Freshworks có hệ thống CRM không?

Yes. Freshsales CRM is the sales product in the Freshworks suite, sitting beside Freshdesk for support and Freshmarketer for marketing automation.

Freshworks có phải là một hệ thống CRM tốt không?

Review platforms including G2 and Capterra score it around 4.5 out of 5. Users rate the value highly, while criticising cluttered navigation and slow loading.

Freshdesk có phải là một công cụ CRM không?

Freshdesk is a customer support and ticketing product, not a sales CRM. It shares customer data with Freshsales CRM but serves a different team.

CRM có nghĩa là gì trong lĩnh vực bán hàng?

CRM stands for customer relationship management. In sales it means the system that stores contacts, tracks deals through a pipeline and records every interaction.

CRM trong Freshworks là gì?

It refers to Freshsales CRM, the sales platform that centralizes customer data, runs visual pipelines and applies Freddy AI to score leads and flag risk.

Zoho và Freshworks có phải là cùng một ứng dụng không?

No. They are separate companies with competing CRM software. Zoho CRM tends to offer deeper customization, while Freshsales CRM emphasises built-in communication tools.

Freshworks có phải là đối thủ cạnh tranh của Salesforce không?

Yes, though they target different buyers. Freshworks focuses on small and medium sized businesses, while Salesforce dominates large enterprise deployments with heavier customization.

Dịch vụ CRM có giá bao nhiêu?

Add-on service or ticketing products are usually priced separately. Insightly Service follows the same three-tier structure as its CRM, so budget for a second subscription.

Nền tảng CRM số 1 là gì?

By market share Salesforce leads globally. The best platform for you depends on team size, budget and whether you need project delivery alongside sales.

Freshsales có những ưu điểm gì?

A $9 entry price, phone, email, chat and SMS in one inbox, Freddy AI lead scoring, a 21-day free trial and 24/5 support on every plan.

FreshSales có dễ sử dụng không?

The interface is intuitive and quick to learn. Reviewers do report a cluttered layout and slow loading times once record volume grows.

FreshSales có miễn phí mãi mãi không?

A free tier for up to 3 users exists alongside the paid plans. It is not a time-limited trial, but features are narrower than Growth.

FreshSales có trụ sở ở đâu?

It is built by Freshworks, which is headquartered in San Mateo, California, with major engineering operations in Chennai, India.

Insightly được dùng để làm gì?

Managing customer interactions, leads, sales opportunities and projects in one system. It suits teams whose work continues after a deal closes.

Insightly có phải là một công ty SaaS không?

Yes. Insightly sells cloud-based subscription software billed per user per month, accessible through a web browser and a mobile app.

Ai là người sáng lập Insightly?

Insightly was founded by Anthony Smith, who launched the product to link CRM records with project delivery for small businesses.

Insightly CRM là gì?

A customer relationship management platform that keeps current and prospective customer data in one place, with pipelines, Kanban views, reporting and project management included.

CEO của Insightly CRM là ai?

Founder Anthony Smith has led the company as chief executive. Leadership can change, so check the Insightly website for the current listing.

Ai sử dụng Insightly?

Agencies, consultancies, professional services firms and regulated organizations that need sales tracking and project delivery in the same system.

Hội Chữ thập đỏ sử dụng hệ thống CRM nào?

Red Cross chapters do not publish their CRM stack, and vendor claims vary by region. Treat any specific answer without an official source as unverified.

Insightly đặt tại đâu?

Insightly is headquartered in San Francisco, California, and serves customers worldwide through its cloud platform.

Insightly có ứng dụng dành cho thiết bị di động không?

Yes. The mobile app lets you add contacts on the go, scan a business card, create projects and assign tasks to team members.

CRM Insightly là gì?

It is the CRM product in the Insightly range, sold beside Insightly Marketing and Insightly Service on the same Plus, Professional and Enterprise tiers.

CRM trên máy Mac là gì?

Most modern CRM software runs in a browser, so macOS users access the same web app as everyone else. No separate Mac install is required.

Ai sử dụng Insightly?

Small and mid-sized businesses that bill for projects, plus healthcare and finance teams that need HIPAA, GDPR and SOC 2 Type II coverage.

CRM trong ngành dược phẩm là viết tắt của từ gì?

The same thing: customer relationship management. In pharma it usually means the system reps use to log interactions with prescribers and healthcare organizations.

Hệ thống CRM trong ngành bảo hiểm là gì?

A platform that stores policyholder records, tracks renewals and claims activity, and manages agent pipelines. Compliance certifications matter more here than in most industries.

Insightly được dùng để làm gì?

Linking sales opportunities to the projects that follow them, so contacts, tasks, milestones and reporting all live against the same customer record.

Các dự án Insightly là gì?

Projects are delivery workspaces created from a won opportunity. They carry milestones, pipelines, task assignments and, since 2025, Gantt chart visualizations.

Insightly lưu trữ dữ liệu ở đâu?

Customer data is stored in Insightly's cloud infrastructure under SOC 2 Type II, GDPR and HIPAA controls. Regional hosting details are published in its trust documentation.

Chức năng của Insightly là gì?

To centralize contacts, companies, opportunities and projects, then give managers dashboards to monitor progress and reps a shorter path to closing deals.

Insightly có phải là phần mềm dựa trên nền tảng đám mây không?

Yes. It runs entirely in the cloud and is reachable from any browser or from the iOS and Android apps.

CEO của Insightly là ai?

Anthony Smith, the founder, has served as chief executive. Verify the current appointment on the company's leadership page before citing it.

Insightly hiện có bao nhiêu người dùng?

Insightly does not publish a current user count. Its customer base spans small businesses through mid-market teams across many countries.

Ai là chủ sở hữu của Insightly?

Insightly is a privately held company backed by venture investors, with founder Anthony Smith retaining a leadership stake.

Trụ sở chính của Insightly nằm ở đâu?

San Francisco, California. The company operates as a remote-friendly organization serving customers globally.

CEO của Insightly AI là ai?

There is no separate company by that name. Insightly's AI features, including Copilot, sit inside the main CRM product led by founder Anthony Smith.

Why does my CRM login show a verification screen before the dashboard loads?

A security check runs first. You may see a verification successful waiting message while the browser is verifying your connection, and it usually clears in a few seconds. If the page will not respond or the site properly refuses to load, note the Ray ID shown and send it to a human support agent.

Freshsales CRM vs Insightly 2026 — Which CRM Is Worth It?

bởi Fahim Joharder | Last updated Sep 7, 2026

Người thắng

4.1

Hơn 2.000 trình kết nối AppConnect
SOC 2 Loại II, GDPR, HIPAA
CRM + Quản lý dự án
Phi công phụ Trợ lý AI Được tích hợp sẵn
Biểu đồ Gantt sẽ được thêm vào năm 2025.
Customizable Kanban Pipelines
Các gói dịch vụ từ 29 đô la/người dùng/tháng

HÃY THỬ XEM

Chạy lên

4.0

Freddy AI Lead Scoring
Dùng thử miễn phí 21 ngày
Phone, Email, Chat and SMS
4.5/5 on G2 and Capterra
Khoảng 385 tích hợp
iOS and Android Mobile App
Các gói dịch vụ từ 9 đô la/người dùng/tháng

HÃY THỬ XEM

⚡ Nhận định nhanh:

Chạy: Freshsales CRM starts at $9/user/month. Insightly starts at $29/user/month.
Phù hợp nhất cho: Freshsales CRM suits sales teams that want built-in phone, email and chat. Insightly suits teams that run projects after the deal closes.
Điểm khác biệt chính: Insightly bundles project management with the CRM. Freshsales CRM bundles omnichannel communication and Freddy AI.
Lựa chọn của chúng tôi: Insightly, by a hair. It rates 4.1 to 4.0 and covers more ground per account.

The cheaper CRM is not automatically the weaker one here.

Freshsales CRM costs $9 per user per month to start.

Insightly starts at more than three times that price.

One is a sales engine. The other is a sales and delivery system.

Here is how to tell which one fits your việc kinh doanh.

Toàn cảnh

This Freshsales CRM vs Insightly comparison covers pricing, features, ease of use and support.

Our sources are published specs, vendor documentation and G2 and Capterra reviews.

Neither product has a hands-on log from our writers yet.

So we flag where a claim comes from a review site or a vendor page.

By the end you will know which customer relationship management platform matches your workflow.

Hãy dùng thử Insightly MIỄN PHÍ

Freshsales CRM là gì?

Freshsales CRM is a cloud-based customer relationship management platform from Freshworks.

It launched in 2016 as the second major product in the Freshworks lineup.

The tool centralizes customer data and keeps a full history of every touchpoint.

Sales teams get visual pipelines, one-click phone, event tracking and lead tracking in one place.

Freddy AI sits on top and scores leads, predicts deal risk and suggests the next best action.

Freshworks says more than 67,000 customers worldwide use its products.

Đánh giá Freshsales Freshworks CRM – Vẫn còn tốt chứ?

Freshsales CRM

⭐ 4.0/5 | 💰 Từ $9/người dùng/tháng

Phone, email, chat and SMS live inside one hộp thư đến. Freddy AI ranks your leads for you. The 21-day free trial needs no credit card.

THỬ FRESHSALES CRM NGAY BÂY GIỜ →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

HƯỚNG DẪN SỬ DỤNG CRM FRESHSALES →

Bảng giá CRM Freshsales

Freshsales CRM uses a tiered structure aimed at different business sizes.

Kế hoạch	Giá	Tốt nhất cho
Sự phát triển	9 đô la/người dùng/tháng	Các nhóm nhỏ bắt đầu với CRM
Chuyên nghiệp	39 đô la/người dùng/tháng	Growing sales teams that need tự động hóa
Doanh nghiệp	59 đô la/người dùng/tháng	Larger teams needing full customization

Pricing verified September 2026.

Dùng thử miễn phí: 21 days on every tier, with no credit card required to open a new account.

Đảm bảo hoàn tiền: Freshworks does not publish a blanket refund window. Cancel before renewal to avoid the next charge.

📌 Ghi chú: Freshsales CRM pricing has dropped over the years and now sits two to three times lower than earlier tiers. Freshworks documentation also describes a free plan for up to 3 users. Some capabilities arrive as paid add ons rather than being bundled into your base seat.

⚠️ Pricing conflict flagged: Third-party research lists the entry paid tier at $11/user/month and Enterprise at $71/user/month. Our verified CSV data shows Growth at $9 and Enterprise at $59. We use the CSV figures throughout this article. Check the Freshworks site before you buy, since regional currency and billing cycle change the number you see.

Những lợi ích chính của Freshsales CRM

Here is what makes this crm software worth a look:

Hộp thư đến hợp nhất: Phone, email, chat and SMS run inside the CRM. Reps stop switching browser tabs mid-conversation.
Freddy AI scoring: Leads are ranked on behavior and profile. Freshworks positions this as a way to lift conversion rates.
Kanban pipelines: Deals move across a visual board. Bottlenecks show up before the quarter ends.
Phạm vi tiếp cận đa kênh: WhatsApp Business, Facebook Messenger and LINE connect to the same customer record.
Bulk email with tracking: Send personalized batches and monitor opens and replies from the timeline.
Ứng dụng di động: The iOS and Android app supports offline access and call logging on the road.
Freshworks tie-in: Freshmarketer and Freshdesk connect natively, so marketing and support share the same customer data.

Những điều nhóm chúng tôi nhận thấy

Note: We have not logged extended hands-on time with Freshsales CRM yet. What follows comes from the vendor website, product documentation and public review data.

Reviewers rate it highly, averaging around 4.5 out of 5 on G2 and Capterra.

The recurring complaint in those reviews is speed. Navigation feels cluttered and pages load slowly once records pile up.

Ưu điểm và nhược điểm của Freshsales CRM

✅ Ưu điểm

Entry price of $9 per user per month is excellent value for small and medium sized businesses
Built-in phone, email, chat and SMS in one unified inbox
Freddy AI scores leads, predicts deal risk and suggests next steps
Dùng thử miễn phí 21 ngày cho mọi gói dịch vụ, không cần thẻ tín dụng.
24/5 support on all plans via phone, chat and email

❌ Nhược điểm

Cluttered navigation and slow loading times drag the experience down
Around 385 integrations, fewer than older rivals offer
Third-party connectors are thinner than the links to other Freshworks products
Thiếu một số chức năng có trong HubSpot và Salesforce

Insightly là gì?

Insightly CRM keeps current and prospective customer data in one place.

It handles leads, sales opportunities and the projects that follow a closed deal.

The company markets it as the modern crm teams love, and the sân bóng đá is about range.

You get customizable pipelines, Kanban views, milestones and an opportunities dashboard.

Managers can monitor employee work while reps build relationships.

PC Magazine, Entrepreneur Magazine, G2 Crowd and TrustRadius all recommend the system.

Đánh giá Insightly CRM: Tốt hơn mong đợi?

🏆 Người chiến thắng: Insightly

⭐ 4.1/5 | 💰 Từ 29 đô la/người dùng/tháng

CRM and project management share one record. AppConnect adds over 2,000 pre-built connectors. SOC 2 Type II, GDPR and HIPAA compliance come standard.

THỬ INSIGHTLY NGAY BÂY GIỜ →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

HƯỚNG DẪN CHI TIẾT →

Định giá Insightly

Insightly offers three tiers. Each one is billed annually per user.

Kế hoạch	Giá	Tốt nhất cho
Thêm vào đó	29 đô la/người dùng/tháng	Small teams needing CRM plus projects
Chuyên nghiệp	49 đô la/người dùng/tháng	Teams needing dashboards and third-party apps
Doanh nghiệp	99 đô la/người dùng/tháng	Full access to every feature and control

Pricing verified September 2026.

Dùng thử miễn phí: Insightly lists a trial on its pricing page. Length varies by plan, so confirm the terms before you create a new account.

Đảm bảo hoàn tiền: No published refund window. Annual contracts renew automatically unless you cancel.

📌 Ghi chú: Plus gives limited access to most features. Professional adds limited dashboards and third-party app integration. Insightly Marketing and Insightly Service are sold separately on the same three tiers, so a full stack multiplies your costs.

⚠️ Cảnh báo: Plus and Professional price competitively against other CRMs. Enterprise does not. At $99 per user per month it runs close to double Zoho CRM at the same level. Price that tier carefully before committing a whole team.

Hãy dùng thử Insightly MIỄN PHÍ

Những lợi ích chính của Insightly

Here is what pushes Insightly ahead of most crm tools in its price band:

CRM and projects together: Milestones, pipelines and task management live beside the deal record. Nothing gets re-keyed at handoff.
AppConnect: A low-code integration engine with over 2,000 pre-built connectors to other applications.
Copilot AI: The assistant summarizes emails and retrieves records without a manual search.
Gantt charts: Added in 2025 for project timelines and dependency tracking.
Sự tuân thủ: SOC 2 Type II, GDPR and HIPAA standards are covered, which matters for health and finance organizations.
Thiết lập nhanh chóng: Getting data in is not overly convoluted, and quick rollout is a stated reason for its appeal.
Chụp bằng điện thoại di động: Add contacts on the go, scan a business card and assign tasks from your phone.

Hãy dùng thử Insightly MIỄN PHÍ