How to Use ManageEngine: Complete Feature Guide (2026)

Hướng dẫn nhanh

This guide covers how to use ManageEngine and every major feature:

• Bắt đầu — Tạo tài khoản và thiết lập cơ bản
• How to Use Identity & Access Management — Control who can access apps, servers and data from a single console
• How to Use Unified Service Management — Run a full service desk and service catalog for every request
• How to Use IT Operations Management (ITOM) — Monitor servers, networks and cloud systems from one place
• How to Use Low-Code App Developer — Build custom business apps with little code
• How to Use Security Information and Event Management (SIEM) — Collect security logs and spot threats fast
• How to Use Advanced IT Analytics — Turn raw it data into clear reports and analysis
• How to Use Remote Monitoring and Management (RMM) — Manage desktops, laptops and mobile devices remotely
• How to Use MSP Central — Manage many client networks from one dashboard
• How to Use 365 Management — Manage microsoft 365 users, mailboxes and security

Thời gian cần thiết: 5 phút cho mỗi phim

Cũng trong hướng dẫn này: Mẹo chuyên nghiệp | Những lỗi thường gặp | Khắc phục sự cố | Chạy | Các lựa chọn thay thế

Tại sao nên tin tưởng hướng dẫn này?

I have used ManageEngine for over a year and tested every feature covered here.

This tutorial comes from real hands on experience, not marketing fluff.

ManageEngine is management software that gives IT teams centralized control over their whole environment.

Most users only touch a small part of what this unified platform can do.

This article shows you how to use every major feature step by step.

You will learn asset management, service management and security in one place.

This guide focuses on the comprehensive suite of IT solutions built into the platform.

Short videos in each section let you watch every step before you try it.

ManageEngine Tutorial

This complete ManageEngine tutorial walks you through each feature, from setup to power user tips.

ManageEngine

Manage your whole IT environment from one unified platform. ManageEngine brings service desk, quản lý điểm cuối, security and analytics together for organizations of every size. Book a free demo to see it work.

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ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

Getting Started with ManageEngine

Before using any feature, finish this one time setup.

Quá trình này mất khoảng ba phút.

Here is a quick look at my own hands on experience first:

Now let us dive into each step.

Bước 1: Tạo tài khoản của bạn

Go to the ManageEngine website and pick the product you need.

Click Sign Up or Start Free Trial and enter your email.

✓ Điểm kiểm tra: Kiểm tra của bạn hộp thư đến để nhận email xác nhận.

Bước 2: Truy cập ứng dụng

Install the tool on premises or open the cloud version in your browser.

Đăng nhập bằng tài khoản mới của bạn.

Đây là giao diện của bảng điều khiển:

✓ Điểm kiểm tra: Bạn sẽ thấy bảng điều khiển chính.

Bước 3: Hoàn tất thiết lập ban đầu

Connect active directory so your users sync into a single console.

Add your first thiết bị and assets to begin.

How to Use ManageEngine Identity & Access Management

Identity & Access Management lets you control who can access apps, servers and dữ liệu from a single console.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Open the identity module

Go to the admin console and open identity and access controls.

Step 2: Sync active directory

Connect active directory so user accounts stay in one place.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: You see all users listed inside the single console.

Step 3: Set access rules

Define role based access so employees only reach approved tools.

How to Use ManageEngine Unified Service Management

Unified Service Management lets you run a full service desk and service catalog for every request.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Open the service desk

Open the service management console to view the ticketing queue.

Step 2: Build the service catalog

Create a service catalog with dynamic templates for each request type.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: New tickets appear with automatic classification and priority.

Step 3: Automate approvals

Set no code workflows so approvals route to the right teams.

How to Use ManageEngine IT Operations Management (ITOM)

IT Operations Management (ITOM) lets you monitor servers, networks and cloud systems from one place.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Add your assets

Add servers, networks and cloud resources you want to monitor.

Step 2: Set health alerts

Configure alerts so IT operations teams learn about risks sớm.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Live status shows for every server and device.

Step 3: Review dashboards

Open analytics dashboards to track uptime across on premises systems.

How to Use ManageEngine Low-Code App Developer

Low-Code App Developer lets you build custom việc kinh doanh apps with little code.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Open the app builder

Launch the low code studio from the unified platform.

Step 2: Drag your workflows

Drag blocks to design workflows for finance, hr or other departments.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Your new app appears in the app list ready to use.

Step 3: Publish the app

Publish and share the app with employees across the việc kinh doanh.

How to Use ManageEngine Security Information and Event Management (SIEM)

Security Information and Event Management (SIEM) lets you collect security logs and spot threats fast.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Connect log sources

Connect servers, applications and devices to send security logs.

Step 2: Set detection rules

Create rules that flag risks and unusual activity automatically.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Security events appear on the monitoring dashboard.

Step 3: Investigate alerts

Open flagged events to run analysis and confirm real threats.

How to Use ManageEngine Advanced IT Analytics

Advanced IT Analytics lets you turn raw IT data into clear reports and analysis.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Connect data sources

Pull data from your service desk and endpoint management tools.

Bước 2: Lập báo cáo

Use drag and drop to create analytics reports for departments.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Your report renders with charts and filters.

Step 3: Share dashboards

Share dashboards so teams and finance leaders see the numbers.

How to Use ManageEngine Remote Monitoring and Management (RMM)

Giám sát và quản lý từ xa (RMM) lets you manage desktops, laptops and mobile devices remotely.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Deploy the agent

Install the agent on desktops, laptops and other computer endpoints.

Step 2: Group your devices

Group mobile devices and computers for endpoint management at scale.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Every managed device reports its status back to you.

Step 3: Push patches

Automate patch deployment since unpatched software invites cyberattacks.

How to Use ManageEngine MSP Central

MSP Central lets you manage many client networks from one dashboard.

Dưới đây là hướng dẫn sử dụng từng bước.

Step 1: Add client accounts

Add each client so you can manage their networks and assets.

Step 2: Assign technicians

Assign teams to clients for support and asset tracking.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: All client accounts show inside a single console.

Step 3: Track billing

Review service usage and request logs across every client.

How to Use ManageEngine 365 Management

365 Management lets you manage Microsoft 365 users, mailboxes and security.

Dưới đây là hướng dẫn sử dụng từng bước.

Bước 1: Kết nối Microsoft 365

Connect your Microsoft 365 tenant to the management software.

Step 2: Manage users

Add, edit or remove users and mailboxes in bulk.

Đây là hình ảnh minh họa:

✓ Điểm kiểm tra: Your 365 users and mailboxes appear in one list.

Step 3: Set security policies

Apply security and access policies across the organization.

ManageEngine Pro Tips and Shortcuts

After testing ManageEngine for over a year, here are my best tips.

Leverage these shortcuts to work faster with far less training.

Take time to discover the hidden tools most people never implement.

Phím tắt

Những tính năng ẩn mà hầu hết mọi người bỏ lỡ

• AI powered assist: the ai powered helper drafts replies and suggests fixes inside the service desk.
• Endpoint Central bundle: Endpoint Central adds unified endpoint management so you can manage every computer and device.
• Integrations hub: built in integrations connect with your other tools and internal systems to streamline workflows.

ManageEngine Common Mistakes to Avoid

Mistake #1: Deploying patches without testing

Mistake #2: Skipping role based access

Mistake #3: Ignoring the service catalog

ManageEngine Troubleshooting

Sự cố: Ứng dụng không kết nối được.

Gây ra: A firewall is blocking the agent on your networks.

Sửa chữa: Allow the required ports, then restart the agent on the device.

Problem: Active directory sync fails

Gây ra: The service account lacks read access to active directory.

Sửa chữa: Grant read rights and run the sync again from the console.

Vấn đề: Vé không được chuyển tiếp

Gây ra: No workflow rule matches the incoming request.

Sửa chữa: Open the workflow thợ xây and add a routing rule for that request type.

📌 Ghi chú: If you stay stuck after these fixes, contact ManageEngine support.

ManageEngine là gì?

ManageEngine is a suite of Quản lý CNTT software from Zoho.

Think of it as one toolbox for your whole IT department.

It covers IT service management, endpoint management and network monitoring in one place.

Hãy xem đoạn video tổng quan ngắn này:

Nó bao gồm các tính năng chính sau:

• Identity & Access Management: manage identity and active directory from one unified platform.
• Unified Service Management: a service desk with service catalog, ticketing and change management.
• IT Operations Management (ITOM): monitor servers, networks and it operations across cloud and on premises.
• Low-Code App Developer: create custom apps and workflows with low code tools.
• Security Information and Event Management (SIEM): collect security logs and monitor risks across your organization.
• Advanced IT Analytics: run analytics and analysis on it and service management data.
• Remote Monitoring and Management (RMM): remote endpoint management for desktops, laptops and mobile devices.
• MSP Central: manage multiple client networks and assets from one console.
• 365 Management: manage microsoft 365 users, mailboxes and security in one platform.

Để xem đánh giá đầy đủ, hãy xem bài viết của chúng tôi. ManageEngine review.

Bảng giá ManageEngine

Here is what ManageEngine costs in 2026:

Dùng thử miễn phí: Yes, most products offer a 30 day free trial.

Free editions: Several tools stay free for a limited number of users or endpoints.

💰 Giá trị tốt nhất: Start with a free edition, then request a demo before you buy a paid suite.

So sánh ManageEngine với các giải pháp thay thế

How does ManageEngine compare? Here is the competitive landscape.

Hãy xem sự so sánh này:

Lựa chọn nhanh:

• Tốt nhất tổng thể: ManageEngine — widest product depth for full IT management.
• Ngân sách tốt nhất: Atera — flat per technician pricing for small teams.
• Phù hợp nhất cho người mới bắt đầu: Freshservice — friendly service desk you learn fast.
• Best for endpoints: NinjaOne — clean endpoint management and patching.

🎯 ManageEngine Alternatives

Bạn đang tìm kiếm các lựa chọn thay thế cho ManageEngine? Dưới đây là những lựa chọn hàng đầu:

• 🚀 Atera: All in one RMM and helpdesk for small IT teams with flat per technician pricing.
• 🔧 NinjaOne: Clean endpoint management and patching that many technicians find easy to learn.
• 🏢 ServiceNow: Enterprise service management platform built for large organizations with big budgets.
• 💰 Freshservice: Cloud service desk with a friendly interface and quick onboarding for support teams.

Để xem danh sách đầy đủ, vui lòng xem trang của chúng tôi. ManageEngine alternatives hướng dẫn.

⚔️ So sánh ManageEngine

Here is how ManageEngine stacks up against each competitor:

• So sánh ManageEngine và Atera: ManageEngine offers deeper product depth, while Atera wins on simple flat rate pricing.
• So sánh ManageEngine và NinjaOne: NinjaOne feels lighter to set up, but ManageEngine covers far more IT operations.
• So sánh ManageEngine và ServiceNow: ServiceNow suits large enterprises, while ManageEngine gives strong value at lower cost.
• So sánh ManageEngine và Freshservice: Freshservice is simpler for basic ticketing, but ManageEngine scales across more IT needs.

Start Using ManageEngine Now

You learned how to use every major ManageEngine feature:

• ✅ Identity & Access Management
• ✅ Unified Service Management
• ✅ IT Operations Management (ITOM)
• ✅ Low-Code App Developer
• ✅ Security Information and Event Management (SIEM)
• ✅ Advanced IT Analytics
• ✅ Remote Monitoring and Management (RMM)
• ✅ MSP Central
• ✅ 365 Management

Bước tiếp theo: Hãy chọn một tính năng và thử ngay bây giờ.

Most people start with the service desk.

It takes less than five minutes to set up your first ticket.

For more guides like this, duyệt our related posts or connect with us any time.

Câu hỏi thường gặp

What is ManageEngine used for?

ManageEngine is used for IT service management, unified endpoint management, security and network monitoring, helping organizations manage assets, tickets and devices from a single platform.

How do I start using ManageEngine?

Pick the product you need, request a free demo or trial, install it on premises or in the cloud, then connect your active directory and devices.

Is there a free version of ManageEngine?

Yes. Several ManageEngine tools offer free editions with limited users or endpoints, letting small teams manage a handful of devices at no cost.

What is the new name for ManageEngine?

ManageEngine keeps its name and is the IT management division of Zoho. Some products, like the service desk, carry names such as ServiceDesk Plus.

Is ManageEngine easy to use?

ManageEngine has a learning curve because it covers many IT operations, but its single console, templates and no code workflows make daily tasks approachable.