How to Use BugHerd Like a Pro (2026 Guide)

Hướng dẫn nhanh

This guide covers every BugHerd feature:

• Bắt đầu — Create your BugHerd account and add your first project
• How to Use All-In-One Dashboard — One page for every task, comment, and bug report across projects
• How to Use Built-In Kanban Board — Drag tasks through To Do, In Progress, and Done stages
• How to Use Detailed Bug Reporting — Browser, operating system, and screen resolution attached to each report
• How to Use Easy Set-ups — First project live in under five minutes, no developer needed
• How to Use Advanced App Integrations — Two-way sync with over 20 popular web apps your team already uses
• How to Use Automatic screenshot capture — Every comment ships with a screenshot pinned to the exact element
• How to Use Feedback Tool — Clients point, click, and comment without creating an account
• How to Use MS Teams — New tasks posted into your Microsoft Teams channel automatically
• How to Use Rask Board — A separate board per project so client work never overlaps

Thời gian cần thiết: 5 phút cho mỗi phim

Cũng trong hướng dẫn này: Mẹo chuyên nghiệp | Những lỗi thường gặp | Khắc phục sự cố | Chạy | Các lựa chọn thay thế

Tại sao nên tin tưởng hướng dẫn này?

I’ve run BugHerd on client builds for two years and tested every feature here.

This tutorial comes from real hands-on experience, not vendor screenshots.

BugHerd is a visual feedback and bug tracking tool used by over 6,000 companies worldwide.

Clients point at a broken element, click, and comment.

BugHerd grabs the technical details behind that comment automatically.

This How to Use BugHerd guide shows you how to use every major feature, step by step.

BugHerd Tutorial

This complete BugHerd tutorial walks you through managing feedback from first project to finished build.

BugHerd

Stop chasing vague client feedback through email. BugHerd pins every comment to the exact page element and captures the technical details for you. Free 7-day trial, no credit card required.

THỬ BUGHERD NGAY →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

Getting Started with BugHerd

Trước khi sử dụng bất kỳ tính năng nào, hãy hoàn tất thiết lập một lần này.

It takes about three minutes and needs no developer.

Bước 1: Tạo tài khoản của bạn

Go to the BugHerd website and click “Start Free Trial”.

Enter your email and pick a password.

The free 7-day trial needs no credit card.

✓ Điểm kiểm tra: Kiểm tra của bạn hộp thư đến cho email xác nhận.

Bước 2: Cài đặt tiện ích mở rộng trình duyệt

BugHerd runs in Chrome, Firefox, and Edge on any operating system.

Install the BugHerd extension from your browser store and log in.

Here’s what my own setup looked like:

✓ Điểm kiểm tra: The BugHerd sidebar opens on any page you load.

Bước 3: Tạo dự án đầu tiên của bạn

Click “New Project” and paste the URL of your live website or staging build.

Then invite clients and teammates by email from the members tab.

How to Use BugHerd All-In-One Dashboard

All-In-One Dashboard keeps every task, comment, and bug report from all your projects on one page.

Dưới đây là hướng dẫn sử dụng từng bước.

Bước 1: Mở bảng điều khiển của bạn

Log into your BugHerd account and open the dashboard.

Every BugHerd project you manage shows up here.

Step 2: Filter By Project

Click a project name to load only its feedback.

Use the status filter to hide finished tasks.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Only tasks from the selected project stay visible.

Step 3: Assign The Work

Assign each task to a teammate and set a due date.

How to Use BugHerd Built-In Kanban Board

Built-In Kanban Board moves each task through clear stages instead of a flat list.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Open The Board View

Click “Board” inside any BugHerd project.

Four default columns appear across the screen.

Step 2: Drag A Task

Drag a task card from Backlog into To Do.

The assignee gets notified straight away.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: The card sits in its new column and keeps its comments.

Step 3: Review Progress Daily

Check the Done column each morning to track what shipped.

How to Use BugHerd Detailed Bug Reporter

Detailed Bug Báo cáo attaches the technical details developers need to every bug report.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Pin A Comment

Click any element on the page and leave a comment.

BugHerd grabs the page URL as you type.

Step 2: Check The Details Tab

Open the task and click the details tab.

You get detailed information: browser, operating system, and screen resolution.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Browser version and screen resolution appear without you typing them.

Step 3: Send It To A Developer

Assign the bug report to one of your web developers.

How to Use BugHerd Set-ups

Easy Set-ups gets your first project collecting website feedback in under five minutes.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Create A New Project

Click “New Project” and paste your site URL.

Name it after the client or the build.

Step 2: Add The JavaScript Snippet

Copy the JavaScript snippet and paste it before your closing body tag.

That JavaScript code loads the BugHerd sidebar for guests.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: The BugHerd sidebar appears when you reload the page.

Step 3: Open General Settings

Adjust permissions and email alerts under general settings.

How to Use BugHerd Advanced App Integrations

Advanced App Integrations pushes BugHerd tasks into the apps your team already opens daily.

Dưới đây là hướng dẫn sử dụng từng bước.

Bước 1: Mở các tích hợp

Go to project settings and click “Integrations”.

BugHerd integrates with over 20 popular web apps.

Bước 2: Chọn ứng dụng của bạn

Choose Trello, Asana, Jira, GitHub, or Slack.

Zapier covers anything not on the list.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: A test task appears in the connected app within a minute.

Step 3: Add Your Credentials

Create the connection using API Key credentials and map your fields.

How to Use BugHerd Automatic screenshot capture Tool

Automatic screenshot capture saves a screenshot of the exact element the client clicked.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Click The Broken Element

Point at the element and click it once.

A comment box opens over that spot.

Step 2: Write The Comment

Describe the problem in one plain sentence.

The screenshot is captured automatically as you submit.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: The task thumbnail shows the page with a pin on the element.

Step 3: Annotate If Needed

Draw an arrow on the screenshot to point at the fault.

How to Use BugHerd Feedback Tool

Feedback Tool lets clients provide feedback by pointing and clicking, with no account needed.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Invite Clients

Open the members tab and invite clients by email.

Set them as guests, not members.

Step 2: Share The Live Link

Send the link to your live website or staging build.

They start giving feedback in the sidebar immediately.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Guest comments appear as sticky notes on the page.

Step 3: Triage Incoming Comments

Convert each useful comment into a task with an owner.

How to Use BugHerd MS Teams

MS Teams posts new BugHerd tasks straight into your Microsoft Teams channel.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Connect Teams

Click “MS Teams” in the integrations list.

Sign in with your Microsoft work account.

Step 2: Choose A Channel

Pick the channel that should receive alerts.

A dev channel beats a general one.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: A test card posts into the channel you selected.

Step 3: Filter The Noise

Limit alerts to new tasks and status changes only.

How to Use BugHerd Rask Board

Rask Board gives each project its own board so nothing gets mixed between clients.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Open The Project Board

Select a project and open its board.

Boards are per project, not shared.

Step 2: Group Your Columns

Rename columns to match how your team actually works.

Keep it to four columns maximum.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Only that project’s tasks appear on the board.

Step 3: Archive Finished Work

Archive completed tasks weekly so the board stays readable.

BugHerd Pro Tips and Shortcuts

After two years of managing feedback in BugHerd, here are my best tips.

Phím tắt

Những tính năng ẩn mà hầu hết mọi người bỏ lỡ

• Guest access without accounts: Clients provide feedback with no signup, which removes the biggest excuse for silence.
• Video feedback: Record a short clip for complex issues instead of writing five paragraphs.
• Unlimited projects and guests: Every paid plan includes unlimited projects, so run one per client.

📌 More resources: the BugHerd computer illustration by Sher Rill Ng suits the brand well.

BugHerd Common Mistakes to Avoid

Mistake #1: Treating Every Comment as a Task

Mistake #2: Skipping the JavaScript Snippet on Live Sites

Mistake #3: Inviting Clients With No Instructions

BugHerd Troubleshooting

Problem: The Sidebar Does Not Appear

Gây ra: The JavaScript snippet is missing, or the BugHerd extension is disabled for that site.

Sửa chữa: Reload the page and enable the extension, then check the snippet placement.

Problem: Clients Cannot Leave Feedback

Gây ra: Guest permissions are off, or the invite went to the wrong email address.

Sửa chữa: Open general settings, switch guest access on, and resend the invite from the members tab.

Problem: Screenshots Look Wrong

Gây ra: The page loaded content after the screenshot fired, common on slow or lazy-loaded pages.

Sửa chữa: Wait for the page to finish loading, then pin the comment again. Screen resolution is recorded either way.

📌 Ghi chú: If none of these fix your issue, contact BugHerd support. Is BugHerd down? Check their status page first.

BugHerd là gì?

BugHerd is a website feedback and bug tracking tool for great websites.

It pins every comment to the exact page element.

Think of it like sticky notes stuck directly onto a live website.

Hãy xem đoạn video tổng quan ngắn này:

Nó bao gồm các tính năng chính sau:

• Bảng điều khiển đa chức năng: See all the bugs, comments, and tasks from every BugHerd project in one view
• Bảng Kanban tích hợp sẵn: Organize feedback into stages like To Do, In Progress, and Done
• Detailed Bug Reporting: Technical details are captured automatically with every comment
• Easy Set-ups: Setup takes less than 5 minutes using an extension or a snippet
• Advanced App Integrations: Connects with Trello, Asana, Jira, GitHub, Slack, and Zapier
• Automatic screenshot capture: BugHerd captures screenshots automatically with each piece of feedback
• Feedback Tool: Guests leave visual feedback on any page without signing up
• MS Teams: Sends task alerts into the Teams channel your team already watches
• Rask Board: Each project gets its own board for tracking tasks and requests

BugHerd offers unlimited projects and unlimited clients on every plan.

Over 6,000 companies use BugHerd, from solo web developers to large development teams.

Để xem đánh giá đầy đủ, hãy xem bài viết của chúng tôi. BugHerd review.

Bảng giá BugHerd

Here’s what BugHerd costs in 2026:

Basic and Pro include 5 members, with extra seats at $8/member.

Custom starts at 25 members with per member pricing.

Dùng thử miễn phí: Vâng — 7 ngày, không cần thẻ tín dụng.

Đảm bảo hoàn tiền: Not advertised; the trial is the safety net.

💰 Giá trị tốt nhất: Pro — two-way integrations and client collaboration suit busy agencies.

BugHerd so với các giải pháp thay thế

How does BugHerd compare? Here is the competitive landscape:

Hãy xem sự so sánh này:

Lựa chọn nhanh:

• Tốt nhất tổng thể: BugHerd — fastest path from client comment to assigned task.
• Ngân sách tốt nhất: Jira — cheap per user, but expect real setup work.
• Phù hợp nhất cho người mới bắt đầu: BugHerd — clients need no account and no training.
• Best for developer workflow: Marker.io — pushes issues into your tracker with technical details attached.

🎯 Các lựa chọn thay thế cho BugHerd

Looking for BugHerd alternatives? Here are the top options:

• 🏢 Jira: The standard for engineering teams tracking all the bugs, though clients will never use it comfortably.
• 📊 UserSnap: Strong on user surveys and product feedback, with screenshot capture built into the widget.
• 🔧 Marker.io: Best two-way sync with Jira, Trello, and GitHub for teams that live in their tracker.
• 💼 Danh sách công việc tồn đọng: Combines bug tracking with Git repositories, which suits in-house development teams.
• 🚀 Người dùng phản hồi: Pairs visual feedback with feature request voting, useful for SaaS product managers.

Để xem danh sách đầy đủ, vui lòng xem trang của chúng tôi. Các giải pháp thay thế cho BugHerd hướng dẫn.

⚔️ So sánh BugHerd

Here is how BugHerd stacks up against each competitor:

• So sánh BugHerd và Jira: BugHerd wins on client collaboration; Jira wins on engineering depth and reporting.
• BugHerd vs UserSnap: BugHerd is simpler for agencies; UserSnap suits product teams running surveys.
• So sánh BugHerd và Marker.io: Marker.io syncs deeper with trackers; BugHerd is faster for non-technical clients.
• BugHerd so với Backlog: Backlog bundles Git hosting; BugHerd stays focused on website feedback.
• BugHerd so với Userback: Userback adds feature voting; BugHerd handles client sign-off work better.

Start Using BugHerd Now

You learned how to use every major BugHerd feature:

• ✅ All-In-One Dashboard
• ✅ Built-In Kanban Board
• ✅ Detailed Bug Reporting
• ✅ Easy Set-ups
• ✅ Advanced App Integrations
• ✅ Automatic screenshot capture
• ✅ Feedback Tool
• ✅ MS Teams
• ✅ Rask Board

Bước tiếp theo: create a new project and invite one client.

Most people start with the Feedback Tool.

Chỉ mất chưa đến năm phút.

Câu hỏi thường gặp

How to use BugHerd?

Install the BugHerd extension, create a project, then click any element on your website to comment. BugHerd captures the screenshot and technical details automatically and turns feedback into tasks.

BugHerd là gì?

BugHerd is a visual feedback and bug tracking tool for websites. Clients point, click, and comment, and each comment becomes a task with a screenshot attached.

What is sidebar BugHerd?

The BugHerd sidebar is the panel that opens on your site. It lists every task for that page and lets you create, assign, and track feedback without leaving the browser.

BugHerd có giá bao nhiêu?

BugHerd plans start at $41/mo billed annually for Basic. Pro costs $83/mo billed annually, and Custom is quote-based. A free 7-day trial needs no credit card.

How do I give feedback to a website?

Open the site with the BugHerd extension or snippet active, click the element you want changed, and type your comment. Clients can provide feedback without accounts.