⚡ Nhận định nhanh:
- Chạy: Freshsales CRM starts at $9/user/month. Nimble CRM has one paid plan at $24.90 per user/month.
- Phù hợp nhất cho: Freshsales suits sales teams that want Freddy AI, phone, and pipeline management in one place. Nimble suits small việc kinh doanh teams living inside Microsoft 365 or Google Workspace.
- Điểm khác biệt chính: Freshsales is a tiered CRM software with three plans. Nimble is a unified relationship management platform sold as a single plan.
- Lựa chọn của chúng tôi: Freshsales CRM for most businesses. It rates 4.0 to Nimble’s 3.3 and costs less to start.
Two CRM tools. Two very different ideas about what a CRM is.
Freshsales CRM wants to run your entire sales pipeline.
Nimble CRM wants to fix your scattered contact records first.
Một phiên bản được thiết kế dành cho các đội ngũ bán hàng đang theo đuổi các giao dịch.
The other is built for business professionals nurturing relationships over time.
Here is how to pick the right customer relationship management tool.
Toàn cảnh
This Freshsales vs Nimble CRM comparison covers pricing, contact management, tự động hóa, and integration depth.
We also break down which teams each platform fits.
Của chúng tôi nhà văn spent hands-on time inside a Nimble account directly.
Notes on Freshsales come from published specs, documentation, and G2 reviews.
By the end, you will know which CRM software fits your business.
Freshsales CRM là gì?
Freshsales CRM là một nền tảng dựa trên trí tuệ nhân tạo (AI) để quản lý bán hàng, tiếp thị và tương tác khách hàng.
Sản phẩm này được ra mắt vào năm 2016, là sản phẩm chủ lực thứ hai của Freshworks.
The cloud-based CRM helps businesses manage customer interactions from one screen.
It centralizes customer data and shows a complete history of every touchpoint.
Freddy AI chấm điểm khách hàng tiềm năng, dự đoán rủi ro giao dịch và đề xuất các bước hành động tốt nhất tiếp theo.
Freshworks tuyên bố có hơn 67.000 khách hàng trên toàn thế giới sử dụng sản phẩm của họ.
🏆 Người chiến thắng: Freshsales CRM
Tích hợp điện thoại, email, trò chuyện và tin nhắn SMS trong một ứng dụng duy nhất. hộp thư đến. Freddy AI handles lead scoring and deal risk. A 21-day free trial covers every tier.
Bảng giá CRM Freshsales
Freshsales uses a tiered pricing structure for different business sizes.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Các đội bán hàng nhỏ mới bắt đầu |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Phát triển các doanh nghiệp quy mô vừa |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Larger teams needing deeper automation |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. Freshsales offers a 21-day free trial for all its pricing tiers, with no credit card required to create a new account.
Đảm bảo hoàn tiền: Freshworks does not publish a blanket refund window. The 21-day trial is the intended way to test before you pay.
📌 Ghi chú: Freshsales also offers a free plan for up to 3 users with most features included. Freshsales pricing has dropped over the years, and is now 2 to 3 times lower than before. That makes it an excellent value for small teams.
⚠️ Pricing conflict flagged: Our CSV lists Growth at $9, Pro at $39, and Enterprise at $59 per user/month. Third-party sources quote an entry plan near $11 and an Enterprise tier near $71. Check the Freshworks pricing page before you buy. We treat the table above as our source of record.
Những lợi ích chính của Freshsales CRM
Dưới đây là những lý do khiến Freshsales đáng để bạn cân nhắc:
- Trí tuệ nhân tạo Freddy: It scores leads by behavior and profile to improve conversion rates. It also recommends the next best action to close deals.
- Quản lý quy trình trực quan: Kanban boards track deal progress and surface bottlenecks fast. Sales activities stay visible to the whole team.
- Hộp thư đến hợp nhất: Built-in phone, email, chat, and SMS live inside one screen. One-click phone, sales lead tracking, and event tracking are included.
- Góc nhìn toàn diện 360 độ về khách hàng: A full timeline of customer interactions sits on every record. That collected data feeds personalized marketing campaigns.
- Phạm vi tiếp cận đa kênh: Freshsales connects with WhatsApp Business, Facebook Messenger, and LINE. It also links to Google, Microsoft 365, Slack, and Zoom.
- Báo cáo and forecasting: Around a dozen predefined sales reports ship ready to edit. AI insights help you track team performance and forecast revenue.
- Freshworks suite fit: It ties tightly to Freshmarketer and Freshdesk. Teams already using other Freshworks products get one shared customer record.
Những điều nhóm chúng tôi nhận thấy
Note: We have not had extensive hands-on time with Freshsales CRM yet. The points above come from Freshworks documentation, published specs, and G2 and Capterra reviews, where the platform holds an average score near 4.5/5.
Ưu điểm và nhược điểm của Freshsales CRM
✅ Ưu điểm
- Freddy AI chấm điểm khách hàng tiềm năng, dự đoán rủi ro giao dịch và đề xuất các bước hành động tốt nhất tiếp theo.
- Built-in phone, email, chat, and SMS inside a unified inbox
- Free plan for up to 3 users plus a 21-day free trial on every tier
- Hỗ trợ 24/5 cho tất cả các gói dịch vụ qua điện thoại, trò chuyện trực tuyến và email.
- Giá trị tuyệt vời cho các doanh nghiệp vừa và nhỏ.
❌ Nhược điểm
- Slow and overwhelming user experience, with cluttered navigation and slow loading times
- Around 385 integrations, fewer than established competitors
- Lacks some key functionality compared to HubSpot and Salesforce
- Limited native connectors outside the Freshworks family
Nimble CRM là gì?
Nimble CRM is a relationship focused CRM built for small businesses and teams.
Co-founder Jon Ferrara designed it as a relationship-first platform.
It pulls social and business data into rich, unified contact records.
That contact management approach fixes siloed contacts across email and social media.
Nimble tích hợp trực tiếp với Microsoft 365 và Google Workspace.
The result is a unified relationship management platform for people related processes.
Centralizing customer information this way helps small firms drive business growth.
In customer relationship management Nimble picks the contact-first path to business growth.
CRM nhanh nhẹn
A smart CRM that automagically builds contact records from social media insights. One plan includes every feature. Nimble Prospector captures contact details from any website.
Bảng giá CRM của Nimble
Nimble’s pricing is one plan that includes all features.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Gói trả phí | 24,90 đô la mỗi người dùng/tháng | Doanh nghiệp nhỏ teams wanting every feature without tier math |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. Nimble offers a 14-day free trial so you can test the software before committing to a subscription.
Đảm bảo hoàn tiền: Nimble does not advertise a refund window. The trial is the safe way to check fit.
📌 Ghi chú: The plan stores up to 25,000 contacts. Every extra 10,000 contact records add $10 per month. Group messaging is capped at 1,000 messages per month on the Business Plan.
⚠️ Pricing conflict flagged: Our CSV lists a single plan at $24.90 per user/month. Nimble’s own page quotes $29.90 monthly and $24.90 when paid annually. The CSV figure matches the annual rate. Budget for the higher number if you pay month to month.
Những lợi ích chính của Nimble CRM
Here is where Nimble earns its keep:
- Unified contact records: Nimble automagically builds contact insights from social and business data. It enriches contacts with company name, role, and contact details.
- Người tìm kiếm nhanh nhẹn: The Nimble app captures contact details from any website or LinkedIn profile. That means no manual data entry into Nimble contacts.
- Today page dashboard: One screen shows upcoming activities, deals, and engagement opportunities. You get instant access to what needs attention.
- Quản lý đường ống: Customizable sales pipelines and visual Kanban boards track business processes. You can manage leads through every stage of the sales pipeline.
- Group messages: Send personalized group messages with open and click tracking to any segment. Automated email sequences support marketing automation and follow ups.
- Workspace integration: Microsoft 365 contact sync runs two ways for contacts and calendar. Google Workspace contact sync is one way.
- Enrichment credits: Nimble delivers valuable company details for people at sites you visit. That sales intelligence supports better relationship management and customer retention.
The benefits breakdown below shows how these pieces fit together.
Những điều nhóm chúng tôi nhận thấy
Our writer created a Nimble account and worked through contact sync, the Today page dashboard, and Nimble Prospector. Here is what stood out from that hands-on time:
Ưu điểm và nhược điểm của Nimble CRM
✅ Ưu điểm
- Clean, attractive user interface that stays easy to use
- Contact search and communication history are praised in user reviews
- One plan includes every feature, so there is no tier guessing
- Improves prospecting effectiveness and lead follow-up efficiency
So sánh tính năng
Ready for a closer look at Freshsales CRM vs Nimble CRM?
We cover nine features, then pricing, so you can match each platform to your own sales process.
| Tính năng | Freshsales CRM | CRM nhanh nhẹn |
|---|---|---|
| Giá khởi điểm | 9 đô la/người dùng/tháng | 24,90 đô la/người dùng/tháng |
| Gói miễn phí | ✅ Tối đa 3 người dùng | ❌ |
| Dùng thử miễn phí | ✅ 21 ngày | ✅ 14 ngày |
| Trợ lý AI | ✅ Trí tuệ nhân tạo Freddy | ✅ Tiếp thị email bằng AI |
| Tích hợp chức năng gọi điện và nhắn tin SMS. | ✅ | ❌ |
| Làm phong phú thêm mạng xã hội | ❌ | ✅ |
| Tích hợp | ✅ Around 385 | ✅ Over 140 |
| Ứng dụng di động | ✅ iOS and Android | ✅ iOS and Android |
| Tốt nhất cho | Sales teams tracking deals | Business professionals nurturing relationships |
1. Quản lý liên hệ
Freshsales CRM: Freshsales centralizes customer information and provides a complete history of every touchpoint. Each record carries a 360-degree view of all customer interactions across email, calls, and chat. Custom fields let you shape records around your own business.
CRM linh hoạt: Nimble unifies contacts. Tưởng tượng every scattered record merged into one profile enriched with social media insights. It centralizes all your contacts and can host up to 25,000 contact records before add ons apply.
2. Sales Pipeline & Deals
Freshsales CRM: Visual sales pipelines track deal progress and identify bottlenecks. Kanban boards drive the pipeline management view. Freshdesk OMNI brings support tickets alongside deals for teams already inside the Freshworks suite.
CRM linh hoạt: Nimble offers customizable, visual sales pipelines for tracking dollars through each stage. Visual Kanban boards handle repeatable business processes. Tracking leads this way keeps follow ups timely and helps with closing deals.
3. AI and Lead Scoring
Freshsales CRM: Freddy AI scores leads on behavior and profile, which improves conversion rates. It also predicts deal risk and offers recommendations for the next best action. This is the clearest gap between the two products.
CRM linh hoạt: Nimble applies AI to email marketing rather than deal scoring. It drafts and personalizes messages instead of ranking leads. If predictive scoring matters to you, this is a real gap.
⚠️ Cảnh báo: AI scoring only helps once you have enough historical data. New accounts with thin records will not see useful predictions for several weeks.
4. Email và Giao tiếp
Freshsales CRM: Email tracking sits beside built-in phone, chat, and SMS in a unified inbox. You can send personalized bulk emails and monitor activities on those emails. Omnichannel communication covers WhatsApp, Facebook Messenger, and LINE.
CRM linh hoạt: Nimble handles agent activities and communications history in one place. Its approach to storing and viewing communication history is rated highly by users. The unified inbox has limits, since social platforms restricted API access.
5. Tự động hóa và quy trình làm việc
Freshsales CRM: Sales sequences automate repetitive tasks, freeing sales reps to focus on selling. You can create tasks, trigger follow ups, and stage tiếp cận cộng đồng by date. Automation depth grows as you move up the tiers.
CRM linh hoạt: Workflow templates give a systematic way to handle people related processes. Automation covers task management, so a team member can quickly create repeatable steps. This improves employee efficiency without heavy setup.
6. Sự tích hợp
Freshsales CRM: The marketplace offers around 385 integrations and apps at the time of writing. Freshsales connects with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party solutions stay limited outside the Freshworks family.
CRM linh hoạt: Nimble integrates with over 140 SaaS business applications and social media platforms. Data importation from Gmail, Twitter, and Outlook works out of the box. Many other connections need Zapier or Pabbly.
7. Lead Capture and Web Forms
Freshsales CRM: Web forms feed new leads straight into the CRM with event tracking attached. One-click phone and sales lead tracking start the moment a form lands. Marketing and sales share the same customer data from that point on.
CRM linh hoạt: An online form thợ xây captures important information from your website. Submissions land as existing contact records or new ones without duplicates. It is simple, and it fits the relationship focused CRM model.
8. Sales Intelligence and Prospecting
Freshsales CRM: Smart AI agents surface signals from sales activities across the pipeline. They flag stalled deals and prompt reps to respond. The focus stays on your own data rather than outside enrichment.
CRM linh hoạt: Nimble Prospector gathers contact insights from LinkedIn and any website you duyệt. Enrichment credits pull company name, role, and business data into the record. This is Nimble’s strongest single feature.
9. Reporting and Ease of Use
Freshsales CRM: Around a dozen predefined sales reports ship fully customizable. FreddyAI Co-Pilot adds insights for team performance and revenue forecasting. The trade-off is a slow and overwhelming user experience, with cluttered navigation and slow loading times.
CRM linh hoạt: Analytics highlight areas of potential improvement rather than deep forecasting. Automations keep the daily view tidy. The clean interface is why small business teams call it the perfect CRM for light reporting needs.
10. Định giá & Chi phí
Hãy cùng so sánh các gói giá cạnh nhau.
| Kế hoạch | Freshsales CRM | CRM nhanh nhẹn |
|---|---|---|
| Miễn phí | Gói miễn phí dành cho tối đa 3 người dùng | ❌ |
| Cấp độ cơ bản | Tăng trưởng — 9 đô la/người dùng/tháng | Paid Plan — $24.90 per user/month |
| Hạng trung | Phiên bản Pro — 39 đô la/người dùng/tháng | ❌ Single plan only |
| Hạng cao nhất | Doanh nghiệp — 59 đô la/người dùng/tháng | ❌ Single plan only |
Freshsales CRM: The Growth tier undercuts Nimble by a wide margin. A free plan for up to 3 users lets a tiny team run real sales without paying. Costs climb quickly once you need Pro or Enterprise automation.
CRM linh hoạt: One price buys every feature, so nothing is locked behind an upgrade. That simplicity costs more per seat at the entry point. Add ons for extra contacts and enrichment credits raise the real monthly figure.
💡 Mẹo hay: Run both free trials at once with the same 20 contacts. Twenty-one days on Freshsales and fourteen on Nimble is enough to feel the difference in daily use.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Chi phí đầu vào thấp nhất | Freshsales CRM | $9 versus $24.90 per seat |
| Tìm kiếm khách hàng tiềm năng trên mạng xã hội | CRM nhanh nhẹn | Prospector enriches contacts |
| Tích hợp chức năng điện thoại và nhắn tin SMS. | Freshsales CRM | Bao gồm hộp thư đến hợp nhất. |
| One simple plan | CRM nhanh nhẹn | All features, no tiers |
| Predictive lead scoring | Freshsales CRM | Freddy AI ranks leads |
| Microsoft 365 contact sync | CRM nhanh nhẹn | Two-way sync for contacts |
💰 Ngân sách của bạn
Freshsales starts cheaper and even has a free tier for three seats. Nimble asks more upfront but never charges you to unlock a feature.
🔌 Bộ công nghệ của bạn
Already running other Freshworks products like Freshdesk or Freshmarketer? Freshsales shares one customer record with them. If your day lives in Microsoft 365 or Google Workspace, Nimble integrates more naturally.
📝 Your Sales Style
High-volume outbound teams need sequences, dialing, and deal risk flags. Consultants nurturing relationships one conversation at a time will prefer Nimble’s contact-first layout.
🎓 Trình độ kinh nghiệm của bạn
Freshsales offers an intuitive interface for its category, but the sheer feature count slows new users down. Nimble is user-friendly and straightforward from the first login.
🆓 Dùng thử và bản demo miễn phí
Freshsales gives you 21 days with no credit card required. Nimble gives you 14 days, which is tight if you want to test contact sync properly.
🛟 Các tùy chọn hỗ trợ
Freshsales provides 24/5 support across all plans via phone, chat, and email. Nimble leans on documentation and email support, which suits smaller teams with simpler questions.
Hướng dẫn chuyển đổi
Already on one of these? Here is what changes if you move.
🔄 Switching from Freshsales CRM to Nimble CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Social media insights attached to every contact automatically
- Nimble Prospector for capturing contact details while you browse
- A single plan with no locked features
❌ Những gì bạn sẽ mất:
- Freddy AI lead scoring and deal risk prediction
- Built-in phone and SMS inside the CRM
- Liên kết chặt chẽ với các sản phẩm khác của Freshworks
📋 Cách chuyển đổi:
- Export contacts, deals, and notes from Freshsales as CSV files
- Create a Nimble account and connect Microsoft 365 or Google Workspace
- Import the CSV, map custom fields, then rebuild your sales pipelines
🔄 Switching from Nimble CRM to Freshsales CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Freddy AI scoring, deal risk alerts, and next best action prompts
- A unified inbox with phone, email, chat, and SMS
- Around a dozen customizable sales reports for forecasting
❌ Những gì bạn sẽ mất:
- Automatic contact enrichment from social and business data
- The Today page dashboard view of engagement opportunities
- Flat, single-plan pricing with everything included
📋 Cách chuyển đổi:
- Export Nimble contacts, deals, and communication history to CSV
- Start the 21-day Freshsales trial and pick your tier
- Import the data, set up pipelines, then turn on Freddy AI scoring
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small and medium sized businesses. We did not evaluate enterprise SSO, custom API work, or bulk licensing for either platform. Our notes reflect the July 2026 versions, and features may shift after that date. If you manage 50 or more users, your priorities will differ from what we covered here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Freshsales CRM |
| 🚀 Các tính năng cốt lõi của CRM | Freshsales CRM |
| 🤖 Trí tuệ nhân tạo và Tự động hóa | Freshsales CRM |
| 👥 Quản lý liên hệ | CRM nhanh nhẹn |
| 👶 Dễ sử dụng | CRM nhanh nhẹn |
| 🔌 Tích hợp | Freshsales CRM |
| 📊 Báo cáo | Freshsales CRM |
| 🏆 Người chiến thắng chung cuộc | Freshsales CRM |
🏆 NGƯỜI CHIẾN THẮNG: FRESHSALES CRM
Freshsales CRM wins 5 out of 7 categories.
Phù hợp nhất cho: Sales teams tracking deals, medium sized businesses, and any company already using other Freshworks products
Freshsales CRM and Nimble CRM solve different halves of the same problem. Freshsales runs the deal. Nimble runs the relationship behind it.
Nimble is genuinely good at what it does. If your work is nurturing relationships, prospecting on LinkedIn, and keeping communication history clean, it earns its price. Service-based professionals get real value from it.
But most teams need more than contact management. Freshsales gives you Freddy AI, phone, pipeline management, and reporting for less money per seat. That is why it takes the win.
So sánh thêm về Freshsales CRM
Dưới đây là cách Freshsales so sánh với các phần mềm CRM khác:
So sánh Freshsales CRM và HubSpot
Freshsales thắng nhờ: Cheaper paid entry at $9 per seat, built-in telephony without an add-on, tighter fit with Freshdesk and Freshmarketer
HubSpot thắng nhờ: Far larger app marketplace, deeper content and marketing tooling, stronger free tier for larger teams
So sánh Freshsales CRM và Zoho CRM
Freshsales thắng nhờ: Cleaner onboarding for first-time CRM buyers, Freddy AI scoring on lower tiers, 24/5 support on every plan
Zoho CRM vượt trội ở các điểm sau: Wider module range across the Zoho suite, more granular custom fields, broader third-party connector list
So sánh Freshsales CRM và Pipedrive
Freshsales thắng nhờ: Native phone, chat, and SMS in one inbox, a free plan Truyền động đường ống does not offer, AI insights for revenue forecasting
Pipedrive thắng nhờ: Faster interface with less clutter, simpler pipeline setup for tiny teams, more predictable learning curve
So sánh Freshsales CRM và Salesforce
Freshsales thắng nhờ: A fraction of the per-seat cost, usable without hiring a setup consultant, faster setup for small business teams
Salesforce thắng thế nhờ: Deeper customization for complex sales, a far larger partner network, better fit for enterprise reporting demands
So sánh chi tiết hơn về Nimble CRM
Here is how Nimble measures up against other management software:
Nimble thắng nhờ: Lower entry price per seat, automatic social enrichment of contact records, far shorter setup time
Keap thắng nhờ: Deeper marketing automation branching, native invoicing and payments, stronger campaign builder
So sánh Nimble CRM và Capsule CRM
Nimble thắng nhờ: Prospector browser extension for capturing leads, richer unified contact profiles, better Microsoft 365 two-way sync
Capsule CRM thắng nhờ: A genuine free tier for very small teams, lighter interface, cheaper paid plans at the entry level
So sánh Nimble CRM và Insightly
Nimble thắng nhờ: Relationship-first record design, faster contact search, simpler single-plan pricing
Insightly thắng nhờ: Built-in project management after the deal closes, more reporting depth, stronger workflow rules
So sánh Nimble CRM và Monday CRM
Nimble thắng nhờ: Contact enrichment Monday cannot match, less configuration before first use, tighter focus on people rather than tasks
CRM thắng lớn vào thứ Hai nhờ: Flexible boards for team collaboration, wider automation recipes, better cross-department visibility
Câu hỏi thường gặp
FreshSales có phải là một hệ thống CRM không?
Yes. It is a cloud-based customer relationship management tool from Freshworks. It handles contacts, deals, email, and reporting for sales teams of most sizes.
Nimble có giá bao nhiêu mỗi tháng?
The single paid plan costs $24.90 per user per month on annual billing. Monthly billing runs higher, and extra contacts add $10 per 10,000.
Freshsales có những ưu điểm gì?
Freddy AI scoring, a unified inbox with phone and SMS, visual pipelines, around 385 integrations, and 24/5 support on every plan. It also offers excellent value for smaller teams.
Nhược điểm của phương pháp Nimble là gì?
Many integrations need Zapier or Pabbly. The unified inbox is limited by social platform API changes. The Android app reviews worse than iOS.
Nền tảng CRM số 1 là gì?
Salesforce holds the largest market share. Between these two, Freshsales CRM wins for most businesses on price, AI features, and reporting depth.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 