, mạng xã hội), and integrations with popular tools like HubSpot Service Hub and Jira Service Management.
- Prioritized Customer Experience: We considered how each platform facilitated personalized support and streamlined customer communication. We sought features that empower support teams to manage customer queries and facilitate efficient customer conversations.
- Evaluated Integrations: Seamless integration with existing systems, such as Salesforce Service Cloud or other customer relationship management (CRM) tools, was crucial to our assessment.
- Analyzed Pricing: We compared pricing models across different providers to understand the value offered at each price point.
- Assessed Support and Refund Policies: We investigated the availability of support resources, including knowledge bases, community forums, and direct customer support channels. Additionally, we examined refund policies to ensure customer satisfaction.
- Considered Scalability: We evaluated whether each platform could adapt to the needs of growing businesses and evolving customer service operations.
- Factored in User Reviews: We analyzed user reviews and managed customer interactions to gain insights into real-world experiences and identify recurring negatives.
- Prioritized Innovation: We sought platforms that actively invest in new technologies and features to optimize support operations and enhance the overall customer experience.
This rigorous research enabled us to identify the 15 top Zendesk alternatives that cater to diverse business needs and budgets.
Tóm lại
That’s a wrap on our exploration of the 9 best Zendesk alternatives for 2025!
We’ve covered a lot of ground, from powerful all-in-one platforms like GoHighLevel to specialized tools like Close CRM for sales-focused teams.
Remember, your best choice depends on your specific needs and priorities.
Consider what matters most to your support team and your customer support teams.
Is it seamless customer communication, efficient ticketing systems, or robust multi-channel support?
By carefully considering your requirements and exploring the options on this list.
You’ll be well-equipped to find the perfect Zendesk alternative to elevate your business intelligence tool & customer support game in 2025.
Câu hỏi thường gặp
Why would I want an alternative to Zendesk?
Zendesk is a popular option, but it can be costly. This is especially true when you add more features. Some businesses find it hard to use or that it lacks what they need. Other options often give you better value or simpler customer support tools. They might even offer a more user-friendly experience to help you provide excellent customer service.
What’s the most important thing to consider when choosing a Zendesk alternative?
Your specific needs! Think about your budget, the size of your team, and the channels you use to communicate with customers (email, chat, social media). Prioritize features that align with your customer support strategy.
Do these alternatives integrate with other tools I use?
Most do! Many integrate with popular CRMs, marketing automation platforms, and other business tools. Check each platform’s integrations page to ensure it works with your existing systems.
Are there any free Zendesk alternatives?
Some options, like HubSpot CRM, offer free plans with basic features. However, you might need to upgrade to a paid plan for more advanced functionality.
What if I need help with my new customer support platform?
All the alternatives listed offer some level of support, whether it’s through documentation, community forums, or direct customer support. Look for a platform with a strong support system to help you get started and troubleshoot any issues.
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