⚡ Nhận định nhanh:
- Chạy: ActiveCampaign starts at $15/month. Capsule CRM has a free version, then $18/user/month.
- Phù hợp nhất cho: ActiveCampaign for marketing and sales automation. Capsule for simple contact management and a clean sales pipeline.
- Điểm khác biệt chính: ActiveCampaign is an email marketing platform with a built in CRM. Capsule is a CRM that sends email through its Bộ phát đáp tích hợp.
- Lựa chọn của chúng tôi: ActiveCampaign, because it covers email campaigns, SMS, and deal tracking in one dashboard.
💡 How we broke the tie: Both tools score 4.0 in our rating data. We gave ActiveCampaign the win because it covers marketing, sales, and CRM work, while Capsule covers CRM only. If you already run email elsewhere, that edge disappears.
ActiveCampaign and Capsule CRM both promise to keep your customers organised.
They are not competing for the same buyer.
ActiveCampaign is built for marketing automation first, with sales tools attached.
Capsule CRM is built for keeping track of people and deals.
One is a marketing engine. The other is a tidy address book with a sales process on top.
Toàn cảnh
This ActiveCampaign vs Capsule CRM comparison covers pricing, core features, automation, and ease of use.
Của chúng tôi nhà văn spent hands-on time inside ActiveCampaign directly.
Notes on Capsule come from its documentation, pricing page, and G2 reviews.
By the end, you will know which crm platform fits your việc kinh doanh.
ActiveCampaign là gì?
ActiveCampaign is a customer experience automation platform for email marketing and sales automation.
It sends automated emails, chữ messages, and notifications to your leads.
The visual, drag-and-drop thợ xây lets you build automations without writing code.
A built in CRM ships with every plan, so deals and email campaigns live together.
Most people pick it for advanced automation rather than simple newsletters.
🏆 Người chiến thắng: ActiveCampaign
Over 900 automation templates and 950+ integrations. Email, SMS, and deals in one place. Free 14-day trial, no card needed.
Bảng giá ActiveCampaign
ActiveCampaign offers four paid tiers. There is no free plan.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Người mới bắt đầu | 15 đô la/tháng | Small teams starting with email marketing automation |
| Thêm vào đó | 49 đô la/tháng | Businesses that need the CRM and lead scoring |
| Chuyên nghiệp | 79 đô la/tháng | The more advanced user who wants custom reports |
| Doanh nghiệp | 145 đô la/tháng | Big businesses needing a dedicated account team |
Pricing verified September 2026.
Dùng thử miễn phí: 14 days, no credit card required, with access to most Professional-tier features.
Đảm bảo hoàn tiền: None advertised. Yearly billing saves 20%, so test on the trial before you pay annually.
📌 Ghi chú: Every price above scales with your contact count. Transactional email, SMS add ons, and CRM add ons are billed separately, so the sticker price is a floor, not a ceiling.
⚠️ Pricing conflict flagged: Some sources list the entry plan at $19/month. Our pricing data records $15/month, and we use our data throughout this article. Check the live pricing page before you buy.
Những lợi ích chính của ActiveCampaign
Here is what makes ActiveCampaign worth a look:
- 900+ pre built templates: Automation recipes cover welcome series, follow up email chains, and cart abandonment. You start from a working flow, not a blank canvas.
- Deep segmentation: Advanced segmentation groups contacts by website visits, location, purchase history, or interaction history.
- Multi-channel reach: Run email, SMS, WhatsApp, and social campaigns from one dashboard. You can send SMS from the same automation that sends the email.
- Strong deliverability: ActiveCampaign’s deliverability scores well in independent inbox tests, which matters more than any feature list.
- Built-in sales tools: Lead scoring, pipelines, and a mobile app for deals and contacts come with the ActiveCampaign CRM.
- Free migration: ActiveCampaign moves your lists and templates over from other email marketing services at no cost.
- Privacy handling: The platform is GDPR compliant and stores customer data on US servers.
Những điều nhóm chúng tôi nhận thấy
Our writer set up a live account and built a two-branch welcome series inside it. Here is what stood out from that hands-on time:
Ưu điểm và nhược điểm của ActiveCampaign
✅ Ưu điểm
- Over 900 automation templates and a drag-and-drop builder
- Built-in CRM with lead scoring on every plan
- Email, SMS, WhatsApp, and ads run from one account
- Free migration from other email marketing software
- Dùng thử miễn phí 14 ngày, không cần thẻ tín dụng.
❌ Nhược điểm
- Overkill if you only send simple newsletters
- No free plan, and costs climb with contact count
- The Starter plan caps you at 5 actions per automation
- Phone support and single sign-on sit on the higher tiers
Capsule CRM là gì?
Capsule CRM is cloud-based crm software built for small to medium businesses.
It centralises people, companies, emails, notes, and files in one place.
The interface is minimal, so teams adopt it without a dedicated account manager or admin.
Its sales pipeline view shows every open deal and its stage at a glance.
Capsule calls this approach “powerful simplicity”, and that is a fair description.
Runner Up: Capsule CRM
A clean CRM for 250 contacts free. Project boards, task tracking, and 60+ native integrations without the learning curve.
Bảng giá Capsule CRM
Capsule CRM cost is charged per user, so the price grows with headcount.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Miễn phí | $0 | Two users and up to 250 contact records |
| Người mới bắt đầu | 18 đô la/người dùng/tháng | A doanh nghiệp nhỏ tracking one sales pipeline |
| Sự phát triển | 36 đô la/người dùng/tháng | Teams needing multiple sales pipelines and reporting tools |
Pricing verified September 2026.
Dùng thử miễn phí: 14 days on the paid tiers, plus a permanent free version for two users.
Đảm bảo hoàn tiền: None advertised. Annual billing carries a discount of up to 15%.
📌 Ghi chú: The free version caps storage at 50MB and leaves out reporting entirely. You cannot generate reports until you move to a paid plan.
⚠️ Pricing conflict flagged: Capsule’s own page lists five tiers, including Advanced and Ultimate, with Starter at $21 and Growth at $38 when not billed annually. Our pricing data records three plans at $0, $18, and $36 per user per month, and those are the figures used here. Confirm on the live page before you buy.
Những lợi ích chính của Capsule CRM
Here is where Capsule earns its place among doanh nghiệp nhỏ crm providers:
- 360-degree contact view: Every contact record holds communication history, notes, and social profiles. You can add notes to a person or a company in seconds.
- Bảng dự án: Post-sale delivery work links straight to the won deal, so project management sits beside the sales opportunities that created it.
- Tracks and workflow automations: Templated task lists handle repeatable jobs like onboarding, and higher tiers add multi-step rules.
- Real integrations: Xero, QuickBooks, Mailchimp, and over 1,000 other integrations through Zapier.
- Google and Microsoft support: Add contacts from Gmail with Google Workspace, or reach your Capsule account data inside Microsoft 365.
- Custom pipelines: Build a pipeline that matches your actual sales cycle instead of a generic five-stage template.
- Genuinely cheap start: A free version for 250 contacts lets you test the whole idea before spending anything.
Những điều nhóm chúng tôi nhận thấy
Note: We have not had extended hands-on time inside a Capsule account yet. The observations above come from Capsule’s documentation, its pricing page, and G2 reviews. G2 reviews consistently highlight the contact management and pipeline views as the easiest parts to learn, while the email tracking method draws the most criticism.
Ưu điểm và nhược điểm của Capsule CRM
✅ Ưu điểm
- Clean, user friendly interface that needs almost no training
- Free version for 250 contacts and two users
- Project boards tie delivery work to closed deals
- 60+ native integrations plus Zapier
❌ Nhược điểm
- Email tracking needs you to BCC an address manually
- Google and Microsoft sync runs one way only
- Support is email-only, with no live chat or help desk queue
- Thinner on advanced features than larger crm system rivals
So sánh tính năng
These two tools overlap on contacts and deals. They split apart everywhere else.
Here are the ten areas that decide which one belongs in your stack.
| Tính năng | ActiveCampaign | Capsule CRM |
|---|---|---|
| Giá khởi điểm | 15 đô la/tháng | $0, then $18/user/month |
| Gói miễn phí | ❌ | ✅ |
| Chiến dịch email | ✅ Bản địa | ✅ Via Transpond |
| Tự động hóa nâng cao | ✅ | ⚠️ Basic on paid tiers |
| Built In CRM | ✅ Tất cả các gói dịch vụ | ✅ Core product |
| Ghi điểm dẫn đầu | ✅ Plus and above | ❌ |
| SMS and WhatsApp | ✅ Add ons | ❌ |
| Bảng dự án | ❌ | ✅ |
| Trang đích | ✅ | ❌ |
| Tốt nhất cho | Tự động hóa tiếp thị và bán hàng | Quản lý liên hệ đơn giản |
1. Email Marketing and Campaigns
ActiveCampaign: This is the home turf. The email builder ships with email templates, an AI writing trợ lý, and RSS triggered sends for blog digests. Transactional emails run through a separate add on.
Capsule CRM: Email marketing arrives through the Transpond integration or a Mailchimp link. It works, but it is a bolt-on rather than a native newsletter tool.
2. Contact Management and Custom Fields
ActiveCampaign: Contacts carry tags, custom fields, and custom objects on higher tiers. The record is built to trigger marketing, so it stores behaviour more than relationship notes.
Capsule CRM: Contact records are the point of the product. Emails, calls, and files sit in one hub, and other team members see the same history ngay lập tức.
3. Sales Pipeline and Lead Scoring
ActiveCampaign: Lead scoring adds points as contacts open, click, or visit pricing pages. That turns lead generation traffic into a ranked list your sales process can work through.
Capsule CRM: Pipelines are cleaner and easier to read. There is no scoring engine, so lead management stays manual and depends on your team updating stages.
4. Automation and Task Tracking
ActiveCampaign: Multi-step workflows with conditional logic go far past basic drip campaigns. You can A/B test entire automation paths, and predictive sending picks delivery times from past behaviour.
Capsule CRM: Tracks turn repeatable business processes into templated task lists. Workflow automations exist on higher tiers, but they move tasks, not marketing campaigns.
5. Reporting and Custom Reports
ActiveCampaign: Custom reports land on the Pro tier. Attribution, automation performance, and campaign revenue all report inside the same account.
Capsule CRM: Reporting features cover conversion rates, pipeline health, and revenue forecasting. The free version has none, so you must pay to generate reports at all.
6. Integrations and Add Ons
ActiveCampaign: Over 950 integrations, including Shopify, Salesforce, WordPress, Microsoft Dynamics, and Zapier. Premium integrations cover CRM and ecommerce platforms, and add ons handle SMS, transactional email, and HIPAA support.
Capsule CRM: Around 60 native connections, plus Xero, QuickBooks, and 1,000 other integrations via Zapier. Full integration with Google Workspace, formerly G Suite, is one way only.
⚠️ Cảnh báo: One-way sync means edits made in Capsule do not du lịch back to Gmail or Microsoft 365. Check that before you move your whole contact list across.
7. Landing Pages and Dynamic Content
ActiveCampaign: Build landing pages, then trigger automations from the form submission. Conditional content and dynamic content swap blocks in an email based on custom fields or purchase history.
Capsule CRM: No landing page builder and no dynamic email blocks. This is squarely outside what Capsule sets out to do.
8. AI and Content Creation
ActiveCampaign: Active Intelligence agents can draft campaigns and suggest high-value segments from live data. AI content generation sits inside the email editor itself.
Capsule CRM: AI here is limited and mostly lives in the Transpond side of the house. If AI drafting matters to your digital marketing, this is a gap.
9. Ease of Use and Mobile App
ActiveCampaign: Menus are navigable and onboarding includes a personalised checklist. The depth still costs you time, and phone support only appears on higher plans.
Capsule CRM: Faster to learn than most other CRMs, with iOS and Android apps for tasks and contacts. G2 reviews rate the mobile app as useful but less polished than the web view.
10. Giá cả và chi phí
The two price models are not comparable line for line. One charges by contacts, the other by seat.
| Cấp độ | ActiveCampaign | Capsule CRM |
|---|---|---|
| Miễn phí | ❌ Không có gói miễn phí | $0 for 2 users |
| Lối vào | Gói khởi đầu: 15 đô la/tháng | Starter: $18/user/month |
| Giữa | Thêm nữa: $49/tháng | Growth: $36/user/month |
| Trên | Phiên bản Pro: 79 đô la/tháng | ❌ |
| Đứng đầu | Doanh nghiệp: 145 đô la/tháng | ❌ |
ActiveCampaign: A five-person team pays the same $15/month at Starter as a solo user, because billing follows contacts. Costs rise as your list grows, not as you hire.
Capsule CRM: That same five-person team pays $90/month on Starter. Capsule is cheaper for one or two people and pricier once the team grows.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Một điểm khởi đầu miễn phí | Capsule CRM | Free plan, 250 contacts |
| Intelligent marketing automation | ActiveCampaign | Hơn 900 mẫu, logic điều kiện |
| Simple deal tracking | Capsule CRM | Cleaner pipeline, faster to learn |
| Email plus SMS in one place | ActiveCampaign | Multi-channel from one account |
| A growing headcount | ActiveCampaign | Billing follows contacts, not seats |
| Post-sale project work | Capsule CRM | Project boards linked to deals |
💰 Ngân sách của bạn
Under three users, Capsule wins on paid plans and has a free tier to boot. Past five seats, ActiveCampaign’s contact-based billing usually costs less.
🔌 Bộ công nghệ của bạn
Shopify and WordPress users get more out of ActiveCampaign’s 950+ connections. Xero and QuickBooks shops often find Capsule slots in with less work.
📝 Quy trình bán hàng của bạn
Long consultative cycles with lots of notes suit Capsule’s account management style. High-volume sales engagement with scored leads suits ActiveCampaign.
🎓 Trình độ kinh nghiệm của bạn
Capsule needs no training and almost no setup. ActiveCampaign rewards the more advanced user who will actually use its key features.
🆓 Dùng thử và bản demo miễn phí
Both give you 14 days without a credit card. Load real customer data into each one, not sample contacts, or the test proves nothing.
🛟 Các tùy chọn hỗ trợ
Capsule is email-only, backed by a knowledge base. ActiveCampaign adds chat, and phone support plus a dedicated account team on the Enterprise plan.
Hướng dẫn chuyển đổi
Already on one of them? Here is what changes when you move.
🔄 Đang chuyển từ ActiveCampaign sang Capsule CRM?
✅ Những lợi ích bạn sẽ nhận được:
- A free version for small teams under 250 contacts
- Project boards that carry won deals into delivery
- A far shorter learning curve for non-technical staff
❌ Những gì bạn sẽ mất:
- Lead scoring and behavioural triggers
- Native email campaigns, landing pages, and SMS
- Multi-step automation with conditional branching
📋 Cách chuyển đổi:
- Export contacts, deals, and tags from ActiveCampaign as CSV
- Open a Capsule account on the free tier and import the file
- Rebuild your pipeline stages, then connect Transpond for email
🔄 Đang chuyển từ Capsule CRM sang ActiveCampaign?
✅ Những lợi ích bạn sẽ nhận được:
- Sales and marketing in one dashboard instead of two tools
- Automation that reacts to opens, clicks, and page visits
- More advanced features like custom reports and predictive sending
❌ Những gì bạn sẽ mất:
- The free plan and the simplicity that came with it
- Bảng kế hoạch dự án cho công việc hậu mãi
- A pipeline your whole team already understands
📋 Cách chuyển đổi:
- Export your contact records and opportunity list from Capsule
- Start the 14-day trial and ask for the free migration service
- Rebuild pipelines, then build automations from the template library
Những điều mà bài đánh giá của chúng tôi chưa đề cập
We looked at these tools from the angle of small teams and small businesses. We did not test Capsule’s higher tiers, ActiveCampaign’s HIPAA add on, or how either handles a 100,000-contact database. Non profits and agencies with client sub-accounts have needs we did not cover here. Both vendors ship new features often, so check the live pages if a specific khả năng decides your purchase.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Capsule CRM |
| 🚀 Các tính năng chính | ActiveCampaign |
| ⚡ Tự động hóa | ActiveCampaign |
| 🎯 Quản lý liên hệ | Capsule CRM |
| 👶 Dễ sử dụng | Capsule CRM |
| 🔌 Tích hợp | ActiveCampaign |
| 📊 Báo cáo | ActiveCampaign |
| 🏆 Người chiến thắng chung cuộc | ActiveCampaign |
🏆 NGƯỜI CHIẾN THẮNG: ACTIVECAMPAIGN
ActiveCampaign wins 4 of 7 categories.
Phù hợp nhất cho: email marketing automation, lead scoring, multi-channel campaigns
There is no perfect CRM, and these two are not really rivals. ActiveCampaign is a marketing platform with sales tools inside it. Capsule is a great tool for keeping customer interactions organised, nothing more and nothing less.
We recommend ActiveCampaign if you want marketing and sales automation running from one account. The ActiveCampaign CRM will not replace Salesforce, but it removes a second subscription for most small businesses.
Use Capsule instead when your bottleneck is memory, not marketing. If nobody on your team wants to build automations, all the features in ActiveCampaign are money you will not spend well.
So sánh thêm về ActiveCampaign
Weighing other Các lựa chọn thay thế cho ActiveCampaign? Here is the short version:
ActiveCampaign thắng nhờ: lower entry price, deeper email automation logic, cheaper multi-seat access
HubSpot thắng nhờ: a genuine free tier, tighter sales reporting, a larger partner and knowledge base
ActiveCampaign so với Keap
ActiveCampaign thắng nhờ: starting cost, segmentation depth, breadth of native connections
Keap thắng nhờ: quoting and invoicing built in, guided onboarding, appointment booking
ActiveCampaign so với Truyền động đường ống
ActiveCampaign thắng nhờ: native email campaigns, behaviour-based triggers, landing pages
Pipedrive thắng nhờ: pipeline clarity, activity-based selling, faster rep onboarding
So sánh thêm về Capsule CRM
Capsule sits in a crowded field. These three come up most often:
So sánh Capsule CRM và Pipedrive
Capsule thắng nhờ: free tier, project boards after the sale, lower cost per user
Pipedrive thắng nhờ: sales forecasting, automation depth, call and email tracking without BCC
So sánh Capsule CRM và Zoho CRM
Capsule thắng nhờ: simpler setup, cleaner interface, no configuration consultant needed
Zoho thắng thế nhờ: lower per-seat pricing at scale, built-in analytics, a wider product family
So sánh Capsule CRM và Freshsales
Capsule thắng nhờ: speed of adoption, task tracking, kế toán sự tích hợp
Freshsales thắng nhờ: built-in phone and chat, AI deal scoring, richer reporting on lower tiers
Câu hỏi thường gặp
ActiveCampaign được dùng để làm gì?
It runs email campaigns, text messages, and automated follow up email sequences. The platform also tracks deals, so marketing and sales work from the same contact data.
ActiveCampaign có phải là một phần mềm CRM không?
Yes, a CRM ships with every plan. It handles pipelines, tasks, and lead scoring, though dedicated crm software still offers deeper record customisation.
Capsule CRM được dùng để làm gì?
Small businesses use it to store contacts, log conversations, track sales opportunities, and manage post-sale projects. It is a relationship record first, a marketing tool second.
Capsule CRM có giá bao nhiêu?
The free version costs nothing for two users. Paid plans start at $18 per user per month, with Growth at $36, and annual billing cuts the rate.
Cái gì phần mềm CRM tốt nhất?
It depends on the job. Pick ActiveCampaign for automation-led growth, Capsule for straightforward relationship tracking, and read our full ActiveCampaign review before committing to a paid tier.
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